HMGT 3260 Exam 2 (Midterm) | Questions and Answers

HMGT 3260 Exam 2 (Midterm) | Questions and Answers Which would be considered a tangible benefit to a member of a Country Club Amenities You have just been elected "Employee of the Month" by customer ballot. This makes you feel very proud. Which of Maslow's Needs are being met Self-actualization Which would be considered an intangible benefit to a member of a City Club Name Recognition "As stated in the notes for this class, when considering the levels of motivation in Maslow's hierarchy, which level would reflect the primary motivation for someone to join a private club?" The Club satisfies their Esteem and Status Needs through personalized attention and exclusive membership requirements Which would NOT be very likely to be found in a Club's Creed Mention of the National Government "Once the economy began to recover after World War II, the new clubs that were built were "amenities" driven. What is an amenity?" An aspect of the facilities that goes beyond the basics "You find a document that includes the Club's name, the type of business it is in, the length of the life of the business, membership and administration details, means of choosing personnel and a mention of how rules will be developed. What document did you just find?" Articles of Incorporation According to Bill McLeod, we should never forget that the club is an extension of:" the member's home Which of the following are legal documents required by every club? Articles of Incorporation and Bylaws Which of the following is an example of an internal market? Students in relation to their school Voters in relation to a political party Employees in relation to employers Members in relation to their club Correct! All of these are good examples of internal markets. You have just taken over a new club where there have been problems. You determine that the main problem lies with training issues. How would you go about making sure your staff is properly trained Use the existing training manuals to ensure that each employee understands what is expected of them. Schedule regular training sessions to make sure good habits are reinforced Both b and c What is the diversity challenge that club managers face today How to identify the needs of the members as they become more diverse When starting up a new club, what are the two most important pieces of demographic data to use?" Age and Income Levels Why was it thought that marketers would prefer to market to Generation X-ers? Because they have the time on their hands to play golf Because they are trend setters Both c. and d. are true When ClubCorp had an attrition problem, they hired a market research company to get to the bottom of things. What two things did they discover were most important to members if they were to remain members? Reputation of the club and value of the membership Those born before 1946, as a group, have accumulated vast amounts of wealth, they are the longest-lived generation, and they are thrifty consumers. What is the name of this population group? Pre-Boomers When Jo Harris talks about her Risk Management Department, she understands that their responsibility is to their customers. Who does she name as her customer? Members Guests of Members Employees a., b., and c. are all correct In the article 'It's all in the Game' , author Joe Schuster mentions golf car safety first. Why is that? Because although not the most common liability problem, it is where the biggest losses are seen At Barton Creek a laundry facility fire loss was $1,254,035. What would be a preventative loss control measure that could have prevented much of that loss? Installation of a sprinkler system in the laundry area The significant majority of claims in the hospitality industry revolve around Injuries from lifting and slipping/falling Workers' compensation is required statutorily in the state of Texas FALSE The initials BFOQ stand for Bona fide occupational qualifications Which of the following is an advantage of internal recruiting? Improves morale of other employees who see future opportunities for themselves The Age Discrimination in Employment Act of 1970 prohibits employers from discrimination against persons of what age or older 40 Which of the following would not be legal to put on an application blank Military Record Can you spot the bias in the following want ad? Crazy Harry's is looking for energetic waiters to serve drinks to the tables surrounding our dance floor. Excellent opportunity for college students Age bias Sex bias Both a., and b. biases are contained in the ad Of what type of interviewing error are you guilty when you prefer candidates who do not differ from yourself in any appreciable manner Similarity Error An off-the-job training method that simulates the workplace and trains employees to perform or display knowledge, skills, or abilities similar to those required at work Vestibule training