Training & Development Exam 2 Questions with Complete Solutions.

Training & Development Exam 2 Questions with Complete Solutions What are the inputs into the evaluation phase of training? a. Evaluation strategy and design b. Evaluation objectives and design issues c. Organizational constraints d. Both Evaluation objectives and design issues & Organizational constraints e. Both Evaluation strategy and design and Organizational constraints - Correct Answers: d. Both Evaluation objectives and design issues & Organizational constraints Evaluation of the ________ examines how the training was carried out. ________ evaluation determines if training accomplished its ________. a. Process; Outcome; Objectives b. Objectives; Process; Task c. Outcome; Task; Goals d. Design; Implementation; Strategy - Correct Answers: a. Process; Outcome; Objectives What are the outcome levels of evaluation identified in the text? a. Proactive and reactive b. Cost benefit and cost effectiveness c. Reaction, learning, behavior, and organizational results d. Utility, value and evaluative - Correct Answers: c. Reaction, learning, behavior, and organizational results Which of the following categories should be included in a reaction questionnaire? a. Relevance of training b. Training content c. Trainer's behavior d. Both Relevance of training & Training content e. Relevance of training, Training content, & Trainer's behavior - Correct Answers: e. Relevance of training, Training content, & Trainer's behavior When is the best time to evaluate training? a. Immediately after training b. A few days after training c. 3-6 months after training d. It depends on each organization - Correct Answers: d. It depends on each organization Which of the following is NOT listed as a threat to internal validity? a. Maturation b. Testing c. Instrumentation d. Statistical regression e. Reaction to evaluation - Correct Answers: e. Reaction to evaluation A group of similar employees who do not receive the training is called the: a. Random assignment group b. Factor analysis assignment c. Neutral group d. Control group - Correct Answers: D. Control group TRUE OR FALSE: An inexpensive but effective way to determine if training transferred to the job is to ask trainees in a reaction questionaire. - Correct Answers: FALSE TRUE OR FALSE: The best time to determine if the training transferred to the job is 2 months after training. - Correct Answers: FALSE If the training was designed to teach trainees how to use the new forms that were developed by Human Resources, you can expect to measure this transfer of training: a. In about 6 months b. In about 3 weeks. c. It is not necessary if learning was indicated to have occurred d. A few days after training - Correct Answers: d. A few days after training Training methods can be divided into ________ and ________ approaches. a. Cognitive; behavioral b. Strategic; skill c. Procedural; strategic d. KSA; lecture e. None of these - Correct Answers: a. Cognitive; behavioral The main difference between a lecture and a lecturette is that the lecturette: a. Is specifically designed for skills training b. Is specifically designed for presenting procedural knowledge. c. Is specifically designed for presenting strategic knowledge. d. Is done only at the start of training e. Generally lasts less than 20 minutes. - Correct Answers: e. Generally lasts less than 20 minutes. A visual display of how to do something or how something works is called a: a. Presentation b. Demonstration c. Simulation d. Lecturette - Correct Answers: b. Demonstration Developing a good demonstration requires: a. A charismatic trainer b. Using well-designed slides to get your point across c. Breaking down the task into manageable parts or sequences d. Putting together as much information as possible - Correct Answers: c. Breaking down the task into manageable parts or sequences Which of the following learning processes identified in Social Learning Theory does the lecture, when done well, have the most impact on? a. Symbolic rehearsal b. Attention c. Behavioral reproduction d. Skill - Correct Answers: b. Attention According to the text, business games have been developed and used for: a. Improving interpersonal skills b. Teaching initiating structure c. Strengthening executive and management skills d. Changing attitudes toward diversity - Correct Answers: c. Strengthening executive and management skills ________ is an enactment of a scenario in which each participant is given a part to act out. a. Simulation b. Role-play c. Behavioral enactment d. Modeling - Correct Answers: b. Role-play ________ role-plays provide more details about the situation and the characters. a. Single b. Double c. Structured d. Spontaneous - Correct Answers: c. Structured Behavioral modeling is based on which theory? a. Bandura's social learning theory b. Goldstein's training model c. Vroom's expectancy theory d. Skinner's reinforcement theory