IAHSS TEST EXAM 2024 ACTUAL EXAM COMPLETE 350 QUESTIONS WITH
TAILED VERIFIED ANSWERS (100% CORRECT ANSWERS) /ALREADY GRAD
A+ // BRAND NEW!!
Study online at https://quizlet.com/_g887qo
1. Which of the following is NOT one of the classifications of healthcare
organizations discussed in this chapter?
-proprietary or for-profit
-individual healthcare
-not-for-profit
-government-supported: Individual healtcare
2. Which of the following is NOT a risk issue for healthcare?
-mostly female staff
-drugs are used and stored in the facility
-high percentage of technical and professional staff
-publicly accessible and many doors must remain open: Mostly female staff
3. Which of the following is usually at the top of the organizational chart?: -
Board of directors
4. Which of the following statements best describes employees?
-medical staff contracted by the facility
-contracted persons
-all staff directly employed by the facility
-volunteers who donate their time: All staff directly employed by the facility
5. Security uses senior management's endorsement to build what kind of
program?e1
a. strong and effective
b. a program that works in a small part of the facility
c. generally effective
d. strong and simple: Strong and effective
6. How should friendships and interpersonal relationships between security
officers and staff members from other departments be treated? b2
-discouraged
-encouraged
-encouraged, but security staff educated about ethics and avoiding favoritism
-encouraged, but monitored: encouraged, but security staff educated about ethics
and avoiding favoritism
7. Which of the following allows a department to assess its cost-effectiveness
within an organization?
-crime analysis
-benchmarking
-evaluation surveys
-risk assessments: benchmarking
, IAHSS TEST EXAM 2024 ACTUAL EXAM COMPLETE 350 QUESTIONS WITH
TAILED VERIFIED ANSWERS (100% CORRECT ANSWERS) /ALREADY GRAD
A+ // BRAND NEW!!
Study online at https://quizlet.com/_g887qo
8. what should the most primary overriding concern of any security depart-
ment be?
-It's image
-the goals and mission of the entity employing the security services
-the safety and well-being of anyone in the facility
-cost-effectiveness: the safety and well-being of anyone ins the facility
9. Which of the following are skills a security professional should have and
use at all times?
-tolerance
-good communication skills
-good observation skills
-all of the above: all of the above
10. Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare
organization may know very little about vendor's background.
B. Vendors typically drive large vehicles that can conceal large amounts of
stolen property or contraband.
C. Competing vendors may clash at a facility.
D. Vendors may be bringing in high-demand products that could be targeted
for theft.: vendors often have access to sensitive areas yet staff of the healthcare
organization may know very little about vendors' background
11. In the patient- and family-centered care philosophy, who determines which
individuals are part of the patient's family?e2
-patient's parents or legal guardians
-nursing staff
-the patient, provided he or she is developmentally mature and competent to
do so
-attending physician: the patient, provided he or she is developmentally mature
and competent to do so
12. Which of the following is NOT an example of an external customer?b3
-patients
-employees
-vendors
-regulatory agencies: employees
13. Which of the following does NOT help the security uniform communicate
an appropriate message to the public?
-wearing the uniform shirt untucked
, IAHSS TEST EXAM 2024 ACTUAL EXAM COMPLETE 350 QUESTIONS WITH
TAILED VERIFIED ANSWERS (100% CORRECT ANSWERS) /ALREADY GRAD
A+ // BRAND NEW!!
Study online at https://quizlet.com/_g887qo
-clean uniform
-well-cared-for uniform
-shined footwear: wearing the uniform shirt untucked
14. Which of the following is NOT an example of undesirable behavior and
demeanor in a security officer?
-bad attitude
-confidence
-dishonesty
-impoliteness: confidence
15. What is the relationship between employees and management sometimes
called?
-Employee relations
-family interaction
-confidentiality
-tense conversation: Employee Relations
16. Which of the following may union members NOT do during picketing? e3
-carry signs
-block entrances to the facility
-protest management decisions
-congregate outside the facility: Block entrances to the facility
17. The speech pattern related to your tone of voice is considered which form
of communication?b4
-nonverbal communication
-paraverbal communication
-excessive dialogue communication
-passive communication: paraverbal communication
18. Which of the following is not a proper technique to use when providing
good customer service?
