CHAPTER 5 PROPERTY MANAGEMENT EXAM
QUESTIONS WITH CORRECT ANSWERS
/ PC-based register configuration (PCR) - Answer-A POS system designed that
networks terminals to form an integrated system that functions without a large, remote
CPU
/.point-of-sale terminal - Answer-Contains its own input/output component and may
even possess a small storage (memory) capacity, but usually does not contain its own
central processing unit
/.active call accounting system - Answer-Enables a hotel to take control over local and
long distance services and apply a markup to switchboard operations. Call accounting
systems are capable of placing and pricing local and long-distance calls
/.automatic identification of outward dialing - Answer-A feature of a call accounting
system that immediately identifies the extension from which an outgoing call is placed
/.automatic route selection - Answer-A feature of a call accounting system that provides
the capability of connecting with a variety of common carriers
/.call record - Answer-Electronic or hard copy documentation containing essential
transactional support data for individually placed and rated telephone calls
/.common carrier - Answer-Any recognized entity that transmits messages or other
communication for general use at accepted rates
/.least-cost routing - Answer-A feature of an active call accounting system that directs
calls over the least-cost available line, regardless of carrier
/.passive call accounting system - Answer-Under this system, no options are available
to the call distribution network. Selection of a route is based on convenience rather than
on minimizing expense
/.ringback mechanism - Answer-A feature of a call accounting system that ensures that
a guest is charged only for calls that are answered
/.station message detail record - Answer-A feature of a call accounting system that
charts and monitors telephone traffic
/.timeout feature - Answer-A feature of a call accounting system that ensures that
callers begin paying for calls only after a predetermined amount of time, thus allowing
for wrong numbers
QUESTIONS WITH CORRECT ANSWERS
/ PC-based register configuration (PCR) - Answer-A POS system designed that
networks terminals to form an integrated system that functions without a large, remote
CPU
/.point-of-sale terminal - Answer-Contains its own input/output component and may
even possess a small storage (memory) capacity, but usually does not contain its own
central processing unit
/.active call accounting system - Answer-Enables a hotel to take control over local and
long distance services and apply a markup to switchboard operations. Call accounting
systems are capable of placing and pricing local and long-distance calls
/.automatic identification of outward dialing - Answer-A feature of a call accounting
system that immediately identifies the extension from which an outgoing call is placed
/.automatic route selection - Answer-A feature of a call accounting system that provides
the capability of connecting with a variety of common carriers
/.call record - Answer-Electronic or hard copy documentation containing essential
transactional support data for individually placed and rated telephone calls
/.common carrier - Answer-Any recognized entity that transmits messages or other
communication for general use at accepted rates
/.least-cost routing - Answer-A feature of an active call accounting system that directs
calls over the least-cost available line, regardless of carrier
/.passive call accounting system - Answer-Under this system, no options are available
to the call distribution network. Selection of a route is based on convenience rather than
on minimizing expense
/.ringback mechanism - Answer-A feature of a call accounting system that ensures that
a guest is charged only for calls that are answered
/.station message detail record - Answer-A feature of a call accounting system that
charts and monitors telephone traffic
/.timeout feature - Answer-A feature of a call accounting system that ensures that
callers begin paying for calls only after a predetermined amount of time, thus allowing
for wrong numbers
