BUSI 300 QUIZ 1/ BUSI 300 BUSINESS COMMUNICATIONS, 30 Questions And Answers, ,Set-4

BUSI 300 QUIZ 1/ BUSI 300 BUSINESS COMMUNICATIONS, 30 Questions And Answers, ,Set-4 BUSI 300 Quiz-1, Liberty University According to Abraham Maslow's concept of a hierarchy of needs, physiological needs form the upper-level needs. a. True b. False • Check My Work In effective groups, members: a. establish norms for standard behavior. b. have unique goals, interests, and benefits. c. share the same status. d. do not have a leader. Hide Feedback Correct In the context of positive group roles, a reporter is one who maintains records of events and activities and informs members. a. True b. False Hide Feedback Correct The following statement shows racial bias: "The chairman of the committee will be delivering a speech." a. True b. False Hide Feedback Incorrect Supportive behavior is characterized by leaders who give detailed rules and instructions and monitor closely that they are followed. a. True b. False Hide Feedback Correct Which of the following is true of stereotypes? a. They make a person hold a superior view of his or her culture and cultural practices. b. They influence the way a person interacts with members of another group. c. They weaken preconceived notions about a person based on his or her ethnicity. d. They facilitate judging a person based on his or her performance. Hide Feedback Correct Embellishment or exaggeration of facts in a message is justified while communicating information for marketing purposes. a. True b. False Hide Feedback Correct Which of the following is true of the telephone as a communication medium? a. It is great for creating a personal connection. b. It should not be used for discussing bad news. c. It should not be used for sending confidential information. d. It makes it difficult to measure message impact. Hide Feedback Correct In the Johari Window, area II represents what we know about ourselves and what others know about us. a. True b. False Hide Feedback Incorrect To facilitate effective communication, _____. a. a group should have a socializer b. a group should be small in size c. group members should have different goals to ensure variety d. group members should follow a passive communication style Hide Feedback Incorrect dentify a true statement about nonverbal communication. a. Nonverbal communication does not provide any additional information. b. Some nonverbal codes are sent intentionally, and others unintentionally. c. Nonverbal communication does not supplement oral forms. d. All nonverbal codes are interpreted in the same way across different cultures. Hide Feedback Correct Which of the following is a difference between area III and area IV of the Johari Window? a. Area III designates those things others know about us but that we do not know about ourselves, whereas area IV represents what we know about ourselves and what others know about us. b. Area III represents what we know about ourselves and what others know about us, whereas area IV designates those things others know about us but that we do not know about ourselves. c. Area III represents things we know about ourselves but that others do not know about us, whereas area IV includes things we do not know about ourselves and others do not know about us. d. Area III includes things we do not know about ourselves and others do not know about us, whereas area IV represents things we know about ourselves but that others do not know about us. Hide Feedback Correct In career activities, the only form of communication used is verbal communication. a. True b. False Hide Feedback Correct Inductive organization of a message can be especially effective if the main idea confirms the conclusion the audience has drawn from the preceding details. a. True b. False Hide Feedback Correct Mark and Stephanie's marriage was in trouble. He was depressed and spoke to his best friend, Gladwin, about his personal issues. In this scenario, Gladwin was most likely involved in _____. a. casual listening b. selective listening c. discriminative listening d. empathetic listening Hide Feedback Correct Writing a passage with a readability index appropriate for the audience guarantees the message will be understood. a. True b. False Hide Feedback Correc The _____ is a channel typified by the organizational chart, which is created by management to define individual and group relationships and to specify lines of responsibility. a. formal communication network b. grapevine communication network c. informal communication network d. decentralized communication network Hide Feedback Correct One of the major shortcomings of organizational charts is that they do not recognize the role of _____ when they depict authority relationships by placing one box higher than another and define role functions by placing titles in those boxes. a. upward communication b. external communication c. downward communication d. horizontal communication Hide Feedback Incorrect ServProf Inc. is a financial consulting firm that is currently recruiting new employees. One of the policies of the company states that an employee must work in the company for a minimum of one year and sign a contract with the company confirming the acceptance. Employees who accept the job offer agree to this policy, and it does not adversely affect them. However, it is against the law for companies to follow such a policy. In this scenario, ServProf Inc. has engaged in _____ behavior. a. legal and ethical b. illegal and unethical c. illegal yet ethical d. legal yet unethical Hide Feedback Correct Ideas are more interesting and appealing if they are expressed from the sender's