HBI Test #2 Questions With Correct
Answers
Which bof bthe bfollowing bis ba bbenefit bof busing btechnological btools bfor bappointment
bconfirmation? b- bcorrect banswers✔✔All bof bthe babove:
- bThey bgive bstaff bmembers bmore btime bfor bother btasks
- bThey bmake btracking band breporting beasier
- bPatients boften bprefer bthe bsimplicity band baccessibility
If ball bother bCOB brules bfail, bstaff bmembers bcan bapply bthe b_____. bThis bsays bthat
bthe bcontract bthat bhas bbeen bin beffect bthe blongest bwill bbe bprimary. b- bcorrect
banswers✔✔Effective bdate brule
Which bof bthe bfollowing bbest bdescribes baccounts breceivable? b- bcorrect
banswers✔✔Any bcharges bthat ba bhealthcare borganization bis bowed, bbut bhas bnot byet
breceived
What bare bthe bthree btypical bappointment bconfirmation bapproaches? b- bcorrect
banswers✔✔Manual, bautomated, band bblended
What bare bsome bbenefits bof bmailing bpatients bfollow bup bletters? b- bcorrect
banswers✔✔Both bthe bfirst band bsecond boptions:
1. bThey bmay breduce bthe brisk bof bpatients bnot bshowing bup
2. bThey bmay bdecrease bcheck-in bdelays
As baccounts breceivable b(A/R) baccounts bage, bthey b_____. b(Select ball bthat bapply...)
b- bcorrect banswers✔✔- bBecome bharder bto bresolve
- bProduce bmore bcollection bexpense
What bof bthe bfollowing bare baspects bof bnet bdays brevenue boutstanding b(NDRO) bfor
baccounts breceivable? b(Select ball bthat bapply...) b- bcorrect banswers✔✔- bRepresents
bthe breal bcollectible bamount bof bA/R
- bRequires bmore bdata bmanipulation bthan bgross bdays brevenue boutstanding b(GDRO)
, What bof bthe bfollowing bnotifications bcan bbe bused bto bremind bpatients babout
bappointments? b(Select ball bthat bapply...) b- bcorrect banswers✔✔- bPhone
- bEmail
- bText
Patients bare bmost blikely bto bconfirm btheir bappointment bwhen b_____. b- bcorrect
banswers✔✔They bhear ba bhuman bvoice bon bthe bphone
What bof bthe bfollowing bare banalytical btechniques binvolved bin bA/R banalysis? b(Select
ball bthat bapply...) b- bcorrect banswers✔✔- bA/R bturnover brates
- bAging bby bservice btype
When bshould bstaff bmembers btypically bcall bpatients bto bremind bthem bof btheir
bappointments? b- bcorrect banswers✔✔1-2 bdays bbefore bthe bappointment
When bthere bis ba blarge bamount bof bmoney bin bA/R bat ban borganization, bthis boften
bindicates bwhich bof bthe bfollowing babout ban borganization's bfinancial bhealth? b-
bcorrect banswers✔✔There bis bpoor bcash bflow bat bthe borganization
When bis bthe bbest btime bto bdetermine ba bpatient's bcommunication bpreferences? b-
bcorrect banswers✔✔As bfar bbefore bservice bas bpossible
There bare b_____ bcategories bof bbilled bA/R. b- bcorrect banswers✔✔2
What bof bthe bfollowing bmay bbe bincluded bin ban bemail bfollow bup bletter? b(Select ball
bthat bapply...) b- bcorrect banswers✔✔- bAn bitinerary bof bthe bpatient's bscheduled
bservices
- bA bmap band bdriving bdirections
- bWhat bto bbring band bany bnecessary binstructions
An borganization's bsuccessful bA/R bperformance band bcash bflow bdepend bon
bsuccessful bcollection befforts, bso borganizations bwill bsometimes bgive baccounts bto
bthird-party bcollection bagencies bif bthe baccount bis b_____. b- bcorrect
banswers✔✔Between b60 band b120 bdays boutstanding
After ba bclaim bis bsubmitted bto ba bpatient's binsurance bprovider, bwhich bof bthe
bfollowing bis bthe bnext bhigh-level bstep bthat ba btypical bpatient baccount bgoes bthrough?
