WGU D268 RRM3 Task 2 |Latest Update with Complete
Solution
Instructions: Complete and submit this document as your Task 2 for D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Raymond seems to be looking at the
(i.e., Raymond & Jenna) situation 1-sided. He shows aggressive and
you observed in the video, narcissistic listening skills.
identify 1 or 2
interpersonal
communication behaviors
that escalated the conflict.
See Section 2: Lessons
4.2-4.5 Managing Jenna shows interpersonal skills such a
Conflict: Interpersonal defensive listening.
Conflict.
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
A1A. How did Ramond was demenostring narcissistic
Raymond’s and Jenna’s communication when everytime Jenna would
behaviors in A1 escalate bring up a problem happing with int he
the conflict? Describe pharmacy department, Raymond would
how each of the identified change the conversation to be about the
behaviors in A1 escalated nursing department.
the conflict.
, Jenna was showing defensive interpersonal
skills because she was defensive of raymond
talking about all that is going on in the
nursing department. Jenna was jumping to
defensive by saying Raymond was accusing
the pharmacy department of not working as
hard. This escalated the conflict because
Jenna felt that Raymound was accusing her
department of not working as hard and not
following protocol.
A2. For each of the Raymond could of de-esculated the situation
interpersonal by listening to what Jenna was saying about
communication behaviors her department and not making it seem as
identified in prompt A1, though Jennas department’s problems are
provide an alternative not as problematic as the nurse
communication behavior departments .
that could have been
used to de-escalate the
conflict.
Note: The interpersonal Jenna could listen to Raymond complaints
communication behaviors and not taking them personal. She can not
could be verbal or be defensive about what Raymond is saying
nonverbal. is going on with his department.
A2A. Describe how each Raymond could of understood that their
of the identified behaviors problems were similar.
in prompt A2 could have
been used to de-escalate
the conflict.
Solution
Instructions: Complete and submit this document as your Task 2 for D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Raymond seems to be looking at the
(i.e., Raymond & Jenna) situation 1-sided. He shows aggressive and
you observed in the video, narcissistic listening skills.
identify 1 or 2
interpersonal
communication behaviors
that escalated the conflict.
See Section 2: Lessons
4.2-4.5 Managing Jenna shows interpersonal skills such a
Conflict: Interpersonal defensive listening.
Conflict.
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
A1A. How did Ramond was demenostring narcissistic
Raymond’s and Jenna’s communication when everytime Jenna would
behaviors in A1 escalate bring up a problem happing with int he
the conflict? Describe pharmacy department, Raymond would
how each of the identified change the conversation to be about the
behaviors in A1 escalated nursing department.
the conflict.
, Jenna was showing defensive interpersonal
skills because she was defensive of raymond
talking about all that is going on in the
nursing department. Jenna was jumping to
defensive by saying Raymond was accusing
the pharmacy department of not working as
hard. This escalated the conflict because
Jenna felt that Raymound was accusing her
department of not working as hard and not
following protocol.
A2. For each of the Raymond could of de-esculated the situation
interpersonal by listening to what Jenna was saying about
communication behaviors her department and not making it seem as
identified in prompt A1, though Jennas department’s problems are
provide an alternative not as problematic as the nurse
communication behavior departments .
that could have been
used to de-escalate the
conflict.
Note: The interpersonal Jenna could listen to Raymond complaints
communication behaviors and not taking them personal. She can not
could be verbal or be defensive about what Raymond is saying
nonverbal. is going on with his department.
A2A. Describe how each Raymond could of understood that their
of the identified behaviors problems were similar.
in prompt A2 could have
been used to de-escalate
the conflict.
