PUBLIX DELI MANAGEMENT EXAM 2024 WIT u u uu u u
H 100% ACCURATE SOLUTIONS
u u u
Publix Mission - ANSWER ☑☑Our Mission at Publix is to be the premier quality food retailer in the world.
u u uu u u u u u u u u u u u u u u u
5 Mission Commitments -
u u u
ANSWER ☑☑Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and employm
uu u u u u u u u u u u u u u
ent security; devotion to stewardship of stockholders; involvement as citizens in the community.
u u u u u u u u u u u u
Roles in the Deli - u u u u
ANSWER ☑☑Deli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility, Cheese Specialist, Prepared F
uu u u u u u u u u u u u u u
oods Specialist u
Role of Deli Clerk -
u u u u
ANSWER ☑☑assisting customer, maintaining product levels, production and sanitation, maintaining pro
uu u u u u u u u u u u
per balances, operation and safety of equipment, packaging sale products, special orders and trays, cleani
u u u u u u u u u u u u u u
ng, stocking, and answering phones
u u u u
What does a 64 oz container hold? - ANSWER ☑☑Cold pack mix chicken or 20 pc h&s wings
u u u u u u u uu u u u u u u u u u
What does a 24 oz M/wave container hold? - ANSWER ☑☑Cold pack chicken tenders
u u u u u u u u uu u u u u
What are the day stickers called that we put on the bulk meat? - ANSWER ☑☑8 day stickers
u u u u u u u u u u u u u uu u u u
You have six pieces of smoked pepper chicken going out of date in 3 days due to warehouse charts, what
u u u u u u u u u u u u u u u u u u u u
do you do? - ANSWER ☑☑Demo for the first day and suggestive sell to every customer.
u u u uu u u u u u u u u u u u u
On the second day drop the price by 25% and make appropriate signs. On the last day before it goes out, d
u u u u u u u u u u u u u u u u u u u u u
rop the price even further and have your team push it.
u u u u u u u u u u
,What is the proper order of dropping mix chicken in the fryer? - ANSWER ☑☑Thighs, Breast, Leg, Wing
u u u u u u u u u u u u uu u u u u
What do you have to do the thighs before you drop them in the fryer? - ANSWER ☑☑Pop the bone joint
u u u u u u u u u u u u u u u uu u u u u
How long do you have with cold items before bacteria grows exponentially? -
u u u u u u u u u u u u
ANSWER ☑☑4 hours (but we want to keep the cold chain as quickly as possible)
uu u u u u u u u u u u u u u u
How long do sub kits get? - ANSWER ☑☑Day of production (1 day)
u u u u u u uu u u u u u
What is the serving size of Egg, Ham, Tuna, Neptune, Savory Tarragon, Chunky White Chicken, Chicken, Ca
u u u u u u u u u u u u u u u u
rrots and Raisins, Cheddar Jack, Sweet Coleslaw, Shredded Coleslaw, salad? - ANSWER ☑☑1/2 cup (100g)
u u u u u u u u u u uu u u u
What temperature should rotisserie be at when you take them off? -
u u u u u u u u u u u
ANSWER ☑☑180 degrees fahrenheit
uu u u u
What is the serving size on baked beans or cowboy beans? - ANSWER ☑☑1/3 cup (100g)
u u u u u u u u u u u uu u u u
What is the serving size on Southern style, Home-style and Macaroni salads? -
u u u u u u u u u u u u
ANSWER ☑☑3/4 cup (140g)
uu u u u
What is the shelf life of Grab and Go Sandwiches? - ANSWER ☑☑2 days
u u u u u u u u u u uu u u
What is the shelf life of Grab and Go Salads? - ANSWER ☑☑2 days
u u u u u u u u u u uu u u
What is the only cheese that uses Sheep's milk? - ANSWER ☑☑Spanish Manchego
u u u u u u u u u uu u u
What does "PPM" stand for? - ANSWER ☑☑Parts Per Million
u u u u u uu u u u
What is the acceptable range your Q-San should test between? - ANSWER ☑☑Between 150-400
u u u u u u u u u u uu u u
,At what temperature should your dish washing water be at? -
u u u u u u u u u u
ANSWER ☑☑A minimum of 110 degrees fahrenheit
uu u u u u u u
At what temperature should your Q-San be at? - ANSWER ☑☑75 degrees fahrenheit or lower
u u u u u u u u uu u u u u u
What does "PPE" stand for? - ANSWER ☑☑Personal Protective Equipment
u u u u u uu u u u
