WGU C483 - Principles of Management
Study online at https://quizlet.com/_4k5d6a
1. Accommodation: A style of dealing with conflict involving cooperation on behalf
of the other party but not being assertive about one's own interests
2. Accountability: The expectation that employees will perform a job, take correc-
tive action when necessary, and report upward on the status and quality of their
performance
3. Accounting audits: Procedures used to verify accounting reports and state-
ments
4. Acquisition: One firm buying another
5. Activity-based costing (ABC): A method of cost accounting designed to identify
streams of activity and then to allocate costs across particular business processes
according to the amount of time employees devote to particular activities
6. Adapters: Companies that take the current industry structure and its evolution as
givens, and choose where to compete
7. Adverse impact: When a seemingly neutral employment practice has a dispro-
portionately negative effect on a protected group
8. Advertising support model: Charging fees to advertise on a site
9. Affective conflict: Emotional disagreement directed toward other people
10. Affiliate model: Charging fees to direct site visitors to other companies' sites
11. Affirmative action: Special efforts to recruit and hire qualified members of
groups that have been discriminated against in the past
12. After-action review: A frank and open-minded discussion of four basic ques-
tions aimed at continuous improvement
13. Alderfer's ERG theory: A human needs theory postulating that people have
three basic sets of needs that can operate simultaneously (Existence, Relatedness
and Growth)
14. Arbitration: The use of a neutral third party to resolve a labor dispute
15. Assessment center: A managerial performance test in which candidates par-
ticipate in a variety of exercises and situations
16. Assets: The values of the various items the corporation owns
17. Authentic leadership: A style in which the leader is true to himself or herself
while leading
18. Authority: The legitimate right to make decisions and to tell other people what
to do
19. Autocratic leadership: A form of leadership in which the leader makes deci-
sions on his or her own and then announces those decisions to the group
20. Autonomous work groups: Groups that control decisions about and execution
of a complete range of tasks
21. Avoidance: A reaction to conflict that involves ignoring the problem by doing
nothing at all or deemphasizing the disagreement
, WGU C483 - Principles of Management
Study online at https://quizlet.com/_4k5d6a
22. Balanced scorecard: Control system combining four sets of performance mea-
sures: financial, customer, business process, and learning and growth
23. Balance sheet: A report that shows the financial picture of a company at a given
time and itemizes assets, liabilities, and stockholders' equity
24. Barriers to entry: Conditions that prevent new companies from entering an
industry
25. Behavioral approach: A leadership perspective that attempts to identify what
good leaders do—that is, what behaviors they exhibit
26. Benchmarking: The process of comparing an organization's practices and
technologies with those of other companies
27. Bootlegging: Informal work on projects, other than those officially assigned, of
employees' own choosing and initiative
28. Boundaryless organization: Organization in which there are no barriers to
information flow
29. Boundary-spanning: Interacting with people in other groups, thus creating
linkages between groups
30. Bounded rationality: A less-than-perfect form of rationality in which decision
makers cannot be perfectly rational because decisions are complex and complete
information is unavailable or cannot be fully processed
31. Brainstorming: A process in which group members generate as many ideas
about a problem as they can; criticism is withheld until all ideas have been proposed
32. Broker: A person who assembles and coordinates participants in a network
33. Budgeting: The process of investigating what is being done and comparing the
results with the corresponding budget data to verify accomplishments or remedy
differences; also called budgetary controlling
34. Buffering: Creating supplies of excess resources in case of unpredictable
needs
35. Bureaucratic control: The use of rules, regulations, and authority to guide
performance
36. Business accelerators: Organization that provides support and advice to help
young businesses grow
37. Business ethics: The moral principles and standards that guide behavior in the
world of business
38. Business incubators: Protected environments for new, small businesses
39. Business plan: A formal planning step that focuses on the entire venture and
describes all the elements involved in starting it
40. Business strategy: The major actions by which a business competes in a
particular industry or market
, WGU C483 - Principles of Management
Study online at https://quizlet.com/_4k5d6a