viewpoint. a. True b. False Hide Feedback Correct Which of the following statements best describes teams? a. They function effectively as soon as they are formed, requiring no developmental process to operate. b. They increase efficiency by eliminating layers of managers whose job was once to pass orders downward. c. They require managers to set goals for each team member. d. They lead to decreased interaction between employees and management. Hide Feedback Correct Any form of compliment is not an effective way of increasing an audience's receptiveness to ideas that follow. a. True b. False Hide Feedback Correct Andy has been working at Aerial Corp. for a long time. He feels he is hard working and that he deserves a pay hike. He seeks a meeting with Anna, his manager, to ask for a raise. As Anna is busy preparing for the annual board meeting, Andy decides to postpone the meeting with Anna. In this scenario, which of the following dimensions of context influenced Andy's interaction with Anna? a. The chronological context b. The cultural context c. The physical context d. The social context Hide Feedback Correct Electronic meetings provide a rich nonverbal context but have logistical issues of schedules and distance. a. True b. False Hide Feedback Correct ____ describes interactions between organizational units on the same hierarchical level. a. Peripheral communication b. External communication c. Horizontal communication d. Vertical communication Hide Feedback Correct Test – In the Johari Window, area II represents what we know about ourselves and what others know about us. a. True b. False Allen and Ray are childhood friends. At their workplace, Ray is Allen's boss. During one of their conversations, Allen brings up the fact that according to the company's policy regarding promotions, he is eligible to be promoted. Allen tells Ray that not only has he been with the company for 10 years, but he has also made significant contributions to the company. Ray, however, seems reluctant and gives Allen a number of reasons as to why promoting him right now would not be a good move. He tells Allen that he will think about the promotion next year. After their conversation, Allen feels that Ray did not show professionalism and did not take the matter seriously. Which of the following dimensions of context has most likely affected this interaction? a. The chronological context b. The physical context c. The social context d. The cultural context Hide Feedback Correct Condescending words seem to imply that the communicator is temporarily coming down from a level of superiority to join the receiver on a level of inferiority person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____. a. synergy b. chronemics c. interference d. proxemics Hide Feedback Correct Getting a pat on the back from a supervisor is a negative stroke. a. True b. False Hide Feedback Correct A supervisor at a manufacturing plant is told to dump the chemicals used in the refining process into a local river rather than disposing them properly according to safety regulations. The chief executive officer of the company insists that the chemicals are not harmful to the environment. The supervisor knows that dumping is illegal, but he will lose his job if he reports the issue to authorities at the Environmental Protection Agency. In the context of causes of unethical corporate behavior, this scenario illustrates the supervisor's: a. unwillingness to take a stand for what is right. b. obsession with personal advancement. c. expectation of not getting caught. d. dilemma whether the act is wrong or not. Hide Feedback Correct Communication is the process of exchanging and interpreting information and meaning between or among individuals through a system of symbols, signs, and behavior. a. True b. False Hide Feedback Correct Which of the following statements is true of perception of reality? a. It is unaffected by our attitudes toward the sender of a message. b. It is limited by previous experiences. c. It is similar among individuals with similar backgrounds. d. It is independent of our viewpoints. Hide Feedback Correct Which of the following is considered an outdated expression? a. As you requested b. As per your request c. Sincerely d. The enclosed Hide Feedback Correct A(n) _____ consists of three or more people who collaborate from different physical locations, perform interdependent tasks, have shared responsibility for the outcome of the work, and rely on some form of technology to communicate with one another. a. support team b. virtual team c. matrix team d. ad hoc team Hide Feedback Incorrect To emphasize a word or an idea, position it first or last in a sentence, clause, paragraph, or presentation. a. True b. False Hide Feedback Correct In the communication process, outlining should be completed prior to writing. a. True b. False Hide Feedback Correct Which of the following is true of product development teams? a. They primarily deal with improving existing products. b. They consist of members from a single department. c. They are also known as task forces. d. They are usually cross-functional in nature. Hide Feedback Incorrect Which of the following is a similarity between a memo and a voice mail? a. Neither a memo nor a voice mail can be used for confirming. b. Neither a memo nor a voice mail requires feedback. c. Both memo and voice mail constitute oral communication. d. Both memo and voice mail are intended for an external audience. Hide Feedback Incorre In the context of interpersonal communication styles, _____ involves expressing feelings and needs directly and honestly without violating the rights of others. a. assertive