CHAPTER 1—THE CHALLENGE OF HUMAN RESOURCES MANAGEMENT
b b b b b b
MULTIPLEbCHOICE
1. WhichbofbthebfollowingbisbNOTbabcompetitivebchallengebwithinbthebHumanbResourcesbManagementb
framework?
a. changesbinbthebmarketplace
b. globalization
c. technology
d. employeebrights
ANS:b D PTS:b b 1 REF:b b p.b6 OBJ:b b 1-1bTYPE:bK
2. ThebWorldbTradebOrganizationb(WTO)butilizesb
btobestablishbrulesbandbguidelinesbforbglobalb
commerce.
a. NAFTAb(NorthbAmericanbFreebTradebAgreement)
b. GATTb(GeneralbAgreementbonbTariffsbandbTrade)
c. FTAAb(FreebTradebAreabofbthebAmericas)
d. APECb(AsiabPacificbEconomicbCooperation)
ANS:b B PTS:b b 1 REF:b b p.b9 OBJ:b b 1-2bTYPE:bK
3. Knowledgebworkersbrequirebskillsbinballbofbthebfollowingbareasbexcept:
a. computerbprogramming.
b. planning.
c. decision-making.
d. problembsolving.
ANS:b A PTS:b b 1 REF:b b p.b13 OBJ:b b 1-4bTYPE:bU
4. WhichbofbthebfollowingbisbtheblargestbemploymentbagencybinbthebUnitedbStates?
a. SnellingbPersonnelbServices
b. KellybServices
c. ManpowerbInc.
d. LaborbReady
ANS:b C PTS:b b 1 REF:b b p.b13 OBJ:b b 1-4bTYPE:bK
5. AnbHRISbextendsbinformationbtechnologybbeyondbstoringbandbretrievingbinformationbto:
a. overseeingbproductionbplanning.
b. providingbcurrentbandbaccuratebdatabforbpurposesbofbcontrolbandbdecisionbmaking.
c. providingbmanagersbeasybaccessbtobpersonnelbrecords.
d. servingbasbanbintranetbcommunicationbsystem.
ANS:b B PTS:b b 1 REF:b b p.b13 OBJ:b b 1-4bTYPE:bU
6. WhichbofbthebfollowingbisbnotbabprimarybimpactbthatbtechnologybhasbhadbonbHRM?
a. Itbhasbalteredbthebmethodsbofbcollectingbemploymentbinformation.
b. Itbhasbspeededbupbthebprocessingbofbemploymentbdata.
c. Itbhasbdiminishedbthebrolebofbsupervisorsbinbmanagingbemployees.
d. Itbhasbimprovedbthebprocessesbofbinternalbandbexternalbcommunications.
ANS:b C PTS:b b 1 REF:b b p.b13 OBJ:b b 1-4bTYPE:bK
, 7. TheboperationalbimpactbofbinformationbtechnologybonbHRMbincludesballbofbthebfollowingbexcept:
a. administeringbbenefitsbprograms.
b. improvingbproductivitybinternalbtobthebHRbfunction.
c. providingbabdirectbconnectionbtobrecruitmentbsourcesbsuchbasbMonster.com.
d. automatingbroutinebtasks.
ANS:b C PTS:b b 1 REF:b b p.b13 OBJ:b b 1-4bTYPE:bK
8. ThebfirstbstepbinbchoosingbanbHRISbisbforbthebHRbpersonnelbto:
a. evaluatebthebmostbtime-consumingbtasks.
b. examinebthebuser-friendlinessbofbthebsoftware.
c. calculatebthebcostbsavingsbinbusingbanbHRIS.
d. calculatebthebtimebrequiredbtobtrainbthebHRbstaff.
ANS:b A PTS:b b 1 REF:b b p.b14 OBJ:b b 1-4bTYPE:bK
9. AbneedsbassessmentbforbITbinvestmentsbshouldbincludeballbofbthebfollowingbexcept:
a. Initialbcostsbandbannualbmaintenance.
b. Whobwillbhavebaccessbtobprivatebrecords.
c. Abilitybtobupgrade.
d. Userbfriendlybcapability.
