CLEET PHASE 2
What are the responsibilities of the security guard during or after an incident or offence?
- ANS- Observe and report
What could happen to you if you are convicted of impersonating a peace officer? - ANS-
All of the above (fine, prison, license revocation)
Whom do security guards represent? - ANS- Their employer and their employer's clients
Public relations skills help you to effectively perform those duties which involve: - ANS-
Other people
Which of the following is a true statement about a security guard's relationship to the
public or client employees? - ANS- Security officers enforce the client's rules, policies,
and procedures
Which of the following actions demonstrates good public relations? - ANS- Enforcing all
rules, policies, and procedures without expressing personal opinions or disagreement
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized
by your employer)? - ANS- No
Maintaining a good physical appearance means? - ANS- Being well-groomed
Maintaining a professional work area means: - ANS- Keeping desks and counters clean
and organized
How should you respond to people who try to use their friendship with you? - ANS- Be
fair
Which of the following words does not describe a guideline for communication with other
people? - ANS- Aggressive
How should you speak to communicate across language barriers? - ANS- Clearly and
slowly
, Which of the following words does not represent a guideline for communicating across
language barriers? - ANS- Shout
How can you maintain your professionalism when communicating with the media? -
ANS- Be pleasant at all times
What is the proper response to answer questions from the media? - ANS- Refer media
representatives to your supervisor
In addition to being understanding when making a court appearance, you should also: -
ANS- Be yourself
What is one way of maintaining your credibility during a court appearance? - ANS-
Projecting a professional image
Should you hang up the telephone first? - ANS- No
If you answer the telephone, and the person the caller wants cannot be reached, what
should you do? - ANS- Explain the reason the person may not be reached
When reporting an emergency over the telephone, you should: - ANS- Follow all
directions given by the emergency dispatcher
At what level should you speak when using a radio? - ANS- Just above normal
conversation level
Which of the following is commonly a responsibility for assisting the public? - ANS-
Directing visitors/employees to various areas on the premises
Which statement accurately describes the role of the security guard in quieting a
dispute? - ANS- You are an outsider to the argument
Two customers at your employer's store get your attention because of their tone of voice
and because you can hear them from some distance away. As you approach the
customers, you decide that they are in fact arguing over something. Other customers are
staring at the two people who are arguing. What should be your first response? - ANS-
Calmly explain that the dispute is disturbing others
You are working as a security guard at the Happy Valley apartment complex. While at
your post one evening at 6:45pm, you receive a telephone call from a resident of the
complex about a very loud argument in Building C, Apartment 7. As you approach the
apartment, you can hear the argument clearly. The husband answers the door after you
have knocked twice. When the door finally opens, you can see past the husband's
shoulder into the kitchen and notice that the womaninside is visibly shaken nd crying.
What are the responsibilities of the security guard during or after an incident or offence?
- ANS- Observe and report
What could happen to you if you are convicted of impersonating a peace officer? - ANS-
All of the above (fine, prison, license revocation)
Whom do security guards represent? - ANS- Their employer and their employer's clients
Public relations skills help you to effectively perform those duties which involve: - ANS-
Other people
Which of the following is a true statement about a security guard's relationship to the
public or client employees? - ANS- Security officers enforce the client's rules, policies,
and procedures
Which of the following actions demonstrates good public relations? - ANS- Enforcing all
rules, policies, and procedures without expressing personal opinions or disagreement
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized
by your employer)? - ANS- No
Maintaining a good physical appearance means? - ANS- Being well-groomed
Maintaining a professional work area means: - ANS- Keeping desks and counters clean
and organized
How should you respond to people who try to use their friendship with you? - ANS- Be
fair
Which of the following words does not describe a guideline for communication with other
people? - ANS- Aggressive
How should you speak to communicate across language barriers? - ANS- Clearly and
slowly
, Which of the following words does not represent a guideline for communicating across
language barriers? - ANS- Shout
How can you maintain your professionalism when communicating with the media? -
ANS- Be pleasant at all times
What is the proper response to answer questions from the media? - ANS- Refer media
representatives to your supervisor
In addition to being understanding when making a court appearance, you should also: -
ANS- Be yourself
What is one way of maintaining your credibility during a court appearance? - ANS-
Projecting a professional image
Should you hang up the telephone first? - ANS- No
If you answer the telephone, and the person the caller wants cannot be reached, what
should you do? - ANS- Explain the reason the person may not be reached
When reporting an emergency over the telephone, you should: - ANS- Follow all
directions given by the emergency dispatcher
At what level should you speak when using a radio? - ANS- Just above normal
conversation level
Which of the following is commonly a responsibility for assisting the public? - ANS-
Directing visitors/employees to various areas on the premises
Which statement accurately describes the role of the security guard in quieting a
dispute? - ANS- You are an outsider to the argument
Two customers at your employer's store get your attention because of their tone of voice
and because you can hear them from some distance away. As you approach the
customers, you decide that they are in fact arguing over something. Other customers are
staring at the two people who are arguing. What should be your first response? - ANS-
Calmly explain that the dispute is disturbing others
You are working as a security guard at the Happy Valley apartment complex. While at
your post one evening at 6:45pm, you receive a telephone call from a resident of the
complex about a very loud argument in Building C, Apartment 7. As you approach the
apartment, you can hear the argument clearly. The husband answers the door after you
have knocked twice. When the door finally opens, you can see past the husband's
shoulder into the kitchen and notice that the womaninside is visibly shaken nd crying.
