DOWNLOAD THE Test Bank for Business Communication Today 14th Edition Bovee
k k k k k k k k k k
BusinesskCommunicationkToday,k14ek(Bovee/Thill)
Chapterk2k k Collaboration,kInterpersonalkCommunication,kandkBusinesskEtiquette
1) Askankapproachktokresolvingkconflictkduringkteamkactivities,kak
kproposeskthatkbothksideskcanksatisfyktheirkgoalsk(atkleastktoksomekextent)kandkseeksktokminimiz
eklosseskforkeveryonekinvolved.
A) lose-winkstrategy
B) lose-losekstrategy
C) win-winkstrategy
D) break-
evenkstrategykAnswer:k
C
Explanation:k C)kIfkyoukapproachkconflictkwithkthekideakthatkbothksideskcanksatisfyktheirkgoalsktokatkle
astksomekextentk(akwin-winkstrategy),kyoukcankminimizeklosseskforkeveryone.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k Concept
AACSB:k Interpersonalkrelationskandkteamwork
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
2) Whichkofkthekfollowingkrequireskworkingktogetherktokmeetkcomplexkchallengeskandkiskakkeyks
killkinkakwidekvarietykofkprofessions?
A) Collaboration
B) Committees
C) Participativekmanagement
D) Groupthink
E) Agendas
kAnswer:k A
Explanation:k A)kCollaborationkiskworkingktogetherktokmeetkcomplexkchallengeskandkiskakprimekskill
kexpectedkinkakwidekrangekofkprofessions.kIt'skakvirtualkguaranteekthatkyoukwillkneedktokcollaboratekin
katkleastksomekofkyourkworkkactivities.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k CriticalkThinkingkAACSB
:k Reflectivekthinking
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
1
Copyrightk©k2018kPearsonkEducation,kInc.
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication Today 14th Edition Bovee
k k k k k k k k k k
3) Inkparticipativekmanagement
A) employeeskarekinvolvedkinkthekcompany'skdecisionkmaking.
B) allktop-levelkmanagerskparticipatekinkprofitksharing.
C) teamskarekdiscouragedkinkfavorkofkindividualkachievement.
D) ankauthoritariankmanagementkmodelkiskused.k
Answer:k A
Explanation:k A)kParticipativekmanagement'skaimkisktokimprovekdecisionkmakingkandkefficiencykb
ykincludingkemployeeskinkthekdecision-makingkprocess.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k Concept
AACSB:k Writtenkandkoralkcommunication
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
4) Whichkofkthekfollowingkiskonekofkthekadvantageskofkusingkcross-
functionalkteamskforkproblemksolving?
A) Theykhavekaklongklifekspankandkcankbecomekpartkofkthekorganization
B) Thekdiversitykofkopinionskandkexperienceskcankleadktokbetterkdecisions
C) Theykcankleadktokincreasedkparticipativekmanagement
D) Therekcankbekincreasedkharmonykaskdecisionskarekover-simplified
E) Therekwillkbekclearlykdevelopedknormskandkstandardskofkconductk
Answer:k B
Explanation:k B)kProblem-
solvingkteamskandktaskkforceskassemblektokresolvekspecifickissueskandkthenkdisbandkwhenktheirkgoals
khavekbeenkaccomplished.kSuchkteamskarekoftenkcross-
functional,kpullingktogetherkpeoplekfromkakvarietykofkdepartmentskwhokhavekdifferentkareaskofkexper
tisekandkresponsibility.kThekdiversitykofkopinionskandkexperienceskcankleadktokbetterkdecisions,kbutkc
ompetingkinterestskcankleadktoktensionskthatkhighlightkthekneedkforkeffectivekcommunication.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k CriticalkThinking
AACSB:k Writtenkandkoralkcommunication
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
2
Copyrightk©k2018kPearsonkEducation,kInc.
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication Today 14th Edition Bovee
k k k k k k k k k k
5) AllkofkthekfollowingkEXCEPTk karekelementskofkthekgroupkdevelopmentkprocess.
A) anticipation
B) emergence
C) brainstorming
D) reinforcement
kAnswer:k A
Explanation:k A)kAccordingktokthektextbook,kteamskevolvekthroughkthekfollowingkfivekstages:korient
ation,kconflict,kbrainstorming,kemergence,kandkreinforcement.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicskof
keffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k Synthesis
AACSB:k Interpersonalkrelationskandkteamwork
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
6) Whichkofkthekfollowingkiskonekofkthekdisadvantageskofkteams?