ANS:b B PTS:b b 1 REF:b b p.b15 OBJ:b b 1-4bTYPE:bK
10. bisbcloselybrelatedbtobcorporatebsocialbresponsibility.
a. downsizing
b. furloughing
c. sustainability
d. offshoring
ANS:b C PTS:b b 1 REF:b b p.b10 OBJ:b b 1-3bTYPE:bK
11. Organizationalbchangesbarebsaidbtobbeb
whenbexternalbforcesbhavebalreadybaffectedbanb
b
organization'sbperformance.
a. proactive
b. intentional
c. reactive
d. negative
ANS:b C PTS:b b 1 REF:b b p.b8 OBJ:b b 1-1bTYPE:bK
12. Whatbchangebisbinitiatedbbybmanagementbtobtakebadvantagebofbtargetedbopportunities?
a. proactive
b. intentional
c. reactive
d. negative
ANS:b A PTS:b b 1 REF:b b p.b8 OBJ:b b 1-1bTYPE:bK
13. Today,bapproximatelyb bofbprivatebsectorbworkersbhavebpensionbplans?
a. 5bpercent
b. 15bpercent
c. 25bpercent
d. 40bpercent
ANS:b B PTS:b b 1 REF:b b p.b16 OBJ:b b 1-5bTYPE:bK
,14. bisbthebprocessbofbmovingbjobsbcloserbtobone'sbhomebcountry.
a. Nearshoring
b. Outsourcing
c. Offshoring
d. ThebBoomerangbEffect.
ANS:b A PTS:b b 1 REF:b b p.b20 OBJ:b b 1-5bTYPE:bK
15. Millennialsbarebalsobknownbas:
a. BabybBoomers
b. GenerationbX
c. GenerationbY
d. Screenagers
ANS:b C PTS:b b 1 REF:b b p.b24 OBJ:b b 1-6bTYPE:bK
16. Thebvalue,bskills,bandbcapabilitiesbthatbhavebabtremendousbimpactbonbanborganization'sbperformancebbutb
doesbnotbshowbupbonbitsbbalancebsheetbarebknownbas:
a. intellectualbcapital.
b. humanbcapital.
c. corebcompetencies.
d. employeebcapital.
ANS:b B PTS:b b 1 REF:b b p.b4 OBJ:b b 1-1bTYPE:bK
17. Womenbwhobarebemployedbfull-timebtodaybearnbmakebaboutb ofbwhatbmenbemployedbfull-
b
timebmake.
a. 50%
b. 2/3's
c. 80%
d. 100%
ANS:b C PTS:b b 1 REF:b b p.b25 OBJ:b b 1-6bTYPE:bK
18. Tobbuildbhumanbcapitalbinborganizations,bmanagersbshouldbrelybuponbstaffingbprogramsbthatbfocusbon:
a. identifyingbcheapbsourcesbofbqualifiedblabor.
b. identifyingbandbhiringbthebbestbandbbrightestbtalentbavailable.
c. identifyingbcollegebgraduatesbwithbthebrequisitebskills.
d. identifyingbindividualsbwithbhighlybspecializedbskills.
ANS:b B PTS:b b 1 REF:b b p.b5 OBJ:b b 1-1bTYPE:bA
19. bisbabprocessbusedbtobtranslatebcustomerbneedsbintobabsetbofboptimalbtasksbthatbarebperformedbinb
concertbwithbonebanother.
a. SixbSigma
b. TotalbQualitybManagement
c. Reengineering
d. ChangebManagement
ANS:b A PTS:b b 1 REF:b b p.b8 OBJ:b b 1-1bTYPE:bK
20. Managersbhavebtobfindbwaysbtobempowerbemployeesbandbencouragebtheirbparticipationbandbinvolvementb
tobmorebfullybutilizebhumanbcapitalbbecause:
a. Theybarebfiguredbasbpartbofbtrainingbcosts.
b. Firmsbarebmovingbawaybfrombteam-basedbstructures.
, c. Employeebskillsboftenbgobunused.
d. Knowledgebexchangebisbthebbestbmethodbofbhumanbcapitalbdevelopment.