behavior b. passive-aggressive behavior c. submissive behavior d. passive behavior Hide Feedback Correct In the context of positive group roles, a reporter is one who maintains records of events and activities and informs members. a. True b. False Hide Feedback Incorrect ___ refers to a friendly workplace culture where leaders act like father figures. a. Adhocracy culture b. Clan culture c. Hierarchy culture d. Market culture Hide Feedback Correct ____ refers to the assumption that one's own cultural norms are the right way to do things. a. Nepotism b. Cultural relativism c. Ethnocentrism d. Territoriality Hide Feedback Incorrect Brandon, a manager at Cerium Corp., is required to provide individual performance feedback to his subordinates. In this scenario, the communication between Brandon and his subordinates is at a(n) _____ level. a. public b. organizational c. intrapersonal d. interpersonal Hide Feedback Incorrect In an ideal communication situation, one party would be able to encode his or her message in such a way that it would be open to interpretation for the receiving party. a. True b. False Hide Feedback Correct The _____ of a word is the literal meaning of the word plus an extra message that reveals the speaker's or writer's qualitative judgment. a. connotative meaning b. stylistic meaning c. denotative meaning d. direct meaning Hide Feedback Incorrect In the context of the Competing Values Framework, which of the following is true of adhocracy culture? a. It refers to a structured workplace where leaders act like coordinators. b. It refers to a friendly workplace where leaders act like father figures. c. It refers to a competitive workplace where leaders are hard drivers. d. It refers to a dynamic workplace where leaders stimulate innovation. Hide Feedback Correct Quiz 1--- example QUIZ 1 BUSI 300 1.In ideal situations, the goal of communication is to: reach mutual understanding. give constructive criticism. commend others. provide valuable feedback. 2. A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____. interference synergy chronemics 3. Which of the following sentences is true of grapevine communication? It has a single, consistent source. It passes a message through a linear channel. It has a reputation for being speedy but inaccurate. It carries formal messages within an organization. 4. Which of the following is a difference between the formal communication network and informal communication network? The formal communication network can be depicted graphically by the organization chart, whereas the informal communication network cannot be depicted accurately by any graphic means. The formal communication network has a reputation for being speedy but inaccurate, whereas the informal communication network is always accurate. The formal communication network is dictated by the cultural environment of an organization, whereas the informal communication network is dictated by the technical environment of an organization. The formal communication network has no single, consistent source, whereas the informal communication network has a single, consistent source. 5. In the context of directions of communication flow, _____ is a type of communication that is generally a response to requests from supervisors lateral communication horizontal communication downward communication upward communication 6. In the context of levels of communication, internal messages: include communication to the public. are intended for recipients within an organization. are communicated through media advertisements. include website communication and annual reports 7. Which of the following statements is true of Abraham Maslow's concept of a hierarchy of needs? Effective communicators are able to identify and appeal to need levels in various individuals. The importance of a need level increases after its needs are satisfied. In our society, most people satisfy their upper-level needs before satisfying their lower-level needs. Social needs include the need to achieve one's fullest potential through artistic channels. 8. Area I of the Johari Window is called the _____. secret area unknown area blind area open area 9. Which of the following is a difference between Area III and Area IV of the Johari Window? Area III designates those things others know about us but that we do not know about ourselves, whereas Area IV represents what we know about ourselves and what others know about us. Area III represents what we know about ourselves and what others know about us, whereas Area IV designates those things others know about us but that we do not know about ourselves. Area III represents things we know about ourselves but that others do not know about us, whereas Area IV includes things we do not know about ourselves and others do not know about us. Area III includes things we do not know about ourselves and others do not know about us, whereas Area IV represents things we know about ourselves but that others do not know about us. 10. Which of the following is an accurate statement about casual listening? It provides relaxing breaks from more serious tasks. It involves the search for data or material. It requires much emotional and physical effort. It negatively affects our emotional health. 11. In effective groups, members: establish norms for standard behavior. share the same status. have unique goals, interests, and benefits. do not have a leader. 