CNL Exam
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1. What are the five organi- classical, neoclassical, systems, contingency, and chaos theories
zation theories?
2. Describe the follow- focused on structure of the formal organization; premise is efficency
ing organization theory: through design; specialization of labor (Ford), Chain of Command
Classical (hierachy/authority)
3. Describe the follow- aka Humanistic Theory
ing organization theory: Acknoledges need for rational organizations like the Classical, but it
Neoclassical believes in cooperation and participation/ tapping into motivation of
the individual (Hawthorne effect) - MUST have willing participants
4. What is the Hawthorne ef- people act as expected when they are being watched, the act of
fect? research will effect the outcome
5. Describe the following view productivity as a function of the inerplay among structures,
organization theory: Sys- people, technology, and environment; everything is interrelated
tems
6. What is a closed system? self-contained, like the physical sciences; this is rare
(organization theory)
7. What is an open system? interacts both internally and with its environment
(organization theory)
8. What are examples of in- resources such as employees, patients, materials, money, and equip-
put in the systems theo- ment
ry?
9. What is throughput in the the work process to produce a product
systems theory?
10. What is output in the sys- the product of a work process
tems theory?
, CNL Exam
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11. Describe the following belief that organizational performance can be enhanced by matching
organization theory: Con- an organization structure to it's environment.
tingency - One work site skill mix might not plug in at another location
- Each MICROsystem will have their out set of challenges
- i.e. EBR from Japan might not work in Kaiser in SF.
- Optimal form o f the organization is CONTINGENT upon the chal-
leges and circumstances of the environment.
12. Describe the follow- The universe is not an orderly place with linear casue/effect relation-
ing organization theory: ships. The life cycle of an organization is dependent on its adaptability
Chaos and response to changes in its environment. Grow, stabilize, develop
formal standards, but to continue to be viable, an organization must
not loose their ability to adapt and change. Must avoid centralization,
be flexible, and redisgn structure when neeedd. Chaos theory expects
cycles. Just because you are stable today, does not mean you will be
a sellable prduct tomorrow (i.e. high tech companies)
13. Descrbe the following the idea that people are born with inherited character traits that are
leadership theory: Trait particularly suited to leadership; people are born as leaders or not as
leaders.
14. What are some traits adaptable to situations
leaders have according alert to social environment
to the Trait Theory of ambitious and achievement-oriented
Leadership? assertive
cooperative
decisive
dependable
dominat (desire to influence others)
energetic (high activity level)
persistent
self-confident
, CNL Exam
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tolerant of stress
willing to assume responsibility
15. What are some skills clever
leaders have according conceptually skilled
to the Trait Theory of creative
Leadership? diplomatic and tactful
fluent in speaking
knowledgeable about group task
organized (administrative ability)
persuasive
socially skilled
16. Descrbe the following - based upon the belief that (1) leaders can be made, rather than
leadership theory: Be- born, and (2) people can learn to become successful leaders through
havioral teaching and observation
- focuses on action of leaders, no qualities
- if success can be defined in terms of desirable actions, then it should
be easy for other people to act in the same way
17. Descrbe the following - claims there is no best way to organize a corporation, to lead a
leadership theory: Con- company or to make decisions.
tingency - the leader's ability to lead is contingent upon various internal and
external situational factors, including the leader's preferred sytle, and
the capabilities and behaviors of followers
- if contends that there is is no best way of leading, and that a
leadership style that is effective and some situations may not be
successful in others
18. Descrbe the following based on the concepts of chaos theory; involves getting employees
leadership theory: Quan- involved in decision making, is outcome based, and appreciates that
tum the world is fluid and constantly changing
Study online at https://quizlet.com/_8j4hn0
1. What are the five organi- classical, neoclassical, systems, contingency, and chaos theories
zation theories?
2. Describe the follow- focused on structure of the formal organization; premise is efficency
ing organization theory: through design; specialization of labor (Ford), Chain of Command
Classical (hierachy/authority)
3. Describe the follow- aka Humanistic Theory
ing organization theory: Acknoledges need for rational organizations like the Classical, but it
Neoclassical believes in cooperation and participation/ tapping into motivation of
the individual (Hawthorne effect) - MUST have willing participants
4. What is the Hawthorne ef- people act as expected when they are being watched, the act of
fect? research will effect the outcome
5. Describe the following view productivity as a function of the inerplay among structures,
organization theory: Sys- people, technology, and environment; everything is interrelated
tems
6. What is a closed system? self-contained, like the physical sciences; this is rare
(organization theory)
7. What is an open system? interacts both internally and with its environment
(organization theory)
8. What are examples of in- resources such as employees, patients, materials, money, and equip-
put in the systems theo- ment
ry?
9. What is throughput in the the work process to produce a product
systems theory?
10. What is output in the sys- the product of a work process
tems theory?
, CNL Exam
Study online at https://quizlet.com/_8j4hn0
11. Describe the following belief that organizational performance can be enhanced by matching
organization theory: Con- an organization structure to it's environment.
tingency - One work site skill mix might not plug in at another location
- Each MICROsystem will have their out set of challenges
- i.e. EBR from Japan might not work in Kaiser in SF.
- Optimal form o f the organization is CONTINGENT upon the chal-
leges and circumstances of the environment.
12. Describe the follow- The universe is not an orderly place with linear casue/effect relation-
ing organization theory: ships. The life cycle of an organization is dependent on its adaptability
Chaos and response to changes in its environment. Grow, stabilize, develop
formal standards, but to continue to be viable, an organization must
not loose their ability to adapt and change. Must avoid centralization,
be flexible, and redisgn structure when neeedd. Chaos theory expects
cycles. Just because you are stable today, does not mean you will be
a sellable prduct tomorrow (i.e. high tech companies)
13. Descrbe the following the idea that people are born with inherited character traits that are
leadership theory: Trait particularly suited to leadership; people are born as leaders or not as
leaders.
14. What are some traits adaptable to situations
leaders have according alert to social environment
to the Trait Theory of ambitious and achievement-oriented
Leadership? assertive
cooperative
decisive
dependable
dominat (desire to influence others)
energetic (high activity level)
persistent
self-confident
, CNL Exam
Study online at https://quizlet.com/_8j4hn0
tolerant of stress
willing to assume responsibility
15. What are some skills clever
leaders have according conceptually skilled
to the Trait Theory of creative
Leadership? diplomatic and tactful
fluent in speaking
knowledgeable about group task
organized (administrative ability)
persuasive
socially skilled
16. Descrbe the following - based upon the belief that (1) leaders can be made, rather than
leadership theory: Be- born, and (2) people can learn to become successful leaders through
havioral teaching and observation
- focuses on action of leaders, no qualities
- if success can be defined in terms of desirable actions, then it should
be easy for other people to act in the same way
17. Descrbe the following - claims there is no best way to organize a corporation, to lead a
leadership theory: Con- company or to make decisions.
tingency - the leader's ability to lead is contingent upon various internal and
external situational factors, including the leader's preferred sytle, and
the capabilities and behaviors of followers
- if contends that there is is no best way of leading, and that a
leadership style that is effective and some situations may not be
successful in others
18. Descrbe the following based on the concepts of chaos theory; involves getting employees
leadership theory: Quan- involved in decision making, is outcome based, and appreciates that
tum the world is fluid and constantly changing