ANS:b C PTS:b b 1 REF:b b p.b5 OBJ:b b 1-1bTYPE:bU
21. AbsurveybconductedbbybthebHumanbResourcebPlanningbSocietybrevealedbthatbb b bpercentbofbthebre
spondingbcompaniesbbelievebthatbtheirbHRbgroupbplaysbanbimportantbrolebinbdevelopingbhumanbca
pital.
a. lessbthanb30
b. nearlyb50
c. betweenb30bandb40
d. nearlyb65
ANS:b D PTS:b b 1 REF:b b p.b5 OBJ:b b 1-1bTYPE:bU
22. Aboutb bofbwhatbAmericansbproducebeverybyearbdollar-wisebisbsoldbabroad.
a. 50bpercent
b. 30bpercent
c. 10bpercent
d. 2bpercent
ANS:b C PTS:b b 1 REF:b b p.b9 OBJ:b b 1-2bTYPE:bK
23. TQM:
a. Focusesbonbunderstandingbcustomerbneeds,bdoingbthingsbrightbthebfirstbtime,bandbstrivingb
forbcontinuousbimprovement.
b. Usesbstatisticalbmethodsbtobtranslatebcustomerbneedsbintobseparatebtasksbandbdefiningbtheb
bestbwaybtobperformbthem.
c. Fundamentallybredesignsbbusinessbprocessesbtobachievebimprovementsbinbcost,bquality,b
service,bandbspeed.
d. ChangesbthebpurposebandbfunctionbofbthebHRbgroup.
ANS:b A PTS:b b 1 REF:b b p.b7 OBJ:b b 1-1bTYPE:bK
24. Thebtrendbtowardsbopeningbupbforeignbmarketsbtobinternationalbtradebandbinvestmentbisbknowsbas:
a. globalization
b. offshoring
c. outsourcing
d. internationalbeconomicbdiversity
ANS:b A PTS:b b 1 REF:b b p.b8 OBJ:b b 1-2bTYPE:bK
25. SixbSigmabisbabsystematicbapproachbtobqualitybthat:
a. Focusesbonbunderstandingbcustomerbneeds,bdoingbthingsbrightbthebfirstbtime,bandbstrivingb
forbcontinuousbimprovement.
b. Usesbstatisticalbmethodsbtobtranslatebcustomerbneedsbintobseparatebtasksbandbdefiningbtheb
bestbwaybtobperformbthem.
c. Fundamentallybredesignsbbusinessbprocessesbtobachievebimprovementsbinbcost,bquality,b
service,bandbspeed.
d. FocusesbonbimprovingbthebHRbfunctionbthroughbsixbprinciples.
ANS:b B PTS:b b 1 REF:b b p.b8 OBJ:b b 1-1bTYPE:bK
26. bpavedbthebwaybforbthebformationbofbmanybmajorbtradebagreementsbandbinstitutions.
a. GATT
b. ThebWTO
b b b b b b
MULTIPLEbCHOICE
1. WhichbofbthebfollowingbisbNOTbabcompetitivebchallengebwithinbthebHumanbResourcesbManagementb
framework?
a. changesbinbthebmarketplace
b. globalization
c. technology
d. employeebrights
ANS:b D PTS:b b 1 REF:b b p.b6 OBJ:b b 1-1bTYPE:bK
2. ThebWorldbTradebOrganizationb(WTO)butilizesb
btobestablishbrulesbandbguidelinesbforbglobalb
commerce.
a. NAFTAb(NorthbAmericanbFreebTradebAgreement)
b. GATTb(GeneralbAgreementbonbTariffsbandbTrade)
c. FTAAb(FreebTradebAreabofbthebAmericas)
d. APECb(AsiabPacificbEconomicbCooperation)
ANS:b B PTS:b b 1 REF:b b p.b9 OBJ:b b 1-2bTYPE:bK
3. Knowledgebworkersbrequirebskillsbinballbofbthebfollowingbareasbexcept:
a. computerbprogramming.
b. planning.
c. decision-making.
d. problembsolving.
ANS:b A PTS:b b 1 REF:b b p.b13 OBJ:b b 1-4bTYPE:bU
4. WhichbofbthebfollowingbisbtheblargestbemploymentbagencybinbthebUnitedbStates?
a. SnellingbPersonnelbServices
b. KellybServices
c. ManpowerbInc.
d. LaborbReady
ANS:b C PTS:b b 1 REF:b b p.b13 OBJ:b b 1-4bTYPE:bK
5. AnbHRISbextendsbinformationbtechnologybbeyondbstoringbandbretrievingbinformationbto:
a. overseeingbproductionbplanning.
b. providingbcurrentbandbaccuratebdatabforbpurposesbofbcontrolbandbdecisionbmaking.
c. providingbmanagersbeasybaccessbtobpersonnelbrecords.
d. servingbasbanbintranetbcommunicationbsystem.
