1
TFOT Assessment 2 Exam Study Guide with Complete
Solutions
Organizational Factors - (answers)Communication, Structural, Line-staff
distinctions, rewards, resources
Personal Behavior Factors - (answers)Values, Perceptions, Personality
5 styles of conflict management - (answers)competing, collaborating,
compromising, avoiding, accommodating
Additional factors of conflict mngt - (answers)Who am I dealing with, what are the
stakes, what's the situation
Communication Factors - (answers)mixed messages, physical distance, scheduling
differences, ect
structural factors - (answers)too many cooks or people who don't speak up
Line-Staff distinctions - (answers)different focus for people in different parts of
the chain
Rewards - (answers)Can create resentment from people who think the one
awarded don't deserve it
, 2
Resource Interdependence - (answers)Fighting amongst what's available
Values - (answers)PBF, what is valued in the person
Perceptions - (answers)PBF, how I perceive something vs how the other person
does
Personality - (answers)PBF, conflicting types working together
Competing - (answers)Super low cooperation, high assertiveness
Collaborating - (answers)High cooperation, High assertiveness
Accommodating - (answers)High cooperation, low assertiveness
Avoiding - (answers)low cooperation, low assertiveness
Compromising - (answers)mid cooperation, mid assertiveness
Lewin's Change Management Model - (answers)unfreeze, change, refreeze
TFOT Assessment 2 Exam Study Guide with Complete
Solutions
Organizational Factors - (answers)Communication, Structural, Line-staff
distinctions, rewards, resources
Personal Behavior Factors - (answers)Values, Perceptions, Personality
5 styles of conflict management - (answers)competing, collaborating,
compromising, avoiding, accommodating
Additional factors of conflict mngt - (answers)Who am I dealing with, what are the
stakes, what's the situation
Communication Factors - (answers)mixed messages, physical distance, scheduling
differences, ect
structural factors - (answers)too many cooks or people who don't speak up
Line-Staff distinctions - (answers)different focus for people in different parts of
the chain
Rewards - (answers)Can create resentment from people who think the one
awarded don't deserve it
, 2
Resource Interdependence - (answers)Fighting amongst what's available
Values - (answers)PBF, what is valued in the person
Perceptions - (answers)PBF, how I perceive something vs how the other person
does
Personality - (answers)PBF, conflicting types working together
Competing - (answers)Super low cooperation, high assertiveness
Collaborating - (answers)High cooperation, High assertiveness
Accommodating - (answers)High cooperation, low assertiveness
Avoiding - (answers)low cooperation, low assertiveness
Compromising - (answers)mid cooperation, mid assertiveness
Lewin's Change Management Model - (answers)unfreeze, change, refreeze