41. Cafeteria benefit program: An employee benefit program in which employees
choose from a menu of options to create a benefit package tailored to their needs
42. Carbon footprint: The output of carbon dioxide and other greenhouses gases
43. Caux Principles: Ethical principles established by international executives
based in Caux, Switzerland, in collaboration with business leaders from Japan,
Europe, and the United States
44. Centralized organization: An organization in which high-level executives make
most decisions and pass them down to lower levels for implementation
45. Certainty: The state that exists when decision makers have accurate and com-
prehensive information
46. Charismatic leader: A person who is dominant, self-confident, convinced of the
moral righteousness of his or her beliefs, and able to arouse a sense of excitement
and adventure in followers
47. Chief information officer (CIO): Executive in charge of information technology
strategy and development
48. Clan control: Control based on the norms, values, shared goals, and trust
among group members
49. Coaching: Dialogue with a goal of helping another be more effective and
achieve his or her full potential on the job
50. Coalitional model: Model of organizational decision making in which groups
with differing preferences use power and negotiation to influence decisions
51. Cognitive conflict: Issue-based differences in perspectives or judgments
52. Cohesiveness: The degree to which a group is attractive to its members,
members are motivated to remain in the group, and members influence one another
53. Collaboration: A style of dealing with conflict emphasizing both cooperation and
assertiveness to maximize both parties' satisfaction
54. Communication: The transmission of information and meaning from one party
to another through the use of shared symbols
55. Comparable worth: Principle of equal pay for different jobs of equal worth
56. Competing: A style of dealing with conflict involving strong focus on one's own
goals and little or no concern for the other person's goals
57. Competitive environment: The immediate environment surrounding a firm;
includes suppliers, customers, rivals, and the like
58. Competitive intelligence: Information that helps managers determine how to
compete better
59. Compliance-based ethics programs: Company mechanisms typically de-
signed by corporate counsel to prevent, detect, and punish legal violations
60. Compromise: A style of dealing with conflict involving moderate attention to
both parties' concerns
Study online at https://quizlet.com/_4k5d6a
1. Accommodation: A style of dealing with conflict involving cooperation on behalf
of the other party but not being assertive about one's own interests
2. Accountability: The expectation that employees will perform a job, take correc-
tive action when necessary, and report upward on the status and quality of their
performance
3. Accounting audits: Procedures used to verify accounting reports and state-
ments
4. Acquisition: One firm buying another
5. Activity-based costing (ABC): A method of cost accounting designed to identify
streams of activity and then to allocate costs across particular business processes
according to the amount of time employees devote to particular activities
6. Adapters: Companies that take the current industry structure and its evolution as
givens, and choose where to compete
7. Adverse impact: When a seemingly neutral employment practice has a dispro-
portionately negative effect on a protected group
8. Advertising support model: Charging fees to advertise on a site
9. Affective conflict: Emotional disagreement directed toward other people
10. Affiliate model: Charging fees to direct site visitors to other companies' sites
11. Affirmative action: Special efforts to recruit and hire qualified members of
groups that have been discriminated against in the past
12. After-action review: A frank and open-minded discussion of four basic ques-
tions aimed at continuous improvement
13. Alderfer's ERG theory: A human needs theory postulating that people have
three basic sets of needs that can operate simultaneously (Existence, Relatedness
and Growth)
14. Arbitration: The use of a neutral third party to resolve a labor dispute
15. Assessment center: A managerial performance test in which candidates par-
ticipate in a variety of exercises and situations
16. Assets: The values of the various items the corporation owns
17. Authentic leadership: A style in which the leader is true to himself or herself
while leading
18. Authority: The legitimate right to make decisions and to tell other people what
to do
19. Autocratic leadership: A form of leadership in which the leader makes deci-
sions on his or her own and then announces those decisions to the group
20. Autonomous work groups: Groups that control decisions about and execution
of a complete range of tasks
21. Avoidance: A reaction to conflict that involves ignoring the problem by doing
nothing at all or deemphasizing the disagreement
