Salesforce Admin Certification | 175 Questions and Answers 100% Correct | Updated 2024

Salesforce Admin Certification Exam 2024 u u u uu




with 100% correct answers
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1. When working on opportunities, sales representatives at
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Universal Containers need to understand how their peers have successfully managed other opportunities
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with comparable products, competing against the same competitors. Which feature should a system adm
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inistrator use to facilitate them? Choose 2 answers
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A. Big deal alerts
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B. Chatter groups
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C. Similar opportunities
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D. Opportunity update reminders - correct answer B. Chatter groups
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C. Similar
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opportunities



2 .A system administrator has created a formula field on a lead object to calculate a number. How can the
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numerical value be mapped to the account record upon lead conversion?
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A. The lead formula field value can be mapped to a number field on the account record
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B. The lead formula field value can be mapped to a roll-up summary field on the account record
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C. The lead formula field value can be mapped to a formula field on the account record
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D. The lead formula field value can be mapped to a standard field on the account record -
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correct answer A. The lead formula field value can be mapped to a number field on the account record
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3. Which field type can be used as an external ID?
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Choose 3: u




A. Text field
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B. Email field
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,C. URL field
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D. Number field
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E. Formula field - correct answer A. Text field
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B. Email field
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D. Number field
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For each object that can have custom fields you can set up to three custom text, number, or email fields a
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s external IDs. An external ID field contains record identifiers from a system outside of Salesforce
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Source: https://help.salesforce.com/apex/HTViewHelpDoc?
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id=custom_field_attributes.htm&language=en



4. Which schedule type can be defined for a product? Choose 2:
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A. Revenue
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B. Production
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C. Quantity
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D. Forecast - correct answer A. Revenue
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C. Quantity
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5. Which user is listed in the case history related list for case changes made for assignment and escalation
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rules?



A. The owner of the case when the rule was triggered
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B. The default case owner specified in the assignment or escalation rule
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C. The user who created the assignment or escalation rule
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D. The automated case user specified in the support settings -
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correct answer D. The automated case user specified in the support settings
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6. What can be transferred from one user to another user during a mass transfer of account records?
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,Choose 3 answers: u u




A. Open activities
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B. Closed activities
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C. Open cases
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D. Related custom object records
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E. Closed cases - correct answer A. Open Activities
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C. Open Cases
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E. Closed Cases
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7. A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipelin
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e.



What may be updated as a result of the status change?
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Choose 2 answers u u




A. Sales quota
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B. Amount rating
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C. Forecast category
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D. Probability - correct answer C. Forecast Category
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D. Probability
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8. What task can a delegated administrator perform?
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Choose 3 answers: u u




A. Manage users within specified roles
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B. Create new user profiles
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C. Reset passwords for all users
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D. Log in as a user who has granted login access
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E. Manage specified custom objects - correct answer A. Manage users within specified roles
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, D. Log in as a user who has granted login access
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E. Manage specified custom objects
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9. Which data can be highlighted in a report using
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conditional highlighting? u




Choose 3 answers: u u




A. Grand totals
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B. Summarized totals
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C. Data fields
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E. Grouped by field names
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F. Summary formula - correct answer A. Grand Totals
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B. Summarized totals
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C. Data fields
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10. A user received an error message when attempting to log into Salesforce. What is the first step the Sal
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esforce administrator would take to troubleshoot the problem?
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A. Reset the password
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B. Unlock the user
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C. Change the login IP ranges
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D. View the login history - correct answer D. View the log in history
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11. The marketing team at Universal Containers use a web to lead form to capture leads from its website
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and a lead assignment rule to assign the leads to the appropriate sales representatives.
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How can a system administrator ensure that all leads are handled even when they do not meet the assign
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ment criteria? u




A. Specify a default lead owner
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