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IHOP SERVER TEST 2025| BRAND NEW ACTUAL
EXAM WITH 100% VERIFIED QUESTIONS AND
CORRECT SOLUTIONS| GUARANTEED VALUE PACK|
ACE YOUR GRADES.
what is the platinum rule of guest service - (answer)treat guests as they want to
be treated
surveys reveal that guests have three basic expectations about the way want to
be treated in our restaurant. - (answer)be there for me, listen to me, treat me
nicely
in general there are three type of guest - (answer)fast friendly exact
when giving their order a guest tells you id like a cheese burger well done tomato
on the side bun toasted with no butter and fries extra crispy this guest is -
(answer)exact
when seating a guest the guest strikes up a conversation with the hostess about
how many years they have been coming to this ihop and all the great memories
they have here. the guest is - (answer)friendly
while waiting in the lobby to be seated a guest repeatedly asks when their table
will be ready this guest is - (answer)fast
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define the last process for resolving a guest concern - (answer)listen apologize
solve thank
what is the best way to ensure your voice comes out across the telephone as
warm and energetic - (answer)smile when talking
which statement best describes the greeting you should give when answering the
phone - (answer)good morning thank you for calling ihop on central this is ashley
how may help you
based on what you've learned, which statement about our guests is most true -
(answer)our guests care most about being treated with warm and friendly service
that meets their needs
what is the proper procedure for washing your hands - (answer)turn on water to
as hot as u can handle apply soap lather hands and wrists up to elbows for 20
seconds rinse dry with hand dryer or single use disposable paper towel and shut
off water with towel
why is it important to be in proper uniform - (answer)appearance safety and
sanitation safety and sanitation are our biggest priority how the guest sees me
reflects on the restaurant and what our standards our
what are the guest's choices of accompaniment for all omelettes(except simple
and fit) - (answer)3 buttermilk pancakes, hash browns toast seasonal mixed fruit
or 3 flavored pancakes
IHOP SERVER TEST 2025| BRAND NEW ACTUAL
EXAM WITH 100% VERIFIED QUESTIONS AND
CORRECT SOLUTIONS| GUARANTEED VALUE PACK|
ACE YOUR GRADES.
what is the platinum rule of guest service - (answer)treat guests as they want to
be treated
surveys reveal that guests have three basic expectations about the way want to
be treated in our restaurant. - (answer)be there for me, listen to me, treat me
nicely
in general there are three type of guest - (answer)fast friendly exact
when giving their order a guest tells you id like a cheese burger well done tomato
on the side bun toasted with no butter and fries extra crispy this guest is -
(answer)exact
when seating a guest the guest strikes up a conversation with the hostess about
how many years they have been coming to this ihop and all the great memories
they have here. the guest is - (answer)friendly
while waiting in the lobby to be seated a guest repeatedly asks when their table
will be ready this guest is - (answer)fast
, 2|Page
define the last process for resolving a guest concern - (answer)listen apologize
solve thank
what is the best way to ensure your voice comes out across the telephone as
warm and energetic - (answer)smile when talking
which statement best describes the greeting you should give when answering the
phone - (answer)good morning thank you for calling ihop on central this is ashley
how may help you
based on what you've learned, which statement about our guests is most true -
(answer)our guests care most about being treated with warm and friendly service
that meets their needs
what is the proper procedure for washing your hands - (answer)turn on water to
as hot as u can handle apply soap lather hands and wrists up to elbows for 20
seconds rinse dry with hand dryer or single use disposable paper towel and shut
off water with towel
why is it important to be in proper uniform - (answer)appearance safety and
sanitation safety and sanitation are our biggest priority how the guest sees me
reflects on the restaurant and what our standards our
what are the guest's choices of accompaniment for all omelettes(except simple
and fit) - (answer)3 buttermilk pancakes, hash browns toast seasonal mixed fruit
or 3 flavored pancakes
