MSW 525 FINAL EXAM QUESTIONS
AND ANSWERS ALL CORRECT
What are 3 keys to getting through to a hostile crowd - Answer-• Get in - quickly and
efficiently describe the issue
• Neutralize the problem by explaining how to handle it or why it isn't really a problem
• Get out - move on to the next topic-do not linger or go into excess detail
Give an example of a Transformational question - Answer-• "If you could change one
thing about the direction of your company, what would it be?"
• "If there is one thing I can do to help you move more quickly toward your goals, what
would it be?"
• "What's the one thing you're proudest of accomplishing?"
What are 3 of the 4 steps to take after making a mistake - Answer-Answer the following
questions:
• If I had that to do over again, what I would do differently is:
• I would do things differently because:
• My commitment to do this (the new action) the next time is______. (1 = won't do it; 5 =
maybe; 10 = will do it)
• A good person to hold me accountable for doing this would be:
What are the 3 parts to a power thank you - Answer-• Thank the person for something
specific they did for you
• Acknowledge the effort it took for the person to help you
• Tell the person the difference that his or her act personally made to you
What are the 4 Rs of a power apology - Answer-• Remorse
• Restitution or surrender
• Rehabilitation
• Requesting forgiveness
What are 3 of the 4 steps to take when facing a person who's running amok (out of
control) - Answer-• Say, "Tell me what happened"
• Say, " I need to make sure that I heard exactly what you said, so I don't go off in some
wrong direction. If I heard you right, what you said is..."
• Wait until the person says, "Yes."
• Now say, "And that, makes you feel angry/frustrated/disappointed/ upset or what
exactly..."- Pick the word you think best describes what the person is feeling.
, What are 3 of the 5 suggestions to use in trying to achieve your goals - Answer-• Set
specific targets
• Put your goal in writing
• Tell someone about your goal
• Keep toxic people from stopping your progress
• Give it time
What are 3 of the 6 steps to keep yourself from getting derailed from your goals -
Answer-• Practice physical awareness
• Practice emotional awareness
• Practice impulse awareness
• Practice consequence awareness
• Practice solution awareness
• Practice benefit awareness
(BEPICS)
What are some characteristics of a group in transition? What kinds of behavior might
you expect at this phase of a group's development? - Answer-- Deal with
defensiveness, confront fears, work through conflict and control issues; silence,
dependency, questioning
What specific things would you want to teach members about how to confront one
another in appropriate, responsible, and caring ways? What are a few guidelines for
effective confrontation? - Answer-• Teaching what confrontation is and is not:
confrontation is NOT tearing others down, hitting others with negative feedback and
then retreating, being hostile with the aim of hurting others, telling others what is
basically wrong with them, or assaulting others' integrity
• Confrontation is designed to help members make an honest assessment of
themselves or to speak more about their own reactions
• Guidelines include: members/leaders know why they are confronting, one of the
purposes of confrontation is to develop a closer and more genuine relationship with
others, and confrontation is a means to get a client to consider an alternative
perspective
What thoughts do you have about how to work with the resistance of members so that
their resistance is not likely to become entrenched? (Pg. 223) - Answer-• According to
the text, client resistance is often caused by the therapist's misunderstanding and
inflexibility.
•The text states that Gestalt therapy, solution-focused therapy, narrative therapy,
motivational interviewing, and cognitive behavior therapy can all utilized to evaluate a
client's resistance
AND ANSWERS ALL CORRECT
What are 3 keys to getting through to a hostile crowd - Answer-• Get in - quickly and
efficiently describe the issue
• Neutralize the problem by explaining how to handle it or why it isn't really a problem
• Get out - move on to the next topic-do not linger or go into excess detail
Give an example of a Transformational question - Answer-• "If you could change one
thing about the direction of your company, what would it be?"
• "If there is one thing I can do to help you move more quickly toward your goals, what
would it be?"
• "What's the one thing you're proudest of accomplishing?"
What are 3 of the 4 steps to take after making a mistake - Answer-Answer the following
questions:
• If I had that to do over again, what I would do differently is:
• I would do things differently because:
• My commitment to do this (the new action) the next time is______. (1 = won't do it; 5 =
maybe; 10 = will do it)
• A good person to hold me accountable for doing this would be:
What are the 3 parts to a power thank you - Answer-• Thank the person for something
specific they did for you
• Acknowledge the effort it took for the person to help you
• Tell the person the difference that his or her act personally made to you
What are the 4 Rs of a power apology - Answer-• Remorse
• Restitution or surrender
• Rehabilitation
• Requesting forgiveness
What are 3 of the 4 steps to take when facing a person who's running amok (out of
control) - Answer-• Say, "Tell me what happened"
• Say, " I need to make sure that I heard exactly what you said, so I don't go off in some
wrong direction. If I heard you right, what you said is..."
• Wait until the person says, "Yes."
• Now say, "And that, makes you feel angry/frustrated/disappointed/ upset or what
exactly..."- Pick the word you think best describes what the person is feeling.
, What are 3 of the 5 suggestions to use in trying to achieve your goals - Answer-• Set
specific targets
• Put your goal in writing
• Tell someone about your goal
• Keep toxic people from stopping your progress
• Give it time
What are 3 of the 6 steps to keep yourself from getting derailed from your goals -
Answer-• Practice physical awareness
• Practice emotional awareness
• Practice impulse awareness
• Practice consequence awareness
• Practice solution awareness
• Practice benefit awareness
(BEPICS)
What are some characteristics of a group in transition? What kinds of behavior might
you expect at this phase of a group's development? - Answer-- Deal with
defensiveness, confront fears, work through conflict and control issues; silence,
dependency, questioning
What specific things would you want to teach members about how to confront one
another in appropriate, responsible, and caring ways? What are a few guidelines for
effective confrontation? - Answer-• Teaching what confrontation is and is not:
confrontation is NOT tearing others down, hitting others with negative feedback and
then retreating, being hostile with the aim of hurting others, telling others what is
basically wrong with them, or assaulting others' integrity
• Confrontation is designed to help members make an honest assessment of
themselves or to speak more about their own reactions
• Guidelines include: members/leaders know why they are confronting, one of the
purposes of confrontation is to develop a closer and more genuine relationship with
others, and confrontation is a means to get a client to consider an alternative
perspective
What thoughts do you have about how to work with the resistance of members so that
their resistance is not likely to become entrenched? (Pg. 223) - Answer-• According to
the text, client resistance is often caused by the therapist's misunderstanding and
inflexibility.
•The text states that Gestalt therapy, solution-focused therapy, narrative therapy,
motivational interviewing, and cognitive behavior therapy can all utilized to evaluate a
client's resistance
