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Test Bank For E-Commerce 2023 Business, Technology, Society 11th Edition All Chapters - 9780138043391.pdf

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Test Bank For E-Commerce 2023 Business, Technology, Society 11th Edition All Chapters -

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E-commerceg STUDYg MATERIAL

UNIT-I

Questionsg carryingg 2g marks

1) Defineg electronicg commerce.
Thegtermgelectronicgcommercegusedgforgdescribinggagvarietygofgmarketgtransactions,genabledgbyginformationgtechnolo
gygandgconductedgovergthegelectronicgnetworks.

2) Whatg isg E-commerce?g Howg doesg itg differgfromgtraditionalg commerce?
E-
Commercegmeansgcarryinggoutgcommercialgtransactionsgorgexchangegofginformation,gelectronicallygongtheginternet.gIn
gtraditionalgcommerce,gthegtransactionsgaregprocessedgmanuallygwhereas,gingthegcasegofge-

commerce,gtheregisgautomaticgprocessinggofgtransactions.

3) Listg theg differentg phasesg ofg ang e-commerceg marketg element.

• Informationg Exchange
• Marketing
• Contractsgandgorders
• Customergservice
• Shipmentsgandgpayments



4) Defineg B2Bg eg commerce.g Giveg ang exampleg forg this.
B2Bgecommerceginvolvesgtransactionsgbetweengagmanufacturergandgwholesaler,gorgagwholesalergandgagretailer,gthro
ughgangonlinegsalesgportal.gExample,gIndiaMart.com

5) Defineg B2Cg eg commerce.g Givegang exampleg forg this.
IngB2Cgtwogorgmoregentitiesgthatginteractgingthisgtypegofgtransactionsginvolvegagbusinessgandgagconsumer.gAgpopulargexa
mplegofgagB2CgecommercegplatformgisgAmazon

6) Defineg B2Gg eg commerce.g Givegang exampleg forg this.
B2GgstandsgforgBusiness-to-
government,gimplyinggthegrelationshipgbetweengagbusinessgtoggovernmentgagenciesgandggovernmentginstitutions.g
AngexamplegofgagB2GgrelationshipgisgwhengangammunitiongmanufacturergsellsgammunitiongtogthegUSgArmy.

7) Defineg C2Cg egcommerce.g Giveg ang exampleg forg this.
C2Cgbusinessesgaregagtypegofgbusinessgmodelgthatgemergedgwithge-
commercegtechnologygandgthegsharinggeconomy.gOnlinegC2CgcompanygsitesgincludegCraigslist,gEtsy,gandgeBay,gwhichgs
ellgproductsgorgservicesgthroughgagclassifiedgorgauctiongsystem.

8) Giveganyg2gapplicationsgofgegcommerce.

• Electronicgauction
• Electronicgbanking.

9) Explaingthegrolegofgegcommercegingthegfieldgofgeducationgandglearning.
• IDCgdefinesge-
LearninggasgthegconceptgofgdeliveringgtraininggovergthegInternetgtogthegdesktop.gInternetgempowersgprofessional
sgwithgflexiblegtraining,gcustomizedglearning,gworkgschedules.

• CD-
ROMgofferedgComputergBasedgTrainingg(CBT)gwhichgisgtransportable,gcostgefficient,g"anytimegany
where"training.

• InternetgandgWWWgprovidedgthegcapabilitiesgofgbasicgmentoringgthroughgemail,gdeliverygofgcontentgingtextgwit
hgsimpleggraphics,gandglow-qualitygWeb-casts.

1g|gPgag gge

,E-commerceg STUDYg MATERIAL

10) Explaingtheg roleg ofg eg commerceg ingtheg fieldg ofg advertisingg andg marketing.
Ecommercegmarketinggisgthegactgofgdrivinggawarenessgandgactiongtowardgagbusinessgthatgsellsgitsgproductgorgservic
egelectronically.gEcommercegmarketersgcangusegsocialgmedia,gdigitalgcontent,gsearchgengines,gandgemailgcampaignsg
togattractgvisitorsgandgfacilitategpurchasesgonline

11) Explaingthegrolegofgegcommercegingthegfieldgofgtrading.
• Thegelectronicgtradinggisgagmechanismgthatgutilizesgthegpowergofgelectronicsgandgcommunicationgmediagsuchgasg
Internetgtogbringgtogetherggeographicallygdispersedgbuyersgandgsellersgongagvirtualgcommongtradinggplatform.
• Thegvirtualg platformg offersg aggregatedg informationg tog allg thegparticipantsg ing ag fairg manner.g Theg platformg facilitatesg t
heg accessg tog aggregateg information,g orderg bookingg andg fulfillment.
• Ing theg contextg ofg stockg markets,g theg e-tradingg meansg buyingg andg sellingg equityg onlineg throughg electronicg means.
• Examples:g ICICIdirect,g E-trade,g Fidelilty,g Charlesg Schwab


12) Explaingthegrolegofgegcommercegingthegfieldgofgbankinggandgfinance.
E-
commercegimprovesgthegpaymentgmanagementgsystems,ginformationgcommunicationgsystem,gtrading,gandgnegotiationg
system,gfinancialginstrumentsgandgtransportgmanagementgsystemgofgagbank.

