3/28/25, 7:51 Practice Exam: SHRM CP |
AM
PRACTICE EXAM: SHRM CP EXAM QUESTIONS AND ANSWERS WITH COMPLETE
SOLUTIONS VERIFIED GRADED A++
Terms in this set (133)
When establishing a call center work Create functional break rooms
environment, which of the following
actions is most likely to require an HR
manager's involvement?
Which responsibility, as classified by Philanthropic
Carroll's CSR theory, is a company fulfilling
when it offers employees the opportunity
to do nonprofit volunteer work for up to
a year while the company provides a
portion of the employee's salary?
Which of the following guidelines should Be aware of nonverbal communication
be applied when communicating with
diverse audiences?
Which of the following steps is first Conduct a needs assessment
when developing an effective learning
initiative?
Which of the following examples best giving a poor rating to an employee who appears uncommitted in hopes of
describes how supervisors use politics in motivating improved performance
performance appraisal?
If an organization is frustrated with its Shared Acceptance of responsibility for resolving problem
progressive disciplinary procedures, which
of the following is the most compelling
reason for a switch to a positive
disciplinary process?
Why are learning management systems delivering consistent online training
particularly important for companies
operating in regulated industries
that require compliance training?
What is one of the most common criticisms The feedback comes from a number of individuals so it is difficult to validate.
of the 360-degree feedback system?
In what way is a SWOT analysis significant understand the external threats to the organization
to an organization's strategic planning
process?
What information is likely to have the most Projections of the return on investment from a high potential employee development
significant effect on the demand analysis program
step of workforce planning?
According to the HR analytics maturity in- depth statistical analysis for developing "peoples model"
model, which of the following best
characterizes activities of organizations
engaging in strategic use of big data for
HR purposes?
1/25
,3/28/25, 7:51 Practice Exam: SHRM CP |
AM
What tool might a company decide to Balanced scorecard
use to track a variety of performance
measures across the organization?
A mediator's role in a dispute includes Establishing an environment in which open and respectful communication can exist
reviewing the process, ground rules, and
expectations with the employees involved,
and reminding everyone of their
responsibility to listen to the issues raised
by others. Which is another role of a
mediator?
What act clarified the time limit within Lilly Ledbetter Fair Pay Act
which a pay discrimination claim must be
filed?
Which HR metric is most likely to be Time to fill
dramatically affected by a shift from paper-
based to web-based resume's for
recruiting?
A company is deciding whether to Income loss to the company's local community health-care providers
keep health care as an employee
benefit. What factor is least relevant in
the company's cost-benefit analysis?
What is the first step in the development of Undertaking a job analysis to capture the activities, results, and environment that
a selection program? characterize the job
Which organizational structure tends to Functional
have centralization as a natural part of the
structure?
Based on Kirkpatrick's model, simulations Learning
and 360-degree feedback are likely to be
used at which level of training evaluation?
How do succession planning and Succession planning focuses on middle- and upper-level management.
workforce planning compare in terms of
the targeted employee groups?
The administrative analyst complains that Tell the scientist that it is very important to keep process integrity intact and that HR
the scientists do not respect administrative will investigate the situation but eliminating the job is not appropriate at this time.
analysts, do not utilize them fully, and
do
not share critical information with them. The
administrative analyst wants to file a
complaint. The following week a scientist in
the human factors division calls the HR
generalist and says the administrative
analyst should be fired for incompetence.
Later, the scientist contacts the HR
generalist again to say that the
administrative analyst's job should be
eliminated. The scientist explains that if
and when the leadership team needs
support for the tasks that the
administrative analyst performs, it will
contract for that support.
Which is the HR generalist's best
2/25
, 3/28/25, 7:51 Practice Exam: SHRM CP |
AM
response to the scientist's request to
eliminate the administrative analyst's
job?
An administrative analyst from the human Ask the administrative analyst specific questions about the incidents and the impact
factors division asks to meet with the HR on the work environment.
generalist to discuss bias in the division. The
administrative analyst complains that the
scientists do not respect administrative
analysts, do not utilize them fully, and do
not share critical information with them. The
administrative analyst wants to file a
complaint. The following week a scientist in
the human factors division calls the HR
generalist and says the administrative
analyst should be fired for incompetence.
Later, the scientist contacts the HR
generalist again to say that the
administrative analyst's job should be
eliminated. The scientist explains that if
and when the leadership team needs
support for the tasks that the
administrative analyst performs, it will
contract for that support. What is the HR
generalist's best immediate response to
the administrative analyst's
complaint?