12. In a group, a(n) _____ plays a positive role. facilitator isolator airhead socializer 13. In the _____ stage of team development, team members are involved in developing strategies and activities that promote goal achievement. forming norming storming performing 14. Which of the following statements is true of electronic meetings? They slow down meeting follow-up activities They increase travel budgets and consume professional time. They minimize the environmental impact caused by travel. They make it easier to reach consensus. 15. According to Abraham Maslow's hierarchy of needs, physiological needs form the upper-level needs. True False 16. _____ is a pattern of shared basic assumptions that a group learned as it solved its problems of external adaptation and internal integration and which has worked well enough to be taught to new members as the correct way to perceive, think, and feel in relation to these problems. Ethnocentrism Organizational culture Competency mapping Chronemics 17. Stazia Inc. is a software company that intends to collaborate with Softron Inc., another multinational company. Steve, the chief executive officer of Stazia, decides to discuss the company's objectives with Jared, the chief executive officer of Softron. Steve seeks to obtain information about the services Softron offers and the quality process it follows. Steve intends to gather maximum information from this discussion including nonverbal cues. In this scenario, which of the following channels of communication should Steve use? A voice mail A face-to-face meeting An email message A telephone conversation 18. Which of the following is an issue with nonverbal communication? Some nonverbal codes are sent unintentionally. All nonverbal codes lack richness. Nonverbal communication does not supplement oral forms. Nonverbal communication does not provide any additional information. 19. Which of the following is considered an expensive channel of communication for business users? A teleconferencing tool A videoconferencing tool A blog application A face-to-face meeting 20. Written defamatory remarks are referred to as _____. consensus jargon libel slander 21. Clan culture refers to a structured and formalized workplace where leaders act like coordinators or administrators. True False 22. The cultural context refers to the nature of relationship between communicators as well as who is present. True False 23. In comparison to active voice, passive voice: conveys ideas more vividly. reinforces finger-pointing. reveals the doer of an action. subordinates an unpleasant thought. 24. Which of the following statements is true of paragraph lengths? As a general rule, paragraphs should be no longer than eight to ten lines. A long last paragraph enables a writer to emphasize parting thoughts. Paragraphs in business reports are usually shorter than the paragraphs in emails and memos. A long first paragraph is more inviting to read than a short first paragraph. 25. In a document, enumerated or bulleted lists: result in too much white space, making the page look less organized. can be used to add visual impact to items in a series. should be placed only in the appendix section. result in divergence from the flow of the written message 26. _____ are signposts that direct the receiver from one section of a document to another. a. Enumerations Graphs Headings Enumerations Tables 27. _____ are overused expressions that can cause their users to be perceived as unoriginal, unimaginative, lazy, and perhaps even disrespectful. Connotations Clichés Chunks Jargon 28. Use the spell checker to locate simple keying errors and repeated words in a document. True False 29. Reading a document from right to left reduces your reading speed, allowing you to concentrate deliberately on each word. True False 30. Condescending words seem to imply that the communicator is temporarily coming down from a level of superiority to join the receiver on a level of inferiority. True False Quiz otherrrr- BUSI 300 Test 1 • Question 1 2 out of 2 points A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____. interference Response Feedback: Correct. The noisy environment is an example of interference. Interferences, also called barriers, are numerous factors that hinder the communication process. Physical interferences in a communication channel include a noisy environment, interruptions, and uncomfortable surroundings. See 1-2: The Communication Process • Question 2 2 out of 2 points The Fog Index and the Flesch–Kincaid Grade Level calculator consider the length of sentences and the difficulty of words to produce the approximate grade level at which a person must read in order to understand the material. Response Feedback: The Fog Index, a popular readability index developed by Robert Gunning, and the Flesch–Kincaid Grade Level calculator available in Microsoft Word consider the length of sentences and the difficulty of words to produce the approximate grade level at which a person must read in order to understand the material. For example, a grade level of 10 indicates a person needs to be able to read at the tenth-grade level to understand the material. See 4-2: Revise to Grab your Audience's Attention • Question 3 2 out of 2 points Which of the following is an advantage of a virtual team? It results in increased productivity. Response Feedback: Correct. Advantages of virtual teams include increased productivity, extended market opportunities, and improved knowledge transfer among employees across an organization. Members of virtual teams communicate electronically and may never meet face-to-face. See 1-4: Contextual Forces Influencing Business Communication • Question 4 2 out of 2 points Getting a pat on the back from a supervisor is a negative stroke. Response Feedback: Getting a pat on the back from a supervisor, receiving a congratulatory phone call or text message, and being listened to by