ITSM CIS Practice Questions & 100% Cor
g g g g g g
rect Answers g
WhatgtypesgofgCI'sgwillgbegincludedgingagreportgrungagainstgthegcmdb_ci_computergtab
le?
A. JustgCIsgdefinedgdirectlygingcmdb_ci_computer
B. CIsgdefinedgdirectlygingcmdb_ci_computergandgallgparentgclasses
C. CIsgdefinedgdirectlygingcmdb_ci_computergandgallgchildgclasses
✓ :~~ C.gCI'sgdefinedgdirectlygingcmdb_ci_computergandgallgchildgclasses
WhichgfieldgfromgthegconfigurationgitemgwillgautomaticallygpopulategingthegAssignm
entggroupgfieldgofgangincidentgrecord?
A. Managedgby
B. Supportggroup
C. Approvalggroup
D. Changeggroup
✓ :~~ B.gSupportggroup
(Pg.g290)
Master01g|g September,g2024/2025 |gLatestgupdate
, 2g|gPgagggeg|g©gcopyrightg 2024/2025g|gGradegA+
Whichgofgthegfollowinggaregdefinedgforgaggivengchangegmodel?g(Choosegthree.)
A. Phasegtransitions
B. Stategmodel
C. Stategtransitiongconditions
D. Phasegmodel
E. Stategtransitions
✓ :~~ B.gStategmodel
C.gStategtransitiongconditions
E.gStategtransitions
(Pg.g398)
WhengisgagchangegtaskgforgPostgImplementationgReviewgcreatedgforgangunauthorizedgc
hange?
A. WhengthegchangegrequestgmovesgtogClose
B. Whengagchangegmanagergacceptsgthegchange
C. WhengthegchangegrequestgmovesgtogagstategofgReview
D. WhengthegchangegrequestgmovesgtogagstategofgAssess
Master01g|g September,g2024/2025 |gLatestgupdate
, 3g|gPgagggeg|g©gcopyrightg 2024/2025g|gGradegA+
✓ :~~ C.gWhengthegchangegrequestgmovesgtogagstategofgReview
(Pg.g454)
WhichgshouldgbegusedgtogexploregthegentireghierarchygandgtablegdefinitionsgofgthegCon
figurationgManagementgDatabasegClasses?
A. Reports
B. CIgClassgManager
C. ApplicationgMenus
D. DependencygView
✓ :~~ B.gCIgClassgManager
(Pg.g33)
WhichgofgthegfollowinggcannotgbegdefinedgorgsetgthroughgagCataloggUIgPolicy?
A. Settinggagvariablegtogmandatory
B. Applygagrequirementgtogallgformgviews
C. Settinggagcataloggcategorygtogvisible
D. Settinggagvariablegtogread-only
Master01g|g September,g2024/2025 |gLatestgupdate
, 4g|gPgagggeg|g©gcopyrightg 2024/2025g|gGradegA+
✓ :~~ B.gApplygagrequirementgtogallgformgviews
(Pg.148)
Whichgtypegofgcataloggitemgshouldgbegusedgtogcreategangincidentgrecordgfromgthegport
al?
A. IncidentgTemplate
B. RequestgItem
C. OrdergGuide
D. RecordgProducer
✓ :~~ D.gRecordgProducer
(Pg.g138)
WhichgincidentgmanagementgrolesgaregactivatedgbyginstallinggthegITSMgRolesgpluging(
com.snc.itsm.roles)?g(Choosegtwo.)
A. sn_incident_read
B. itsm_incident_read
C. incident_manager
Master01g|g September,g2024/2025 |gLatestgupdate