Surveysbofbemployersbconsistentlybshowbthatbthebabilitybtob
isbcriticalbtobeffectivebjob
bplacement,bperformance,bcareerbadvancement,bandborganizationalbsuccess.
a. multitaskbandbtobrespondbquickly
b. workbflexiblebschedulesbandbtobacceptbovertime
c. adaptbtobtechnologicalbadvancesbandbtobusebcomputersbeffectively
d. communicatebeffectively
bstatus:bincorrectb(0.0)
correct:bd
yourbanswer:bb
feedback:bIncorrect.bEmployersbmostbfrequentlybidentifybstrongbcommunicationbskills.bSeebpageb2.b
2
Ifbyoubprojectbandbmaintainbabprofessionalbimagebinbthebworkplace,byoubarebmoreblikelybtobbebtakenb
seriouslybandbpromoted.bWhichbofbthebfollowingbisbthebbestbexamplebofbprofessionalbbehavior?
a. Keepingbyourbcellbphonebonbduringbmeetingsbsobthatbyoubdon'tbmissbanybcalls.
b. Recordingbanboutgoingbmessagebforbyourbvoicebmailbthatbisbwittybandbfunbtobshow
byourbpersonality.
c. Makingbsurebthatbthebbackgroundbisbquietbwhenbansweringbthebtelephone.
d. UsingbIMbabbreviationsbinbyourbe-
mailbmessagesbtobmakebthembmorebconcise.bstatus:bincorrectb(0.0)
correct:bc
yourbanswer:bb
feedback:bIncorrect.bAbprofessionalboutgoingbmessagebshouldbstatebyourbname,bphonebnumber,ba
ndbinstructionsbforbleavingbabmessage.bSeebpageb5.
3
Manybcommunicationbandbcollaboratebtechnologiesbarebusedbinbtoday'sbworkplace.bWhichbofbthebfol
lowingbtoolsbisbabWebbsitebthatballowsbmultiplebusersbtobcollaborativelybcreatebandbeditbpages?
a. Wiki
b. Blog
c. Intranet
d. Presencebtechnology
bstatus:bincorrectb(0.0)
correct:ba
yourbanswer:bc
feedback:bIncorrect.bTobsharebinsiderbinformation,bmanybcompaniesbprovidebtheirbownbprotectedb
Webbsitesbcalledbintranets.bAbwikibisbabWebbsitebthatballowsbmultiplebusersbtobcollaborativelybcreateb
andbeditbpages.bSeebpageb9.
4
Whichbofbthebfollowingbfactorsbcontributebtobpoorblistening?
a. Thebbrainsbofblistenersbcanbprocessbinformationbatbleastbthreebtimesbasbfastbas
bspeakersbcanbtalk.
b. Listenersbtendbtobtuneboutbideasbthatbrunbcounterbtobtheirbown.
c. Mostbpeoplebpreferbtobtalkbratherbthanblisten.
d. Allbofbthebanswersbarebcorrect.
bstatus:bincorrectb(0.0)
correct:bd
yourbanswer:bc
feedback:bIncorrect.bAllbofbthesebfactorsbcontributebtobpoorblistening.bManybofbusbarebpoorblistenersb
becausebourbbrainsbcanbprocessbinformationbfasterbthanbspeakersbtalk,bbecausebwebtendbtobtunebo
utbspeakersbwhosebideasbrunbcounterbtobourbown,bandbbecausebwebwouldbratherbtalkbthanblisten.bS
eebpageb11.
5
Youbcanbimprovebyourblisteningbskillsbifbyoubfollowbtipsbforbactiveblistening,bincluding:
a. keepingbanbopenbmind,bestablishingbabreceptivebmind-
set,bandblisteningbbetweenbtheblines.
b. establishingbabreceptivebmind-
set,bconcentratingbonbappearancebandbdelivery,bandbsiftingbinformationbthroughbbiases.
, c. capitalizingbonblagbtime,bconcentratingbonbyourbnextbcomment,bandbtakingbas
bmanybnotesbasbpossible.
d. Allbofbthebanswersbarebcorrect.
bstatus:bincorrectb(0.0)
correct:ba
yourbanswer:bb
feedback:bIncorrect.bYoubshouldbhavebabreceptivebmind-
set,bbutbyoubshouldbnotbjudgebappearancesborbsiftbinformationbthroughbbiases.bSeebpageb12.