-looking at your watch every few minutes
-offering the customer a place to sit
-giving the customer your undivided attention
-asking the customer if you can take notes: looking at your watch every few
minutes
19. "Perception is reality" - Which of the following is important for the security
professional to remember regarding this statement?
-all interactions are subject to personal interpretation
-positive nonverbals and paraverbals will influence the "perception" of cus-
, IAHSS TEST EXAM 2024 ACTUAL EXAM COMPLETE 350 QUESTIONS WITH
TAILED VERIFIED ANSWERS (100% CORRECT ANSWERS) /ALREADY GRAD
A+ // BRAND NEW!!
Study online at https://quizlet.com/_g887qo
tomers
-a customer's prior history of interaction may impact their initial impression
of security in either an adverse or or positive way
-all of the above: All of the above
20. Which of the following are powerful reasons to advocate and promote
strong customer service?
-strong customer service prevents violence and helps preserve a safe thera-
peutic environment
-customer service supports people in crisis and may have a lasting impact for
the customer
-strong customer service allows security officers opportunities to problem
solve with a person in crisis
-all of the above: All of the above
21. The L.A.S.T. technique in managing complaints requires security profes-
sionals to:
-Listen, Apply, Select, Thank
-Listen, Apologize, Solve, Thank
-Learn, Apologize, Solicit, Turnover
-Look, Act, Supply, Touch: Listen, Apologize, Solve, Thank
22. Which of the following environmental factors can contribute to customer
dissatisfaction and anxiety? e4
-Lack of Privacy & crowding
-Excessive noise
-lack of access to refreshments
-all of the above: all of the above
23. Which of the following is NOT a reason organizations should use teams?
b5
-Teams can solve problems
-forming a team ensures the team will be successful
-teams encourage personnel to become involved in planning
-teams can help make organizational decisions: Forming a team ensures the
team will be successful
24. The security department would be an example of what type of team?
-A process improvement team
-An ongoing or functional team
-A management team
-A project team: An ongoing or functional team
TAILED VERIFIED ANSWERS (100% CORRECT ANSWERS) /ALREADY GRAD
A+ // BRAND NEW!!
Study online at https://quizlet.com/_g887qo
1. Which of the following is NOT one of the classifications of healthcare
organizations discussed in this chapter?
-proprietary or for-profit
-individual healthcare
-not-for-profit
-government-supported: Individual healtcare
2. Which of the following is NOT a risk issue for healthcare?
-mostly female staff
-drugs are used and stored in the facility
-high percentage of technical and professional staff
-publicly accessible and many doors must remain open: Mostly female staff
3. Which of the following is usually at the top of the organizational chart?: -
Board of directors
4. Which of the following statements best describes employees?
-medical staff contracted by the facility
-contracted persons
-all staff directly employed by the facility
-volunteers who donate their time: All staff directly employed by the facility
5. Security uses senior management's endorsement to build what kind of
program?e1
a. strong and effective
b. a program that works in a small part of the facility
c. generally effective
d. strong and simple: Strong and effective
6. How should friendships and interpersonal relationships between security
officers and staff members from other departments be treated? b2
-discouraged
-encouraged
-encouraged, but security staff educated about ethics and avoiding favoritism
-encouraged, but monitored: encouraged, but security staff educated about ethics
and avoiding favoritism
7. Which of the following allows a department to assess its cost-effectiveness
within an organization?
-crime analysis
-benchmarking
-evaluation surveys
-risk assessments: benchmarking
, IAHSS TEST EXAM 2024 ACTUAL EXAM COMPLETE 350 QUESTIONS WITH
TAILED VERIFIED ANSWERS (100% CORRECT ANSWERS) /ALREADY GRAD
A+ // BRAND NEW!!
Study online at https://quizlet.com/_g887qo
8. what should the most primary overriding concern of any security depart-
ment be?
-It's image
-the goals and mission of the entity employing the security services
-the safety and well-being of anyone in the facility
-cost-effectiveness: the safety and well-being of anyone ins the facility
9. Which of the following are skills a security professional should have and
use at all times?