13) Definegag businessg model.
Agbusinessgmodelgdescribesgagsetgofgbusinessgentitiesgandgtheginterrelationshipgamonggthem.gThegmodelgdescribesgthegso
urcegofgthegrevenuegandgpotentialgbenefitsgofginvolvedgbusinessgparticipants.

14) Listg theg categoriesg ofg egcommerceg businessg models.

• NativegContentgbasedgModels
• Nativeg TransactiongModels
• TransplantedgContentg basedg Models
• TransplantedgTransactiong basedg Models

15) Drawg theg taxonomyg ofg eg commerceg businessg modelsg categories.




16) Whatgaregnativegcontentgbusinessgmodels?gListgthegdifferentgtypesgofgmodelsgingthisgcategory.
Nativegcontentgbasedgmodelsgemergedgduegtogthegeffortsgofgmanygamateursgwhogsetgupginformationalgwebgsitesgexp
ectinggnogfinancialgreturns.gAlso,gagwholeglotgofgsoftwaregprogramsgandgutilitiesghavegbeengavailablegforgdownload

includinggmuchgofgthegsoftwaregthatgpowersgtheginternetgandgWorldgWidegWebgwhichgisgavailablegfreegofgcostgtoguser
sgfromgmanygsites.

InformationgcontentgmodelgFre
ewaregmodel
Informationg exchangegmodel




2g|gPgag gge

,E-commerceg STUDYg MATERIAL

17) Whatg isg Informationg Contentg Model?g Giveg ang exampleg forg thisg model.
Thegwebgisgtheglargestgsourcegofginformation,gavailablegfreegofgcostgtogthegusers.gAcademicians,gscientists,gandgresear
chersgweregthegearlygbirdsgwhogrealizedgthegpowergofgwebgandgcreatedgagtremendousgbodygofginformationgongthegpublicg
network.ex:gVirtualg libraryg (vww.ib.org)

18) WhatgisgagFreewaregModel?gGivegangexamplegforgthisgmodel.
Thisgmodelgfacilitatesgthegusersgtogdownloadgthegproductgfromginternetgfreely.gWebgbrowsersgbygNetscapegNavigatorandg
Microsoftghasgbeengavailablegforgfreegdownloadsgtogusers.

19) Whatg isg ang Informationg Exchangeg Model?g Giveg ang exampleg forg thisg model.
Thisgmodelgisgbasedgupongthegdistributiongofginformationgbetweengindividualsgandgorganizationsgovergtheginternet.g
Ex:gAmazon.com,gyahoo.com

20) Whatg areg nativeg transactiong businessg models?g Listg theg differentg typesg ofg modelsg ing thisg category.
Thegnativegtransactiongmodelsgaregnativegtoginternetgandgweregeithergborngoutgofgthegnecessitygongtheginternetgorgar
egsuitedgforgit.gThegmodelgincludesgdigitalgproductgandgmerchant,ginternetgaccessgprovision,gWebghostinggandgInter
netgservices.

21) Whatg isg ag Digitalg productsg merchantg Model?g Givegang exampleg forg thisg model.
Ingthisgmodelgalsogknowngasgthegonlinegtransactiongandgdeliverygmodel,gvendorsgofgdigitalgproductsgorgservicesgoffergth
eirggoodsgthroughgagwebgsitegongtheginternet.gThegmusic,gvideogrecordings,gpictures,gsoftwaregproducts,gbooks,gdocum
entsgandgdatabasegareggoodgexamplegofgthegproductsgthatgaregeasilygtransferrablegintogdigitalgform.

22) WhatgisgthegrolegofgangISPgingangInternetgaccessgprovisiongModel?
InternetgServicegProvidersg(ISPs)gprovideginternetgaccordinggtogthegbandwidthgrequiredgandgtechnologygused.

23) Whatgisgthegusegofgwebghostinggmodel?gGivegangexamplegforgthisgmodel.
Thesegservicesgincludesghostinggofgwebgpagesgofgthege-
businessesgandgprovidinggthemgwithgallgpossibleg(24x7)gavailabilitygandgservicesgongtheginternet.gEg:gPugmarks(www
.pugmarks.com)gandgVerio,gSpeederagIncg(www.speedera.com)

24) WhatgisgagMeteredgServicegModel?gGivegangexamplegforgthisgmodel.
Thisgmodelgprovidesgangalternativegtogovercomegvariousgbusinessgstrainsgofgthegcompany.gAllgresponsibilitiesgaretake
ngbygagthirdgpartygorganothergcompanygwithgangadequategdegreegofgresources.

Example:gHewlet-Packardg(HP),g Authenticag(www.authentica.com)

25) WhatgisgthegrolegofgagMetamediarygsite?gGivegangexamplegforgthisgmodel.
Thegnewgbreedgofginternetgintermediariesgwhogprovideginformationgmediationgasgwellgasgtransactiongsupportgaregca
lledgasgMetamediaries.