6
Chandrabneedsbtobparticipatebinbanbimportantbconferencebcallbandbplansbtobusebactiveblisteningbskill
s.bChandrabshutsbdownbherbcomputer,bturnsboffbherbpager,bandbtellsbherbassistantbtobholdballbincomi
ngbcallsborbvisitorsbforbthebnextbhour.bWhatbtechniquebisbshebusingbtobimproveblistening?
a. Keepingbanbopenbmind.
b. Establishingbabreceptivebmind-set.
c. Controllingbherbsurroundings.
d. Nobanswerbchoicebisbcorrect.
bstatus:bincorrectb(0.0)
correct:bc
yourbanswer:ba
feedback:bIncorrect.bActiveblistenersbstrivebtobdoballbofbthese,bbutbChandrabisbfocusingbonbcont
rollingbherbsurroundingsbbybremovingbasbmanybcompetingbsoundsbandbdistractionsbasbpossibl
e.bSeebpageb12.
7
Whichbisbthebmostbaccuratebstatementbaboutbnonverbalbbehavior?
a. Whenbverbalbandbnonverbalbmessagesbconflict,breceiversbputbmorebfaithbinbverbal
bmessages.
b. Gesturesbhavebthebsamebmeaningsbinballbcultures.
c. Thebeyesbareboftenbthebbestbpredictorbofbabspeaker'sbtruebfeelings.
d. Allbofbthebabovebstatementsbarebaccurate.
bstatus:bincorrectb(0.0)
correct:bc
yourbanswer:bb
feedback:bIncorrect.bGesturesbdobnotbhavebthebsamebmeaningsbinballbculturesbandbshouldbbebusedb
carefully.bSeebpageb13.
8
Gregbhasbbeenbaskedbtobleadbhisbworkbgroupbinbabproblem-
solvingbdiscussionbwithbabgoalbofbreducingbworkplacebinjuries.bGregbnoticesbthatbLisabrollsbherbeyesb
everybtimebhebsaysbsomething.bGregbshould:
a. takebLisabasidebandbtellbherbtobkeepbherbnegativebattitudebtobherself.
b. respondbtobthebverbalbmessagebonlybandbthankbLisabforbherbsupport.
c. politelybseekbadditionalbinformationbbybsaying,bI'mbnotbsurebthatbyoubreallybagree
bwithbmybideas.bDob youbhavebabsuggestionbtobimprovebthem?
d. respondbonlybtobthebnonverbalbmessagebsincebbodyblanguagebisbalwaysbmore
baccuratebthanbwords.
status:bcorrectb(1.0)bcorre
ct:bc
yourbanswer:bc
feedback:bCorrect.bWhenbyoubperceivebnonverbalbcuesbthatbcontradictbverbalbmeanings,bpolitelyb
probebforbmorebinformation.bYoubcanbimprovebcommunicationbandbresolvebconfusionbbybaskingba
bsincere,bpolitebquestion.bSeebpageb15.
9
Thebuniquebculturebandbheritagebofbeachbcountrybhelpsbitsbmembersbprimarilybtobunderstandbhow:
a. tobbehavebandbreact.
b. communicationbaffectsbbusiness.
c. thebgovernmentbandbsocialborderbworkbtogether.
d. membersbshouldbendurebculturebshock.
,status:bincorrectb(0.0)bcorr
ect:ba
yourbanswer:bb
feedback:bIncorrect.bEverybcountrybhasbabuniquebcultureborbcommonbheritagebthatbteachesbitsb
membersbhowbtobbehavebandbconditionsbtheirbreactions.bSeebpageb16.
