ASAP PACE Certificate (2025 updated)
10 Tips for Being a Leader People Want to Support - ANS-1. Make leadership part of your
job
2. Empower the team
3. Don't blame, criticize, humiliate or complain about people
4. Don't brush off complaints
5. Praise improvement, even minor
6. Be a good listener
7. Stand up for your team members
8. Respect other people's ideas and opinions
9. When you are wrong or make a mistake, admit it
10. Be upbeat. Project confidence and optimism
\3 Reasons for Disorganization - ANS-1. You have too much stuff (Declutter)
2. The things you have do not have a place where they belong (Pick a Place)
3. You don't put things back where they belong (Put Things Back)
\4 Communication Styles - ANS-1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Direct - Director, socializer - politician
Guarded - the director, the thinker
Unguarded - the relator, the socialized - relationships are important
Indirect - the thinker, the relator
\5 Levels of Leadership (John Maxwell) - ANS-1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
\5 Options for Processing Email - ANS-1. Delete it
2. Delegate it - read it and send it to someone else if necessary. then put it in pending folder
or delete.
3. Do it (2 min or less) - quick reply. archive it. or pending folder if you're waiting on a
response.
4. Delay it (more than 2 min to complete) - put it in pending folder
5. Archive it (doesn't require response or action) but i want to get to it later for reference
\5 Stages of Project Management - ANS-1. Initiating - ask questions and figure out a budget,
time frame, and leverage. Ask all the questions to do project correctly.
2. Planning (longest) - Breaking down the steps of the project and defining the tasks as well
as the order/sequence of the tasks.
3. Executing (delegation) - Doing of the work. Where we communicate to others what their
job is. Who what when where why. Indirect authority comes into play here. to delegate tasks
to others.
,4. Monitoring and Controlling - making sure people are doing what you need them to do.
Make sure people are on time and on task, on target.
5. Closing - wrapping things up and making sure the project is totally complete. Check the
outcomes of the project. Reward people involved.
\Acceptable Use Policy - ANS-Rules for computer use
\Acceptable Use Policy (AUP) - ANS-An agreement created by a school or other educational
organization that describes the risks involved in Internet use; outlines appropriate, safe
student behavior on the Internet; asks students if they agree to use the Internet under these
conditions; and asks what information about themselves, if any, may be posted on the
school's website.
\Action Plan - ANS-The action plan for each objective must outline the following:
Tasks,
timelines,
standards,
assignments,
resources required,
supporting factors and stakeholders,
obstacles and possible restraining forces
This is about communicating expectations and requirements. This holds the standard that
their work should meet.
\Action-Centered Leadership - ANS-3 intertwined goals
1. Achieve the task
2. Develop the skills of the team members
3. Build and maintain an effective team
\action-centered leadership - ANS-John Adair
Blended leadership approach
The leader has three intertwined goals:
1. achieve the task
2. build and maintain an effective team
3. develop the skills of the team members.
Performance and goal achievement.
\actively disengaged workers - ANS-miserable (and lets everyone know it), not involved at
all, undermine what colleagues accomplish (⅙)
\Activity (or Utilization) Log - ANS-Logs all activity in a given day
\Adobe PDF - ANS-view, edit, or sign PDF documents on the smartphone.
\Adware - ANS-Clutters your screen with unwanted advertisements, banners or pop-up
windows
\Antivirus Software - ANS-Finds and removes a variety of viruses from your computer while
scanning for potential threats
\Apple Mac OS - ANS-An operating system specific to Apple. It can run Microsoft office suite
except "Access".
MAC can be partitioned into two different desktop images so they can flip back between ios
and windows setup.
\applications software - ANS-Software that performs a specific task, such as word
processing or spreadsheet creation
,\Archives - ANS-Used to organize messages you want to be able to access later on, but
which have already been processed
\Assumptions - ANS-Ideas that are formed without valid evidence to back them up
\Asynchronous Digital Communication - ANS-Someone posts a message that someone
reads later (email, recorded video)
\Background Tasking - ANS-Tasks that can be done simultaneously because one or both of
them does not require mental effort.
listen to audiobook and clean the house at the same time.
\Batching - ANS-Process of doing all items that are similar in nature in one period of time to
reduce ramp up and slow down time
batch by location: doing errands
batch by type: batch work that is similar together.
\Behaviors to Increase Effectiveness (Stephen Covey) - ANS-1. Be proactive
2. Begin with the end in mind
3. Put first things first
4. Think win/win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
\Best practices for task collection and organization - ANS-collect everything
decide on electronic, paper, or hybrid method
keep a master and daily list of things to do
define next actions.
refer to the list frequently to ensure tasks get done.
cross things off the list, keeping it up to date.
