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TIONS AND DETAILED VERIFIED ANSWERS
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The support group at Universal Containers wants agents to capture differe
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nt information for product support and inquiry cases. In addition,the lifecy
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cle for product support cases should have more steps than thelifecycle for
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inquiry cases. What feature should an administrator use to meet these re
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quirements? (Choose 3) P P
☐ Record types P
☐ Field-level security P
☐ Page layouts P
☐ Permission sets P
☐ Support processes P
,✓Record types
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✓Page layouts
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✓Support processes
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What relationship can be selected in a custom report type where Account
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s is the primary object and Contacts is the related object?
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☐ Each contact must have a related account
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☐ Each account may or may not have related contacts
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☐ Each account must not have related contacts
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☐ Each contact may or may not have a related account
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✓Each account may or may not have related contacts
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When can a validation rule be used to prevent invalid data?(Choose 3)
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,☐ When records are imported
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☐ When records are updated by a workflow rule
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☐ When records are edited by a user
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☐ When records are deleted by a user
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☐ When records are submitted using web-to-lead
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✓When records are imported
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✓When records are edited by a user
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✓When records are submitted using web-to-lead
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Which statement about the relationship between opportunities andprodu
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cts is true? (Choose 3)
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☐ Deleting a product from an opportunity deletes all quotes related tot
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he opportunity
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☐ The opportunity amount is the sum of the related products
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, ☐ The opportunity amount cannot be edited when products are relatedt
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o the opportunity
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☐ All products added to an opportunity must come come from a singleP
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rice BookP
☐ Default schedules are not automatically created when a product isa
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dded to an opportunity
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✓The opportunity amount is the sum of the related products
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⬛The opportunity amount cannot be edited when products are rel
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ated to the opportunity
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⬛All products added to an opportunity must come come from a single Pri
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ce Book
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What does a page layout allow an administrator to control?
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☐ The business process and related picklist values displayed
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☐ The fields users see on detail and edit pages
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