b- bcorrect banswers✔✔The baccount bbecomes bpart bof bthe bbilled bA/R
When bpatients bdo bnot bshow bup bfor btheir bappointments, b_____. b- bcorrect
banswers✔✔All bof bthe babove:
- bStaff bmembers' btime bis bwasted
- bThe borganization bloses brevenue
- bAdditional badministration bexpenses bare bincurred
Answers
Which bof bthe bfollowing bis ba bbenefit bof busing btechnological btools bfor bappointment
bconfirmation? b- bcorrect banswers✔✔All bof bthe babove:
- bThey bgive bstaff bmembers bmore btime bfor bother btasks
- bThey bmake btracking band breporting beasier
- bPatients boften bprefer bthe bsimplicity band baccessibility
If ball bother bCOB brules bfail, bstaff bmembers bcan bapply bthe b_____. bThis bsays bthat
bthe bcontract bthat bhas bbeen bin beffect bthe blongest bwill bbe bprimary. b- bcorrect
banswers✔✔Effective bdate brule
Which bof bthe bfollowing bbest bdescribes baccounts breceivable? b- bcorrect
banswers✔✔Any bcharges bthat ba bhealthcare borganization bis bowed, bbut bhas bnot byet
breceived
What bare bthe bthree btypical bappointment bconfirmation bapproaches? b- bcorrect
banswers✔✔Manual, bautomated, band bblended
What bare bsome bbenefits bof bmailing bpatients bfollow bup bletters? b- bcorrect
banswers✔✔Both bthe bfirst band bsecond boptions:
1. bThey bmay breduce bthe brisk bof bpatients bnot bshowing bup
2. bThey bmay bdecrease bcheck-in bdelays
As baccounts breceivable b(A/R) baccounts bage, bthey b_____. b(Select ball bthat bapply...)
b- bcorrect banswers✔✔- bBecome bharder bto bresolve
- bProduce bmore bcollection bexpense
What bof bthe bfollowing bare baspects bof bnet bdays brevenue boutstanding b(NDRO) bfor
baccounts breceivable? b(Select ball bthat bapply...) b- bcorrect banswers✔✔- bRepresents
bthe breal bcollectible bamount bof bA/R
- bRequires bmore bdata bmanipulation bthan bgross bdays brevenue boutstanding b(GDRO)
, What bof bthe bfollowing bnotifications bcan bbe bused bto bremind bpatients babout
bappointments? b(Select ball bthat bapply...) b- bcorrect banswers✔✔- bPhone
- bEmail
- bText
Patients bare bmost blikely bto bconfirm btheir bappointment bwhen b_____. b- bcorrect
banswers✔✔They bhear ba bhuman bvoice bon bthe bphone
What bof bthe bfollowing bare banalytical btechniques binvolved bin bA/R banalysis? b(Select
ball bthat bapply...) b- bcorrect banswers✔✔- bA/R bturnover brates
- bAging bby bservice btype
When bshould bstaff bmembers btypically bcall bpatients bto bremind bthem bof btheir
bappointments? b- bcorrect banswers✔✔1-2 bdays bbefore bthe bappointment
When bthere bis ba blarge bamount bof bmoney bin bA/R bat ban borganization, bthis boften
bindicates bwhich bof bthe bfollowing babout ban borganization's bfinancial bhealth? b-
bcorrect banswers✔✔There bis bpoor bcash bflow bat bthe borganization
When bis bthe bbest btime bto bdetermine ba bpatient's bcommunication bpreferences? b-
bcorrect banswers✔✔As bfar bbefore bservice bas bpossible
There bare b_____ bcategories bof bbilled bA/R. b- bcorrect banswers✔✔2
What bof bthe bfollowing bmay bbe bincluded bin ban bemail bfollow bup bletter? b(Select ball
bthat bapply...) b- bcorrect banswers✔✔- bAn bitinerary bof bthe bpatient's bscheduled
bservices
- bA bmap band bdriving bdirections
- bWhat bto bbring band bany bnecessary binstructions
An borganization's bsuccessful bA/R bperformance band bcash bflow bdepend bon
bsuccessful bcollection befforts, bso borganizations bwill bsometimes bgive baccounts bto
bthird-party bcollection bagencies bif bthe baccount bis b_____. b- bcorrect
banswers✔✔Between b60 band b120 bdays boutstanding
After ba bclaim bis bsubmitted bto ba bpatient's binsurance bprovider, bwhich bof bthe
bfollowing bis bthe bnext bhigh-level bstep bthat ba btypical bpatient baccount bgoes bthrough?
b- bcorrect banswers✔✔The baccount bbecomes bpart bof bthe bbilled bA/R
When bpatients bdo bnot bshow bup bfor btheir bappointments, b_____. b- bcorrect
banswers✔✔All bof bthe babove:
- bStaff bmembers' btime bis bwasted
- bThe borganization bloses brevenue
- bAdditional badministration bexpenses bare bincurred
