FLETC BOP Final Exam with Verified Solutions 2024

FLETC BOP Final Exam with Verified Solutions 2024 As a correctional worker, you have responsibility to: - Answer -EEM • Ensure safety of persons and property. • Establish order. • Maintain security. What responsibilities do a correctional workers have to keep conflicts from escalating? - Answer -ITG • Intervene • Take responsibility for resolving the situation • Get both sides of the story As a listener you need to: - Answer -• Concentrate closely on the person who's talking. • Communicate your attention to the person. What are the four main points to remember about communicating attention while you listen? - Answer - MAFU 1. Maintain eye contact 2. Attentive posture positioning and body language 3. Follow the speaker verbally 4. Use silence effectively Your overall body language makes a big difference in encouraging someone to talk to you what are some key things to remember? - Answer -SKB Sit or lean forward Keep still Be aware of the look on your face What two techniques are involved in responding? - Answer -PR 1. Paraphrasing2. Reflecting When does paraphrasing occur? - Answer -Anytime during the the conversation. When does reflecting occur? - Answer -At the end of the conversation. What is paraphrasing? - Answer -• Determine the basic message. (Matter of zeroing in on what the speaker is really trying to tell you). • Rephrasing the message in your own words. (Tell the speaker what you heard them say). What is reflecting? - Answer -• Identifying basic feelings (try to look at the situation from speakers point of view). • Capture the specific mood and felling in words and reflect them back on the speaker (act like a mirror, reflecting the persons feelings back to them).