SCMT 364: Learn Smart Ch.1 Questions
and correct Answers
There are five essential differences between services and goods. Which of the following is not one of
those differences? - correct answer-✅a. A service is an intangible process
b. Services require interaction with the customer
c. Services are defined and evaluated as a package of features that affect the five senses
d. Services are perishable
e. Services are in inherently homogeneous
e. Services are in inherently homogeneous
Where does medical care fall on the gods-services continuum? - correct answer-✅a. Core goods
b. Pure goods
c. Core services
d. Pure services
d. Pure services
Core _______ providers must integrate tangible goods. - correct answer-✅service or services
Product-service bundling refers to a company building service activities into it product offerings for its
customers. Which of these service activities would not be included in the product-service bundle? -
correct answer-✅a. Maintenance
b. Training
c. Spare part provisioning
d. Product design
d. Product design
A process is made up of one or more activities that transform inputs into outputs - correct answer-
✅True
When can a service innovation be patented? - correct answer-✅Never
Doing the things that will create the most value for the company is known as - correct answer-✅a.
efficiency
b. effectiveness
c. quality
d. value
and correct Answers
There are five essential differences between services and goods. Which of the following is not one of
those differences? - correct answer-✅a. A service is an intangible process
b. Services require interaction with the customer
c. Services are defined and evaluated as a package of features that affect the five senses
d. Services are perishable
e. Services are in inherently homogeneous
e. Services are in inherently homogeneous
Where does medical care fall on the gods-services continuum? - correct answer-✅a. Core goods
b. Pure goods
c. Core services
d. Pure services
d. Pure services
Core _______ providers must integrate tangible goods. - correct answer-✅service or services
Product-service bundling refers to a company building service activities into it product offerings for its
customers. Which of these service activities would not be included in the product-service bundle? -
correct answer-✅a. Maintenance
b. Training
c. Spare part provisioning
d. Product design
d. Product design
A process is made up of one or more activities that transform inputs into outputs - correct answer-
✅True
When can a service innovation be patented? - correct answer-✅Never
Doing the things that will create the most value for the company is known as - correct answer-✅a.
efficiency
b. effectiveness
c. quality
d. value