10
Whichbofbthebfollowingbbestbdescribesbhigh-contextbcultures?
a. Communicatorsbinbhigh-
contextbculturesbassumeblistenersbknowbveryblittlebandbmustbbebtoldbpracticallybeverything.
b. High-contextbculturesbtendbtobbeblogical,banalytical,bandbactionboriented.
c. Inbhigh-contextbcultures,bwordsbareboftenbnotbtakenbliterally.
d. Businessbmessagesbinbhigh-
contextbculturesbtendbtobbebobjective,bprofessional,bandbefficient.
status:bincorrectb(0.0)bcorr
ect:bc
yourbanswer:bb
feedback:bIncorrect.bLow-
contextbculturesbtendbtobbeblogical,banalytical,bandbactionboriented.bSeebpagesb16-17.
11
ValuesbcommonbinbthebdominantbU.S.bculturebincludebfreedombandbindependence.bThesebvaluesbt
ogetherbformbthebculturalbvaluebof:
a. idealism.
b. democracy.
bc. individualism.
d.
ethnocentrism.
bstatus:bcorrectb(1.0)
correct:bc
yourbanswer:bc
feedback:bCorrect.bThebstrongbvaluesbofbfreedombandbindependencebcommonbinbthebU.S.bareb
componentsbofbindividualism.bOtherbculturesbmaybvaluebgroupsbmorebhighly,bwhichbmustbbebr
ecognizedbwhenbconductingbbusinessbglobally.bSeebpageb17.
12
Brandonbwasboverheardbinbthebemployeebbreakbroombsaying,b"IbambgladbthatbthebTechnologybDep
artmentbfinallybhiredbanbAsianbguy.bAsiansbarebthebonlybonesbwhobreallybknowbanythingbaboutbcom
puters."bBrandon'sbbossbwarnedbhimbthatbhisbstatementbmakesbhimbguiltybofb
,bwhich
bisbnotbacceptablebinbabdiversebwork benvironment.
a. ethnocentrism
b. tolerance
c. stereotyping
d. abculturalbnorm
bstatus:bincorrectb(0.0)
correct:bc
yourbanswer:bb
feedback:bIncorrect.bThebbeliefbthatballbmembersbofbabgroupbhavebthebsamebbehavioralbpatternborba
bilitybisbstereotyping,bwhichbBrandonbindicatesbwhenbhebstatesbthatbAsiansbarebbestbforbcomputerbw
ork.bSeebpageb19.
13
Abculturallybdiversebworkforcebcanbbenefitborganizationsbandbtheirbemployeesbifbemployeesbshowbt
olerancebforbdifferences.bOnebwaybtobimprovebtolerancebisbby:
a. practicingbempathy.
b. demonstratingbnonverbalbdifferences.
c. encouragingbethnocentrism.
d. increasingbcommunicationbbarriersbinbvirtualbworkbgroups.
bstatus:bincorrectb(0.0)
correct:ba
yourbanswer:bb
, feedback:bIncorrect.bTolerancebrequiresbyoubtobhavebsympathybforbandbappreciationbofbthebcusto
msbofbotherbcultures.bYoubdevelopbthisbthroughbpracticingbempathy,bwhichbhelpsbyoubtobseebthebw
orldbthroughbanother'sbeyes.bEmphasizingbethnocentrism,bcommunicationbbarriers,borbnonverbalb
differencesbwillbprobablybresultbinblessbtolerance.bSeebpageb19.
14
YoubcanbimprovebyourboralbcommunicationsbwithbpeoplebwhobdobnotbspeakbEnglishbasbtheirbfirstblan
guagebby:
a. speakingbverybslowlybandbloudlybtobimprovebtheirbcomprehension.
b. avoidingbsmilingbandbeyebcontactbbecausebitbmaybnotbbebtheirbculturalbnorm.
c. incorporatingbjargonbandbregionalbdialectsbtobencouragebthembtobadoptbAmerican
bcommunicationbstyles.
d. usingbsimplebEnglish.
bstatus:bincorrectb(0.0)
correct:bd
yourbanswer:bb
feedback:bIncorrect.bWhenbspeakingbwithbsomeonebforbwhombEnglishbisbabsecondblanguage,byoubs
houldbusebsimplebEnglish.bSpeakbinbshortbsentencesbandbusebfamiliar,bshortbwords.bEliminatebpuns
,bsportsbandbmilitarybreferences,bslang,bjargon,bandbidiomaticbexpressions.bSeebpageb20.