A) Protectedkinformationkandkknowledge
B) Diversitykofkviews
C) Hiddenkagendas
D) Decreasedkacceptancekofkaksolution
E) Lowerkperformanceklevelsk
Answer:k C
Explanation:k C)kSomekteamkmemberskmaykhavekakhiddenkagenda—
akprivate,kcounterproductivekmotive,ksuchkaskakdesirektoktakekcontrolkofkthekgroup,ktokunderminekso
meonekelsekonkthekteam,korktokpursuekakbusinesskgoalkthatkrunskcounterktokthekteam'skmission.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k CriticalkThinking
AACSB:k Writtenkandkoralkcommunication
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
7) Ak kusuallykhaskaklongklifekspankandktypicallykdealskwithkregularlykrecurringktasks.
A) taskkforce
B) workkgroup
C) committee
D) problem-
solvingkteamkAnswer:k C
Explanation:k C)kCommitteeskarekformalkteamskthatkusuallykhavekaklongklifekspankandkcankbecomekak
permanentkpartkofkthekorganizationalkstructure.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k Application
AACSB:k Interpersonalkrelationskandkteamwork
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
3
Copyrightk©k2018kPearsonkEducation,kInc.
mynursytest.store
, DOWNLOAD THE Test Bank for Business Communication Today 14th Edition Bovee
k k k k k k k k k k
8) Whichkofkthekfollowingkiskankinformalkstandardkofkconductksharedkbetweenkgroupkmembers,kg
uidingkmemberkbehavior?
A) Groupthink
B) Agendas
C) Orientation
D) Norms
E) Alliance
kAnswer:k D
Explanation:k D)kProductivekteamsktendktokdevelopkclearknorms,kinformalkstandardskofkconductktha
tkmembersksharekandkthatkguidekmemberkbehavior.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k Application
AACSB:k Writtenkandkoralkcommunication
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
9) WhichkonekofkthekfollowingkiskNOTkakdysfunctionalkteamkrole?
A) Controlling
B) Diverting
C) Initiating
D) Withdrawing
kAnswer:k C
Explanation:k C)kControlling,kwithdrawing,kattentionkseeking,kandkdivertingkarekdysfunctional,ks
elf-orientedkroleskthatkmainlykfulfillkindividualkratherkthankteamkneeds.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k Application
AACSB:k Interpersonalkrelationskandkteamwork
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
4
Copyrightk©k2018kPearsonkEducation,kInc.
mynursytest.store
k k k k k k k k k k
BusinesskCommunicationkToday,k14ek(Bovee/Thill)
Chapterk2k k Collaboration,kInterpersonalkCommunication,kandkBusinesskEtiquette
1) Askankapproachktokresolvingkconflictkduringkteamkactivities,kak
kproposeskthatkbothksideskcanksatisfyktheirkgoalsk(atkleastktoksomekextent)kandkseeksktokminimiz
eklosseskforkeveryonekinvolved.
A) lose-winkstrategy
B) lose-losekstrategy
C) win-winkstrategy
D) break-
evenkstrategykAnswer:k
C
Explanation:k C)kIfkyoukapproachkconflictkwithkthekideakthatkbothksideskcanksatisfyktheirkgoalsktokatkle
astksomekextentk(akwin-winkstrategy),kyoukcankminimizeklosseskforkeveryone.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k Concept
AACSB:k Interpersonalkrelationskandkteamwork
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
2) Whichkofkthekfollowingkrequireskworkingktogetherktokmeetkcomplexkchallengeskandkiskakkeyks
killkinkakwidekvarietykofkprofessions?
A) Collaboration
B) Committees
C) Participativekmanagement
D) Groupthink
E) Agendas
kAnswer:k A
Explanation:k A)kCollaborationkiskworkingktogetherktokmeetkcomplexkchallengeskandkiskakprimekskill
kexpectedkinkakwidekrangekofkprofessions.kIt'skakvirtualkguaranteekthatkyoukwillkneedktokcollaboratekin
katkleastksomekofkyourkworkkactivities.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k CriticalkThinkingkAACSB
:k Reflectivekthinking
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
1
Copyrightk©k2018kPearsonkEducation,kInc.
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication Today 14th Edition Bovee
k k k k k k k k k k
3) Inkparticipativekmanagement
A) employeeskarekinvolvedkinkthekcompany'skdecisionkmaking.
B) allktop-levelkmanagerskparticipatekinkprofitksharing.
C) teamskarekdiscouragedkinkfavorkofkindividualkachievement.
D) ankauthoritariankmanagementkmodelkiskused.k
Answer:k A
Explanation:k A)kParticipativekmanagement'skaimkisktokimprovekdecisionkmakingkandkefficiencykb
ykincludingkemployeeskinkthekdecision-makingkprocess.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k Concept
AACSB:k Writtenkandkoralkcommunication
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
4) Whichkofkthekfollowingkiskonekofkthekadvantageskofkusingkcross-
functionalkteamskforkproblemksolving?
