3/28/25, 7:50 SHRM PRACTICE TESTS |
AM
SHRM PRACTICE TESTS EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
Practice questions for this set
Learn 1/7 Study using Learn
gaining knowledge about the business/ operation
Select the correct term
1Culture 24 types of situational leadership
3Benefit of being a team leader 4Apprenticeship
Don't know?
Terms in this set (192)
Mood organizational climate
What affects organizations mood or environment, policies, behaviors and process
climate
Environment actual surroundings or conditions in which employees work
Values ideas that guide an organization's actions
overall working environment, employer standards, interactions and how work is
Culture
accomplished
Mission statement focuses on day to day work
Vision statement focuses on future goals and accomplishments
technique that works to improve business processes by implementing various tools
Six sigma
and concepts to reduce errors and eliminate waste
Tools used to determine why goals were gap analysis, root cause analysis, and cause and effect diagrams
not achieved
tool used to identify the value an initiative would have for a stakeholder as well as
Stakeholder mapping
the investment and influence the stakeholder would have in promoting the initiative
Benefit of being a team leader gaining knowledge about the business/ operation
When is a grievance filed prior to filing a complaint
when groups negotiate a contract while being aware and mindful of issues to each
Principled bargaining
side
1/
5
, 3/28/25, 7:50 SHRM PRACTICE TESTS |
AM
occurs when multiple unions within one organization meet to negotiate as one group
Coordinated bargaining
to benefit all employees
Positional bargaining/ distributive takes place to achieve a specific objective
bargaining
occurs when a union with employees at multiple companies meet with all of the
Multi-employer bargaining
companies in one negotiation
union successfully negotiates an agreement with a company and then uses these
Whipsaw/leapfrog/parallel bargaining
results to deal with another company
help to promote diversity and inclusion by connecting employees and facilitating a
Employee Business Resource Groups
positive working environment
How do you address mini cultures establishing consistent policies and procedures
Why should you audit diversity and to ensure they are sustainable
inclusion practices
PESTLE acronym Political, Economic, Social, Technological, Legal and Environmental
Analysis of Political, Economic, Social, Technological, Legal and Environmental
PESTLE Analysis definition trends that influence an organization. Should be used by HR professionals in guiding
their work. Should include internal and external resources.
software, online systems, applications or innovations that automate or simplify tasks
Business technology
within an organization.
What are examples of business technology information systems, workplace resources and reporting systems
First step in strategic planning setting objectives and goals
When should a SWOT analysis be used in during internal analysis
the strategic planning process
change mgmt. technique of explaining what is expected and what will occur if
Power-coercive strategy
changes do not happen
change mgmt. technique used when change is related to cultural norms and social
Normative-reeducative strategy
values
change mgmt. technique used to educate individuals with the alternative options
Empirical-rational strategy
what will incentivize them to move to the change
change mgmt. technique used when there is org. change such as layoffs and
Environmental-adaptive strategy
remaining employees need to adapt
auditing method used to ensure that a process delivers the same outcomes
Validation each time it is used by looking at each step within a process to ensure
consistency and predictability
Transparency vital component of communication that builds trust
Risk management identifies potential risks within a process
Psychological intelligence/ intelligence how smart an individual is based on testing results
quotient
Best way to communicate appropriate and model the behavior on a daily basis
acceptable behavior
Best data collection for employee paper survey
satisfaction
used for targeted discussions, conducted by a facilitator to discuss specific issues
Focus groups and gain insight about a process. Risk of low participation or engagement and could
have facilitator bias
2/
5
AM
SHRM PRACTICE TESTS EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
Practice questions for this set
Learn 1/7 Study using Learn
gaining knowledge about the business/ operation
Select the correct term
1Culture 24 types of situational leadership
3Benefit of being a team leader 4Apprenticeship
Don't know?
Terms in this set (192)
Mood organizational climate
What affects organizations mood or environment, policies, behaviors and process
climate
Environment actual surroundings or conditions in which employees work
Values ideas that guide an organization's actions
overall working environment, employer standards, interactions and how work is
Culture
accomplished
Mission statement focuses on day to day work
Vision statement focuses on future goals and accomplishments
technique that works to improve business processes by implementing various tools
Six sigma
and concepts to reduce errors and eliminate waste
Tools used to determine why goals were gap analysis, root cause analysis, and cause and effect diagrams
not achieved
tool used to identify the value an initiative would have for a stakeholder as well as
Stakeholder mapping
the investment and influence the stakeholder would have in promoting the initiative
Benefit of being a team leader gaining knowledge about the business/ operation
When is a grievance filed prior to filing a complaint
when groups negotiate a contract while being aware and mindful of issues to each
Principled bargaining
side
1/
5
, 3/28/25, 7:50 SHRM PRACTICE TESTS |
AM
occurs when multiple unions within one organization meet to negotiate as one group
Coordinated bargaining
to benefit all employees
Positional bargaining/ distributive takes place to achieve a specific objective
bargaining
occurs when a union with employees at multiple companies meet with all of the
Multi-employer bargaining
companies in one negotiation
union successfully negotiates an agreement with a company and then uses these
Whipsaw/leapfrog/parallel bargaining
results to deal with another company
help to promote diversity and inclusion by connecting employees and facilitating a
Employee Business Resource Groups
positive working environment
How do you address mini cultures establishing consistent policies and procedures
Why should you audit diversity and to ensure they are sustainable
inclusion practices
PESTLE acronym Political, Economic, Social, Technological, Legal and Environmental
Analysis of Political, Economic, Social, Technological, Legal and Environmental
PESTLE Analysis definition trends that influence an organization. Should be used by HR professionals in guiding
their work. Should include internal and external resources.
software, online systems, applications or innovations that automate or simplify tasks
Business technology
within an organization.
What are examples of business technology information systems, workplace resources and reporting systems
First step in strategic planning setting objectives and goals
When should a SWOT analysis be used in during internal analysis
the strategic planning process
change mgmt. technique of explaining what is expected and what will occur if
Power-coercive strategy
changes do not happen
change mgmt. technique used when change is related to cultural norms and social
Normative-reeducative strategy
values
change mgmt. technique used to educate individuals with the alternative options
Empirical-rational strategy
what will incentivize them to move to the change
change mgmt. technique used when there is org. change such as layoffs and
Environmental-adaptive strategy
remaining employees need to adapt
auditing method used to ensure that a process delivers the same outcomes
Validation each time it is used by looking at each step within a process to ensure
consistency and predictability
Transparency vital component of communication that builds trust
Risk management identifies potential risks within a process
Psychological intelligence/ intelligence how smart an individual is based on testing results
quotient
Best way to communicate appropriate and model the behavior on a daily basis
acceptable behavior
Best data collection for employee paper survey
satisfaction
used for targeted discussions, conducted by a facilitator to discuss specific issues
Focus groups and gain insight about a process. Risk of low participation or engagement and could
have facilitator bias
2/
5