e. Elaboration theory - Correct Answers: a. Bandura's social learning theory TRUE OR FALSE: The discussion method includes a lecturette to provide information to trainees. - Correct Answers: TRUE Self-paced learning is when the trainees: a. Move through the training at a predetermined pace. b. Move out of ET and into more traditional methods. c. Move quickly with some restrictions. d. Move through the training as fast as they are able to. - Correct Answers: d. Move through the training as fast as they are able to. Which of the following is a component of the Intelligent Tutoring System? a. Scenario generator b. Training session manager c. Teacher model d. Both Scenario generation and Training session manager e. All of these - Correct Answers: d. Both Scenario generation and Training session manager The user interface is the ________ that allows the trainee to interact with the Intelligent Tutoring System. a. Executive b. Equipment c. Manager d. Trainer - Correct Answers: b. Equipment A "Learning Management System" for e-training: a. Is necessary for all e-learning programs b. Is a form of programmed instruction c. Performs training-related administrative functions. d. Is primarily used for internet access to training - Correct Answers: c. Performs training-related administrative functions. TRUE OR FALSE: Virtual Reality training is primarily a 3-D visual on a computer monitor that the trainee interacts with. - Correct Answers: FALSE TRUE OR FALSE: The most important advantage of ET is its control over the content of the material and learning process. - Correct Answers: TRUE TRUE OR FALSE: ET has few trainee limitations. - Correct Answers: TRUE TRUE OR FALSE: There is substantial evidence that shows that blended learning is less effective than ET methods. - Correct Answers: FALSE Which of the following statements is true? a. Spiral binding should be used for training manuals so the pages can be easily turned. b. If possible, training should be conducted onsite so trainees can keep tabs on what is happening at work. c. The ideal training room is square shaped. d. Hardwood floors are ideal as they are easy to keep clean. - Correct Answers: c. The ideal training room is square shaped. Which of the following KSAs should a trainer have? a. Organization skills b. Interpersonal skills c. High level of self-efficacy d. All of these - Correct Answers: d. All of these According to the text, the skill component of an effective trainer's KSAs is comprised of all BUT which of the following? a. Interpersonal communication skills b. Mechanical skills c. Verbal skills d. Platform skills e. Organization skills - Correct Answers: b. Mechanical skills Which of the following are included in the "process" part of the implementation phase of the training model? a. Pilot program b. Dry run c. Transfer of training d. Both Pilot program and Dry run - Correct Answers: d. Both Pilot program and Dry run Which of the following is NOT listed in the text as a way to obtain and maintain trainees' interest? a. Listening and questioning b. Use of nonverbal communication c. Moving around while talking d. Providing variety e. All of these are ways to obtain interest - Correct Answers: e. All of these are ways to obtain interest Which of the following statements is true? a. Trainers need to use a podium as much as possible to convey professionalism. b. Use of your hands for gestures while talking detracts from the message. c. Provide written instructions as well as verbal when possible to avoid misunderstandings. d. Both Trainers need to use a podium as much as possible to convey professionalism and Provide written instructions as well as verbal when possible to avoid misunderstandings. e. Both Use of your hands for gestures while talking detracts from the message and Provide written instructions as well as verbal when possible to avoid misunderstandings. - Correct Answers: c. Provide written instructions as well as verbal when possible to avoid misunderstandings. The difference between a dry run and a pilot program is: a. Trainees are at the pilot program to be trained. b. The dry run is always the whole training program whereas the pilot does not have to be. c. A pilot is a "first test" whereas the dry run is the "second test". d. The main objective of the dry run is to provide trainees with relevant training whereas the pilot program is concerned only with the effectiveness of training. d. All of these - Correct Answers: a. Trainees are at the pilot program to be trained. TRUE OR FALSE: Both use of consultants and outside seminars are alternatives to development of your own training program. - Correct Answers: TRUE TRUE OR FALSE: Learning objectives should be sent to trainees before training and need not be dealt with at the training session as it takes up too much time. - Correct Answers: FALSE Which of the following statements regarding process evaluation is true? a. The training manager is always interested