3/28/25, 7:51 PRACTICE TEST + EXAM (SHRM-CP) |
AM
PRACTICE TEST + EXAM (SHRM-CP) QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
Terms in this set (135)
Which of the following terms refers to the "mood" refers to CLIMATE
"mood" of org? ==> directly affect environment, policies...
Environment
Value
Climate
Culture
Which of the following tools would NOT be Six Sigma (improve business process by implementing tools & concepts to reduce
used to determine why goals were not errors & eliminate waste)
achieved or why there was a discrepancy
btw expected & actual outcomes
Six Sigma
Gap analysis
Root cause analysis
Cause & effect diagram
Which of following tools is used to identify Stakeholder Mapping
the value an initiative would have for
stakeholder and investment & influence
stakeholder would have for initiative?
Stakeholder Diagramming
Stakeholder Mapping
Stakeholder Analysis
Stakeholder Review
What benefit can be gained by serving as a 4Gaining knowledge abt business & operations
team leader? ==> 1,2 is team leader' job duties
3: professional dev should never reach endpoint, but to strive to learning & growing
1Communicating w/ other team leaders &
directors
2Being able to supervise & direct the work
of others
3Reaching the endpoint of prof learning &
growth
4Gaining knowledge abt business &
operations
What type of bargaining occurs when Principled bargaining (gr negotiate a contract while being mindful of issues to each
groups negotiate terms for a contract while side)
being mindful of key issues to each side in ==> Distributed bargaining (ZERO-sum game, if 1 party wins, the other one loses) (to
process? distribute money, resources..)
Positional bargaining (when you choose a fixed idea or position, & argue for it and it
Distributive alone, regardless of underlying interests)
bargaining Principled
bargaining Positional
bargaining
Coordinated bargaining
1/17
,3/28/25, 7:51 PRACTICE TEST + EXAM (SHRM-CP) |
AM
Employee business resource groups help Diversity & Inclusion
to further promote which of the following ==> Business Resource Group help to connect employee & facilities positive working
efforts? environment
Diversity & Inclusion
Prof growth & Learning
Rela & Communications
Dev & Training
What is Veronica addressing by Mini-cultures
establishing consistent policies &
procedures, for separate operational
structure ?
Behavioral concerns
Workplace
climate Resource
allocation Mini-
cultures
Which of the following is NOT accurate PESTLE analysis is formal, structure tool to learn abt trend that influence org
statement regarding PESTLE analysis?
Is informal tool used to learn abt trends
that could influence org
Should be used by HR prof to assist in
guiding their work
Should include both internal & external
resources
Indicates process improvement needs to
mitigate risks
What term refers to the software, online Business Technology
systems, applications, or innovations that ==> Other answers are part of business tech
automate or simplify tasks within org?
IT
Working resources
Reporting System
Business Technology
SWOT analysis should be used at which SWOT is used in Internal analysis
step in the strategic planning process? ==> Objective & goal setting is 1st step in strategic planning
Plan formation is after Internal Analysis
Plan formation
Objectives & goal setting
Review & evaluation
Internal analysis
2/17
, 3/28/25, 7:51 PRACTICE TEST + EXAM (SHRM-CP) |
AM
Processes should be audited regularly to Validation: ensure process delivers same results each time it is used --> Look at each
ensure they are providing same results step to ensure consistency & predictability
& outcomes consistenly. What ==> Transparency: vital component of communication that build trust
method
monitors a process from start to finish to
ensure same results occur every
time?
Validation
Transparency
How can HR leadership best communicate Consistently display ethical, reliable, acceptable behaviors
appropriate & acceptable behaviors within
workplace?
Jose works for a small org that employs Paper survey
100 individuals. He wants to learn more
abt how employees feel abt salary,
benefit & work. Org doesn't have the
budget to assist project. His employees
don't have much experience w/
computer. Which method
data collection should Jose use to gather
info?
Online survey
Paper
survey
Focus group
When including data publications & datas, from past 3 years
what time frame considered "recent"?
HR professional who understands how Data advocacy: Who understand how important data is & use data to make
important data is & uses data to make recommendations & decisions
recommendations or decisions is displaying ==> Statistical analysis: review & understand data & trends
which of the following attributes? Business sense: understand situation that will arise in org
Data advocacy
Statistical analysis
Customer service
Business sense
What factors should Klaus confirm abt the They are recent (within 3 yrs) & relevant to positions being reviewed
data sources before using the info?
Kate given assignment to prepare trend Kate should determine if there is any data or published documents available
analysis looking at multiple pieces of data
of costs. The analysis should take into
account org's current position as well as
industry standards & their competitor's
current position. What is the 1st thing Kate
should do before compiling data?