-tolerance
-good communication skills
-good observation skills
-all of the above: all of the above
10. Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare
organization may know very little about vendor's background.
B. Vendors typically drive large vehicles that can conceal large amounts of
stolen property or contraband.
C. Competing vendors may clash at a facility.
D. Vendors may be bringing in high-demand products that could be targeted
for theft.: vendors often have access to sensitive areas yet staff of the healthcare
organization may know very little about vendors' background
11. In the patient- and family-centered care philosophy, who determines which
individuals are part of the patient's family?e2
-patient's parents or legal guardians
-nursing staff
-the patient, provided he or she is developmentally mature and competent to
do so
-attending physician: the patient, provided he or she is developmentally mature
and competent to do so
12. Which of the following is NOT an example of an external customer?b3
-patients
-employees
-vendors
-regulatory agencies: employees
13. Which of the following does NOT help the security uniform communicate
an appropriate message to the public?
-wearing the uniform shirt untucked
, IAHSS TEST EXAM 2024 ACTUAL EXAM COMPLETE 350 QUESTIONS WITH
TAILED VERIFIED ANSWERS (100% CORRECT ANSWERS) /ALREADY GRAD
A+ // BRAND NEW!!
Study online at https://quizlet.com/_g887qo
-clean uniform
-well-cared-for uniform
-shined footwear: wearing the uniform shirt untucked
14. Which of the following is NOT an example of undesirable behavior and
demeanor in a security officer?
-bad attitude
-confidence
-dishonesty
-impoliteness: confidence
15. What is the relationship between employees and management sometimes
called?
-Employee relations
-family interaction
-confidentiality
-tense conversation: Employee Relations
16. Which of the following may union members NOT do during picketing? e3
-carry signs
-block entrances to the facility
-protest management decisions
-congregate outside the facility: Block entrances to the facility
17. The speech pattern related to your tone of voice is considered which form
of communication?b4
-nonverbal communication
-paraverbal communication
-excessive dialogue communication
-passive communication: paraverbal communication
18. Which of the following is not a proper technique to use when providing
good customer service?
-looking at your watch every few minutes
-offering the customer a place to sit
-giving the customer your undivided attention
-asking the customer if you can take notes: looking at your watch every few
minutes
19. "Perception is reality" - Which of the following is important for the security
professional to remember regarding this statement?
-all interactions are subject to personal interpretation
-positive nonverbals and paraverbals will influence the "perception" of cus-
, IAHSS TEST EXAM 2024 ACTUAL EXAM COMPLETE 350 QUESTIONS WITH
TAILED VERIFIED ANSWERS (100% CORRECT ANSWERS) /ALREADY GRAD
A+ // BRAND NEW!!
Study online at https://quizlet.com/_g887qo
tomers
-a customer's prior history of interaction may impact their initial impression
of security in either an adverse or or positive way
-all of the above: All of the above
20. Which of the following are powerful reasons to advocate and promote
strong customer service?
-strong customer service prevents violence and helps preserve a safe thera-
peutic environment
-customer service supports people in crisis and may have a lasting impact for
the customer
-strong customer service allows security officers opportunities to problem
solve with a person in crisis
-all of the above: All of the above
21. The L.A.S.T. technique in managing complaints requires security profes-
sionals to:
-Listen, Apply, Select, Thank
-Listen, Apologize, Solve, Thank
-Learn, Apologize, Solicit, Turnover
-Look, Act, Supply, Touch: Listen, Apologize, Solve, Thank
22. Which of the following environmental factors can contribute to customer
dissatisfaction and anxiety? e4
-Lack of Privacy & crowding
-Excessive noise
-lack of access to refreshments
-all of the above: all of the above
23. Which of the following is NOT a reason organizations should use teams?
b5
-Teams can solve problems
-forming a team ensures the team will be successful
-teams encourage personnel to become involved in planning
-teams can help make organizational decisions: Forming a team ensures the
team will be successful
24. The security department would be an example of what type of team?
-A process improvement team
-An ongoing or functional team
-A management team
-A project team: An ongoing or functional team
