COURSEWORK1
THE ROLES OF
FINANCIAL, HUMAN
& TECHNOLOGICAL
RESOURCES IN
HOSPITALITY
BUSINESS
OPERATIONS
MODULE LEADER: MR
OMPHILE KGOTLA
Module code: SBL 203
Module name :
Hospitality Operations
Anisha Chaboneka
,TABLE OF CONTENTS
INTRODUCTION.....................................................................................................................................2
INTRODUCTION AND KEY CHARACTERISTICS OF HOSPITALITY BUSINESS OPERATIONS.........................3
THE ROLES OF FINANCIAL, HUMAN & TECHNOLOGICAL RESOURCES IN HOSPITALITY BUSINESS
OPERATIONS AT CRESTA HOTELS............................................................................................................6
a) Financial and cost control..............................................................................................................6
b) Human Resources..........................................................................................................................7
c) Technological resources.................................................................................................................8
RECOMMENDATIONS...........................................................................................................................10
CONCLUSION.......................................................................................................................................12
REFERENCE LIST...................................................................................................................................13
, INTRODUCTION
According to Geneva (2010), the hospitality industry is a large sector that includes
companies and amenities that provide accommodation, food and beverage, and
other forms of leisure. It makes sure that clients enjoy themselves and that their
demands are addressed. Individuals benefit from hospitality by having unforgettable
experiences. It incorporates hotels, restaurants, and resorts, as well as travel and
tourism services. Cresta Hotels will be the topic of this discussion.
The aim of this presentation is to provide an in-depth look at the role of financial,
human, and technological resources in hospitality operations.
THE ROLES OF
FINANCIAL, HUMAN
& TECHNOLOGICAL
RESOURCES IN
HOSPITALITY
BUSINESS
OPERATIONS
MODULE LEADER: MR
OMPHILE KGOTLA
Module code: SBL 203
Module name :
Hospitality Operations
Anisha Chaboneka
,TABLE OF CONTENTS
INTRODUCTION.....................................................................................................................................2
INTRODUCTION AND KEY CHARACTERISTICS OF HOSPITALITY BUSINESS OPERATIONS.........................3
THE ROLES OF FINANCIAL, HUMAN & TECHNOLOGICAL RESOURCES IN HOSPITALITY BUSINESS
OPERATIONS AT CRESTA HOTELS............................................................................................................6
a) Financial and cost control..............................................................................................................6
b) Human Resources..........................................................................................................................7
c) Technological resources.................................................................................................................8
RECOMMENDATIONS...........................................................................................................................10
CONCLUSION.......................................................................................................................................12
REFERENCE LIST...................................................................................................................................13
, INTRODUCTION
According to Geneva (2010), the hospitality industry is a large sector that includes
companies and amenities that provide accommodation, food and beverage, and
other forms of leisure. It makes sure that clients enjoy themselves and that their
demands are addressed. Individuals benefit from hospitality by having unforgettable
experiences. It incorporates hotels, restaurants, and resorts, as well as travel and
tourism services. Cresta Hotels will be the topic of this discussion.
The aim of this presentation is to provide an in-depth look at the role of financial,
human, and technological resources in hospitality operations.
