IPP INT
Interview
Structure /
Script
1: Greeting
® Meet, greet and seat the client appropriately, confirm your status within the firm and establish good rapport.
Þ Hi, Mr/Mrs [name] – please come in, take a seat.
Þ My name is [insert]. I am trainee solicitor at [insert]
Þ I understand first time using us – did you find the office ok?
2: Preliminaries
® Check the reason for the client’s visit by way of a closed question
Þ ‘I understand you’ve come to see me because…”
Þ … [answer] Great, I’m sure we will be able to help you here.
® Discuss any time constraints and the proposed structure of interview
Þ ‘I realise that there is a lot for us to get through this afternoon/morning. I have estimated that this interview
will take thirty minutes. I have no other commitments this afternoon, do you need to leave at any particular
time?’
1
Interview
Structure /
Script
1: Greeting
® Meet, greet and seat the client appropriately, confirm your status within the firm and establish good rapport.
Þ Hi, Mr/Mrs [name] – please come in, take a seat.
Þ My name is [insert]. I am trainee solicitor at [insert]
Þ I understand first time using us – did you find the office ok?
2: Preliminaries
® Check the reason for the client’s visit by way of a closed question
Þ ‘I understand you’ve come to see me because…”
Þ … [answer] Great, I’m sure we will be able to help you here.
® Discuss any time constraints and the proposed structure of interview
Þ ‘I realise that there is a lot for us to get through this afternoon/morning. I have estimated that this interview
will take thirty minutes. I have no other commitments this afternoon, do you need to leave at any particular
time?’
1