another person are examples of everyday positive strokes. See 2-1: Behavioral Theories That Impact Communication • Question 5 2 out of 2 points Which of the following is true of stereotypes? They influence the way a person interacts with members of another group. Response Feedback: Correct. Stereotypes are mental pictures that one group forms of the main characteristics of another group, creating preformed ideas of what people in this group are like. Stereotypes influence the way a person interacts with members of another group. See 1-4: Contextual Forces Influencing Business Communication • Question 6 2 out of 2 points In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of: interferences. Response Feedback: Correct. Interferences, also called barriers, are numerous factors that hinder the communication process. Differences in educational level, experience, and culture of the sender and the receiver are examples of interferences. See 1-2: The Communication Process • Question 7 0 out of 2 points Kinesic communication is an idea expressed through a verbal message. Response Feedback: People constantly send meaning through kinesic communication, an idea expressed through nonverbal behavior. Receivers gain additional meaning from what they see and hear. See 2-2: Nonverbal Communication • Question 8 2 out of 2 points Isabella was hit by a car while she was walking on the road and sustained minor injuries. She filed a case against the car driver. As the case was being investigated, several witnesses on the road provided various statements about the accident. In this scenario, which of the following is most likely a reason for contradictory statements of the witnesses? Individual differences in perception Response Feedback: Correct. The contradictory statements of the witnesses is most likely due to the individual differences in perception. Individual differences in perception account for the varied and sometimes conflicting reports given by eyewitnesses to the same accident. Our senses can be tricked when there is a difference in what we expect and what really is happening. See 3-3: Step 3: Envision the Audience • Question 9 2 out of 2 points Read the scenario, and then answer the corresponding question. Your coworker, Caitlin, sends you an email to let you know that recent updates have been made to the accounts receivable database. As you read Caitlin’s email, you simultaneously listen to your voice mail messages. Then you send a quick reply to Caitlin to let her know you received her email. Barriers often hinder the communication process. True or False: Listening to voice mail while attempting to read an email is likely to interfere with the communication process. Response Feedback: When you send a reply to Caitlin to let her know you received her message, you are providing feedback. Feedback is a critical aspect of the transactional communication model because feedback allows you to provide information about what Caitlin, the sender, did or did not convey. Interference occurs when barriers hinder the communication process. These barriers can take the form of differences in expectations, mental preoccupations, and physical distractions, such as attempting to multitask while answering email. See 1-4: Contextual Forces Influencing Business Communication • Question 10 2 out of 2 points Perception is the part of the communication process that involves how we look at others and the world around us. Response Feedback: Perception is the part of the communication process that involves how we look at others and the world around us. Perception of reality is limited by previous experiences and our attitudes toward the sender of a message. See 3-3: Step 3: Envision the Audience • Question 11 2 out of 2 points A limitation of language translation is that some words in one language do not have an equivalent meaning in other languages. Response Feedback: Words in one language do not always have an equivalent meaning in other languages, and the concepts the words describe are often different as well. Translators can be helpful, but keep in mind that a translator is working with a second language and must listen to one language, mentally cast the words into another language, and then speak them. See 1-4: Contextual Forces Influencing Business Communication • Question 12 2 out of 2 points Face-to-face meetings allow companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel. Response Feedback: Electronic meetings allow companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel. A variety of technologies is available to facilitate electronic meetings. See 2-5: Meeting Management • Question 13 2 out of 2 points Written defamatory remarks are referred to as _____. libel Response Feedback: Correct. Written defamatory remarks are referred to as libel, and similar spoken remarks are referred to as slander. If you choose to make negative statements about a person, be sure the facts in question are supported. See 3-4: Step 4: Adapt the Message to the Audience's Needs and Concerns • Question 14 2 out of 2 points A supervisor at a manufacturing plant is told to dump chemicals used in the refining process into a local river rather than disposing them properly according to safety regulations. The chief executive officer of the company insists that the chemicals are not harmful to the environment. The supervisor knows that dumping is illegal and that he will lose his job if he reports the issue to authorities at the Environmental Protection Agency. In the context of causes of unethical corporate behavior, this scenario illustrates the supervisor's: unwillingness to take a stand for what is right. Response Feedback: Correct. In the context of causes of unethical corporate behavior, this scenario illustrates the supervisor's unwillingness to take a stand for what is right. Often employees know what is right or wrong but are not willing to take the risk of challenging a wrong action. See 1-4: Contextual Forces Influencing Business Communication • Question 15 2 out of 2 points According to the transactional process model, in face-to-face communication situations, parties to the encounter fail to interpret each other's nonverbal signals. Response Feedback: According to the transactional process model, two parties involved in a communication encounter are potentially both communicating at the same time, particularly if the encounter is face to face. That is because in face-to-face communication situations, parties to the encounter are continuously interpreting each other's nonverbal signals. See 1-2: The Communication Process • Question 16 2 out of 2 points A _____ is the situation or setting within which all communication occurs. context Response Feedback: Correct. All communication occurs within a context, which is the situation or setting. Context can influence the content, the quality, and the effectiveness of a communication event. See 1-4: Contextual Forces Influencing Business Communication • Question 17 2 out of 2 points In effective groups, members: establish norms for standard behavior. Response Feedback: Correct. A norm is a standard or average behavior. All effective groups possess norms. People conform to norms because conformity is easy and nonconformity is difficult and uncomfortable. See 2-4: Group Communication • Question 18 2 out of 2 points Which of the following is a characteristic of nonverbal messages? They are influenced by the circumstances surrounding the communication. Response Feedback: Correct. Nonverbal messages are influenced by the circumstances surrounding the communication. The same act could mean different things under different circumstances. See 2-2: Nonverbal Communication • Question 19 2 out of 2 points Use the spell checker to locate simple keying errors and repeated words in a document. Response Feedback: Use the spell checker to locate simple keying errors and repeated words in a document. When the software cannot guess the correct spelling based on your incorrect attempt, you will need to consult a dictionary, other printed source, or online reference. See 4-4: Proofread and Revise • Question 20 2 out of 2 points Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed. Response Feedback: Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed. The adage "actions speak louder than words" reveals much about how people perceive messages. See 2-2: Nonverbal Communication • Question 21 2 out of 2 points In career activities, the only form of communication used is verbal communication. Response Feedback: In your career activities, you will communicate in a wide variety of ways, including writing various types of messages to inform and persuade others about your ideas and the services and products your organization provides. See 1-1: Value of Communication • Question 22 2 out of 2 points Janet is a project manager of Printennia Inc., a content writing firm. During a project briefing session, Janet turned to her subordinate, Juan, and said, "This project is crucial. Please inform beforehand if you need to take leave." Janet implied that Juan is not dependable, and she assumed that Juan understood what she was implying. In this scenario, Janet expressed her message through _____. a metacommunication Response Feedback: Correct. In this scenario, Janet expressed her message through metacommunication. A metacommunication is a message that, although not expressed in words, accompanies a message that is expressed in words. For example, "Do not be late for work" communicates caution; yet the sentence might imply (but not express in words) such additional ideas as "You are frequently late, and I'm warning you," or "I doubt your dependability." See 2-2: Nonverbal Communication • Question 23 2 out of 2 points _____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports. Written communication Response Feedback: Correct. Broadly speaking, four channels of communication exist: visual, written, oral, and nonverbal. Written communication can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports. See 3-2: Step 2: Determine the Purpose, and Select an Appropriate Channel and Medium • Question 24 2 out of 2 points While communicating, sentences in subjunctive mood: include a reason that makes a negative idea seem less objectionable and thus improves the tone. Response Feedback: Correct. Sometimes the tone of a message can be improved by switching to the subjunctive mood. Sentences in subjunctive mood often include a reason that makes a negative idea seem less objectionable and thus improves the tone. See 4-3: Improve Readability • Question 25 2 out of 2 points In which of the following way scan effective communicators protect goodwill? By avoiding the use of dysphemism Response Feedback: Correct. A demeaning expression (sometimes called a dysphemism) makes an idea seem negative or disrespectful. Effective communicators choose respectful expressions that build and protect goodwill. See 4-3: Improve Readability • Question 26 2 out of 2 points Which of the following statements is ethnically biased? Please give your form to Sheila, the Asian woman. Response Feedback: Correct. The statement, "Please give your form to Sheila, the Asian woman" is ethnically biased. Instead say "Please give the form to Sheila, the woman at that desk. "Include racial or ethnic identification only when