15
Whenbwritingbforbabmulticulturalbaudience,byoubarebmoreblikelybtobbebunderstoodbifbyoubusebshortbse
ntencesbandbshortbparagraphsbandbifbyoubinclude:
a. slang,bsuchbasbThisbproductbreallybrocks!
b. idioms,bsuchbasbYoubcanbimprovebyourbbottomblinebusingbthisbproduct.
c. acronyms,bsuchbasbASAP.
d. action-
specificbverbsbsuchbasborderbthisbproductbratherbthanbgetbthisbproduct.bstatus:bincorrectb(0.0)
correct:bd
yourbanswer:bb
feedback:bIncorrect.bAbmulticulturalbaudiencebisblessblikelybtobunderstandbAmericanbslang,bidioms,b
orbacronyms.bThebaudiencebisbmoreblikelybtobunderstandbclearbwritingbthatbusesbshortbsentences,b
shortbparagraphs,bandbaction-specificbverbs.bSeebpagesb20-21.
16
Technologybhasbmadebwritingblessbimportantbinbtoday'sbworkplace.bTru
e
False
status:bnotbansweredb()bc
orrect:bfalse
yourbanswer:
17
Webarebbornbwithbthebabilitybtobread,blisten,bspeak,bandbwritebeffectively.bTr
ue
Falseb
status:bcorrectb(1.0)bcorre
ct:bfalse
yourbanswer:bfalse
feedback:bCorrect.bThebgoodbnewsbisbthatbgoodbcommunicationbskillsbarebdevelopedbthroughbnurt
uringbwithbtrainingbandbpractice.bTheybarebnotbinborn.bYoubcanbbecomebabgoodbcommunicatorbbybc
arefulbstudybandbbybusingbyourbtextbandbyourbinstructorbasbresources.bSeebpageb6.
18
Inbtoday'sbworkplacebthebfocusbisbonbinformationbandbknowledgebasbcorporatebassets.bT
rue
False
status:bincorrectb(0.0)bcorr
ect:btrue
yourbanswer:bfalse
feedback:bIncorrect.bCorporatebAmericabisbincreasinglybawarebthatbinformationbisbthebkeybtobbetter
isbcriticalbtobeffectivebjob
bplacement,bperformance,bcareerbadvancement,bandborganizationalbsuccess.
a. multitaskbandbtobrespondbquickly
b. workbflexiblebschedulesbandbtobacceptbovertime
c. adaptbtobtechnologicalbadvancesbandbtobusebcomputersbeffectively
d. communicatebeffectively
bstatus:bincorrectb(0.0)
correct:bd
yourbanswer:bb
feedback:bIncorrect.bEmployersbmostbfrequentlybidentifybstrongbcommunicationbskills.bSeebpageb2.b
2
Ifbyoubprojectbandbmaintainbabprofessionalbimagebinbthebworkplace,byoubarebmoreblikelybtobbebtakenb
seriouslybandbpromoted.bWhichbofbthebfollowingbisbthebbestbexamplebofbprofessionalbbehavior?
a. Keepingbyourbcellbphonebonbduringbmeetingsbsobthatbyoubdon'tbmissbanybcalls.
b. Recordingbanboutgoingbmessagebforbyourbvoicebmailbthatbisbwittybandbfunbtobshow
byourbpersonality.
c. Makingbsurebthatbthebbackgroundbisbquietbwhenbansweringbthebtelephone.
d. UsingbIMbabbreviationsbinbyourbe-
mailbmessagesbtobmakebthembmorebconcise.bstatus:bincorrectb(0.0)
correct:bc
yourbanswer:bb
feedback:bIncorrect.bAbprofessionalboutgoingbmessagebshouldbstatebyourbname,bphonebnumber,ba
ndbinstructionsbforbleavingbabmessage.bSeebpageb5.
3
Manybcommunicationbandbcollaboratebtechnologiesbarebusedbinbtoday'sbworkplace.bWhichbofbthebfol
lowingbtoolsbisbabWebbsitebthatballowsbmultiplebusersbtobcollaborativelybcreatebandbeditbpages?
a. Wiki
b. Blog
c. Intranet
d. Presencebtechnology
bstatus:bincorrectb(0.0)
correct:ba
yourbanswer:bc
feedback:bIncorrect.bTobsharebinsiderbinformation,bmanybcompaniesbprovidebtheirbownbprotectedb
Webbsitesbcalledbintranets.bAbwikibisbabWebbsitebthatballowsbmultiplebusersbtobcollaborativelybcreateb
andbeditbpages.bSeebpageb9.