in this data. b. It is not that important to gather such information for a one-time half-day seminar. c. Trainees are NOT interested in this data. d. Only newer trainers are interested in this type of data. - Correct Answers: c. Trainees are NOT interested in this data. What are the outcome levels of evaluation identified in the text? a. Proactive and reactive b. Cost benefit and cost effectiveness c. Reaction, learning, behavior, and organizational results d. Utility, value, and evaluative - Correct Answers: c. Reaction, learning, behavior, and organizational results Which of the following times is best for providing the opportunity to complete a reaction questionnaire? a. During training (after each segment) b. Immediately following training c. One or two months after training d. During training (after each segment) or Immediately following training, depending on what information you are after e. During training (after each segment), immediately following training, or one or two months after training, depending on what information you are after - Correct Answers: d. During training (after each segment) or Immediately following training, depending on what information you are after Scripted situations are a: a. Process for assessing learning b. Process for training interpersonal skills. c. Process for assessing transfer of training to the job. d. Means of measuring attitudes - Correct Answers: c. Process for assessing transfer of training to the job. The training manager is likely interested in which of the evaluation outcomes? a. Reaction, learning, and behavior b. Reaction, learning, behavior, and results c. Learning and behavior d. Behavior and results e. None of these - Correct Answers: b. Reaction, learning, behavior, and results When is the best time to evaluate training? a. Immediately after training b. A few days after training c. 3-6 months after training d. It depends on each organization - Correct Answers: d. It depends on each organization Which of the following is NOT listed as a threat to internal validity? a. Maturation b. Testing c. Instrumentation d. Statistical regression e. Reaction to evaluation - Correct Answers: e. Reaction to evaluation The authors suggest that when assigning trainees to a control group or trained group, the best method to use is a. Sampling b. Representative sampling. c. Random assignment d. Random selection - Correct Answers: b. Representative sampling. When the number of employees being trained is small, Blanchard & Thacker recommend which of the following evaluation designs? a. Do not evaluate; it is not cost effective b. Posttest only c. Single case designs d. Multiplecase designs - Correct Answers: c. Single case designs TRUE OR FALSE: An inexpensive but effective way to determine if training transferred to the job is to ask trainees in a reaction questionnaire. - Correct Answers: FALSE Research demonstrates that attendance at an orientation: a. Leads to higher likelihood of adopting organizational goals and values. b. Does not have any impact on job satisfaction. c. Reduces role ambiguity but not anxiety. d. Both Leads to higher likelihood of adopting organizational goals and values & Does not have any impact on job satisfaction e. All of these - Correct Answers: a. Leads to higher likelihood of adopting organizational goals and values. TRUE OR FALSE: A TNA is not necessary in the development of an orientation. - Correct Answers: FALSE TRUE OR FALSE: Diversity training focuses on understanding the differences between people of different backgrounds. - Correct Answers: TRUE Which training method can effectively be used to change attitudes? a. Cognitive b. Behavioral c. Attitudinal d. Both Cognitive & Behavioral - Correct Answers: d. Both Cognitive & Behavioral Compared to the lecture, a lecture/discussion: a. Allows trainees to interact with the lecturer. b. Is able to achieve more complex learning objectives c. Is able to provide more information in a much shorter time d. Both Allows trainees to interact with the lecturer & Is able to achieve more complex learning objectives e. All of these - Correct Answers: d. Both Allows trainees to interact with the lecturer & Is able to achieve more complex learning objectives ________ questions require no specific response. a. Closed-ended b. Reverse c. Open-ended d. Overhead e. Bad - Correct Answers: c. Open-ended When the trainer believes a trainee has asked a question because the trainee really wants to answer but is hesitant, the trainer should respond using the: a. Relay question b. Overhead question c. Reverse question d. Direct question - Correct Answers: c. Reverse question Demonstrations, like lectures, can be differentiated by the level of ________ of the trainee. a. Intelligence b. Involvement c. Commitment d. Interest - Correct Answers: b. Involvement In the lecture method, "summarizing" impacts on which aspect of retention? a. Attention b. Symbolic coding c. Cognitive