relevant, and avoid referring to these groups in stereotypical ways. See 4-3: Improve Readability • Question 27 2 out of 2 points Jakeel, a salesperson at Sensations Inc., attended a regional sales meeting, where he was more of a listener than a participant. Later, when his colleagues were talking about what was discussed in the meeting, Jakeel could not share his viewpoints. Based on this scenario, Jakeel most likely has a bad listening habit of _____. over listening Response Feedback: Correct. Based on this scenario, Jakeel most likely has a bad listening habit of over listening. When we attempt to record many details in writing or in memory, we can over listen and miss the speaker's major points. See 2-3: Listening As a Communication Skill • Question 28 2 out of 2 points The larger the group, the more its members have the opportunity to communicate with each other. Response Feedback: The smaller the group, the more its members have the opportunity to communicate with each other. Large groups often inhibit communication because the opportunity to speak and interact is limited. See 2-4: Group Communication • Question 29 2 out of 2 points In successful team environments, shared leadership, which involves more direct and effective communication between management and its internal customers, is common. Response Feedback: Communication patterns are different in successful team environments as compared with traditional organizational structures. Shared leadership, which involves more direct and effective communication between management and its internal customers, is common in successful team environments. See 1-4: Contextual Forces Influencing Business Communication • Question 30 2 out of 2 points Alan was being interviewed for the position of business analyst at Amberg Solutions Inc. Susan, the interviewer, looked at him and observed that he was dressed inappropriately and looked disinterested. Susan assumed that Alan did not care much for the job and subsequently rejected his application. In this scenario, which of the following conveyed the message that Alan was not much interested in the job? Visual kinesic communication Response Feedback: Correct. In this scenario, visual kinesic communication conveyed the message that Alan was not much interested in the job. People constantly send meaning through kinesic communication, an idea expressed through nonverbal behavior. Gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements are examples of visual kinesic communication. See 2-2: Nonverbal Communication • Question 31 2 out of 2 points Mark's marriage to Stephanie was in trouble. He was depressed and spoke to his best friend, Gladwin, about his personal issues. In this scenario, Gladwin was most likely involved in _____. empathetic listening Response Feedback: Incorrect. When you take the time to listen to another, the courtesy is usually returned. See 2-3: Listening As a Communication Skill • Question 32 2 out of 2 points To emphasize an idea in a simple sentence, place it in a dependent clause. Response Feedback: For emphasis, place an idea in an independent clause of a simple sentence; for de-emphasis, place the idea in a dependent clause. Normally, pleasant and important ideas should be emphasized; unpleasant and insignificant ideas should be de-emphasized. See 4-1: Effective Sentences and Coherent Paragraphs • Question 33 2 out of 2 points Using passive voice reduces the number of words required to express an idea and thus saves the reader a little time. Response Feedback: Use active voice to reduce the number of words required to express an idea. Passive voice typically adds unnecessary words, such as prepositional phrases. See 4-3: Improve Readability • Question 34 2 out of 2 points Clan culture refers to a structured and formalized workplace where leaders act like coordinators or administrators. Response Feedback: Hierarchy culture refers to a structured and formalized workplace where leaders act like coordinators or administrators. It has an internal focus and is controlled. See 3-1: Step 1: Consider the Applicable Contextual Forces • Question 35 2 out of 2 points Context can influence the content, the quality, and the effectiveness of a communication event. Response Feedback: Context can influence the content, the quality, and the effectiveness of a communication event. An effective communicator will recognize the importance of context, identify the contextual elements that will influence communication, and adjust messages in response. See 1-4: Contextual Forces Influencing Business Communication • Question 36 2 out of 2 points Which of the following is an advantage of face-to-face meetings? They provide direct human contact. Response Feedback: Correct. Face-to-face meetings provide a rich nonverbal context and direct human contact. They can be enhanced with the use of various media tools such as flip charts, handouts, and electronic slide decks. See 2-5: Meeting Management • Question 37 2 out of 2 points Face-to-face meetings are appropriate when issues are especially sensitive. Response Feedback: Face-to-face meetings continue to be the most-used meeting format in most organizations. Face-to-face meetings are appropriate when issues are especially sensitive. See 2-5: Meeting Management • Question 38 2 out of 2 points _____ of the Johari Window includes things we do not know about ourselves and others do not know about us. Area IV Response Feedback: Correct. Area IV of the Johari Window includes the unknown: things we do not know about ourselves and others do not know about us, such as our ability to handle emergency situations if we have never been faced with them. See 2-1: Behavioral