FLORIDA BASIC RECRUIT TRAINING SOCE
TEST
Interpersonal Communication - ANSWER Is the process of exchanging ideas,
messages or information between two or more persons through speaking,
writing, or action to affect some kind of action.
Plan your interactions by following these basic components of communication:
- ANSWER *Consider what you want to say and prepare the message in your
mind.
*Deliver the message via verbal, nonverbal, telecommunication, or written
communication to the person or group for whom it is intended.
*Allow time for the person or group to act and understand the message.
*Decide whether one has received an acceptable response or change in behavior
from the person or group to whom the message has been delivered.
Nonverbal Communication - ANSWER Is a very important way of
communicating. when officers are talking with inmates, visitors, and staff, they
are receiving constant nonverbal messages.
Body language or nonverbal cues - ANSWER *Sweating, Rapid breathing,
Fidgeting, blinking, or rocking back and forth can indicate nervousness.
Effective Barriers - ANSWER *profane, derogatory, or disrespectful language,
stereotyping, derogatory hand gestures or body movements, stress and fatigue
on either party's part, inability to speak the same language, absence of cultural
understanding, not listening actively, use of jargon, tone of voice, negative
attitude, environmental distractions like background noise.
, Command Presence - ANSWER Exhibits confidence, poise, and a professional
image.
Verbal Command - ANSWER A forceful statement with the intent to order,
influence, or direct an individual or group.
Courtesy - ANSWER Being polite when speaking to others and treating them
in a dignified and respectful manner regardless of their status, race, gender,
appearance, or behavior.
Active Listening - ANSWER Requires giving full attention to what is spoken
and time to understand the message without interruption.
Secured Storage Areas - ANSWER include an armory, a mini arsenal, caustic
chemicals locker, master tool room, a tool cage, an outside building, or any
other room assigned in the facility.
Nonlethal weapons - ANSWER Electronic control devices, impact weapons,
and chemical agents such as Oleoresin Capsicum (OC) Spray
Hazardous Matierals - ANSWER Are substances (solids, liquids, or gases) that
when released may be capable of causing harm to people, the environment, and
property.
Hazardous Materials Include: - ANSWER *Acids
*Bleach
*Insecticides
*Glue
*Gasoline
MSDS - ANSWER Material Safety Data Sheets
OSHA - ANSWER Occupational Safety and Health Administration
TEST
Interpersonal Communication - ANSWER Is the process of exchanging ideas,
messages or information between two or more persons through speaking,
writing, or action to affect some kind of action.
Plan your interactions by following these basic components of communication:
- ANSWER *Consider what you want to say and prepare the message in your
mind.
*Deliver the message via verbal, nonverbal, telecommunication, or written
communication to the person or group for whom it is intended.
*Allow time for the person or group to act and understand the message.
*Decide whether one has received an acceptable response or change in behavior
from the person or group to whom the message has been delivered.
Nonverbal Communication - ANSWER Is a very important way of
communicating. when officers are talking with inmates, visitors, and staff, they
are receiving constant nonverbal messages.
Body language or nonverbal cues - ANSWER *Sweating, Rapid breathing,
Fidgeting, blinking, or rocking back and forth can indicate nervousness.
Effective Barriers - ANSWER *profane, derogatory, or disrespectful language,
stereotyping, derogatory hand gestures or body movements, stress and fatigue
on either party's part, inability to speak the same language, absence of cultural
understanding, not listening actively, use of jargon, tone of voice, negative
attitude, environmental distractions like background noise.
, Command Presence - ANSWER Exhibits confidence, poise, and a professional
image.
Verbal Command - ANSWER A forceful statement with the intent to order,
influence, or direct an individual or group.
Courtesy - ANSWER Being polite when speaking to others and treating them
in a dignified and respectful manner regardless of their status, race, gender,
appearance, or behavior.
Active Listening - ANSWER Requires giving full attention to what is spoken
and time to understand the message without interruption.
Secured Storage Areas - ANSWER include an armory, a mini arsenal, caustic
chemicals locker, master tool room, a tool cage, an outside building, or any
other room assigned in the facility.
Nonlethal weapons - ANSWER Electronic control devices, impact weapons,
and chemical agents such as Oleoresin Capsicum (OC) Spray
Hazardous Matierals - ANSWER Are substances (solids, liquids, or gases) that
when released may be capable of causing harm to people, the environment, and
property.
Hazardous Materials Include: - ANSWER *Acids
*Bleach
*Insecticides
*Glue
*Gasoline
MSDS - ANSWER Material Safety Data Sheets
OSHA - ANSWER Occupational Safety and Health Administration
