D072 Fundamentals for Success in
Business Exam Questions And Answers
/Ability - Answer-Possession of the means or skill to do something
/.Active listening - Answer-Giving the sender full, undisturbed attention with the intention
of fully receiving his or her message
/.Aggressive communicaton - Answer-Forceful communication style often carried out in
a loud and hostile manner
/.Assertive communicator - Answer-Productive communication style used by those who
express their ideas while listening attentively to others
/.Attraction-selection-attrition (A-S-A) - Answer-A theory holding that (1) individuals are
attracted to organizations whose members are similar to themselves in terms of
personality, values, interests, and other attributes; (2) organizations are more likely to
select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more likely
to leave
/.Attrition - Answer-The unpredictable and uncontrollable but normal reduction of work
force due to resignations, retirement, sickness, or death
/.Autocratic style - Answer-Leadership style that keeps close control over subordinates
and does not seek much input from others
/.Barrier to effective communication - Answer-Factor that prevents the receiver from
receiving and understanding the message accurately
/.Behavioral Event Interviews - Answer-Guided interview questions where individuals
describe their thoughts and feelings during specific situations and a coach helps
establish a development plan,
/.Channel - Answer-Means of passing information from sender to recipient, such as via
face-to-face meeting or telephone call
/.Code of ethics - Answer-Guide that publicly sets out an organization's key values and
ethical obligations
/.Coercive power - Answer-Ability to take something away or punish someone for
noncompliance
, /.Communication - Answer-Sharing understanding and meaning via oral, nonverbal, and
written forms
/.Communication style - Answer-Dominant way in which an individual interacts and
exchanges information with others
/.Consideration - Answer-The relationship-oriented behaviors of a leader
/.Corporate culture - Answer-The attitudes, values, and standards of behavior that
distinguishes one organization from another
/.Corporate social responsibility (CSR) - Answer-Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially, politically,
or environmentally
/.Cultural alignment - Answer-Linking of organizational goals with the employees'
personal goals
/.Cultural diversity - Answer-The existence of a variety of cultural or ethnic groups within
a workplace
/.CVF model - Answer-Framework for assessing organizational culture and
organizational dynamics
/.Design thinking - Answer-A method of problem-solving strategy wherein the data
collected are expressed visually in order to create new strategies, ways, and methods to
solve problems, create opportunities or strengthen weaknesses
/.Effective communication - Answer-When information transmitted is interpreted by the
receiver in the way it was intended by the sender
/.Emotional intelligence - Answer-The capacity to be aware of, control, and express
one's emotions, and to handle interpersonal relationships judiciously and empathetically
/.Emotional quotient - Answer-The level of a person's emotional intelligence, often as
represented by a score in a standardized test
/.Empathy - Answer-Being attuned and sensitive to the emotional states of others
/.Employee-member-centered behaviors - Answer-Behaviors that focus on supporting
employees
/.EQ - Answer-The level of a person's emotional intelligence, often as represented by a
score in a standardized test
/.Ethics - Answer-Principles that serve as a guide about how to behave
Business Exam Questions And Answers
/Ability - Answer-Possession of the means or skill to do something
/.Active listening - Answer-Giving the sender full, undisturbed attention with the intention
of fully receiving his or her message
/.Aggressive communicaton - Answer-Forceful communication style often carried out in
a loud and hostile manner
/.Assertive communicator - Answer-Productive communication style used by those who
express their ideas while listening attentively to others
/.Attraction-selection-attrition (A-S-A) - Answer-A theory holding that (1) individuals are
attracted to organizations whose members are similar to themselves in terms of
personality, values, interests, and other attributes; (2) organizations are more likely to
select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more likely
to leave
/.Attrition - Answer-The unpredictable and uncontrollable but normal reduction of work
force due to resignations, retirement, sickness, or death
/.Autocratic style - Answer-Leadership style that keeps close control over subordinates
and does not seek much input from others
/.Barrier to effective communication - Answer-Factor that prevents the receiver from
receiving and understanding the message accurately
/.Behavioral Event Interviews - Answer-Guided interview questions where individuals
describe their thoughts and feelings during specific situations and a coach helps
establish a development plan,
/.Channel - Answer-Means of passing information from sender to recipient, such as via
face-to-face meeting or telephone call
/.Code of ethics - Answer-Guide that publicly sets out an organization's key values and
ethical obligations
/.Coercive power - Answer-Ability to take something away or punish someone for
noncompliance
, /.Communication - Answer-Sharing understanding and meaning via oral, nonverbal, and
written forms
/.Communication style - Answer-Dominant way in which an individual interacts and
exchanges information with others
/.Consideration - Answer-The relationship-oriented behaviors of a leader
/.Corporate culture - Answer-The attitudes, values, and standards of behavior that
distinguishes one organization from another
/.Corporate social responsibility (CSR) - Answer-Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially, politically,
or environmentally
/.Cultural alignment - Answer-Linking of organizational goals with the employees'
personal goals
/.Cultural diversity - Answer-The existence of a variety of cultural or ethnic groups within
a workplace
/.CVF model - Answer-Framework for assessing organizational culture and
organizational dynamics
/.Design thinking - Answer-A method of problem-solving strategy wherein the data
collected are expressed visually in order to create new strategies, ways, and methods to
solve problems, create opportunities or strengthen weaknesses
/.Effective communication - Answer-When information transmitted is interpreted by the
receiver in the way it was intended by the sender
/.Emotional intelligence - Answer-The capacity to be aware of, control, and express
one's emotions, and to handle interpersonal relationships judiciously and empathetically
/.Emotional quotient - Answer-The level of a person's emotional intelligence, often as
represented by a score in a standardized test
/.Empathy - Answer-Being attuned and sensitive to the emotional states of others
/.Employee-member-centered behaviors - Answer-Behaviors that focus on supporting
employees
/.EQ - Answer-The level of a person's emotional intelligence, often as represented by a
score in a standardized test
/.Ethics - Answer-Principles that serve as a guide about how to behave
