3/28/25, 7:49 SHRM Practice PSC Final Test |
AM
SHRM PRACTICE PSC FINAL TEST EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED GRADED A++
Terms in this set (90)
A business operates in an industry Needs analysis of sales force knowledge and skill gaps 3 multiple choice options
characterized by a high level of
competition. The sales function is
evaluated on its ability to build market
share. What
service could HR provide to the
sales function?
Salespeople are polled to determine their Case studies 3 multiple choice options
top training needs. The majority say they
want to be able to identify key decision
makers and their needs. What learning
activity would work best for this?
A manager leaves an organization to follow Job posting 3 multiple choice options
a transferred spouse. Which recruiting
practice would be readily accessible to
current employees and help the employer
pinpoint and identify qualified internal
candidates for the open job?
Why is it important that employees It drives employee behavior, as the connection to how they are able to contribute is
understand how day-to-day activities evident.
support the strategic goals of the
3 multiple choice options
organization?
What is the essential concept behind the An organization affects and is affected by complex interests. 3 multiple choice options
stakeholder theory?
Which is a common shared service center Pension administration 3 multiple choice options
process?
1/22
,3/28/25, 7:49 SHRM Practice PSC Final Test |
AM
Which situation best indicates that training Salespeople lack the product knowledge to answer customer questions.
is the preferred solution? 3 multiple choice options
Which should be the first step in solving an Performing a process analysis 3 multiple choice options
organization's problems with a sharp
increase in back orders of shipments?
In an assessment center, a candidate is Simulation 3 multiple choice options
asked to handle a hypothetical
situation
dealing with typical job-related challenges.
Which selection tool is being used?
Under which circumstances should When an organization is positioning against its compensation philosophy
a market-based job evaluation be 3 multiple choice options
used?
An organization with multiple locations Partner with the VP to ensure that stakeholders actively support the diversity and
across the United States and parts of inclusion strategy.
western Europe wants to increase the
diversity of its sales force to better reflect
its customer base, which is diverse in terms
of its racial, gender, and ethnic
demographics. Their goal of promoting
diversity has been moderately successful.
However, senior leaders and the board of
directors are becoming
increasingly concerned about whether they
are in the best position to compete for
top talent. The organization also wants
to
better understand employee satisfaction
from a diversity perspective and is
analyzing its employee engagement
survey results.
The VP of HR considers engaging an
3 multiple choice options
external diversity consultant to assist in
devising a new diversity strategy that will
be different from the organization's
traditional approach to diversity.
The primary goal is to integrate this
diversity and inclusion strategy with the
human resources component of the
organization's strategic plan in order to
become an employer of choice. The
secondary goal is to clearly articulate the
role of the employees and managers and
how they assist in implementing the
strategy.
- Which action should the diversity
consultant take to help the VP of HR with
the creation
and implementation of a successful
diversity and inclusion strategy?
2/22
, 3/28/25, 7:49 SHRM Practice PSC Final Test |
AM
An organization with multiple locations Create performance metrics based on internal company data and external
across the United States and parts of benchmarks.
western Europe wants to increase the
diversity of its sales force to better reflect
its customer base, which is diverse in terms
of its racial, gender, and ethnic
demographics. Their goal of promoting
diversity has been moderately successful.
However, senior leaders and the board of
directors are becoming
increasingly concerned about whether they
are in the best position to compete for
top talent. The organization also wants
to
better understand employee satisfaction
from a diversity perspective and is
analyzing its employee engagement
survey results.
The VP of HR considers engaging an 3 multiple choice options
external diversity consultant to assist in
devising a new diversity strategy that will
be different from the organization's
traditional approach to diversity.
The primary goal is to integrate this
diversity and inclusion strategy with the
human resources component of the
organization's strategic plan in order to
become an employer of choice. The
secondary goal is to clearly articulate the
role of the employees and managers and
how they assist in implementing the
strategy.
- Which action should the VP of HR take to
develop performance metrics to measure
the effectiveness of the diversity and
inclusion strategy?
