WORKPLACE READINESS PRACTICE EXAM 2025/2026
QUESTIONS WITH ANSWERS GRADED A+
✔✔true or false? intercultural communication means that everyone communicating
should speak the same language - ✔✔false
✔✔which of the following is not a benefit of a diverse workforce? - ✔✔creating barriers
to communication
✔✔cultural intelligence is - ✔✔the ability to adapt to unfamiliar cultural situations
✔✔attitude - ✔✔how personal thoughts or feelings affect a person's outward behaviour
✔✔emotional intelligence quotient (EQ) - ✔✔ability of a person to perceive emotions in
one's self and in others and use this information to guide social behaviour
✔✔empathy - ✔✔having the ability to share someone else's emotions
✔✔employability skills - ✔✔skills that help an individual find a job, perform well in the
workplace, and gain success in a job or career
✔✔hard skills are - ✔✔critical skills necessary to perform the required work-related
tasks of a position
✔✔image - ✔✔perception others have of a person based on that person's dress,
behaviour, and speech
✔✔networking - ✔✔talking with people an individual knows and developing new
relationships that can lead to a potential career or job opportunities
✔✔professional image - ✔✔image an individual projects in the professional world
✔✔professional network - ✔✔group of professionals a person knows and who know the
person
✔✔professionalism - ✔✔act of exhibiting appropriate character, judgment, and
behaviour by a person who is trained to perform a job
✔✔resilience - ✔✔person's ability to cope with and recover from change or adversity
✔✔skill - ✔✔something an individual does well
✔✔code of ethics - ✔✔document that dictates how business should be conducted
, ✔✔confidentiality - ✔✔specific information that is never shared, except with those who
have clearance to receive it
✔✔cyberbullying - ✔✔using electronic technology to harass or threaten an individual
✔✔digital citizenship - ✔✔standard of appropriate behaviour when using technology
✔✔ethics - ✔✔moral principles or beliefs that direct a person's behaviour
✔✔etiquette - ✔✔art of using good manners in any situation
✔✔intellectual property - ✔✔something that comes from a person's mind, such as an
idea, invention, or process
✔✔libel - ✔✔publishing a false statement about someone that causes others to have a
bad or untrue opinion of him or her
✔✔morals - ✔✔individual's ideas of what is right and wrong
✔✔piracy - ✔✔unethical and illegal copying or downloading of software, files, and other
protected material
✔✔plagiarism - ✔✔claiming another person's material as one's own, which is both
unethical and illegal
✔✔proprietary information - ✔✔anything that is owned by a business
✔✔slander - ✔✔speaking a false statement about someone that causes others to have
a bad opinion of him or her
✔✔social responsiblity - ✔✔behaving with sensitivity to social, environmental, and
economic issues
✔✔work ethic - ✔✔principle that honest work is its own reward
✔✔workplace bullying - ✔✔intentional, repeated mistreatment of a person by another
person using verbal abuse, threats, or any other action that prevents a person from
doing his or her job without fear
✔✔constructive criticism - ✔✔criticism offered in a friendly manner with the objective of
improving outcome and performance of another person
✔✔critical-thinking skills - ✔✔skills that provide the ability to analyze and interpret a
situation and make a reasonable judgment and decisions
QUESTIONS WITH ANSWERS GRADED A+
✔✔true or false? intercultural communication means that everyone communicating
should speak the same language - ✔✔false
✔✔which of the following is not a benefit of a diverse workforce? - ✔✔creating barriers
to communication
✔✔cultural intelligence is - ✔✔the ability to adapt to unfamiliar cultural situations
✔✔attitude - ✔✔how personal thoughts or feelings affect a person's outward behaviour
✔✔emotional intelligence quotient (EQ) - ✔✔ability of a person to perceive emotions in
one's self and in others and use this information to guide social behaviour
✔✔empathy - ✔✔having the ability to share someone else's emotions
✔✔employability skills - ✔✔skills that help an individual find a job, perform well in the
workplace, and gain success in a job or career
✔✔hard skills are - ✔✔critical skills necessary to perform the required work-related
tasks of a position
✔✔image - ✔✔perception others have of a person based on that person's dress,
behaviour, and speech
✔✔networking - ✔✔talking with people an individual knows and developing new
relationships that can lead to a potential career or job opportunities
✔✔professional image - ✔✔image an individual projects in the professional world
✔✔professional network - ✔✔group of professionals a person knows and who know the
person
✔✔professionalism - ✔✔act of exhibiting appropriate character, judgment, and
behaviour by a person who is trained to perform a job
✔✔resilience - ✔✔person's ability to cope with and recover from change or adversity
✔✔skill - ✔✔something an individual does well
✔✔code of ethics - ✔✔document that dictates how business should be conducted
, ✔✔confidentiality - ✔✔specific information that is never shared, except with those who
have clearance to receive it
✔✔cyberbullying - ✔✔using electronic technology to harass or threaten an individual
✔✔digital citizenship - ✔✔standard of appropriate behaviour when using technology
✔✔ethics - ✔✔moral principles or beliefs that direct a person's behaviour
✔✔etiquette - ✔✔art of using good manners in any situation
✔✔intellectual property - ✔✔something that comes from a person's mind, such as an
idea, invention, or process
✔✔libel - ✔✔publishing a false statement about someone that causes others to have a
bad or untrue opinion of him or her
✔✔morals - ✔✔individual's ideas of what is right and wrong
✔✔piracy - ✔✔unethical and illegal copying or downloading of software, files, and other
protected material
✔✔plagiarism - ✔✔claiming another person's material as one's own, which is both
unethical and illegal
✔✔proprietary information - ✔✔anything that is owned by a business
✔✔slander - ✔✔speaking a false statement about someone that causes others to have
a bad opinion of him or her
✔✔social responsiblity - ✔✔behaving with sensitivity to social, environmental, and
economic issues
✔✔work ethic - ✔✔principle that honest work is its own reward
✔✔workplace bullying - ✔✔intentional, repeated mistreatment of a person by another
person using verbal abuse, threats, or any other action that prevents a person from
doing his or her job without fear
✔✔constructive criticism - ✔✔criticism offered in a friendly manner with the objective of
improving outcome and performance of another person
✔✔critical-thinking skills - ✔✔skills that provide the ability to analyze and interpret a
situation and make a reasonable judgment and decisions