\Body Language (% of meaning) - ANS-55%
\Body Language Elements - ANS-Eye Contact, Facial Expression, Positioning, Gestures
Eye contact - maintain good eye contact
facial expressions - maintain a neutral expression or mirror the person who is talking to you
to ensure understanding
positioning - no crossed arms
gestures - positive gestures
\Boolean Criteria (Digital Research) - ANS-"And" narrows results to only results that include
both
"Or" expands results to include either term
"Not" restricts results from one of the terms but not the other
\Browser - ANS-Your interface to the vast collection of information enabling you to easily
view web pages and navigate web sites using controls and menus
\Browser Fundamentals - ANS-Most used browsers:
Google chrome, Mozilla Firefoz, Apple Safari, Microsoft Chromium Edge.
\Business Productivity Suites - ANS-Office (O365)
G Suite
, Adobe
\Business Writing Process - ANS-Prepare > Produce > Proof
\Business Writing Process: Common Errors / Mistakes - ANS-Spelling
Grammar
Vocabulary
Style
Format
\Business Writing Process: Prepare Element - ANS-The purpose
The reader
The information
Outlining
\Business Writing Process: Produce Element - ANS-Create first draft
Remove distractions
Utilize templates
Stop self-criticism
Take breaks
\Business Writing Process: Proof Element - ANS-Read aloud
Print
Don't rely on computer
Get an outside perspective
\CC (Creative Commons) - ANS-A license that provides a flexible range of protections and
freedoms (properly city any text, data, music, images or information)
\cell phone sanitizer - ANS-cell phones are a source of germs.
UV light is needed to kill germs on cellphones and other tech.
\chatbot - ANS-a computer program designed to simulate conversation with human users,
especially over the Internet.
\Chromebook - ANS-a computer running the Google Chrome OS with the requirement of
Internet access to operate. Instead of installing and running programs from the hard drive
almost everything is run from the cloud.
Cannot use Microsoft suite on the computer. Only online through limited programs that offer
only 20% of the features.
Used specifically for browsing or to be used with google suites.
\Client based email systems - ANS-A special program installed on your computer to look at
emails, usually used in companies. (outlook)
\Cloud Computing - ANS-A system in which all computer programs and data is stored on a
central server owned by a company (e.g. Google) and accessed virtually by anyone in the
office.
\cloud storage - ANS-An Internet service that provides remote storage to computer users.
cloud is internet based but you do not need to be online to work.
a dashboard is downloaded that will allow you to use a single interface to manage
downloads and updates.
\cloud storage - ANS-An Internet service that provides remote storage to computer users.
\Collaboration - ANS-Ability to work jointly with others to achieve a goal
10 Tips for Being a Leader People Want to Support - ANS-1. Make leadership part of your
job
2. Empower the team
3. Don't blame, criticize, humiliate or complain about people
4. Don't brush off complaints
5. Praise improvement, even minor
6. Be a good listener
7. Stand up for your team members
8. Respect other people's ideas and opinions
9. When you are wrong or make a mistake, admit it
10. Be upbeat. Project confidence and optimism
\3 Reasons for Disorganization - ANS-1. You have too much stuff (Declutter)
2. The things you have do not have a place where they belong (Pick a Place)
3. You don't put things back where they belong (Put Things Back)
\4 Communication Styles - ANS-1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Direct - Director, socializer - politician
Guarded - the director, the thinker
Unguarded - the relator, the socialized - relationships are important
Indirect - the thinker, the relator
\5 Levels of Leadership (John Maxwell) - ANS-1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
\5 Options for Processing Email - ANS-1. Delete it
2. Delegate it - read it and send it to someone else if necessary. then put it in pending folder
or delete.
3. Do it (2 min or less) - quick reply. archive it. or pending folder if you're waiting on a
response.
4. Delay it (more than 2 min to complete) - put it in pending folder
5. Archive it (doesn't require response or action) but i want to get to it later for reference
\5 Stages of Project Management - ANS-1. Initiating - ask questions and figure out a budget,
time frame, and leverage. Ask all the questions to do project correctly.
2. Planning (longest) - Breaking down the steps of the project and defining the tasks as well
as the order/sequence of the tasks.
3. Executing (delegation) - Doing of the work. Where we communicate to others what their
job is. Who what when where why. Indirect authority comes into play here. to delegate tasks
to others.
,4. Monitoring and Controlling - making sure people are doing what you need them to do.
Make sure people are on time and on task, on target.
5. Closing - wrapping things up and making sure the project is totally complete. Check the
outcomes of the project. Reward people involved.
\Acceptable Use Policy - ANS-Rules for computer use
\Acceptable Use Policy (AUP) - ANS-An agreement created by a school or other educational
organization that describes the risks involved in Internet use; outlines appropriate, safe
student behavior on the Internet; asks students if they agree to use the Internet under these
conditions; and asks what information about themselves, if any, may be posted on the
school's website.
\Action Plan - ANS-The action plan for each objective must outline the following:
Tasks,
timelines,
standards,
assignments,
resources required,
supporting factors and stakeholders,
obstacles and possible restraining forces
This is about communicating expectations and requirements. This holds the standard that
their work should meet.
