CEFP Practice Exam With Correct Solutions Graded A+
desired level of maintenance - (ANSWER)prior to scheduling work priorities must be set after assigning
standards regarding the
Use Proper Equipment - (ANSWER)a major way to dramatically reduce the labor required for grounds
maintenance procedures is to
20% - (ANSWER)what is the ideal percentage of staffing desired for a project and relief crew
the materials amounts exceed certain threshold limits - (ANSWER)the presence of some materials can
require continuous reporting if
polychlorinated biphenyls - (ANSWER)what commonly used insulating material in transformers has been
discontinued because it is a hazardous material
custodial services - (ANSWER)a campus just completed construction of a new 100,000 gross square feet
classroom facility, but adequate plant operations and maintenance funds are not received to keep the
building operating at requested levels. where should the majority of funds be directed
execute an auditing/bench marking exercise to determine the current level of service - (ANSWER)several
complaints have been received from faculty deans regarding the cleanliness in their areas. what is the
most effective systemic course of action
evaluate and rank projects - (ANSWER)a campus has been updating its facility renewal program. what is
the final step in the process
they have the same powers and limitations of an ordinary citizen - (ANSWER)in law violation situations,
which statement is true for non commissioned security officers
,know and understand the needs of the customer - (ANSWER)what goal should an educational facilities
professional set for employees to improve customer service
Facilities Condition Index= - (ANSWER)Deferred Maintenance Backlog divided by Cost Replacement Value
Cost Replacement Value= - (ANSWER)Gross Square Foot x Replacement Cost
Building Renewal - (ANSWER)
Total Cost of Ownership (TCO) - (ANSWER)
what is the best method for assessing the current facilities management culture on campus -
(ANSWER)conduct a culture climate survey
what is the best method for assessing current customer satisfaction - (ANSWER)conduct a customer
satisfaction survey for key service users
which appa tool or educational program would you use for the quickest and most immediate benefit to
access your organization - (ANSWER)fmep facilities management evaluation program
expectations from the executive administration are high, with little tolerance for a slow approach. which
statement supports these desires - (ANSWER)set expectations and require results
what is the most effective method for dealing with your facilities management direct reports -
(ANSWER)begin to build trust and seek advice while assessing skills, knowledge, and abilities
what would represent the best technique to provide facilities management with the data necessary to
begin the journey for continuous improvement - (ANSWER)participate in a comprehensive facilities
performance indicators fpi survey and report for bench marking the data
the educational sector represents - (ANSWER)-over 4,000 colleges and universities in the united states
-nearly 18 million students
,-a 300 billion enterprise
educational facilities statistics indicate that - (ANSWER)the median age of a building is between 40 and
45 years old
the best method of dealing with declining resources in educational facilities is to - (ANSWER)develop
long term strategies incorporating total cost of ownership principles
managing the impact of changing technologies requires - (ANSWER)gathering and analyzing data to
make solid and consistent business decisions
change management begins with identifying the need to change the organization and - (ANSWER)having
the willingness to honestly examine every aspect of the organization
implementing change within educational facilities is often difficult but not impossible . according to w
edwards deming, quality leadership starts with the customer and a focus on - (ANSWER)management by
results and obsession with quality
business process improvement (bpi) is a systematic approach to help organizations optimize their
underlying processes and to achieve efficient results best by - (ANSWER)-defining the organizations
strategic goals and purposes
-determining the organizations customers
-aligning the business process to realize its goals
leadership in educational facilities management is critical. three fundamental areas incorporate setting
the direction, building the management team, and - (ANSWER)hiring the proper staff
the nature of a leaders job for the facility professional is to show the way, influence, guide, and -
(ANSWER)direct or command
organizations behavior is the study and application of how people, individuals, and groups act in
organizations and can significantly influence - (ANSWER)decisions about organization design
, a strategic planning tool uses the swot analysis. swot is an acronym for strengths, weaknesses,
opportunities, and - (ANSWER)threats
strategic planning for facilities establishing cost methods and procedures, cash flow, and determining
departmental cost centers for operating budgets is considered a good method for - (ANSWER)cost
accounting
wisdom extends from knowledge, which comes from information that is gathered from combined data.