3/22
AM
SHRM PRACTICE PSC FINAL TEST EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED GRADED A++
Terms in this set (90)
A business operates in an industry Needs analysis of sales force knowledge and skill gaps 3 multiple choice options
characterized by a high level of
competition. The sales function is
evaluated on its ability to build market
share. What
service could HR provide to the
sales function?
Salespeople are polled to determine their Case studies 3 multiple choice options
top training needs. The majority say they
want to be able to identify key decision
makers and their needs. What learning
activity would work best for this?
A manager leaves an organization to follow Job posting 3 multiple choice options
a transferred spouse. Which recruiting
practice would be readily accessible to
current employees and help the employer
pinpoint and identify qualified internal
candidates for the open job?
Why is it important that employees It drives employee behavior, as the connection to how they are able to contribute is
understand how day-to-day activities evident.
support the strategic goals of the
3 multiple choice options
organization?
What is the essential concept behind the An organization affects and is affected by complex interests. 3 multiple choice options
stakeholder theory?
Which is a common shared service center Pension administration 3 multiple choice options
process?
1/22
,3/28/25, 7:49 SHRM Practice PSC Final Test |
AM
Which situation best indicates that training Salespeople lack the product knowledge to answer customer questions.
is the preferred solution? 3 multiple choice options
Which should be the first step in solving an Performing a process analysis 3 multiple choice options
organization's problems with a sharp
increase in back orders of shipments?
In an assessment center, a candidate is Simulation 3 multiple choice options
asked to handle a hypothetical
situation
dealing with typical job-related challenges.
Which selection tool is being used?
Under which circumstances should When an organization is positioning against its compensation philosophy
a market-based job evaluation be 3 multiple choice options
used?
An organization with multiple locations Partner with the VP to ensure that stakeholders actively support the diversity and
across the United States and parts of inclusion strategy.
western Europe wants to increase the
diversity of its sales force to better reflect
its customer base, which is diverse in terms
of its racial, gender, and ethnic
demographics. Their goal of promoting
diversity has been moderately successful.
However, senior leaders and the board of
directors are becoming
increasingly concerned about whether they
are in the best position to compete for
top talent. The organization also wants
to
better understand employee satisfaction
from a diversity perspective and is
analyzing its employee engagement
survey results.
The VP of HR considers engaging an
3 multiple choice options
external diversity consultant to assist in
devising a new diversity strategy that will
be different from the organization's
traditional approach to diversity.
The primary goal is to integrate this
diversity and inclusion strategy with the
human resources component of the
organization's strategic plan in order to
become an employer of choice. The
secondary goal is to clearly articulate the
role of the employees and managers and
how they assist in implementing the
strategy.
- Which action should the diversity
consultant take to help the VP of HR with
the creation
and implementation of a successful
diversity and inclusion strategy?
2/22
, 3/28/25, 7:49 SHRM Practice PSC Final Test |
AM
An organization with multiple locations Create performance metrics based on internal company data and external
across the United States and parts of benchmarks.
western Europe wants to increase the
diversity of its sales force to better reflect
its customer base, which is diverse in terms
of its racial, gender, and ethnic
demographics. Their goal of promoting
diversity has been moderately successful.
However, senior leaders and the board of
directors are becoming
increasingly concerned about whether they
are in the best position to compete for
top talent. The organization also wants
to
better understand employee satisfaction
from a diversity perspective and is
analyzing its employee engagement
survey results.
The VP of HR considers engaging an 3 multiple choice options
external diversity consultant to assist in
devising a new diversity strategy that will
be different from the organization's
traditional approach to diversity.
The primary goal is to integrate this
diversity and inclusion strategy with the
human resources component of the
organization's strategic plan in order to
become an employer of choice. The
secondary goal is to clearly articulate the
role of the employees and managers and
how they assist in implementing the
strategy.
- Which action should the VP of HR take to
develop performance metrics to measure
the effectiveness of the diversity and
inclusion strategy?
3/22