A) Theykhavekaklongklifekspankandkcankbecomekpartkofkthekorganization
B) Thekdiversitykofkopinionskandkexperienceskcankleadktokbetterkdecisions
C) Theykcankleadktokincreasedkparticipativekmanagement
D) Therekcankbekincreasedkharmonykaskdecisionskarekover-simplified
E) Therekwillkbekclearlykdevelopedknormskandkstandardskofkconductk
Answer:k B
Explanation:k B)kProblem-
solvingkteamskandktaskkforceskassemblektokresolvekspecifickissueskandkthenkdisbandkwhenktheirkgoals
khavekbeenkaccomplished.kSuchkteamskarekoftenkcross-
functional,kpullingktogetherkpeoplekfromkakvarietykofkdepartmentskwhokhavekdifferentkareaskofkexper
tisekandkresponsibility.kThekdiversitykofkopinionskandkexperienceskcankleadktokbetterkdecisions,kbutkc
ompetingkinterestskcankleadktoktensionskthatkhighlightkthekneedkforkeffectivekcommunication.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k CriticalkThinking
AACSB:k Writtenkandkoralkcommunication
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
2
Copyrightk©k2018kPearsonkEducation,kInc.
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication Today 14th Edition Bovee
k k k k k k k k k k
5) AllkofkthekfollowingkEXCEPTk karekelementskofkthekgroupkdevelopmentkprocess.
A) anticipation
B) emergence
C) brainstorming
D) reinforcement
kAnswer:k A
Explanation:k A)kAccordingktokthektextbook,kteamskevolvekthroughkthekfollowingkfivekstages:korient
ation,kconflict,kbrainstorming,kemergence,kandkreinforcement.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicskof
keffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k Synthesis
AACSB:k Interpersonalkrelationskandkteamwork
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
6) Whichkofkthekfollowingkiskonekofkthekdisadvantageskofkteams?
A) Protectedkinformationkandkknowledge
B) Diversitykofkviews
C) Hiddenkagendas
D) Decreasedkacceptancekofkaksolution
E) Lowerkperformanceklevelsk
Answer:k C
Explanation:k C)kSomekteamkmemberskmaykhavekakhiddenkagenda—
akprivate,kcounterproductivekmotive,ksuchkaskakdesirektoktakekcontrolkofkthekgroup,ktokunderminekso
meonekelsekonkthekteam,korktokpursuekakbusinesskgoalkthatkrunskcounterktokthekteam'skmission.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k CriticalkThinking
AACSB:k Writtenkandkoralkcommunication
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
7) Ak kusuallykhaskaklongklifekspankandktypicallykdealskwithkregularlykrecurringktasks.
A) taskkforce
B) workkgroup
C) committee
D) problem-
solvingkteamkAnswer:k C
Explanation:k C)kCommitteeskarekformalkteamskthatkusuallykhavekaklongklifekspankandkcankbecomekak
permanentkpartkofkthekorganizationalkstructure.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k Application
AACSB:k Interpersonalkrelationskandkteamwork
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
3
Copyrightk©k2018kPearsonkEducation,kInc.
mynursytest.store
, DOWNLOAD THE Test Bank for Business Communication Today 14th Edition Bovee
k k k k k k k k k k
8) Whichkofkthekfollowingkiskankinformalkstandardkofkconductksharedkbetweenkgroupkmembers,kg
uidingkmemberkbehavior?
A) Groupthink
B) Agendas
C) Orientation
D) Norms
E) Alliance
kAnswer:k D
Explanation:k D)kProductivekteamsktendktokdevelopkclearknorms,kinformalkstandardskofkconductktha
tkmembersksharekandkthatkguidekmemberkbehavior.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k Application
AACSB:k Writtenkandkoralkcommunication
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
9) WhichkonekofkthekfollowingkiskNOTkakdysfunctionalkteamkrole?
A) Controlling
B) Diverting
C) Initiating
D) Withdrawing
kAnswer:k C
Explanation:k C)kControlling,kwithdrawing,kattentionkseeking,kandkdivertingkarekdysfunctional,ks
elf-orientedkroleskthatkmainlykfulfillkindividualkratherkthankteamkneeds.
Diff:k2
LO:k 2.1:kListkthekadvantageskandkdisadvantageskofkworkingkinkteams,kdescribekthekcharacteristicsko
fkeffectivekteams,kandkhighlightkfourkkeykissueskofkgroupkdynamics.
Skill:k Application
AACSB:k Interpersonalkrelationskandkteamwork
LearningkOutcome:k Describekbestkpracticeskinkteamkandkinterpersonalkcommunication
4
Copyrightk©k2018kPearsonkEducation,kInc.
mynursytest.store
