ITSM CIS EXAM 2024 PREP WITH REAL EXAM QUESTIONS AND CORRECT ANSWERS ITSM CIS EXAM SERVICENOW ITSM CIS EXAM BUNDLE (NEWEST!!)

SERVICENOW CIS- g


ITSM 2024 EXAM AND PRACTICE EXAM 500
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QUESTIONS WITH DETAILED VERIFIED A g g g g


NSWERS AND RATIONALES (100% CORRE g g g g


CT) /A+ GRADE ASSURED/NEWEST!! g g g




What would you use to create a new hire employee request whi
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ch would allow you to order your workstation and company m
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obile?
a) knowledge item g

b) record producer g

c) catalog item g

d) order guide g

e) content item - ...ANSWER...d) order guide
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Which tool allows process owners to use natural language to au
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tomate approvals, tasks notifications and other record operatio
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ns with little to no code?
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a) workflow mapper g

b) workflow manager g

c) flow designer g

d) flow dashboard g


e) process designer - ...ANSWER...c) flow designer
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What process is responsible for defining and managing the life
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cycle of all catalog items, by producing and maintaining the ser
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vices in the catalog and ensuring that a central, accurate, consis
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tent source of data is provided?
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a) service portfolio management
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,b) catalog item management g g

c) service mapping g


d) service catalog management - g g g

...ANSWER...d) service catalog management
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Your customer needs different catalogs for:
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Human Resources - employee facing -
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gfor submitting requests to HR
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Customer - external customer facing -
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gfor ordering company products and services
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When these catalogs are created, in which table would the defin
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ition be stored?
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a) business services catalog [bs_catalog]
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b) catalog [sc_catalog] g

c) service portfolio catalog [sc_portfolio]
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d) service offering catalog [sn_offering] -
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g...ANSWER...b) catalog [sc_catalog] g g




When creating a catalog, which field specifies who can edit, up
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date, and delete catalogs, categories and catalog items?
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a) manager
b) contributors
c) owner
d) editor - ...ANSWER...d) editor
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Which type of catalog item may be found in a service catalog?
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a) requested items g

b) record producers g

c) categories
d) execution plans - ...ANSWER...b) record producers
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Which of the following are users able to do when configuring st
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ages in flow designer?
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,a) display the stages to the requester g g g g g

b) create any number of stages g g g g

c) import a copy of a pre-defined stage set g g g g g g g


d) define the stage set in a subflow - g g g g g g g

...ANSWER...b) create any number of stages
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c) import a copy of a pre-defined stage set
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When creating a catalog, which field specifies who is able to cr
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eate, modify, publish items in the catalog?
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a) editors
b) item admins g

c) item owners g


d) authors - ...ANSWER...a) editors g g g




When defining catalog categories and subcategories, what are s
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ome good practices to follow?
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a) align categories with CMDB classes where possible
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b) keep the number of top-level categories to 8-10
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c) remember that items can only be assigned to one category g g g g g g g g g

d) do not go to deep with subcategories: go only 1-
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2 levels deep - ...ANSWER...b) keep the number of top-
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level categories to 8-10
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d) do not go to deep with subcategories: go only 1-2 levels deep
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In request fulfillment, approvals can be required before a reque
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st can be fulfilled. Your customer is worried about requests gett
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ing stuck in the process flow, if the approver is on extended abs
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ence from the office.
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What can you suggest to alleviate this concern? (Choose two.)
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a) the approver can use the delegate module to assign a person t
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o approve on their behalf, while they are away from the office
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, b) the approver can set their approval notifications to
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forwawrd to their personal email address g g g g g

c) the approval can be defined as a group approval, where any
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member of the group can approve g g g g g

d) the approver can set their approval notifications to auto-
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greply with 'approved' in the subject line -
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g...ANSWER...a) the approver can use the delegate module to g g g g g g g g g

assign a person to approve on their behalf, while htey are awa
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y from the office
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c) the approval can be defined as a group approval, where any
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member of the group can approve g g g g g




Released in Quebec, what tool enables you to delegate the
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creation and maintenance of common and simple use case
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catalog items to business users?g g g g

a) catalog wizard g

b) catalog designer g

c) catalog item builder g g

d) catalog builder - ...ANSWER...d) catalog builder
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Request fulfillment relies on three record types, requests, reque
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sted items and catalog tasks. The lifecycle status of these record
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s is reflected in a combination of state and stage fields. Which st
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atus field is set by the flow?
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a) stage on requested item g g g

b) status on request g g

c) state on catalog task g g g


d) state on requested item - g g g g

...ANSWER...a) stage on requested item
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Your implementation team has a new Business Analyst. They
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will be attending their first Service Catalog workshop and will b
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e responsible for capturing notes and decisions from the worksh
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op.