26) Whatg areg transplantedg contentg businessg models?g Listg theg differentg typesg ofg modelsg ing thisg category.
Withggrowinggacceptabilitygandgaudiencegongtheginternet,gmanygtraditionalgeconomygbusinessesgsawgangopportunitytogge
nerategrevenuegongthisginternetgbasis.

Thegtraditionalgcontentgprovidersg–
journals,gresearchgdatabases,gdirectoriesgandgadvertisingghavegmovedgtheirgcontentsgtoginternet.gTypes:

• Subscriptiongmodel:
• Advertisementg model:
• Infomediarygmodel:
• Affiliateg model




3g|gPgag gge

, E-commerceg STUDYg MATERIAL

27) Whatg isg ag Subscriptiong Model?g Giveg angexampleg forg thisg model.
Ingthisgmodel,gusergsubscribegtogthegwebgsitegingordergtogaccessgthegdatabasegor/andginformationgforgagperiodgofgtim
egandgpaygforgaccessgtogthegsite.g Contentgcreatorsgandgpublishersghavegreliedgongagsubscriptiongbasedgservicegmo
del.

28) Howg doesg ang advertisingg modelg work?g Whichg areg theg differentg typesg ofg advertisingg methods?
Thisgmodelgisgderivedgfromgthegcommercialgtelevisiongandgprint-
publicationsgthatgmakesgtheirgbasicgrevenuegfromgthegadvertisementgstream.gWebsitesgprovidinggcontent,ge-
mail,gchatgsessions,gandgdiscussiongforumsgaregutilizedgforgservinggadvertisementsgtogcontentgviewers.

29) WhatgisgthegusegofgangInfomediarygsite?gGivegangexamplegforgthisgmodel.
Itgisgonegthatgcollectsgagpersonalgprofilegfromgitsgusersg(consumersg/gandgsuppliers)gandgsubsequentlygmarketsgthatg
datagtoginterestedgsetgofgusers,gwhilegmaintaininggthegdatagprivacy.

Itgalsogoffersgthegusergagpercentagegofgbrokeredgdealsgorgothergservices.

Ex:geMachine(www.emachine,com),gePinionsg(www.epinions.com)gLumeriag(www.lumeria.com)

30) WhatgisgthegrolegofgangAffiliategModel?gGivegangexamplegforgthisgmodel.
Thegaffiliategwebgsitegredirectsgthegsalesgtransactiongtogthegsponsoringge-
retailergorgmanufacturer,gwheregthegactualgtransactiongcarriedgout.

Ex:gamazon.comg(bygcreatinggagaccountgandgcommissiongupgtog15%ggivengtogwebgsite)gandggoto.com

31) Whatg areg transplantedg transactiong businessg models?g Listg theg differentg typesg ofg modelsg ing thisg category.

Storeowners,gcatalogue-basedgsellers,gmanufacturersgandgbrokers-financial,gservicesginsurancegagents-
adoptedgthegtraditionalgbusinessgmodelgtogincreasegtheirgreachgandgreducegthegmarketgfriction.gTheregareg3gmodel
sgingthisgcasegtheygaregelectronicgstoregmodel,gbrokeragegmodel,gmanufacturegmodel.

32) Whatg isg ang Electronicg Storeg Model?g Giveg ang exampleg forg thisg model.
Ingthisgmodelgcustomersginteractgwithgthegsellergthroughgagwebgbasedginterfacegforggatheringgandganalyzinggtheginform
ationgneededgforganginformedgdecision.g Examples:gamazon.com,gWal-MartgExamples:gamazon.com,gWal-Mart

33) WhatgisgthegrolegofgagBrokeragegSite?gGivegangexamplegforgthisgmodel.

Thegmarketgmakersgalsogknowngasgbrokersgplaygangimportantgrolegofgfacilitatinggtransactionsgbygbringinggbuyersgandgsell
ersgtogethergingagtraditionalgcommerce.g BaZee.comg,gAuctionIndia.comg,geBay.comg,gOnsale.comg.

34) Whatg isg ag Manufacturerg Model?g Giveg ang examplegforg thisg model.
Itgisgsimilargtogelectronicgstoregmodel,gexceptgheregsellerghappensgtogbegthegmanufacturergitself.gThegmanufacturergact
sgsgagdirectgsellergtogthegcustomer,gthroughgthegweb,goffersgnumerousgadvantagesgingthegareagofgcustomergsupportan
dgservice,gProductgmarketinggandgfulfillmentgofgguarantees.gItgisgsimilargtogelectronicgstoregmodel,gexceptgheregselle
rghappensgtogbegthegmanufacturergitself.gThegmanufacturergactsgsgagdirectgsellergtogthegcustomer,gthroughgthegweb,goff
ersgnumerousgadvantagesgingthegareagofgcustomergsupportgandgservice,gProductgmarketinggandgfulfillmentgofguarant
ees.




4g|gPgag gge

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