3/25
AM
PRACTICE EXAM: SHRM CP EXAM QUESTIONS AND ANSWERS WITH COMPLETE
SOLUTIONS VERIFIED GRADED A++
Terms in this set (133)
When establishing a call center work Create functional break rooms
environment, which of the following
actions is most likely to require an HR
manager's involvement?
Which responsibility, as classified by Philanthropic
Carroll's CSR theory, is a company fulfilling
when it offers employees the opportunity
to do nonprofit volunteer work for up to
a year while the company provides a
portion of the employee's salary?
Which of the following guidelines should Be aware of nonverbal communication
be applied when communicating with
diverse audiences?
Which of the following steps is first Conduct a needs assessment
when developing an effective learning
initiative?
Which of the following examples best giving a poor rating to an employee who appears uncommitted in hopes of
describes how supervisors use politics in motivating improved performance
performance appraisal?
If an organization is frustrated with its Shared Acceptance of responsibility for resolving problem
progressive disciplinary procedures, which
of the following is the most compelling
reason for a switch to a positive
disciplinary process?
Why are learning management systems delivering consistent online training
particularly important for companies
operating in regulated industries
that require compliance training?
What is one of the most common criticisms The feedback comes from a number of individuals so it is difficult to validate.
of the 360-degree feedback system?
In what way is a SWOT analysis significant understand the external threats to the organization
to an organization's strategic planning
process?
What information is likely to have the most Projections of the return on investment from a high potential employee development
significant effect on the demand analysis program
step of workforce planning?
According to the HR analytics maturity in- depth statistical analysis for developing "peoples model"
model, which of the following best
characterizes activities of organizations
engaging in strategic use of big data for
HR purposes?
1/25
,3/28/25, 7:51 Practice Exam: SHRM CP |
AM
What tool might a company decide to Balanced scorecard
use to track a variety of performance
measures across the organization?
A mediator's role in a dispute includes Establishing an environment in which open and respectful communication can exist
reviewing the process, ground rules, and
expectations with the employees involved,
and reminding everyone of their
responsibility to listen to the issues raised
by others. Which is another role of a
mediator?
What act clarified the time limit within Lilly Ledbetter Fair Pay Act
which a pay discrimination claim must be
filed?
Which HR metric is most likely to be Time to fill
dramatically affected by a shift from paper-
based to web-based resume's for
recruiting?
A company is deciding whether to Income loss to the company's local community health-care providers
keep health care as an employee
benefit. What factor is least relevant in
the company's cost-benefit analysis?
What is the first step in the development of Undertaking a job analysis to capture the activities, results, and environment that
a selection program? characterize the job
Which organizational structure tends to Functional
have centralization as a natural part of the
structure?
Based on Kirkpatrick's model, simulations Learning
and 360-degree feedback are likely to be
used at which level of training evaluation?
How do succession planning and Succession planning focuses on middle- and upper-level management.
workforce planning compare in terms of
the targeted employee groups?
The administrative analyst complains that Tell the scientist that it is very important to keep process integrity intact and that HR
the scientists do not respect administrative will investigate the situation but eliminating the job is not appropriate at this time.
analysts, do not utilize them fully, and
do
not share critical information with them. The
administrative analyst wants to file a
complaint. The following week a scientist in
the human factors division calls the HR
generalist and says the administrative
analyst should be fired for incompetence.
Later, the scientist contacts the HR
generalist again to say that the
administrative analyst's job should be
eliminated. The scientist explains that if
and when the leadership team needs
support for the tasks that the
administrative analyst performs, it will
contract for that support.
Which is the HR generalist's best
2/25
, 3/28/25, 7:51 Practice Exam: SHRM CP |
AM
response to the scientist's request to
eliminate the administrative analyst's
job?
An administrative analyst from the human Ask the administrative analyst specific questions about the incidents and the impact
factors division asks to meet with the HR on the work environment.
generalist to discuss bias in the division. The
administrative analyst complains that the
scientists do not respect administrative
analysts, do not utilize them fully, and do
not share critical information with them. The
administrative analyst wants to file a
complaint. The following week a scientist in
the human factors division calls the HR
generalist and says the administrative
analyst should be fired for incompetence.
Later, the scientist contacts the HR
generalist again to say that the
administrative analyst's job should be
eliminated. The scientist explains that if
and when the leadership team needs
support for the tasks that the
administrative analyst performs, it will
contract for that support. What is the HR
generalist's best immediate response to
the administrative analyst's
complaint?
3/25