4
Whichbofbthebfollowingbfactorsbcontributebtobpoorblistening?
a. Thebbrainsbofblistenersbcanbprocessbinformationbatbleastbthreebtimesbasbfastbas
bspeakersbcanbtalk.
b. Listenersbtendbtobtuneboutbideasbthatbrunbcounterbtobtheirbown.
c. Mostbpeoplebpreferbtobtalkbratherbthanblisten.
d. Allbofbthebanswersbarebcorrect.
bstatus:bincorrectb(0.0)
correct:bd
yourbanswer:bc
feedback:bIncorrect.bAllbofbthesebfactorsbcontributebtobpoorblistening.bManybofbusbarebpoorblistenersb
becausebourbbrainsbcanbprocessbinformationbfasterbthanbspeakersbtalk,bbecausebwebtendbtobtunebo
utbspeakersbwhosebideasbrunbcounterbtobourbown,bandbbecausebwebwouldbratherbtalkbthanblisten.bS
eebpageb11.
5
Youbcanbimprovebyourblisteningbskillsbifbyoubfollowbtipsbforbactiveblistening,bincluding:
a. keepingbanbopenbmind,bestablishingbabreceptivebmind-
set,bandblisteningbbetweenbtheblines.
b. establishingbabreceptivebmind-
set,bconcentratingbonbappearancebandbdelivery,bandbsiftingbinformationbthroughbbiases.
, c. capitalizingbonblagbtime,bconcentratingbonbyourbnextbcomment,bandbtakingbas
bmanybnotesbasbpossible.
d. Allbofbthebanswersbarebcorrect.
bstatus:bincorrectb(0.0)
correct:ba
yourbanswer:bb
feedback:bIncorrect.bYoubshouldbhavebabreceptivebmind-
set,bbutbyoubshouldbnotbjudgebappearancesborbsiftbinformationbthroughbbiases.bSeebpageb12.
6
Chandrabneedsbtobparticipatebinbanbimportantbconferencebcallbandbplansbtobusebactiveblisteningbskill
s.bChandrabshutsbdownbherbcomputer,bturnsboffbherbpager,bandbtellsbherbassistantbtobholdballbincomi
ngbcallsborbvisitorsbforbthebnextbhour.bWhatbtechniquebisbshebusingbtobimproveblistening?
a. Keepingbanbopenbmind.
b. Establishingbabreceptivebmind-set.
c. Controllingbherbsurroundings.
d. Nobanswerbchoicebisbcorrect.
bstatus:bincorrectb(0.0)
correct:bc
yourbanswer:ba
feedback:bIncorrect.bActiveblistenersbstrivebtobdoballbofbthese,bbutbChandrabisbfocusingbonbcont
rollingbherbsurroundingsbbybremovingbasbmanybcompetingbsoundsbandbdistractionsbasbpossibl
e.bSeebpageb12.
7
Whichbisbthebmostbaccuratebstatementbaboutbnonverbalbbehavior?
a. Whenbverbalbandbnonverbalbmessagesbconflict,breceiversbputbmorebfaithbinbverbal
bmessages.
b. Gesturesbhavebthebsamebmeaningsbinballbcultures.
c. Thebeyesbareboftenbthebbestbpredictorbofbabspeaker'sbtruebfeelings.
d. Allbofbthebabovebstatementsbarebaccurate.
bstatus:bincorrectb(0.0)
correct:bc
yourbanswer:bb
feedback:bIncorrect.bGesturesbdobnotbhavebthebsamebmeaningsbinballbculturesbandbshouldbbebusedb
carefully.bSeebpageb13.