ANS:b B PTS:b b 1 REF:b b p.b13 OBJ:b b 1-4bTYPE:bU
6. WhichbofbthebfollowingbisbnotbabprimarybimpactbthatbtechnologybhasbhadbonbHRM?
a. Itbhasbalteredbthebmethodsbofbcollectingbemploymentbinformation.
b. Itbhasbspeededbupbthebprocessingbofbemploymentbdata.
c. Itbhasbdiminishedbthebrolebofbsupervisorsbinbmanagingbemployees.
d. Itbhasbimprovedbthebprocessesbofbinternalbandbexternalbcommunications.
ANS:b C PTS:b b 1 REF:b b p.b13 OBJ:b b 1-4bTYPE:bK
, 7. TheboperationalbimpactbofbinformationbtechnologybonbHRMbincludesballbofbthebfollowingbexcept:
a. administeringbbenefitsbprograms.
b. improvingbproductivitybinternalbtobthebHRbfunction.
c. providingbabdirectbconnectionbtobrecruitmentbsourcesbsuchbasbMonster.com.
d. automatingbroutinebtasks.
ANS:b C PTS:b b 1 REF:b b p.b13 OBJ:b b 1-4bTYPE:bK
8. ThebfirstbstepbinbchoosingbanbHRISbisbforbthebHRbpersonnelbto:
a. evaluatebthebmostbtime-consumingbtasks.
b. examinebthebuser-friendlinessbofbthebsoftware.
c. calculatebthebcostbsavingsbinbusingbanbHRIS.
d. calculatebthebtimebrequiredbtobtrainbthebHRbstaff.
ANS:b A PTS:b b 1 REF:b b p.b14 OBJ:b b 1-4bTYPE:bK
9. AbneedsbassessmentbforbITbinvestmentsbshouldbincludeballbofbthebfollowingbexcept:
a. Initialbcostsbandbannualbmaintenance.
b. Whobwillbhavebaccessbtobprivatebrecords.
c. Abilitybtobupgrade.
d. Userbfriendlybcapability.
ANS:b B PTS:b b 1 REF:b b p.b15 OBJ:b b 1-4bTYPE:bK
10. bisbcloselybrelatedbtobcorporatebsocialbresponsibility.
a. downsizing
b. furloughing
c. sustainability
d. offshoring
ANS:b C PTS:b b 1 REF:b b p.b10 OBJ:b b 1-3bTYPE:bK
11. Organizationalbchangesbarebsaidbtobbeb
whenbexternalbforcesbhavebalreadybaffectedbanb
b
organization'sbperformance.
a. proactive
b. intentional
c. reactive
d. negative
ANS:b C PTS:b b 1 REF:b b p.b8 OBJ:b b 1-1bTYPE:bK
12. Whatbchangebisbinitiatedbbybmanagementbtobtakebadvantagebofbtargetedbopportunities?
a. proactive
b. intentional
c. reactive
d. negative
ANS:b A PTS:b b 1 REF:b b p.b8 OBJ:b b 1-1bTYPE:bK
13. Today,bapproximatelyb bofbprivatebsectorbworkersbhavebpensionbplans?
a. 5bpercent
b. 15bpercent
c. 25bpercent
d. 40bpercent
ANS:b B PTS:b b 1 REF:b b p.b16 OBJ:b b 1-5bTYPE:bK
,14. bisbthebprocessbofbmovingbjobsbcloserbtobone'sbhomebcountry.
a. Nearshoring
b. Outsourcing
c. Offshoring
d. ThebBoomerangbEffect.
ANS:b A PTS:b b 1 REF:b b p.b20 OBJ:b b 1-5bTYPE:bK
15. Millennialsbarebalsobknownbas:
a. BabybBoomers
b. GenerationbX
c. GenerationbY
d. Screenagers
ANS:b C PTS:b b 1 REF:b b p.b24 OBJ:b b 1-6bTYPE:bK
16. Thebvalue,bskills,bandbcapabilitiesbthatbhavebabtremendousbimpactbonbanborganization'sbperformancebbutb
doesbnotbshowbupbonbitsbbalancebsheetbarebknownbas:
a. intellectualbcapital.
b. humanbcapital.
c. corebcompetencies.
d. employeebcapital.
