Test bank for heizer operations management 14th Edition, Ques
m m m m m m m m
tions & Answers | Complete
m m m m
•
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
m m m m
TRUE/FALSE
1. Studentsmwantingmto mpursuemamcareermin moperationsmmanagementmwillmfindmmultidisciplin
ary mknowledge mbeneficial.
Truem(WheremaremthemOMmjobs? measy)
2. Customerminteractionmismoften mhigh mformmanufacturingmprocesses,mbutmlowmformservices.mFa
lsem(Operationsminmthemservice msector,mmoderate)
3. Productivity mismmoremdifficultmtomimproveminmthemservicemsector.mTruem(Themproductivity mchalle
nge,mmoderate)
4. Manufacturingmnowmconstitutesmthemlargestmeconomic msectorminmpostindustrialmsocieties.mFa
lsem(Operationsminmthemservice msector,mmoderate)
5. In mthempastmhalf-
century,mthemnumbermofmpeoplememployedmin mmanufacturingmhasmmoremormlessmheldmsteady,mbutm
each mmanufacturingmemployeemismmanufacturingmaboutm20mtimesmasmmuch.mTruem(Operationsm
inmthemservicemsector,measy)
6. Amknowledge msociety mismonemthatmhasmmigratedmfrommwork mbasedmon mknowledgemto monembase
d mon mmanualmwork.
Falsem(Themproductivity mchallenge,measy)
7. Productivity mismthemtotalmvaluemofmallminputsmto mthemtransformation mprocessmdivided mbymthemtotalmv
aluemof mthemoutputsmproduced.
Falsem(Themproductivity mchallenge,measy)
8. Somemof mthemoperations-
related mactivitiesmofmHardmRockmCafémincludemdesigningmmealsmandmanalyzingmthemmformingredientm
costmand mlabormrequirements.
Truem(Globalmcompany mprofile,measy)
9. Themproduction mprocessmatmHard mRock mCafémismlimited mto mmealmpreparation mand mservingmcustomers.
Falsem(Globalmcompany mprofile,measy)
1
,10. Allmorganizations, mincludingmservice mfirmsmsuch masmbanksmand mhospitals,mhavemamproduction mfunction.
Truem(Whatmismoperationsmmanagement? mmoderate)
11. Operationsmmanagementmismthemsetmofmactivitiesmthatmcreatemvalueminmthemformmofmgoodsmand mserv
icesmby mtransformingminputsminto moutputs.
Truem(Whatmismoperationsmmanagement? measy)
12. An mexample mof mam"hidden"mproduction mfunction mismmoney mtransfersmatmbanks.
Truem(Whatmismoperationsmmanagement? mmoderate)
13. Onemreason mtomstudymoperationsmmanagementmismtomlearnmhowmpeoplemorganizemthemselvesm
formproductive menterprise.
Truem(Why mstudy mOM,measy)
14. Themoperationsmmanagermperformsmthemmanagementmactivitiesmofmplanning,morganizing,mstaffi
ng,mleading,mand mcontrollingmof mthemOMmfunction.
Truem(Whatmoperationsmmanagersmdo,measy)
15. "Howmmuchminventorymofmthismitemmshould mwemhave?"mismwithinmthemcriticalmdecisionmare
amof mmanagingmquality.
Falsem(Whatmoperationsmmanagersmdo,measy)
16. In mordermto mhavemamcareerminmoperationsmmanagement,monemmustmhavemamdegreemin mstatistic
smormquantitative mmethods.
Falsem(Whatmoperationsmmanagersmdo,measy)
17. Henry mFordmismknownmasmthemFathermofmScientificmManagement.mFalsem(Themheritagemofmoperati
onsmmanagement, measy)
18. Shewhart’smcontributionsmto moperationsmmanagementmcamemduringmthemScientificmManagementmEra.
Falsem(Themheritage mofmoperationsmmanagement, measy)
Measuringmthemimpactmof mamcapitalmacquisition mon mproductivity misman mexample mof mmulti-
factormproductivity.
Falsem(Themproductivity mchallenge,mmoderate)
19. Ethicalmand msocialmdilemmasmarisembecause mstakeholdersmof mambusinessmhavemconflictingmperspectives.
Truem(Ethicsmandmsocialmresponsibility,measy)m{AACSB:mEthicalmReasoning}
MULTIPLE CHOICE m
20. AtmHard mRock mCafé,mtasksmthatmreflectmoperationsmormoperationsmmanagementminclude
a. designingmmeals
b. testingmmealsm(recipes)
c. analyzingmmealsmformthemcostmof mingredients
d. preparingmemployee mschedules
e. allmof mthemabove
em(Globalmcompany mprofile,measy)
2
,21. An moperationsmtask mperformed matmHard mRock mCafémis
a. borrowingmfundsmto mbuild mamnewmrestaurant
b. advertisingmchangesmin mthemrestaurantmmenu
c. calculatingmrestaurantmprofitmand mloss
d. preparingmemployee mschedules
e. allmof mthemabove dm(Globalmcompany mprofile,mmoderate)
22. Operationsmmanagementmismapplicable
a. mostly mto mthemservicemsector
b. to mservicesmexclusively
c. mostly mto mthemmanufacturingmsector
d. to mallmfirms,mwhethermmanufacturingmand mservice
e. to mthemmanufacturingmsectormexclusively
dm(Whatmismoperationsmmanagement? mmoderate)