organization d. Symbolic rehearsal - Correct Answers: c. Cognitive organization Which of the retention processes does a well-done lecture have the most impact on? a. Attention b. Symbolic coding c. Cognitive organization d. Symbolic rehearsal - Correct Answers: b. Symbolic coding According to the text, business games have been developed and used for: a. Improving interpersonal skills. b. Teaching initiating structure c. Strengthening executive and management skills d. Changing attitudes toward diversity - Correct Answers: c. Strengthening executive and management skills The case study: a. Should have a trainer present the correct solution after trainees have provided their solutions. b. Has a shorter version which is the incident process c. Has as its major weakness "providing incomplete information" d. Should have a trainer present the correct solution after the trainees have provided their solutions & Has as its major weakness "providing incomplete information" - Correct Answers: b. Has a shorter version which is the incident process ________ role-plays provide more details about the situation and the characters. a. Single b. Double c. Structured d. Spontaneous - Correct Answers: c. Structured Which of the following is most appropriate for training interpersonal skills? a. Behavior modeling b. The case study c. The simulator d. The business game e. The ice breaker - Correct Answers: a. Behavior modeling Which of the following should you consider when implementing Behavior Modeling? a. Use whole rather than part learning b. Do not emphasize more than 7 learning points during any one training module. c. Use a real model rather than a video for authenticity d. Both Use whole rather than part learning & Use a real model rather than a video for authenticity - Correct Answers: b. Do not emphasize more than 7 learning points during any one training module. Which of the following is true about games and simulations? a. A major problem for them is attracting trainee attention. b. They are quite useful in developing trainee skill in applying or using knowledge. c. They are quite good at teaching facts or procedures d. Their greatest weakness is in helping provide cognitive organization - Correct Answers: b. They are quite useful in developing trainee skill in applying or using knowledge. The most frequently used training method (especially in smaller businesses) is: a. Simulation b. Role-play c. Coaching d. Behavioral modeling e. On-the-job training - Correct Answers: e. On-the-job training In the "job instruction technique," the first step in the "try out" stage of training is "have the learner talk through the job." This causes activation of which social learning theory process? a. Attention b. Behavioral reproduction c. Symbolic rehearsal d. All levels of retention - Correct Answers: c. Symbolic rehearsal ________ is the process of providing one-to-one guidance and instruction to improve the knowledge, skills, and work performance of the trainee. a. Behavior modeling b. Computer simulation c. Coaching d. Tutoring - Correct Answers: c. Coaching The difference between mentoring and coaching is a. Mentoring is more effective b. Coaching is more effective c. They focus on different aspects of the job. d. Mentoring has always been a more formalized process e. Both Coaching is more effective & Mentoring has always been a more formalized process - Correct Answers: c. They focus on different aspects of the job. Which of the following training methods is most appropriate when both knowledge and skill are learning objectives? a. Lecturettes b. Demonstrations c. Open discussions d. Role-play - Correct Answers: b. Demonstrations TRUE OR FALSE: The direct question is specific in nature and, therefore, has a specific answer. - Correct Answers: FALSE TRUE OR FALSE: If you decided to use a case, the easiest way to obtain one is to develop it from scratch. - Correct Answers: FALSE The main advantage a lecture has over printed text and video is the: a. Credibility the lecturer can give to the material. b. Cost c. Speed d. Ability to test learning - Correct Answers: a. Credibility the lecturer can give to the material. Which of the following learning processes identified in Social Learning Theory does the lecture, when done well, have the most impact on? a. Symbolic rehearsal b. Attention c. Behavioral reproduction d. Skill - Correct Answers: b. Attention Which of the following statements regarding the "solutions trainees come to" in a case study is true? a. The proper solution must be arrived at by the trainees before new material is introduced. b. The solution has no relevance to the exercise c. There should only be one solution d. The solution is not as important as the understanding of the advantages and disadvantages that go along with the solution - Correct Answers: d. The solution is not as important as the understanding of the advantages and disadvantages that go along with the solution