TICO Travel Counsellor Exam
TICO Travel Counsellor Exam Question with
Correct Answers 2025
The phrase "to promote a fair and informed marketplace where consumers can be
confident of their travel purchases" is the
a. mission statement of the Ministry of Consumer Services
b. mission statement of TICO
c. vision statement of TICO
d. purpose of the Travel Industry Act, 2002 -Correct Answer ✔b
The administration of the Travel Industry Act, 2002 was delegated to TICO by the
a. federal government
b. travel industry
c. Ministry of Consumer and Corporate Affairs
d. Ontario provincial government -Correct Answer ✔d
TICO works with which three groups to carry out its mandate
a. Consumers, travel retailers, the federal government
b. Travel retailers, travel wholesalers and consumers
c. The travel industry, the provincial government and consumers
d. Suppliers, travel agents and consumers -Correct Answer ✔c
The best description of Ontario's Travel Industry Act, 2002 is that it
a. outlines the rights of consumers
b. sets down the rules under which travel retailers and travel wholesalers must
operate in Ontario
c. goes into detail to explain the content of the related regulations
d. provides guidelines to travel retailers and travel wholesalers about what
must be included in vacation packages -Correct Answer ✔b
TICO lays charges after discovering that a man has been selling travel services
without being a registrant or an employee in a registrant's agency or office. When
the man sees his name in the newspaper, he threatens to take legal action against
TICO for violating his privacy. He will lose the case because
a. Ontario Regulation 26/05 provides that TICO's Registrar must make these
details available to the public
b. the Ministry of Consumer Services lays charges against illegal sellers of
travel, not TICO
c. no law says a person has to be registered to sell travel services in Ontario
d. Ontario Regulation 26/05 specifically states that no one can take legal action
against TICO -Correct Answer ✔a
Who is the Statutory Director appointed by?
TICO Travel Counsellor Exam
, TICO Travel Counsellor Exam
a. the Registrar
b. the Minister
c. the TICO Board of Directors
d. the Premier -Correct Answer ✔c
Before counselling or advising a client, a travel agent must
a. inform the client of any counselling fee charged
b. show a picture of the travel service being sold
c. advise the client of the need for a passport or visa
d. ask to make an imprint of the customer's credit card -Correct Answer ✔a
In the Travel Industry Act, 2002, the term "representation" refers to
a. print advertisements only
b. print advertisements except for billboards
c. presentations of any type, including oral, print, and electronic
d. oral presentations only -Correct Answer ✔c
According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a
client before booking
a. that conditions at the destination may be different from those in Canada
b. the total price of the travel services, including all taxes and service charges
c. that a counselling fee is applied by the agent
d. that some days can be cloudy, even in a sun destination -Correct Answer ✔d
ABC Travel puts an advertisement in the newspaper that announces a package
holiday "From $999 and up." TICO would not consider this acceptable because
a. the price should have been shown as $999.00 to prevent any confusion
b. registrants are required to include PST, GST and HST in the advertised price
c. the Regulation states that consumers must know the exact cost of all the travel
services provided
d. the advertisement did not specifically state whether the price is in Canadian or
U.S. dollars -Correct Answer ✔c
A consumer selects a package tour from a tour wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the consumer
who wants a quiet location for her holiday. When she arrives at the hotel, she is upset
by the non-stop noise outside her room as the hotel starts construction of a new
swimming pool. Who is to blame for this consumer's dissatisfaction?
a. The hotel, which should have cancelled all bookings during construction.
b. The travel wholesaler, which should have disclosed in its brochure information
about construction or renovation of the property.
c. The woman, who should have more thoroughly researched the hotel before
booking.
d. The construction company, which should have offered all its guests a set of
ear plugs. -Correct Answer ✔b
TICO Travel Counsellor Exam
TICO Travel Counsellor Exam Question with
Correct Answers 2025
The phrase "to promote a fair and informed marketplace where consumers can be
confident of their travel purchases" is the
a. mission statement of the Ministry of Consumer Services
b. mission statement of TICO
c. vision statement of TICO
d. purpose of the Travel Industry Act, 2002 -Correct Answer ✔b
The administration of the Travel Industry Act, 2002 was delegated to TICO by the
a. federal government
b. travel industry
c. Ministry of Consumer and Corporate Affairs
d. Ontario provincial government -Correct Answer ✔d
TICO works with which three groups to carry out its mandate
a. Consumers, travel retailers, the federal government
b. Travel retailers, travel wholesalers and consumers
c. The travel industry, the provincial government and consumers
d. Suppliers, travel agents and consumers -Correct Answer ✔c
The best description of Ontario's Travel Industry Act, 2002 is that it
a. outlines the rights of consumers
b. sets down the rules under which travel retailers and travel wholesalers must
operate in Ontario
c. goes into detail to explain the content of the related regulations
d. provides guidelines to travel retailers and travel wholesalers about what
must be included in vacation packages -Correct Answer ✔b
TICO lays charges after discovering that a man has been selling travel services
without being a registrant or an employee in a registrant's agency or office. When
the man sees his name in the newspaper, he threatens to take legal action against
TICO for violating his privacy. He will lose the case because
a. Ontario Regulation 26/05 provides that TICO's Registrar must make these
details available to the public
b. the Ministry of Consumer Services lays charges against illegal sellers of
travel, not TICO
c. no law says a person has to be registered to sell travel services in Ontario
d. Ontario Regulation 26/05 specifically states that no one can take legal action
against TICO -Correct Answer ✔a
Who is the Statutory Director appointed by?
TICO Travel Counsellor Exam
, TICO Travel Counsellor Exam
a. the Registrar
b. the Minister
c. the TICO Board of Directors
d. the Premier -Correct Answer ✔c
Before counselling or advising a client, a travel agent must
a. inform the client of any counselling fee charged
b. show a picture of the travel service being sold
c. advise the client of the need for a passport or visa
d. ask to make an imprint of the customer's credit card -Correct Answer ✔a
In the Travel Industry Act, 2002, the term "representation" refers to
a. print advertisements only
b. print advertisements except for billboards
c. presentations of any type, including oral, print, and electronic
d. oral presentations only -Correct Answer ✔c
According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a
client before booking
a. that conditions at the destination may be different from those in Canada
b. the total price of the travel services, including all taxes and service charges
c. that a counselling fee is applied by the agent
d. that some days can be cloudy, even in a sun destination -Correct Answer ✔d
ABC Travel puts an advertisement in the newspaper that announces a package
holiday "From $999 and up." TICO would not consider this acceptable because
a. the price should have been shown as $999.00 to prevent any confusion
b. registrants are required to include PST, GST and HST in the advertised price
c. the Regulation states that consumers must know the exact cost of all the travel
services provided
d. the advertisement did not specifically state whether the price is in Canadian or
U.S. dollars -Correct Answer ✔c
A consumer selects a package tour from a tour wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the consumer
who wants a quiet location for her holiday. When she arrives at the hotel, she is upset
by the non-stop noise outside her room as the hotel starts construction of a new
swimming pool. Who is to blame for this consumer's dissatisfaction?
a. The hotel, which should have cancelled all bookings during construction.
b. The travel wholesaler, which should have disclosed in its brochure information
about construction or renovation of the property.
c. The woman, who should have more thoroughly researched the hotel before
booking.
d. The construction company, which should have offered all its guests a set of
ear plugs. -Correct Answer ✔b
TICO Travel Counsellor Exam