\Action-Centered Leadership - ANS-3 intertwined goals
1. Achieve the task
2. Develop the skills of the team members
3. Build and maintain an effective team
\action-centered leadership - ANS-John Adair
Blended leadership approach
The leader has three intertwined goals:
1. achieve the task
2. build and maintain an effective team
3. develop the skills of the team members.
Performance and goal achievement.
\actively disengaged workers - ANS-miserable (and lets everyone know it), not involved at
all, undermine what colleagues accomplish (⅙)
\Activity (or Utilization) Log - ANS-Logs all activity in a given day
\Adobe PDF - ANS-view, edit, or sign PDF documents on the smartphone.
\Adware - ANS-Clutters your screen with unwanted advertisements, banners or pop-up
windows
\Antivirus Software - ANS-Finds and removes a variety of viruses from your computer while
scanning for potential threats
\Apple Mac OS - ANS-An operating system specific to Apple. It can run Microsoft office suite
except "Access".
MAC can be partitioned into two different desktop images so they can flip back between ios
and windows setup.
\applications software - ANS-Software that performs a specific task, such as word
processing or spreadsheet creation
,\Archives - ANS-Used to organize messages you want to be able to access later on, but
which have already been processed
\Assumptions - ANS-Ideas that are formed without valid evidence to back them up
\Asynchronous Digital Communication - ANS-Someone posts a message that someone
reads later (email, recorded video)
\Background Tasking - ANS-Tasks that can be done simultaneously because one or both of
them does not require mental effort.
listen to audiobook and clean the house at the same time.
\Batching - ANS-Process of doing all items that are similar in nature in one period of time to
reduce ramp up and slow down time
batch by location: doing errands
batch by type: batch work that is similar together.
\Behaviors to Increase Effectiveness (Stephen Covey) - ANS-1. Be proactive
2. Begin with the end in mind
3. Put first things first
4. Think win/win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
\Best practices for task collection and organization - ANS-collect everything
decide on electronic, paper, or hybrid method
keep a master and daily list of things to do
define next actions.
refer to the list frequently to ensure tasks get done.
cross things off the list, keeping it up to date.
\Body Language (% of meaning) - ANS-55%
\Body Language Elements - ANS-Eye Contact, Facial Expression, Positioning, Gestures
Eye contact - maintain good eye contact
facial expressions - maintain a neutral expression or mirror the person who is talking to you
to ensure understanding
positioning - no crossed arms
gestures - positive gestures
\Boolean Criteria (Digital Research) - ANS-"And" narrows results to only results that include
both
"Or" expands results to include either term
"Not" restricts results from one of the terms but not the other
\Browser - ANS-Your interface to the vast collection of information enabling you to easily
view web pages and navigate web sites using controls and menus
\Browser Fundamentals - ANS-Most used browsers:
Google chrome, Mozilla Firefoz, Apple Safari, Microsoft Chromium Edge.
\Business Productivity Suites - ANS-Office (O365)
G Suite
, Adobe
\Business Writing Process - ANS-Prepare > Produce > Proof
\Business Writing Process: Common Errors / Mistakes - ANS-Spelling
Grammar
Vocabulary
Style
Format
\Business Writing Process: Prepare Element - ANS-The purpose
The reader
The information
Outlining
\Business Writing Process: Produce Element - ANS-Create first draft
Remove distractions
Utilize templates
Stop self-criticism
Take breaks
\Business Writing Process: Proof Element - ANS-Read aloud
Don't rely on computer
Get an outside perspective
\CC (Creative Commons) - ANS-A license that provides a flexible range of protections and
freedoms (properly city any text, data, music, images or information)
\cell phone sanitizer - ANS-cell phones are a source of germs.
UV light is needed to kill germs on cellphones and other tech.
\chatbot - ANS-a computer program designed to simulate conversation with human users,
especially over the Internet.
\Chromebook - ANS-a computer running the Google Chrome OS with the requirement of
Internet access to operate. Instead of installing and running programs from the hard drive
almost everything is run from the cloud.
Cannot use Microsoft suite on the computer. Only online through limited programs that offer
only 20% of the features.
Used specifically for browsing or to be used with google suites.
\Client based email systems - ANS-A special program installed on your computer to look at
emails, usually used in companies. (outlook)
\Cloud Computing - ANS-A system in which all computer programs and data is stored on a
central server owned by a company (e.g. Google) and accessed virtually by anyone in the
office.
\cloud storage - ANS-An Internet service that provides remote storage to computer users.
cloud is internet based but you do not need to be online to work.
a dashboard is downloaded that will allow you to use a single interface to manage
downloads and updates.
\cloud storage - ANS-An Internet service that provides remote storage to computer users.
\Collaboration - ANS-Ability to work jointly with others to achieve a goal
