Final Exam COMPREHENSIVE
FREQUENTLY MOST TESTED
QUESTIONS AND VERIFIED ANSWERS
graded a+
A client is at the reception desk complaining
loudly about the services the clinic provided to
the family dog. Which of the following is the
most appropriate course of action for the
receptionist?
a. Call security personnel or local law
enforcement
b. Ask the client to step into an exam room to
speak with the office manager or someone else
who can help her
c. Stay at the front desk, but refuse to discuss
the matter until the client is calm
d. Stay at the front desk with the client and
discuss the matter - ANSWERS>>>>>B
Triage is best defined as prioritizing patients
based on which of the following?
a. The length of time a client has been a
customer of the clinic
b. First-come first-served priority
c. Clients' ability to pay for services
d. Severity of their conditions - ANSWERS>>>>>D
The receptionist team members spend several
hours per day on the telephone, making effective
,phone techniques an important part of the job.
Which of the following is an important component
of proper telephone technique?
a. Using a pleasant, confident, and
understandable voice
b. Quickly and cheerfully answering all calls
c. Using a low, confident voice
d. Using a loud, confident voice - ANSWERS>>>>>A
Which of the following best explains why the
receptionist should pull an animal's medical
record when a client calls to ask a clinical
question?
a. The receptionist can refer to the medical
record when answering the question
b. The receptionist can give the record to the
staff member who will be given the call
c. The receptionist can note on the medical
record what the staff member told the client
d. The receptionist can note if any new
medications have been prescribed for the patient
- ANSWERS>>>>>B
A long-time client of a veterinary practice
enters the reception area with a pet. Which of
the following is the best way for the
receptionist to acknowledge their entrance to
the clinic?
a. "Hello, Mrs. Jones. Hi, Jessie. I'll be with
you momentarily."
b. "Please sign your name on the registration
sheet."
c. "What health problem brings the dog to the
clinic today?"
,d. "Did you see the special on dogs last night
on the television?" - ANSWERS>>>>>A
The receptionist will ask new clients to
complete forms upon arrival for the first time
at a clinic. Which of the following must the
receptionist be sure that the client completes
on the medical record?
a. Contact information for the client, specifics
about the animal, and the client's signature
stating that he/she will pay for charge
b. Client's signature stating that he/she will
pay for charge
c. Animal's age and gender only
d. Animal's species and age only
e. Client's contact information only -
ANSWERS>>>>>A
A team leader who promotes trust and effective
communication among team members is
demonstrating which of the following types of
personal characteristics?
a. Acceptance of diverse cultures
b. Enthusiasm
c. Sincerity
d. Self-confidence - ANSWERS>>>>>C
A team leader who completes tasks efficiently
and effectively, accentuates team members'
positive attributes, shuns dwelling on staggers'
negative qualities, takes risks, and makes
needed changes without delay is demonstrating
which of the following types of leadership
skills?
, a. Problem solving
b. Effective communication
c. Enthusiasm
d. Sincerity
e. Self-confidence - ANSWERS>>>>>E
A receptionist and a vet tech have had a
disagreement and are no longer on speaking
terms. The team leader takes each one aside
separately and asks what started the argument.
After listening carefully to each employee, the
team leader repeats back what was heard so that
each party clearly understand the other's
position. The team leader is demonstrating which
of the following types of leadership skill?
a. Leading by example
b. Effective listening
c. Enthusiasm
d. Sincerity
e. Self-confidence - ANSWERS>>>>>B
A receptionist and a vet tech have had a
disagreement and are no longer on speaking
terms. The team leader takes each one aside
separately and asks what started the argument.
The team leader carefully listens to each
employee and repeats back their responses to
understand their positions fully. The team
leader then presents solutions to the employees
to help them resolve the argument. This team
leader is demonstrating which of the following
types of leadership skill?
a. Leading by example
b. Enthusiasm
FREQUENTLY MOST TESTED
QUESTIONS AND VERIFIED ANSWERS
graded a+
A client is at the reception desk complaining
loudly about the services the clinic provided to
the family dog. Which of the following is the
most appropriate course of action for the
receptionist?
a. Call security personnel or local law
enforcement
b. Ask the client to step into an exam room to
speak with the office manager or someone else
who can help her
c. Stay at the front desk, but refuse to discuss
the matter until the client is calm
d. Stay at the front desk with the client and
discuss the matter - ANSWERS>>>>>B
Triage is best defined as prioritizing patients
based on which of the following?
a. The length of time a client has been a
customer of the clinic
b. First-come first-served priority
c. Clients' ability to pay for services
d. Severity of their conditions - ANSWERS>>>>>D
The receptionist team members spend several
hours per day on the telephone, making effective
,phone techniques an important part of the job.
Which of the following is an important component
of proper telephone technique?
a. Using a pleasant, confident, and
understandable voice
b. Quickly and cheerfully answering all calls
c. Using a low, confident voice
d. Using a loud, confident voice - ANSWERS>>>>>A
Which of the following best explains why the
receptionist should pull an animal's medical
record when a client calls to ask a clinical
question?
a. The receptionist can refer to the medical
record when answering the question
b. The receptionist can give the record to the
staff member who will be given the call
c. The receptionist can note on the medical
record what the staff member told the client
d. The receptionist can note if any new
medications have been prescribed for the patient
- ANSWERS>>>>>B
A long-time client of a veterinary practice
enters the reception area with a pet. Which of
the following is the best way for the
receptionist to acknowledge their entrance to
the clinic?
a. "Hello, Mrs. Jones. Hi, Jessie. I'll be with
you momentarily."
b. "Please sign your name on the registration
sheet."
c. "What health problem brings the dog to the
clinic today?"
,d. "Did you see the special on dogs last night
on the television?" - ANSWERS>>>>>A
The receptionist will ask new clients to
complete forms upon arrival for the first time
at a clinic. Which of the following must the
receptionist be sure that the client completes
on the medical record?
a. Contact information for the client, specifics
about the animal, and the client's signature
stating that he/she will pay for charge
b. Client's signature stating that he/she will
pay for charge
c. Animal's age and gender only
d. Animal's species and age only
e. Client's contact information only -
ANSWERS>>>>>A
A team leader who promotes trust and effective
communication among team members is
demonstrating which of the following types of
personal characteristics?
a. Acceptance of diverse cultures
b. Enthusiasm
c. Sincerity
d. Self-confidence - ANSWERS>>>>>C
A team leader who completes tasks efficiently
and effectively, accentuates team members'
positive attributes, shuns dwelling on staggers'
negative qualities, takes risks, and makes
needed changes without delay is demonstrating
which of the following types of leadership
skills?
, a. Problem solving
b. Effective communication
c. Enthusiasm
d. Sincerity
e. Self-confidence - ANSWERS>>>>>E
A receptionist and a vet tech have had a
disagreement and are no longer on speaking
terms. The team leader takes each one aside
separately and asks what started the argument.
After listening carefully to each employee, the
team leader repeats back what was heard so that
each party clearly understand the other's
position. The team leader is demonstrating which
of the following types of leadership skill?
a. Leading by example
b. Effective listening
c. Enthusiasm
d. Sincerity
e. Self-confidence - ANSWERS>>>>>B
A receptionist and a vet tech have had a
disagreement and are no longer on speaking
terms. The team leader takes each one aside
separately and asks what started the argument.
The team leader carefully listens to each
employee and repeats back their responses to
understand their positions fully. The team
leader then presents solutions to the employees
to help them resolve the argument. This team
leader is demonstrating which of the following
types of leadership skill?
a. Leading by example
b. Enthusiasm
