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MAN 320F EXAM 3 (ACTUAL 2025/2026) TEST
QUESTIONS WITH VERIFIED CORRECT ANSWERS
Concertive controls are based on:
A. the code of ethics of a company.
B. a company's corporate culture.
C. beliefs that are shaped and negotiated by work groups.
D. a company's widely shared values and beliefs. - (answers)C. beliefs that are
shaped and negotiated by work groups.
Which of the following statements is true of feedforward control?
A. It is a mechanism for gathering information about performance deficiencies
after they occur.
B. It represents the extent to which it is possible to implement each step in the
control process.
C. It is also known as concurrent control.
D. It provides information about performance deficiencies by monitoring inputs
rather than outputs. - (answers)D. It provides information about performance
deficiencies by monitoring inputs rather than outputs.
Which of the following is an advantage of the balanced scorecard?
A. It reduces the need for innovation and learning.
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B. It eliminates the problem of regulation costs.
C. It minimizes the chances of suboptimization.
D. It helps managers focus solely on financial measures. - (answers)C. It minimizes
the chances of suboptimization.
Which of the following statements is true of a standard?
A. A company's standard must always be the same as its competitors'.
B. A standard can be determined only by benchmarking other companies.
C. A standard may have to be changed if it does not help in achieving company
goals.
D. A standard should not align with employees' actual performance. - (answers)C.
A standard may have to be changed if it does not help in achieving company
goals.
When setting standards by benchmarking, the first step is to determine _____.
A. what to benchmark
B. which companies to benchmark
C. when to benchmark
D. how to benchmark - (answers)A. what to benchmark
The second phase in the development of concertive control involves:
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A. the evaluation of a group's performance to determine its continuance or
discontinuance.
B. the formalization of objective rules to guide and control behavior.
C. the validation of procedures that allow group members to self-manage.
D. the ousting of group members who are deemed to be unfit for the group. -
(answers)B. the formalization of objective rules to guide and control behavior.
The final step in setting standards by benchmarking is to _____.
A. identify the companies against which to benchmark one's standards
B. implement functional departmentalization across a company
C. determine the effects of benchmarking on the company's performance
D. collect data to determine other companies' performance standards -
(answers)D. collect data to determine other companies' performance standards
Which of the following is a strategy for waste prevention and reduction?
A. Workforce reduction
B. Good housekeeping
C. Suboptimization
D. Reduced production - (answers)B. Good housekeeping
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______ is a regulatory process of establishing standards to achieve organizational
goals, comparing actual performance to the standards, and taking corrective
action when necessary to restore performance to those standards.
A. Organization
B. Coordination
C. Control
D. Planning - (answers)C. Control
Once a company compares its actual performance to performance standards, the
next step it should take in the control process is to:
A. ensure suboptimization.
B. identify performance deviations.
C. set its goals.
D. benchmark performance standards. - (answers)B. identify performance
deviations.
______ are a basis of comparison for measuring the extent to which
organizational performance is satisfactory or unsatisfactory
A. Standards
B. Deviations
MAN 320F EXAM 3 (ACTUAL 2025/2026) TEST
QUESTIONS WITH VERIFIED CORRECT ANSWERS
Concertive controls are based on:
A. the code of ethics of a company.
B. a company's corporate culture.
C. beliefs that are shaped and negotiated by work groups.
D. a company's widely shared values and beliefs. - (answers)C. beliefs that are
shaped and negotiated by work groups.
Which of the following statements is true of feedforward control?
A. It is a mechanism for gathering information about performance deficiencies
after they occur.
B. It represents the extent to which it is possible to implement each step in the
control process.
C. It is also known as concurrent control.
D. It provides information about performance deficiencies by monitoring inputs
rather than outputs. - (answers)D. It provides information about performance
deficiencies by monitoring inputs rather than outputs.
Which of the following is an advantage of the balanced scorecard?
A. It reduces the need for innovation and learning.
,2|Page
B. It eliminates the problem of regulation costs.
C. It minimizes the chances of suboptimization.
D. It helps managers focus solely on financial measures. - (answers)C. It minimizes
the chances of suboptimization.
Which of the following statements is true of a standard?
A. A company's standard must always be the same as its competitors'.
B. A standard can be determined only by benchmarking other companies.
C. A standard may have to be changed if it does not help in achieving company
goals.
D. A standard should not align with employees' actual performance. - (answers)C.
A standard may have to be changed if it does not help in achieving company
goals.
When setting standards by benchmarking, the first step is to determine _____.
A. what to benchmark
B. which companies to benchmark
C. when to benchmark
D. how to benchmark - (answers)A. what to benchmark
The second phase in the development of concertive control involves:
,3|Page
A. the evaluation of a group's performance to determine its continuance or
discontinuance.
B. the formalization of objective rules to guide and control behavior.
C. the validation of procedures that allow group members to self-manage.
D. the ousting of group members who are deemed to be unfit for the group. -
(answers)B. the formalization of objective rules to guide and control behavior.
The final step in setting standards by benchmarking is to _____.
A. identify the companies against which to benchmark one's standards
B. implement functional departmentalization across a company
C. determine the effects of benchmarking on the company's performance
D. collect data to determine other companies' performance standards -
(answers)D. collect data to determine other companies' performance standards
Which of the following is a strategy for waste prevention and reduction?
A. Workforce reduction
B. Good housekeeping
C. Suboptimization
D. Reduced production - (answers)B. Good housekeeping
, 4|Page
______ is a regulatory process of establishing standards to achieve organizational
goals, comparing actual performance to the standards, and taking corrective
action when necessary to restore performance to those standards.
A. Organization
B. Coordination
C. Control
D. Planning - (answers)C. Control
Once a company compares its actual performance to performance standards, the
next step it should take in the control process is to:
A. ensure suboptimization.
B. identify performance deviations.
C. set its goals.
D. benchmark performance standards. - (answers)B. identify performance
deviations.
______ are a basis of comparison for measuring the extent to which
organizational performance is satisfactory or unsatisfactory
A. Standards
B. Deviations
