A+ GRADED CUSTOMER SERVICE EXAM AND ANSWERS
What is a good reason for creating an opening for discussion? -
Answer to know the customer wants
What percentage of customers are likely to spend more if the sale associate is helpful? -
Answer 45%
What is the ultimate goal as a sales associate? -
Answer satisfies the customer
What is an example of an open-ended question? -
Answer "what features are important to you" and other questions that aren't one
or short answer
How would one handle a situation where a customer wants a brand that you don't
carry? -
Answer get permission from the customer to show the items you do have that
meet his needs
How does one project a profession and friendly image based on behaving? -
Answer behaving in an alert and courteous manner
What does it mean if a customer walks directly to an item? -
Answer knows what they want and would probably appreciate quick, effective
service
One can determine the customer's needs by gathering information through careful
observation and what else? -
Answer asking the customer thoughtful questions
What are the best questions ask to keep the lines of communications open? -
Answer begins with "who, what, where, when, how or why"
What should one do when a customer requests any service "extras" your store offer? -
What is a good reason for creating an opening for discussion? -
Answer to know the customer wants
What percentage of customers are likely to spend more if the sale associate is helpful? -
Answer 45%
What is the ultimate goal as a sales associate? -
Answer satisfies the customer
What is an example of an open-ended question? -
Answer "what features are important to you" and other questions that aren't one
or short answer
How would one handle a situation where a customer wants a brand that you don't
carry? -
Answer get permission from the customer to show the items you do have that
meet his needs
How does one project a profession and friendly image based on behaving? -
Answer behaving in an alert and courteous manner
What does it mean if a customer walks directly to an item? -
Answer knows what they want and would probably appreciate quick, effective
service
One can determine the customer's needs by gathering information through careful
observation and what else? -
Answer asking the customer thoughtful questions
What are the best questions ask to keep the lines of communications open? -
Answer begins with "who, what, where, when, how or why"
What should one do when a customer requests any service "extras" your store offer? -
