SHRM Practice PSC Final Test
Study online at https://quizlet.com/_dd2n30
1. A business operates in an industry characterized by a Needs analysis of sales
high level of competition. The sales function is evalu- force knowledge and skill
ated on its ability to build market share. What service gaps
could HR provide to the sales function?
2. Salespeople are polled to determine their top training Case studies
needs. The majority say they want to be able to identify
key decision makers and their needs. What learning
activity would work best for this?
3. A manager leaves an organization to follow a trans- Job posting
ferred spouse. Which recruiting practice would be
readily accessible to current employees and help the
employer pinpoint and identify qualified internal can-
didates for the open job?
4. Why is it important that employees understand how It drives employee behav-
day-to-day activities support the strategic goals of the ior, as the connection to
organization? how they are able to con-
tribute is evident.
5. What is the essential concept behind the stakeholder An organization affects
theory? and is affected by complex
interests.
6. Which is a common shared service center process? Pension administration
7. Which situation best indicates that training is the pre- Salespeople lack the prod-
ferred solution? uct knowledge to answer
customer questions.
8. Performing a process
analysis
, SHRM Practice PSC Final Test
Study online at https://quizlet.com/_dd2n30
Which should be the first step in solving an organiza-
tion's problems with a sharp increase in back orders of
shipments?
9. In an assessment center, a candidate is asked to han- Simulation
dle a hypothetical situation dealing with typical job-re-
lated challenges. Which selection tool is being used?
10. Under which circumstances should a market-based job When an organization is
evaluation be used? positioning against its
compensation philosophy
11. An organization with multiple locations across the Partner with the VP to en-
United States and parts of western Europe wants to sure that stakeholders ac-
increase the diversity of its sales force to better re- tively support the diversity
flect its customer base, which is diverse in terms of its and inclusion strategy.
racial, gender, and ethnic demographics. Their goal of
promoting diversity has been moderately successful.
However, senior leaders and the board of directors are
becoming
increasingly concerned about whether they are in the
best position to compete for top talent. The organiza-
tion also wants to better understand employee satis-
faction from a diversity perspective and is analyzing its
employee engagement survey results.
The VP of HR considers engaging an external diversity
consultant to assist in devising a new diversity strategy
that will be different from the organization's traditional
approach to diversity.
The primary goal is to integrate this diversity and in-
clusion strategy with the human resources component
of the organization's strategic plan in order to become
, SHRM Practice PSC Final Test
Study online at https://quizlet.com/_dd2n30
an employer of choice. The secondary goal is to clearly
articulate the role of the employees and managers and
how they assist in implementing the strategy.
- Which action should the diversity consultant take to
help the VP of HR with the creation
and implementation of a successful diversity and inclu-
sion strategy?
12. An organization with multiple locations across the Create performance met-
United States and parts of western Europe wants to rics based on internal
increase the diversity of its sales force to better re- company data and exter-
flect its customer base, which is diverse in terms of its nal benchmarks.
racial, gender, and ethnic demographics. Their goal of
promoting diversity has been moderately successful.
However, senior leaders and the board of directors are
becoming
increasingly concerned about whether they are in the
best position to compete for top talent. The organiza-
tion also wants to better understand employee satis-
faction from a diversity perspective and is analyzing its
employee engagement survey results.
The VP of HR considers engaging an external diversity
consultant to assist in devising a new diversity strategy
that will be different from the organization's traditional
approach to diversity.
The primary goal is to integrate this diversity and in-
clusion strategy with the human resources component
of the organization's strategic plan in order to become
an employer of choice. The secondary goal is to clearly
articulate the role of the employees and managers and
how they assist in implementing the strategy.
- Which action should the VP of HR take to develop
Study online at https://quizlet.com/_dd2n30
1. A business operates in an industry characterized by a Needs analysis of sales
high level of competition. The sales function is evalu- force knowledge and skill
ated on its ability to build market share. What service gaps
could HR provide to the sales function?
2. Salespeople are polled to determine their top training Case studies
needs. The majority say they want to be able to identify
key decision makers and their needs. What learning
activity would work best for this?
3. A manager leaves an organization to follow a trans- Job posting
ferred spouse. Which recruiting practice would be
readily accessible to current employees and help the
employer pinpoint and identify qualified internal can-
didates for the open job?
4. Why is it important that employees understand how It drives employee behav-
day-to-day activities support the strategic goals of the ior, as the connection to
organization? how they are able to con-
tribute is evident.
5. What is the essential concept behind the stakeholder An organization affects
theory? and is affected by complex
interests.
6. Which is a common shared service center process? Pension administration
7. Which situation best indicates that training is the pre- Salespeople lack the prod-
ferred solution? uct knowledge to answer
customer questions.
8. Performing a process
analysis
, SHRM Practice PSC Final Test
Study online at https://quizlet.com/_dd2n30
Which should be the first step in solving an organiza-
tion's problems with a sharp increase in back orders of
shipments?
9. In an assessment center, a candidate is asked to han- Simulation
dle a hypothetical situation dealing with typical job-re-
lated challenges. Which selection tool is being used?
10. Under which circumstances should a market-based job When an organization is
evaluation be used? positioning against its
compensation philosophy
11. An organization with multiple locations across the Partner with the VP to en-
United States and parts of western Europe wants to sure that stakeholders ac-
increase the diversity of its sales force to better re- tively support the diversity
flect its customer base, which is diverse in terms of its and inclusion strategy.
racial, gender, and ethnic demographics. Their goal of
promoting diversity has been moderately successful.
However, senior leaders and the board of directors are
becoming
increasingly concerned about whether they are in the
best position to compete for top talent. The organiza-
tion also wants to better understand employee satis-
faction from a diversity perspective and is analyzing its
employee engagement survey results.
The VP of HR considers engaging an external diversity
consultant to assist in devising a new diversity strategy
that will be different from the organization's traditional
approach to diversity.
The primary goal is to integrate this diversity and in-
clusion strategy with the human resources component
of the organization's strategic plan in order to become
, SHRM Practice PSC Final Test
Study online at https://quizlet.com/_dd2n30
an employer of choice. The secondary goal is to clearly
articulate the role of the employees and managers and
how they assist in implementing the strategy.
- Which action should the diversity consultant take to
help the VP of HR with the creation
and implementation of a successful diversity and inclu-
sion strategy?
12. An organization with multiple locations across the Create performance met-
United States and parts of western Europe wants to rics based on internal
increase the diversity of its sales force to better re- company data and exter-
flect its customer base, which is diverse in terms of its nal benchmarks.
racial, gender, and ethnic demographics. Their goal of
promoting diversity has been moderately successful.
However, senior leaders and the board of directors are
becoming
increasingly concerned about whether they are in the
best position to compete for top talent. The organiza-
tion also wants to better understand employee satis-
faction from a diversity perspective and is analyzing its
employee engagement survey results.
The VP of HR considers engaging an external diversity
consultant to assist in devising a new diversity strategy
that will be different from the organization's traditional
approach to diversity.
The primary goal is to integrate this diversity and in-
clusion strategy with the human resources component
of the organization's strategic plan in order to become
an employer of choice. The secondary goal is to clearly
articulate the role of the employees and managers and
how they assist in implementing the strategy.
- Which action should the VP of HR take to develop
