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1. What does DLS mean: Dispatch Life Support
2. MPDS stands for: medical priority dispatch system
3. DeLuca's Law: EMD's will follow all protocols per se, avoiding freelance question-
ing or information unless it enhances, not replaces, the written protocol questions
and scripts.
4. MPDS stands for?: Medical Priority Dispatch System
5. Frenza's law: A thing not looked for is seldom found
6. Basic MPDS Protocol Flow: 1. Ask all appropriate Key Questions
2. Select the determinant code
3. Send the response
4. Provide post-dispatch instructions
5. Read critical EMD information (CEI)
6. Follow Dispatch life support (DLS) links
7. "Blue is for you" (EMD): Blue text should not be read to the caller
8. Pre-Question Qualifiers (PQQ's): identify conditional questions that should only
be read in specific situations
9. Four commandments of EMD: chief complaint
pt.'s age
status of consciousness
status of breathing
10. Priority Symptoms are:: 1. Abnormal breathing
2. Chest pain/discomfort
3. Decreased level of consciousness
4. Serious hemorrhage
11. ECHO determinant practice is:: allows early recognition and closer response
initiation based on extreme conditions of breathing and other dire circumstances
as defined, such as a person on fire. Such coding is separated from DELTA to
encourage local assignment of the absolute closest response of any trained crew.
12. ECHO determinant descriptors are listed on:: Case entry
13. Freelance instruction (in EMD) is?: Instructions that are generally considered
to be beyond the calltaker's scope of practice or that are incorrect
Leading question: A question that provides a probable answer to a question that may
lead callers to give the answer they thing the call taker wants to hear.
14. What does RED lettering mean in EMD?: relates to safety questions
15. A 3rd party caller (in EMD) would be classified as what?: A person who is
watching from a distance
16. What are the benefits of structured call taking and protocol use?: standard
care, reduces liability, higher quality and improvement
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