ANS:b B PTS:b b 1 REF:b b p.b4 OBJ:b b 1-1bTYPE:bK
17. Womenbwhobarebemployedbfull-timebtodaybearnbmakebaboutb ofbwhatbmenbemployedbfull-
b
timebmake.
a. 50%
b. 2/3's
c. 80%
d. 100%
ANS:b C PTS:b b 1 REF:b b p.b25 OBJ:b b 1-6bTYPE:bK
18. Tobbuildbhumanbcapitalbinborganizations,bmanagersbshouldbrelybuponbstaffingbprogramsbthatbfocusbon:
a. identifyingbcheapbsourcesbofbqualifiedblabor.
b. identifyingbandbhiringbthebbestbandbbrightestbtalentbavailable.
c. identifyingbcollegebgraduatesbwithbthebrequisitebskills.
d. identifyingbindividualsbwithbhighlybspecializedbskills.
ANS:b B PTS:b b 1 REF:b b p.b5 OBJ:b b 1-1bTYPE:bA
19. bisbabprocessbusedbtobtranslatebcustomerbneedsbintobabsetbofboptimalbtasksbthatbarebperformedbinb
concertbwithbonebanother.
a. SixbSigma
b. TotalbQualitybManagement
c. Reengineering
d. ChangebManagement
ANS:b A PTS:b b 1 REF:b b p.b8 OBJ:b b 1-1bTYPE:bK
20. Managersbhavebtobfindbwaysbtobempowerbemployeesbandbencouragebtheirbparticipationbandbinvolvementb
tobmorebfullybutilizebhumanbcapitalbbecause:
a. Theybarebfiguredbasbpartbofbtrainingbcosts.
b. Firmsbarebmovingbawaybfrombteam-basedbstructures.
, c. Employeebskillsboftenbgobunused.
d. Knowledgebexchangebisbthebbestbmethodbofbhumanbcapitalbdevelopment.
ANS:b C PTS:b b 1 REF:b b p.b5 OBJ:b b 1-1bTYPE:bU
21. AbsurveybconductedbbybthebHumanbResourcebPlanningbSocietybrevealedbthatbb b bpercentbofbthebre
spondingbcompaniesbbelievebthatbtheirbHRbgroupbplaysbanbimportantbrolebinbdevelopingbhumanbca
pital.
a. lessbthanb30
b. nearlyb50
c. betweenb30bandb40
d. nearlyb65
ANS:b D PTS:b b 1 REF:b b p.b5 OBJ:b b 1-1bTYPE:bU
22. Aboutb bofbwhatbAmericansbproducebeverybyearbdollar-wisebisbsoldbabroad.
a. 50bpercent
b. 30bpercent
c. 10bpercent
d. 2bpercent
ANS:b C PTS:b b 1 REF:b b p.b9 OBJ:b b 1-2bTYPE:bK
23. TQM:
a. Focusesbonbunderstandingbcustomerbneeds,bdoingbthingsbrightbthebfirstbtime,bandbstrivingb
forbcontinuousbimprovement.
b. Usesbstatisticalbmethodsbtobtranslatebcustomerbneedsbintobseparatebtasksbandbdefiningbtheb
bestbwaybtobperformbthem.
c. Fundamentallybredesignsbbusinessbprocessesbtobachievebimprovementsbinbcost,bquality,b
service,bandbspeed.
d. ChangesbthebpurposebandbfunctionbofbthebHRbgroup.
ANS:b A PTS:b b 1 REF:b b p.b7 OBJ:b b 1-1bTYPE:bK
24. Thebtrendbtowardsbopeningbupbforeignbmarketsbtobinternationalbtradebandbinvestmentbisbknowsbas:
a. globalization
b. offshoring
c. outsourcing
d. internationalbeconomicbdiversity
ANS:b A PTS:b b 1 REF:b b p.b8 OBJ:b b 1-2bTYPE:bK
25. SixbSigmabisbabsystematicbapproachbtobqualitybthat:
a. Focusesbonbunderstandingbcustomerbneeds,bdoingbthingsbrightbthebfirstbtime,bandbstrivingb
forbcontinuousbimprovement.
b. Usesbstatisticalbmethodsbtobtranslatebcustomerbneedsbintobseparatebtasksbandbdefiningbtheb
bestbwaybtobperformbthem.
c. Fundamentallybredesignsbbusinessbprocessesbtobachievebimprovementsbinbcost,bquality,b
service,bandbspeed.
d. FocusesbonbimprovingbthebHRbfunctionbthroughbsixbprinciples.
ANS:b B PTS:b b 1 REF:b b p.b8 OBJ:b b 1-1bTYPE:bK
26. bpavedbthebwaybforbthebformationbofbmanybmajorbtradebagreementsbandbinstitutions.
a. GATT
b. ThebWTO