8
Gregbhasbbeenbaskedbtobleadbhisbworkbgroupbinbabproblem-
solvingbdiscussionbwithbabgoalbofbreducingbworkplacebinjuries.bGregbnoticesbthatbLisabrollsbherbeyesb
everybtimebhebsaysbsomething.bGregbshould:
a. takebLisabasidebandbtellbherbtobkeepbherbnegativebattitudebtobherself.
b. respondbtobthebverbalbmessagebonlybandbthankbLisabforbherbsupport.
c. politelybseekbadditionalbinformationbbybsaying,bI'mbnotbsurebthatbyoubreallybagree
bwithbmybideas.bDob youbhavebabsuggestionbtobimprovebthem?
d. respondbonlybtobthebnonverbalbmessagebsincebbodyblanguagebisbalwaysbmore
baccuratebthanbwords.
status:bcorrectb(1.0)bcorre
ct:bc
yourbanswer:bc
feedback:bCorrect.bWhenbyoubperceivebnonverbalbcuesbthatbcontradictbverbalbmeanings,bpolitelyb
probebforbmorebinformation.bYoubcanbimprovebcommunicationbandbresolvebconfusionbbybaskingba
bsincere,bpolitebquestion.bSeebpageb15.
9
Thebuniquebculturebandbheritagebofbeachbcountrybhelpsbitsbmembersbprimarilybtobunderstandbhow:
a. tobbehavebandbreact.
b. communicationbaffectsbbusiness.
c. thebgovernmentbandbsocialborderbworkbtogether.
d. membersbshouldbendurebculturebshock.
,status:bincorrectb(0.0)bcorr
ect:ba
yourbanswer:bb
feedback:bIncorrect.bEverybcountrybhasbabuniquebcultureborbcommonbheritagebthatbteachesbitsb
membersbhowbtobbehavebandbconditionsbtheirbreactions.bSeebpageb16.
10
Whichbofbthebfollowingbbestbdescribesbhigh-contextbcultures?
a. Communicatorsbinbhigh-
contextbculturesbassumeblistenersbknowbveryblittlebandbmustbbebtoldbpracticallybeverything.
b. High-contextbculturesbtendbtobbeblogical,banalytical,bandbactionboriented.
c. Inbhigh-contextbcultures,bwordsbareboftenbnotbtakenbliterally.
d. Businessbmessagesbinbhigh-
contextbculturesbtendbtobbebobjective,bprofessional,bandbefficient.
status:bincorrectb(0.0)bcorr
ect:bc
yourbanswer:bb
feedback:bIncorrect.bLow-
contextbculturesbtendbtobbeblogical,banalytical,bandbactionboriented.bSeebpagesb16-17.
11
ValuesbcommonbinbthebdominantbU.S.bculturebincludebfreedombandbindependence.bThesebvaluesbt
ogetherbformbthebculturalbvaluebof:
a. idealism.
b. democracy.
bc. individualism.
d.
ethnocentrism.
bstatus:bcorrectb(1.0)
correct:bc
yourbanswer:bc
feedback:bCorrect.bThebstrongbvaluesbofbfreedombandbindependencebcommonbinbthebU.S.bareb
componentsbofbindividualism.bOtherbculturesbmaybvaluebgroupsbmorebhighly,bwhichbmustbbebr
ecognizedbwhenbconductingbbusinessbglobally.bSeebpageb17.
12
Brandonbwasboverheardbinbthebemployeebbreakbroombsaying,b"IbambgladbthatbthebTechnologybDep
artmentbfinallybhiredbanbAsianbguy.bAsiansbarebthebonlybonesbwhobreallybknowbanythingbaboutbcom
puters."bBrandon'sbbossbwarnedbhimbthatbhisbstatementbmakesbhimbguiltybofb
,bwhich
bisbnotbacceptablebinbabdiversebwork benvironment.
a. ethnocentrism
b. tolerance
c. stereotyping
d. abculturalbnorm
bstatus:bincorrectb(0.0)
correct:bc
yourbanswer:bb
feedback:bIncorrect.bThebbeliefbthatballbmembersbofbabgroupbhavebthebsamebbehavioralbpatternborba
bilitybisbstereotyping,bwhichbBrandonbindicatesbwhenbhebstatesbthatbAsiansbarebbestbforbcomputerbw
ork.bSeebpageb19.
