HC21 semester review
Sarah's parents gave her a goal to clean the bathroom twice a month until the end of the
year. Which part of the SMART criteria is missing from this goal?
R - Relevant
____________ is a broad term used to group related jobs
An occupation
Carol wants to improve her time in the 1600 meter run by the start of track season. Which
part of the SMART criteria is missing from this goal?
M - Measurable
Michelle works in an appliance store. She has a goal to sell a combination of six
refrigerators, stoves or dishwashers so she can earn a bonus. She has done this before.
Which part of the SMART criteria is missing from this goal?
T - Time-bound
What is one of the advantages of grouping similar appointments?
Reduces staff preparation between appointments
What is the purpose of appointment reminder systems?
To increase patient show rates
What is a benefit of having the assistant schedule a consultation referral?
All of the above
What is a referral?
An authorization for a patient to receive specialized services from another practice
Sophia has been asked to schedule a hip replacement surgery for a patient. What type of
hospitalization will this be?
Elective
Why are outpatient instructions important?
Patients may need to prepare for the appointment.
, Which of the following is a key step in scheduling an appointment?
Offer the patient choices of dates and times
A self-assessment is important in career planning because it helps:
All of the above
What is the most important step in the career planning process?
Review and revise your plan
Marcus wants to complete his science fair project by the end of this semester. Is this a
short-term or long-term goal for Marcus?
Short-term
What do you need before you can define long-term goals?
A vision
Stacy is in her first year of high school. She wants to be starting on the varsity basketball
team by her third year in high school. Is this a short-term or long-term goal for Stacy?
Long-term
Why should a new patient arrive 15-20 minutes prior to an appointment?
To complete new patient registration
What is a benefit of electronic scheduling software?
Searching for available appointment times is made easy.
What does it mean to schedule by exception?
Fitting emergencies into the schedule, even if the office is busy
In addition to blocking out professional travel in the appointment book, assistants may
arrange the flights and accommodations for physicians.
True
What are walk-ins?
Patients who want to see the physician without an appointment
Sarah's parents gave her a goal to clean the bathroom twice a month until the end of the
year. Which part of the SMART criteria is missing from this goal?
R - Relevant
____________ is a broad term used to group related jobs
An occupation
Carol wants to improve her time in the 1600 meter run by the start of track season. Which
part of the SMART criteria is missing from this goal?
M - Measurable
Michelle works in an appliance store. She has a goal to sell a combination of six
refrigerators, stoves or dishwashers so she can earn a bonus. She has done this before.
Which part of the SMART criteria is missing from this goal?
T - Time-bound
What is one of the advantages of grouping similar appointments?
Reduces staff preparation between appointments
What is the purpose of appointment reminder systems?
To increase patient show rates
What is a benefit of having the assistant schedule a consultation referral?
All of the above
What is a referral?
An authorization for a patient to receive specialized services from another practice
Sophia has been asked to schedule a hip replacement surgery for a patient. What type of
hospitalization will this be?
Elective
Why are outpatient instructions important?
Patients may need to prepare for the appointment.
, Which of the following is a key step in scheduling an appointment?
Offer the patient choices of dates and times
A self-assessment is important in career planning because it helps:
All of the above
What is the most important step in the career planning process?
Review and revise your plan
Marcus wants to complete his science fair project by the end of this semester. Is this a
short-term or long-term goal for Marcus?
Short-term
What do you need before you can define long-term goals?
A vision
Stacy is in her first year of high school. She wants to be starting on the varsity basketball
team by her third year in high school. Is this a short-term or long-term goal for Stacy?
Long-term
Why should a new patient arrive 15-20 minutes prior to an appointment?
To complete new patient registration
What is a benefit of electronic scheduling software?
Searching for available appointment times is made easy.
What does it mean to schedule by exception?
Fitting emergencies into the schedule, even if the office is busy
In addition to blocking out professional travel in the appointment book, assistants may
arrange the flights and accommodations for physicians.
True
What are walk-ins?
Patients who want to see the physician without an appointment
