SFDC ADMIN 201 ACTUAL EXAM WITH QUESTIONS AND CORRECTAN
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SWERS (VERIFIED AND WELL DETAILED ANSWERS) LATEST UPDATE
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2024/2025
P
feature allows a user to group campaigns within a specific marketing program orinitiat
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ive?
A. campaign hierarchy P
B. campaign lists P
C. campaign members P
D. campaign influence - CORRECT ANSWER A. campaign hierarchy
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Which dashboard component can display data from the summary rows of reports?
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A. gauge
B. table
C. chart
D. metric - CORRECT ANSWER B. table, C. chart
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Which setting can a system administrator enable in the user interface? Pick 2.
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A. customizable recent tags P P
B. chatter messenger for specific users
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C. printable list views
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D. related list hover links -
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CORRECT ANSWER C. printable list views, D.related list hover links
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,A sales user at Universal Container has updated the opportunity stage for an opportu
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nity in the pipeline. What may be updated as a result of the stage change?Choose 2 an
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swers.
A. sales quota P
B. account rating P
C. forecast category P
D. probability - CORRECT ANSWER C. forecast category, D. probability
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What is a method for adding content to Salesforce CRM Content? Choose 2answers.
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A. attachments
B. chatter files P
C. libraries
D. documents - CORRECT ANSWER B. chatter files, D. documents
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Universal Container uses web-to- P P P
case to convert support requests submitted through its website into cases. The suppo
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rt team would like Salesforce to automatically send an email containing password re
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set instructions to the customerwhen the case subject contains the words "forgot" an
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d "password." What does the admin need to configure to meet this requirement?
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A. support settings P
B. auto-response rule P
C. validation rule P
D. email-to-case - CORRECT ANSWER B. auto-response rule P P P P P P
A sales executive at Universal Containers wants to be notified whenever high-
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value opportunities are created for hot accounts. How should an admin meet thisreq
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uirement?
,A. create the workflow rule on opportunity object
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B. create an escalation rule based on the opportunity amount
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C. create an auto-response rule based on the opportunity amount
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D. create a validation rule that evaluates the account rating -
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CORRECTANSWER A. create the workflow rule on opportunity object
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The sales team at Universal Container wants an easy solution to gather customer req
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uirements and share presentations with their customers. What should an admindo to
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help the sales team achieve this goal? Choose 2 answers.
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A. add customers to private chatter groups
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B. use chatter files to share presentations
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C. add customers to libraries
P P P
D. create opportunity teams for customers -
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CORRECT ANSWER A. add customers to private chatter groups, B. use ch
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atter files to share presentations
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Which statement about sharing rules is true? Choose 2 answers.
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A. sharing rules open up access of records
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B. sharing rules are required in public read/write organizations
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C. sharing rules grant delete access to records
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D. sharing rules grant record access to roles and public groups -
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CORRECTANSWER A. sharing rules open up access of records, D. sharin
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g rules grantrecord access to roles and public groups
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What must an admin do when creating a record type?
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A. set the field level security for the record type
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B. create a new page layout for the record type
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C. assign the record type to the appropriate profiles
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, D. add the record type to the required user records -
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CORRECT ANSWER C.assign the record type to the appropriate profiles
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What is the purpose of the AppExchange? Choose 2 answers.
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A. customers can share and install apps published by Salesforce partners
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B. support users can install the Service Cloud console custom app
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C. partners can download accounts and contacts to collaborate on sales deals
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D. admins can download and customize pre-built dashboards and reports -
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CORRECT ANSWER A. customers can share and install apps published by
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Salesforce partners, B. support users can install the Service Cloud console customapp
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What is a capability of Salesforce Knowledge? Choose 2 answers.
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A. Knowledge allows an organization to share articles with partner portal users
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B. Knowledge only allows a single article type across all data categories
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C. Knowledge automatically creates a solution for each new article
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D. Knowledge uses data categories and roles to make articles visible to the specificu
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sers -
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PCORRECT ANSWER A. Knowledge allows an organization to share articles with
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Ppartner portal users, D. Knowledge uses data categories and roles to make articles v
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isible to the specific users
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Universal Container is using a private sharing model. The U.S. sales director needsfull
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access to all records owned by the U.S. sales representatives. How can this be accom
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plished?
A. define a role hierarchy where the U.S sales director rolls up to the CEO
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B. define a role hierarchy where the U.S. sales representatives roll up to the salesdi
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rector
C. give the U.S. sales director read/write/edit/delete object permission on thep
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rofile
P P P P P P P P P
SWERS (VERIFIED AND WELL DETAILED ANSWERS) LATEST UPDATE
P P P P P P P
2024/2025
P
feature allows a user to group campaigns within a specific marketing program orinitiat
P P P P P P P P P P P P P
ive?
A. campaign hierarchy P
B. campaign lists P
C. campaign members P
D. campaign influence - CORRECT ANSWER A. campaign hierarchy
P P P P P P P
Which dashboard component can display data from the summary rows of reports?
P P P P P P P P P P P
A. gauge
B. table
C. chart
D. metric - CORRECT ANSWER B. table, C. chart
P P P P P P P
Which setting can a system administrator enable in the user interface? Pick 2.
