Serving Guests
A guest has ordered a steak and told you the temperature. Before they tell you their side,
what should you ask/say next?
Would you like to add - ANS-any of our steak toppings?
\After guests are seated, should we bring them out water before they order drinks? -
ANS-NO
\Approximately how many minutes after the entrees have been delivered should you return
to your table? - ANS-2 minutes/ 2 bites
\Get to your table within how many minutes? If not possible, ask another employee to greet
them ASAP - ANS-3 minutes
\If a customer is paying with cash, should you ask them if they want change? - ANS-no,
always bring change unless told otherwise by the customer
\If a guest is 18, 19, or 20 years of age, Mississippi law states that if they have a
parent/guardian over the age of 21 they can buy them an alcoholic beverage. Does the
Grillehouse honor this? - ANS-NO
\If a guest orders a bottle of wine, drinks one glass, then wants to take the rest with them
what things do you as the server do? - ANS-Take the bottle off the table, cork it well, put it in
a bag and tie, and staple the itemized receipt to the bag
\If a guest orders something that has been 86'd, how do you as a server handle that
situation? - ANS-apologize and let them know we are currently out of the item and then
suggest a similar item
\If food is ready in expo or drinks are ready at the bar, even if it is not for your table, you are
the run them - ANS-TRUE
\In terms of prebusing tables and refilling drinks, every table is your table - ANS-TRUE
\It is your job as a server to help the kitchen pace the meal? Explain how to do that -
ANS-Yes, do not put all apps and entrees in at the same time. send apps a good time before
entrees. send salads before entrees. use hold button to help with timing of spacing parts of
order
\Refill drinks when - ANS-they are half empty
\We ask guests for identification when ordering an alcoholic beverage if they appear to be
under the age of - ANS-40
\What does a pink stick signify? - ANS-medium rare
\What method should we use while serving guests that we discuss during preshift? -
ANS-2-2-2
\When bringing out bread, how many rolls do you bring for a table of 3? - ANS-4 rolls
\When bringing out bread, what do you tell the guest before leaving the table? - ANS-This is
our house made honey and strawberry butters and point to each butter
\When do you bring bread to the table? - ANS-after entrees are ordered
\When food is delivered to your table, if a guest is missing an item that they ordered, the
server should (A) Go into the kitchen and ask for the missing item (B) Ensure that you rang
in the item, then, let expo know what you are missing (C) Get it yourself - ANS-B
\When returning to your table after the entrees has been deliver, the server should ask the
guest... (A) how is the seasoning of your filet? (B) how does everything look? (C) Are we all
good? - ANS-
A guest has ordered a steak and told you the temperature. Before they tell you their side,
what should you ask/say next?
Would you like to add - ANS-any of our steak toppings?
\After guests are seated, should we bring them out water before they order drinks? -
ANS-NO
\Approximately how many minutes after the entrees have been delivered should you return
to your table? - ANS-2 minutes/ 2 bites
\Get to your table within how many minutes? If not possible, ask another employee to greet
them ASAP - ANS-3 minutes
\If a customer is paying with cash, should you ask them if they want change? - ANS-no,
always bring change unless told otherwise by the customer
\If a guest is 18, 19, or 20 years of age, Mississippi law states that if they have a
parent/guardian over the age of 21 they can buy them an alcoholic beverage. Does the
Grillehouse honor this? - ANS-NO
\If a guest orders a bottle of wine, drinks one glass, then wants to take the rest with them
what things do you as the server do? - ANS-Take the bottle off the table, cork it well, put it in
a bag and tie, and staple the itemized receipt to the bag
\If a guest orders something that has been 86'd, how do you as a server handle that
situation? - ANS-apologize and let them know we are currently out of the item and then
suggest a similar item
\If food is ready in expo or drinks are ready at the bar, even if it is not for your table, you are
the run them - ANS-TRUE
\In terms of prebusing tables and refilling drinks, every table is your table - ANS-TRUE
\It is your job as a server to help the kitchen pace the meal? Explain how to do that -
ANS-Yes, do not put all apps and entrees in at the same time. send apps a good time before
entrees. send salads before entrees. use hold button to help with timing of spacing parts of
order
\Refill drinks when - ANS-they are half empty
\We ask guests for identification when ordering an alcoholic beverage if they appear to be
under the age of - ANS-40
\What does a pink stick signify? - ANS-medium rare
\What method should we use while serving guests that we discuss during preshift? -
ANS-2-2-2
\When bringing out bread, how many rolls do you bring for a table of 3? - ANS-4 rolls
\When bringing out bread, what do you tell the guest before leaving the table? - ANS-This is
our house made honey and strawberry butters and point to each butter
\When do you bring bread to the table? - ANS-after entrees are ordered
\When food is delivered to your table, if a guest is missing an item that they ordered, the
server should (A) Go into the kitchen and ask for the missing item (B) Ensure that you rang
in the item, then, let expo know what you are missing (C) Get it yourself - ANS-B
\When returning to your table after the entrees has been deliver, the server should ask the
guest... (A) how is the seasoning of your filet? (B) how does everything look? (C) Are we all
good? - ANS-