, WGU C483 - Principles of Management
Study online at https://quizlet.com/_4k5d6a
22. Balanced scorecard: Control system combining four sets of performance mea-
sures: financial, customer, business process, and learning and growth
23. Balance sheet: A report that shows the financial picture of a company at a given
time and itemizes assets, liabilities, and stockholders' equity
24. Barriers to entry: Conditions that prevent new companies from entering an
industry
25. Behavioral approach: A leadership perspective that attempts to identify what
good leaders do—that is, what behaviors they exhibit
26. Benchmarking: The process of comparing an organization's practices and
technologies with those of other companies
27. Bootlegging: Informal work on projects, other than those officially assigned, of
employees' own choosing and initiative
28. Boundaryless organization: Organization in which there are no barriers to
information flow
29. Boundary-spanning: Interacting with people in other groups, thus creating
linkages between groups
30. Bounded rationality: A less-than-perfect form of rationality in which decision
makers cannot be perfectly rational because decisions are complex and complete
information is unavailable or cannot be fully processed
31. Brainstorming: A process in which group members generate as many ideas
about a problem as they can; criticism is withheld until all ideas have been proposed
32. Broker: A person who assembles and coordinates participants in a network
33. Budgeting: The process of investigating what is being done and comparing the
results with the corresponding budget data to verify accomplishments or remedy
differences; also called budgetary controlling
34. Buffering: Creating supplies of excess resources in case of unpredictable
needs
35. Bureaucratic control: The use of rules, regulations, and authority to guide
performance
36. Business accelerators: Organization that provides support and advice to help
young businesses grow
37. Business ethics: The moral principles and standards that guide behavior in the
world of business
38. Business incubators: Protected environments for new, small businesses
39. Business plan: A formal planning step that focuses on the entire venture and
describes all the elements involved in starting it
40. Business strategy: The major actions by which a business competes in a
particular industry or market
, WGU C483 - Principles of Management
Study online at https://quizlet.com/_4k5d6a
41. Cafeteria benefit program: An employee benefit program in which employees
choose from a menu of options to create a benefit package tailored to their needs
42. Carbon footprint: The output of carbon dioxide and other greenhouses gases
43. Caux Principles: Ethical principles established by international executives
based in Caux, Switzerland, in collaboration with business leaders from Japan,
Europe, and the United States
44. Centralized organization: An organization in which high-level executives make
most decisions and pass them down to lower levels for implementation
45. Certainty: The state that exists when decision makers have accurate and com-
prehensive information
46. Charismatic leader: A person who is dominant, self-confident, convinced of the
moral righteousness of his or her beliefs, and able to arouse a sense of excitement
and adventure in followers
47. Chief information officer (CIO): Executive in charge of information technology
strategy and development
48. Clan control: Control based on the norms, values, shared goals, and trust
among group members
49. Coaching: Dialogue with a goal of helping another be more effective and
achieve his or her full potential on the job
50. Coalitional model: Model of organizational decision making in which groups
with differing preferences use power and negotiation to influence decisions
51. Cognitive conflict: Issue-based differences in perspectives or judgments
52. Cohesiveness: The degree to which a group is attractive to its members,
members are motivated to remain in the group, and members influence one another
53. Collaboration: A style of dealing with conflict emphasizing both cooperation and
assertiveness to maximize both parties' satisfaction
54. Communication: The transmission of information and meaning from one party
to another through the use of shared symbols
55. Comparable worth: Principle of equal pay for different jobs of equal worth
56. Competing: A style of dealing with conflict involving strong focus on one's own
goals and little or no concern for the other person's goals
57. Competitive environment: The immediate environment surrounding a firm;
includes suppliers, customers, rivals, and the like
58. Competitive intelligence: Information that helps managers determine how to
compete better
59. Compliance-based ethics programs: Company mechanisms typically de-
signed by corporate counsel to prevent, detect, and punish legal violations
60. Compromise: A style of dealing with conflict involving moderate attention to
both parties' concerns