P P P P P P P P P P P P
A. customizable recent tags P P
B. chatter messenger for specific users
P P P P
C. printable list views
P P
D. related list hover links -
P P P P
CORRECT ANSWER C. printable list views, D.related list hover links
P P P P P P P P P P P
,A sales user at Universal Container has updated the opportunity stage for an opportu
P P P P P P P P P P P P P
nity in the pipeline. What may be updated as a result of the stage change?Choose 2 an
P P P P P P P P P P P P P P P P P
swers.
A. sales quota P
B. account rating P
C. forecast category P
D. probability - CORRECT ANSWER C. forecast category, D. probability
P P P P P P P P
What is a method for adding content to Salesforce CRM Content? Choose 2answers.
P P P P P P P P P P P P P
A. attachments
B. chatter files P
C. libraries
D. documents - CORRECT ANSWER B. chatter files, D. documents
P P P P P P P P
Universal Container uses web-to- P P P
case to convert support requests submitted through its website into cases. The suppo
P P P P P P P P P P P P
rt team would like Salesforce to automatically send an email containing password re
P P P P P P P P P P P P
set instructions to the customerwhen the case subject contains the words "forgot" an
P P P P P P P P P P P P P
d "password." What does the admin need to configure to meet this requirement?
P P P P P P P P P P P P
A. support settings P
B. auto-response rule P
C. validation rule P
D. email-to-case - CORRECT ANSWER B. auto-response rule P P P P P P
A sales executive at Universal Containers wants to be notified whenever high-
P P P P P P P P P P P
value opportunities are created for hot accounts. How should an admin meet thisreq
P P P P P P P P P P P P P P
uirement?
,A. create the workflow rule on opportunity object
P P P P P P
B. create an escalation rule based on the opportunity amount
P P P P P P P P
C. create an auto-response rule based on the opportunity amount
P P P P P P P P
D. create a validation rule that evaluates the account rating -
P P P P P P P P P
CORRECTANSWER A. create the workflow rule on opportunity object
P P P P P P P P P P
The sales team at Universal Container wants an easy solution to gather customer req
P P P P P P P P P P P P P
uirements and share presentations with their customers. What should an admindo to
P P P P P P P P P P P P P
help the sales team achieve this goal? Choose 2 answers.
P P P P P P P P P
A. add customers to private chatter groups
P P P P P
B. use chatter files to share presentations
P P P P P
C. add customers to libraries
P P P
D. create opportunity teams for customers -
P P P P P
CORRECT ANSWER A. add customers to private chatter groups, B. use ch
P P P P P P P P P P P P
atter files to share presentations
P P P P
Which statement about sharing rules is true? Choose 2 answers.
P P P P P P P P P
A. sharing rules open up access of records
P P P P P P
B. sharing rules are required in public read/write organizations
P P P P P P P
C. sharing rules grant delete access to records
P P P P P P
D. sharing rules grant record access to roles and public groups -
P P P P P P P P P P
CORRECTANSWER A. sharing rules open up access of records, D. sharin
P P P P P P P P P P P P
g rules grantrecord access to roles and public groups
P P P P P P P P P
What must an admin do when creating a record type?
P P P P P P P P P
A. set the field level security for the record type
P P P P P P P P
B. create a new page layout for the record type
P P P P P P P P
C. assign the record type to the appropriate profiles
P P P P P P P
, D. add the record type to the required user records -
P P P P P P P P P
CORRECT ANSWER C.assign the record type to the appropriate profiles
P P P P P P P P P P P
What is the purpose of the AppExchange? Choose 2 answers.
P P P P P P P P P
A. customers can share and install apps published by Salesforce partners
P P P P P P P P P
B. support users can install the Service Cloud console custom app
P P P P P P P P P
C. partners can download accounts and contacts to collaborate on sales deals
P P P P P P P P P P
D. admins can download and customize pre-built dashboards and reports -
P P P P P P P P P
CORRECT ANSWER A. customers can share and install apps published by
P P P P P P P P P P P
Salesforce partners, B. support users can install the Service Cloud console customapp
P P P P P P P P P P P P
What is a capability of Salesforce Knowledge? Choose 2 answers.
P P P P P P P P P
A. Knowledge allows an organization to share articles with partner portal users
P P P P P P P P P P
B. Knowledge only allows a single article type across all data categories
P P P P P P P P P P
C. Knowledge automatically creates a solution for each new article
P P P P P P P P
D. Knowledge uses data categories and roles to make articles visible to the specificu
P P P P P P P P P P P P P
sers -
P
PCORRECT ANSWER A. Knowledge allows an organization to share articles with
P P P P P P P P P P
Ppartner portal users, D. Knowledge uses data categories and roles to make articles v
P P P P P P P P P P P P P
isible to the specific users
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Universal Container is using a private sharing model. The U.S. sales director needsfull
P P P P P P P P P P P P P
access to all records owned by the U.S. sales representatives. How can this be accom
P P P P P P P P P P P P P P P
plished?
A. define a role hierarchy where the U.S sales director rolls up to the CEO
P P P P P P P P P P P P P
B. define a role hierarchy where the U.S. sales representatives roll up to the salesdi
P P P P P P P P P P P P P P
rector
C. give the U.S. sales director read/write/edit/delete object permission on thep
P P P P P P P P P P
rofile