Theories That Impact Communication • Question 39 2 out of 2 points Passive people accept responsibility for their feelings and actions. Response Feedback: Assertive people accept responsibility for their feelings and actions. Passive people let others think for them, make decisions for them and tell them what to do. See 2-3: Listening As a Communication Skill • Question 40 2 out of 2 points In the _____ stage of team development, team members are involved in developing strategies and activities that promote goal achievement. norming Response Feedback: Correct. Norming is the third stage of team development in which team members are involved in developing strategies and activities that promote goal achievement. The four stages of team development are forming, storming, norming, and performing. See 2-4: Group Communication • Question 41 2 out of 2 points Martha is writing a letter to a movie producer. She has written a screenplay and wants to share it. Her letter ends with the words "Enclosed please find a copy of the script. Very truly yours, Martha." In terms of readability, what mistake did Martha make in her letter? She used outdated expressions. Response Feedback: Correct. Martha used outdated expressions. Using outdated expressions will give your message a dull, stuffy, unnatural tone. Instead, substitute fresh, original expressions that reflect today's language patterns. See 4-3: Improve Readability • Question 42 2 out of 2 points Business writers prefer simple, informal words that are readily understood and less distracting than more difficult, formal words. Response Feedback: Business writers prefer simple, informal words that are readily understood and less distracting than more difficult, formal words. If a receiver questions the sender's motive for using formal words, the impact of the message may be diminished. See 4-3: Improve Readability • Question 43 2 out of 2 points Writing a passage with a readability index appropriate for the audience guarantees the message will be understood. Response Feedback: Writing a passage with a readability index appropriate for the audience does not guarantee the message will be understood. Despite simple language and short sentences, the message can be distorted by imprecise words, biased language, jargon, and translations that ignore cultural interpretations, to name just a few. See 4-2: Revise to Grab your Audience's Attention • Question 44 2 out of 2 points In the context of directions of communication flow, _____ is a type of communication that is generally a response to requests from supervisors. upward communication Response Feedback: Correct. Upward communication is a type of communication that is generally a response to requests from supervisors. Upward communication flows from the front line of an organization to the top. See 1-3: Communicating within Organizations • Question 45 2 out of 2 points In comparison to active voice, passive voice: subordinates an unpleasant thought. Response Feedback: Correct. Although active voice conveys ideas more vividly, passive voice is useful for subordinating an unpleasant thought or avoiding finger-pointing. Passive voice places more emphasis on what was done and who or what it was done to than on who did it. See 4-1: Effective Sentences and Coherent Paragraphs • Question 46 2 out of 2 points The inaccuracy of the grapevine has more to do with the message output than with the input. Response Feedback: The inaccuracy of the grapevine has more to do with the message input than with the output. For example, the grapevine is noted as a carrier of rumors, primarily because it carries informal messages. See 1-3: Communicating within Organizations • Question 47 0 out of 2 points Which of the following is true of a dysphemism? Selected Answer: a. It is a kind word substituted for one that may offend. Answer Feedback: Incorrect. Condescending words seem to imply that the communicator is temporarily coming down from a level of superiority to join the receiver on a level of inferiority. See 4-3: Improve Readability • Question 48 2 out of 2 points Ray Muller, a renowned physicist, is addressing a gathering of physics students from different parts of the world. While delivering his speech, which of the following audience characteristics should Ray Muller be aware of? Culture Response Feedback: Correct. While delivering his speech, Ray Muller should be aware of the audience characteristic of culture. The vast cultural differences between people (e.g., language, expressions, customs, values, and religion) increase the complexity of the communication process. Differences in values influence communication styles and message patterns. See 3-3: Step 3: Envision the Audience • Question 49 2 out of 2 points Communication is an arrangement that involves working at home or other remote locations and sending and receiving work from a company office electronically. Response Feedback: Communication is the process of exchanging and interpreting information and meaning between or among individuals through a system of symbols, signs, and behavior. In ideal situations, the goal is to reach mutual understanding. See 1-1: Value of Communication • Question 50 2 out of 2 points Organizational communication is communication that occurs with an organizational context. Response Feedback: Organizational communication is communication that occurs with an organizational context. Regardless of your career or level within an organization, your ability to communicate will affect not only the success of the organization but also your personal success and advancement within that organization. See 1-3: Communicating within Organizations