How often should you change your breading water in the kitchen? - ANSWER ☑☑Every Hour
u u u u u u u u u u u uu u u
T
E
A
M - ANSWER ☑☑Together
u uu u u
Everyone u
Achieves u
More
How long do you sharpen the front edge of a slicer blade? - ANSWER ☑☑30 seconds
u u u u u u u u u u u u uu u u
How long do you sharpen the back side of a slicer blade? - ANSWER ☑☑2 seconds
u u u u u u u u u u u u uu u u
How long do Boars Head meats last after being sliced? - ANSWER ☑☑3 days
u u u u u u u u u u uu u u
What are the Boars Head 5 steps to great customer service? - ANSWER ☑☑1. Greeting
u u u u u u u u u u u uu u u
2.Suggestive Sell u
3.Slice, Show, Offeru u
4. Companion Sell
u u
, 5. Gracious Close
u u
What are the Publix 5 steps to great customer service? - ANSWER ☑☑1. Friendly Greeting
u u u u u u u u u u uu u u u
2. Discovery
u
3. Recommendation
u
4. Affirmation
u
5. Invitation
u
What is the 6-inch rule? -
u u u u u
ANSWER ☑☑The 6 inch rule requires that you to store products at least six inches off the floor on a shelf
uu u u u u u u u u u u u u u u u u u u u u u
or other device designated for permanent storage. the 6-
u u u u u u u u
inch rule is designed to safeguard products by keeping them off the floor and away from potential contam
u u u u u u u u u u u u u u u u u
ination by pests or cleaning chemicals and aid in effective cleaning.
u u u u u u u u u u u
NOTE: Products stored on pallets meet these requirements
u u u u u u u
How does the Publix deli define quality? - ANSWER ☑☑Fresh -
u u u u u u u uu u u
Minimal time delay between field and food preparation
u u u u u u u u
Tasty - Maintained by the use of comparative food taste tests
u u u u u u u u u u
Healthy - Based on the USDA guidelines
u u u u u u
What are the 5 S's? - ANSWER ☑☑S1- Sort and Remove (unproductive inventory)
u u u u u uu u u u u u u u
S2- Shine (clean your work space)
u u u u u
S3- Set locations and visual cues
u u u u u u
S4- Standardize
u u
S5- Sustain
u
What is the 4-inch rule? -
u u u u u
ANSWER ☑☑The 4 inch rule requires you to keep 4 inches between the item and the wall
uu u u u u u u u u u u u u u u u u
H 100% ACCURATE SOLUTIONS
u u u
Publix Mission - ANSWER ☑☑Our Mission at Publix is to be the premier quality food retailer in the world.
u u uu u u u u u u u u u u u u u u u
5 Mission Commitments -
u u u
ANSWER ☑☑Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and employm
uu u u u u u u u u u u u u u
ent security; devotion to stewardship of stockholders; involvement as citizens in the community.
u u u u u u u u u u u u
Roles in the Deli - u u u u
ANSWER ☑☑Deli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility, Cheese Specialist, Prepared F
uu u u u u u u u u u u u u u
oods Specialist u
Role of Deli Clerk -
u u u u
ANSWER ☑☑assisting customer, maintaining product levels, production and sanitation, maintaining pro
uu u u u u u u u u u u
per balances, operation and safety of equipment, packaging sale products, special orders and trays, cleani
u u u u u u u u u u u u u u
ng, stocking, and answering phones
u u u u
What does a 64 oz container hold? - ANSWER ☑☑Cold pack mix chicken or 20 pc h&s wings
u u u u u u u uu u u u u u u u u u
What does a 24 oz M/wave container hold? - ANSWER ☑☑Cold pack chicken tenders
u u u u u u u u uu u u u u
What are the day stickers called that we put on the bulk meat? - ANSWER ☑☑8 day stickers
u u u u u u u u u u u u u uu u u u
You have six pieces of smoked pepper chicken going out of date in 3 days due to warehouse charts, what
u u u u u u u u u u u u u u u u u u u u
do you do? - ANSWER ☑☑Demo for the first day and suggestive sell to every customer.
u u u uu u u u u u u u u u u u u
On the second day drop the price by 25% and make appropriate signs. On the last day before it goes out, d
u u u u u u u u u u u u u u u u u u u u u
rop the price even further and have your team push it.