3/17
AM
PRACTICE TEST + EXAM (SHRM-CP) QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
Terms in this set (135)
Which of the following terms refers to the "mood" refers to CLIMATE
"mood" of org? ==> directly affect environment, policies...
Environment
Value
Climate
Culture
Which of the following tools would NOT be Six Sigma (improve business process by implementing tools & concepts to reduce
used to determine why goals were not errors & eliminate waste)
achieved or why there was a discrepancy
btw expected & actual outcomes
Six Sigma
Gap analysis
Root cause analysis
Cause & effect diagram
Which of following tools is used to identify Stakeholder Mapping
the value an initiative would have for
stakeholder and investment & influence
stakeholder would have for initiative?
Stakeholder Diagramming
Stakeholder Mapping
Stakeholder Analysis
Stakeholder Review
What benefit can be gained by serving as a 4Gaining knowledge abt business & operations
team leader? ==> 1,2 is team leader' job duties
3: professional dev should never reach endpoint, but to strive to learning & growing
1Communicating w/ other team leaders &
directors
2Being able to supervise & direct the work
of others
3Reaching the endpoint of prof learning &
growth
4Gaining knowledge abt business &
operations
What type of bargaining occurs when Principled bargaining (gr negotiate a contract while being mindful of issues to each
groups negotiate terms for a contract while side)
being mindful of key issues to each side in ==> Distributed bargaining (ZERO-sum game, if 1 party wins, the other one loses) (to
process? distribute money, resources..)
Positional bargaining (when you choose a fixed idea or position, & argue for it and it
Distributive alone, regardless of underlying interests)
bargaining Principled
bargaining Positional
bargaining
Coordinated bargaining
1/17
,3/28/25, 7:51 PRACTICE TEST + EXAM (SHRM-CP) |
AM
Employee business resource groups help Diversity & Inclusion
to further promote which of the following ==> Business Resource Group help to connect employee & facilities positive working
efforts? environment
Diversity & Inclusion
Prof growth & Learning
Rela & Communications
Dev & Training
What is Veronica addressing by Mini-cultures
establishing consistent policies &
procedures, for separate operational
structure ?
Behavioral concerns
Workplace
climate Resource
allocation Mini-
cultures
Which of the following is NOT accurate PESTLE analysis is formal, structure tool to learn abt trend that influence org
statement regarding PESTLE analysis?
Is informal tool used to learn abt trends
that could influence org
Should be used by HR prof to assist in
guiding their work
Should include both internal & external
resources
Indicates process improvement needs to
mitigate risks
What term refers to the software, online Business Technology
systems, applications, or innovations that ==> Other answers are part of business tech
automate or simplify tasks within org?
IT
Working resources
Reporting System
Business Technology
SWOT analysis should be used at which SWOT is used in Internal analysis
step in the strategic planning process? ==> Objective & goal setting is 1st step in strategic planning
Plan formation is after Internal Analysis
Plan formation
Objectives & goal setting
Review & evaluation
Internal analysis
2/17
, 3/28/25, 7:51 PRACTICE TEST + EXAM (SHRM-CP) |
AM
Processes should be audited regularly to Validation: ensure process delivers same results each time it is used --> Look at each
ensure they are providing same results step to ensure consistency & predictability
& outcomes consistenly. What ==> Transparency: vital component of communication that build trust
method
monitors a process from start to finish to
ensure same results occur every
time?
Validation
Transparency
How can HR leadership best communicate Consistently display ethical, reliable, acceptable behaviors
appropriate & acceptable behaviors within
workplace?
Jose works for a small org that employs Paper survey
100 individuals. He wants to learn more
abt how employees feel abt salary,
benefit & work. Org doesn't have the
budget to assist project. His employees
don't have much experience w/
computer. Which method
data collection should Jose use to gather
info?
Online survey
Paper
survey
Focus group
When including data publications & datas, from past 3 years
what time frame considered "recent"?
HR professional who understands how Data advocacy: Who understand how important data is & use data to make
important data is & uses data to make recommendations & decisions
recommendations or decisions is displaying ==> Statistical analysis: review & understand data & trends
which of the following attributes? Business sense: understand situation that will arise in org
Data advocacy
Statistical analysis
Customer service
Business sense
What factors should Klaus confirm abt the They are recent (within 3 yrs) & relevant to positions being reviewed
data sources before using the info?
Kate given assignment to prepare trend Kate should determine if there is any data or published documents available
analysis looking at multiple pieces of data
of costs. The analysis should take into
account org's current position as well as
industry standards & their competitor's
current position. What is the 1st thing Kate
should do before compiling data?
3/17