13
Abculturallybdiversebworkforcebcanbbenefitborganizationsbandbtheirbemployeesbifbemployeesbshowbt
olerancebforbdifferences.bOnebwaybtobimprovebtolerancebisbby:
a. practicingbempathy.
b. demonstratingbnonverbalbdifferences.
c. encouragingbethnocentrism.
d. increasingbcommunicationbbarriersbinbvirtualbworkbgroups.
bstatus:bincorrectb(0.0)
correct:ba
yourbanswer:bb
, feedback:bIncorrect.bTolerancebrequiresbyoubtobhavebsympathybforbandbappreciationbofbthebcusto
msbofbotherbcultures.bYoubdevelopbthisbthroughbpracticingbempathy,bwhichbhelpsbyoubtobseebthebw
orldbthroughbanother'sbeyes.bEmphasizingbethnocentrism,bcommunicationbbarriers,borbnonverbalb
differencesbwillbprobablybresultbinblessbtolerance.bSeebpageb19.
14
YoubcanbimprovebyourboralbcommunicationsbwithbpeoplebwhobdobnotbspeakbEnglishbasbtheirbfirstblan
guagebby:
a. speakingbverybslowlybandbloudlybtobimprovebtheirbcomprehension.
b. avoidingbsmilingbandbeyebcontactbbecausebitbmaybnotbbebtheirbculturalbnorm.
c. incorporatingbjargonbandbregionalbdialectsbtobencouragebthembtobadoptbAmerican
bcommunicationbstyles.
d. usingbsimplebEnglish.
bstatus:bincorrectb(0.0)
correct:bd
yourbanswer:bb
feedback:bIncorrect.bWhenbspeakingbwithbsomeonebforbwhombEnglishbisbabsecondblanguage,byoubs
houldbusebsimplebEnglish.bSpeakbinbshortbsentencesbandbusebfamiliar,bshortbwords.bEliminatebpuns
,bsportsbandbmilitarybreferences,bslang,bjargon,bandbidiomaticbexpressions.bSeebpageb20.
15
Whenbwritingbforbabmulticulturalbaudience,byoubarebmoreblikelybtobbebunderstoodbifbyoubusebshortbse
ntencesbandbshortbparagraphsbandbifbyoubinclude:
a. slang,bsuchbasbThisbproductbreallybrocks!
b. idioms,bsuchbasbYoubcanbimprovebyourbbottomblinebusingbthisbproduct.
c. acronyms,bsuchbasbASAP.
d. action-
specificbverbsbsuchbasborderbthisbproductbratherbthanbgetbthisbproduct.bstatus:bincorrectb(0.0)
correct:bd
yourbanswer:bb
feedback:bIncorrect.bAbmulticulturalbaudiencebisblessblikelybtobunderstandbAmericanbslang,bidioms,b
orbacronyms.bThebaudiencebisbmoreblikelybtobunderstandbclearbwritingbthatbusesbshortbsentences,b
shortbparagraphs,bandbaction-specificbverbs.bSeebpagesb20-21.
16
Technologybhasbmadebwritingblessbimportantbinbtoday'sbworkplace.bTru
e
False
status:bnotbansweredb()bc
orrect:bfalse
yourbanswer:
17
Webarebbornbwithbthebabilitybtobread,blisten,bspeak,bandbwritebeffectively.bTr
ue
Falseb
status:bcorrectb(1.0)bcorre
ct:bfalse
yourbanswer:bfalse
feedback:bCorrect.bThebgoodbnewsbisbthatbgoodbcommunicationbskillsbarebdevelopedbthroughbnurt
uringbwithbtrainingbandbpractice.bTheybarebnotbinborn.bYoubcanbbecomebabgoodbcommunicatorbbybc
arefulbstudybandbbybusingbyourbtextbandbyourbinstructorbasbresources.bSeebpageb6.
18
Inbtoday'sbworkplacebthebfocusbisbonbinformationbandbknowledgebasbcorporatebassets.bT
rue
False
status:bincorrectb(0.0)bcorr
ect:btrue
yourbanswer:bfalse
feedback:bIncorrect.bCorporatebAmericabisbincreasinglybawarebthatbinformationbisbthebkeybtobbetter