u u u u u u u u u u
,What is the proper order of dropping mix chicken in the fryer? - ANSWER ☑☑Thighs, Breast, Leg, Wing
u u u u u u u u u u u u uu u u u u
What do you have to do the thighs before you drop them in the fryer? - ANSWER ☑☑Pop the bone joint
u u u u u u u u u u u u u u u uu u u u u
How long do you have with cold items before bacteria grows exponentially? -
u u u u u u u u u u u u
ANSWER ☑☑4 hours (but we want to keep the cold chain as quickly as possible)
uu u u u u u u u u u u u u u u
How long do sub kits get? - ANSWER ☑☑Day of production (1 day)
u u u u u u uu u u u u u
What is the serving size of Egg, Ham, Tuna, Neptune, Savory Tarragon, Chunky White Chicken, Chicken, Ca
u u u u u u u u u u u u u u u u
rrots and Raisins, Cheddar Jack, Sweet Coleslaw, Shredded Coleslaw, salad? - ANSWER ☑☑1/2 cup (100g)
u u u u u u u u u u uu u u u
What temperature should rotisserie be at when you take them off? -
u u u u u u u u u u u
ANSWER ☑☑180 degrees fahrenheit
uu u u u
What is the serving size on baked beans or cowboy beans? - ANSWER ☑☑1/3 cup (100g)
u u u u u u u u u u u uu u u u
What is the serving size on Southern style, Home-style and Macaroni salads? -
u u u u u u u u u u u u
ANSWER ☑☑3/4 cup (140g)
uu u u u
What is the shelf life of Grab and Go Sandwiches? - ANSWER ☑☑2 days
u u u u u u u u u u uu u u
What is the shelf life of Grab and Go Salads? - ANSWER ☑☑2 days
u u u u u u u u u u uu u u
What is the only cheese that uses Sheep's milk? - ANSWER ☑☑Spanish Manchego
u u u u u u u u u uu u u
What does "PPM" stand for? - ANSWER ☑☑Parts Per Million
u u u u u uu u u u
What is the acceptable range your Q-San should test between? - ANSWER ☑☑Between 150-400
u u u u u u u u u u uu u u
,At what temperature should your dish washing water be at? -
u u u u u u u u u u
ANSWER ☑☑A minimum of 110 degrees fahrenheit
uu u u u u u u
At what temperature should your Q-San be at? - ANSWER ☑☑75 degrees fahrenheit or lower
u u u u u u u u uu u u u u u
What does "PPE" stand for? - ANSWER ☑☑Personal Protective Equipment
u u u u u uu u u u
How often should you change your breading water in the kitchen? - ANSWER ☑☑Every Hour
u u u u u u u u u u u uu u u
T
E
A
M - ANSWER ☑☑Together
u uu u u
Everyone u
Achieves u
More
How long do you sharpen the front edge of a slicer blade? - ANSWER ☑☑30 seconds
u u u u u u u u u u u u uu u u
How long do you sharpen the back side of a slicer blade? - ANSWER ☑☑2 seconds
u u u u u u u u u u u u uu u u
How long do Boars Head meats last after being sliced? - ANSWER ☑☑3 days
u u u u u u u u u u uu u u
What are the Boars Head 5 steps to great customer service? - ANSWER ☑☑1. Greeting
u u u u u u u u u u u uu u u
2.Suggestive Sell u
3.Slice, Show, Offeru u
4. Companion Sell
u u
, 5. Gracious Close
u u
What are the Publix 5 steps to great customer service? - ANSWER ☑☑1. Friendly Greeting
u u u u u u u u u u uu u u u
2. Discovery
u
3. Recommendation
u
4. Affirmation
u
5. Invitation
u
What is the 6-inch rule? -
u u u u u
ANSWER ☑☑The 6 inch rule requires that you to store products at least six inches off the floor on a shelf
uu u u u u u u u u u u u u u u u u u u u u u
or other device designated for permanent storage. the 6-
u u u u u u u u
inch rule is designed to safeguard products by keeping them off the floor and away from potential contam
u u u u u u u u u u u u u u u u u
ination by pests or cleaning chemicals and aid in effective cleaning.
u u u u u u u u u u u
NOTE: Products stored on pallets meet these requirements
u u u u u u u
How does the Publix deli define quality? - ANSWER ☑☑Fresh -
u u u u u u u uu u u
Minimal time delay between field and food preparation
u u u u u u u u
Tasty - Maintained by the use of comparative food taste tests
u u u u u u u u u u
Healthy - Based on the USDA guidelines
u u u u u u
What are the 5 S's? - ANSWER ☑☑S1- Sort and Remove (unproductive inventory)
u u u u u uu u u u u u u u
S2- Shine (clean your work space)
u u u u u
S3- Set locations and visual cues
u u u u u u
S4- Standardize
u u
S5- Sustain
u
What is the 4-inch rule? -
u u u u u
ANSWER ☑☑The 4 inch rule requires you to keep 4 inches between the item and the wall
uu u u u u u u u u u u u u u u u u