these are commonly known as the practice of - (ANSWER)knowledge based management
typical fund groupings for educational facilities are restricted and unrestricted funds, endowment funds,
agency funds, loan funds, and - (ANSWER)plant funds
the most common type of analysis to perform effective financial oversight and management are
comparative analysis, constant dollar analysis and - (ANSWER)cost to benefit analysis
the four major sources of systematic financial risk in educational facilities are operating, financial, market
cost, and - (ANSWER)purchasing power
the rising cost of education has given cause for closer scrutiny of administrative functions and to focus
on opportunities for restructuring, cutting cost, improving efficiency, and - (ANSWER)redirecting
resources to strategically important programs
what coaching method follows the pattern of stating what is observed, waiting for a response, reminding
participants of the goal, asking for a specific solution, and agreeing together - (ANSWER)two minute
challenge
employee coaching is defined as - (ANSWER)working with employees to establish suitable goals, action
plans, and timelines
what tool used by appa indicates personality patterns of preferences that suggest how an individual
relates to other people in the workforce - (ANSWER)myers briggs type indicator (mbti)
desired level of maintenance - (ANSWER)prior to scheduling work priorities must be set after assigning
standards regarding the
Use Proper Equipment - (ANSWER)a major way to dramatically reduce the labor required for grounds
maintenance procedures is to
20% - (ANSWER)what is the ideal percentage of staffing desired for a project and relief crew
the materials amounts exceed certain threshold limits - (ANSWER)the presence of some materials can
require continuous reporting if
polychlorinated biphenyls - (ANSWER)what commonly used insulating material in transformers has been
discontinued because it is a hazardous material
custodial services - (ANSWER)a campus just completed construction of a new 100,000 gross square feet
classroom facility, but adequate plant operations and maintenance funds are not received to keep the
building operating at requested levels. where should the majority of funds be directed
execute an auditing/bench marking exercise to determine the current level of service - (ANSWER)several
complaints have been received from faculty deans regarding the cleanliness in their areas. what is the
most effective systemic course of action
evaluate and rank projects - (ANSWER)a campus has been updating its facility renewal program. what is
the final step in the process
they have the same powers and limitations of an ordinary citizen - (ANSWER)in law violation situations,
which statement is true for non commissioned security officers
,know and understand the needs of the customer - (ANSWER)what goal should an educational facilities
professional set for employees to improve customer service
Facilities Condition Index= - (ANSWER)Deferred Maintenance Backlog divided by Cost Replacement Value
Cost Replacement Value= - (ANSWER)Gross Square Foot x Replacement Cost
Building Renewal - (ANSWER)
Total Cost of Ownership (TCO) - (ANSWER)
what is the best method for assessing the current facilities management culture on campus -
(ANSWER)conduct a culture climate survey
what is the best method for assessing current customer satisfaction - (ANSWER)conduct a customer
satisfaction survey for key service users
which appa tool or educational program would you use for the quickest and most immediate benefit to
access your organization - (ANSWER)fmep facilities management evaluation program
expectations from the executive administration are high, with little tolerance for a slow approach. which
statement supports these desires - (ANSWER)set expectations and require results
what is the most effective method for dealing with your facilities management direct reports -
(ANSWER)begin to build trust and seek advice while assessing skills, knowledge, and abilities
what would represent the best technique to provide facilities management with the data necessary to
begin the journey for continuous improvement - (ANSWER)participate in a comprehensive facilities
performance indicators fpi survey and report for bench marking the data
the educational sector represents - (ANSWER)-over 4,000 colleges and universities in the united states
-nearly 18 million students
,-a 300 billion enterprise
educational facilities statistics indicate that - (ANSWER)the median age of a building is between 40 and
45 years old
the best method of dealing with declining resources in educational facilities is to - (ANSWER)develop
long term strategies incorporating total cost of ownership principles
managing the impact of changing technologies requires - (ANSWER)gathering and analyzing data to
make solid and consistent business decisions
change management begins with identifying the need to change the organization and - (ANSWER)having
the willingness to honestly examine every aspect of the organization
implementing change within educational facilities is often difficult but not impossible . according to w
edwards deming, quality leadership starts with the customer and a focus on - (ANSWER)management by
results and obsession with quality
business process improvement (bpi) is a systematic approach to help organizations optimize their
underlying processes and to achieve efficient results best by - (ANSWER)-defining the organizations
strategic goals and purposes
-determining the organizations customers
-aligning the business process to realize its goals
leadership in educational facilities management is critical. three fundamental areas incorporate setting
the direction, building the management team, and - (ANSWER)hiring the proper staff
the nature of a leaders job for the facility professional is to show the way, influence, guide, and -
(ANSWER)direct or command
organizations behavior is the study and application of how people, individuals, and groups act in
organizations and can significantly influence - (ANSWER)decisions about organization design
, a strategic planning tool uses the swot analysis. swot is an acronym for strengths, weaknesses,
opportunities, and - (ANSWER)threats
strategic planning for facilities establishing cost methods and procedures, cash flow, and determining
departmental cost centers for operating budgets is considered a good method for - (ANSWER)cost
accounting
wisdom extends from knowledge, which comes from information that is gathered from combined data.
these are commonly known as the practice of - (ANSWER)knowledge based management
typical fund groupings for educational facilities are restricted and unrestricted funds, endowment funds,
agency funds, loan funds, and - (ANSWER)plant funds
the most common type of analysis to perform effective financial oversight and management are
comparative analysis, constant dollar analysis and - (ANSWER)cost to benefit analysis
the four major sources of systematic financial risk in educational facilities are operating, financial, market
cost, and - (ANSWER)purchasing power
the rising cost of education has given cause for closer scrutiny of administrative functions and to focus
on opportunities for restructuring, cutting cost, improving efficiency, and - (ANSWER)redirecting
resources to strategically important programs
what coaching method follows the pattern of stating what is observed, waiting for a response, reminding
participants of the goal, asking for a specific solution, and agreeing together - (ANSWER)two minute
challenge
employee coaching is defined as - (ANSWER)working with employees to establish suitable goals, action
plans, and timelines
what tool used by appa indicates personality patterns of preferences that suggest how an individual
relates to other people in the workforce - (ANSWER)myers briggs type indicator (mbti)