23. Which mof mthemfollowingmaremthemprimary mfunctionsmof mallmorganizations?
a. operations,mmarketing,mand mhuman mresources
b. marketing,mhuman mresources,mand mfinance/accounting
c. sales,mquality mcontrol,mand moperations
d. marketing,moperations, mand mfinance/accounting
e. research mand mdevelopment, mfinance/accounting, mand mpurchasing
dm(Organizing mtomproducemgood
smandmservices,mmoderate)
24. Budgeting,mpayingmthembills,mand mcollection mof mfundsmaremactivitiesmassociated mwith mthe
a. managementmfunction
b. controlmfunction
c. finance/accountingmfunction
d. production/operations mfunction
e. staffingmfunction cm(Organizing mto mproduce mgoodsmandmservices,mmoderate)
25. Which mof mthemfollowingmwould mnotmbeman moperationsmfunction min mamfast-food mrestaurant?
a. advertisingmand mpromotion
b. designingmthemlayoutmof mthemfacility
c. maintainingmequipment
d. makingmhamburgersmand mfries
e. purchasingmingredientsm a m(Organizing mto mproducemgoodsmandmservices,mmoderate)
26. Themmarketingmfunction'smmain mconcern mismwith
a. producingmgoodsmormprovidingmservices
b. procuringmmaterials,msupplies,mand mequipment
c. buildingmand mmaintainingmampositive mimage
d. generatingmthemdemand mformthemorganization'smproductsmormservices
e. securingmmonetary mresources dm(Organizing mto mproduce mgoodsmandmservices,mmoderate)
27. Reasonsmto mstudy mOperationsmManagementminclude
a. studyingmwhy mpeople morganize mthemselvesmformfreementerprise
b. knowingmhowmgoodsmand mservicesmaremconsumed
c. understandingmwhatmhuman mresource mmanagersmdo
d. learningmaboutmamcostly mpartmof mthementerprise
3
, e. allmof mthemabove
4
m m m m m m m m
tions & Answers | Complete
m m m m
•
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
m m m m
TRUE/FALSE
1. Studentsmwantingmto mpursuemamcareermin moperationsmmanagementmwillmfindmmultidisciplin
ary mknowledge mbeneficial.
Truem(WheremaremthemOMmjobs? measy)
2. Customerminteractionmismoften mhigh mformmanufacturingmprocesses,mbutmlowmformservices.mFa
lsem(Operationsminmthemservice msector,mmoderate)
3. Productivity mismmoremdifficultmtomimproveminmthemservicemsector.mTruem(Themproductivity mchalle
nge,mmoderate)
4. Manufacturingmnowmconstitutesmthemlargestmeconomic msectorminmpostindustrialmsocieties.mFa
lsem(Operationsminmthemservice msector,mmoderate)
5. In mthempastmhalf-
century,mthemnumbermofmpeoplememployedmin mmanufacturingmhasmmoremormlessmheldmsteady,mbutm
each mmanufacturingmemployeemismmanufacturingmaboutm20mtimesmasmmuch.mTruem(Operationsm
inmthemservicemsector,measy)
6. Amknowledge msociety mismonemthatmhasmmigratedmfrommwork mbasedmon mknowledgemto monembase
d mon mmanualmwork.
Falsem(Themproductivity mchallenge,measy)
7. Productivity mismthemtotalmvaluemofmallminputsmto mthemtransformation mprocessmdivided mbymthemtotalmv
aluemof mthemoutputsmproduced.
Falsem(Themproductivity mchallenge,measy)
8. Somemof mthemoperations-
related mactivitiesmofmHardmRockmCafémincludemdesigningmmealsmandmanalyzingmthemmformingredientm
costmand mlabormrequirements.
Truem(Globalmcompany mprofile,measy)
9. Themproduction mprocessmatmHard mRock mCafémismlimited mto mmealmpreparation mand mservingmcustomers.
Falsem(Globalmcompany mprofile,measy)
1
,10. Allmorganizations, mincludingmservice mfirmsmsuch masmbanksmand mhospitals,mhavemamproduction mfunction.
Truem(Whatmismoperationsmmanagement? mmoderate)
11. Operationsmmanagementmismthemsetmofmactivitiesmthatmcreatemvalueminmthemformmofmgoodsmand mserv
icesmby mtransformingminputsminto moutputs.
Truem(Whatmismoperationsmmanagement? measy)
12. An mexample mof mam"hidden"mproduction mfunction mismmoney mtransfersmatmbanks.
Truem(Whatmismoperationsmmanagement? mmoderate)
13. Onemreason mtomstudymoperationsmmanagementmismtomlearnmhowmpeoplemorganizemthemselvesm
formproductive menterprise.
Truem(Why mstudy mOM,measy)
14. Themoperationsmmanagermperformsmthemmanagementmactivitiesmofmplanning,morganizing,mstaffi
ng,mleading,mand mcontrollingmof mthemOMmfunction.
Truem(Whatmoperationsmmanagersmdo,measy)
15. "Howmmuchminventorymofmthismitemmshould mwemhave?"mismwithinmthemcriticalmdecisionmare
amof mmanagingmquality.
Falsem(Whatmoperationsmmanagersmdo,measy)
16. In mordermto mhavemamcareerminmoperationsmmanagement,monemmustmhavemamdegreemin mstatistic
smormquantitative mmethods.
Falsem(Whatmoperationsmmanagersmdo,measy)
17. Henry mFordmismknownmasmthemFathermofmScientificmManagement.mFalsem(Themheritagemofmoperati
onsmmanagement, measy)
18. Shewhart’smcontributionsmto moperationsmmanagementmcamemduringmthemScientificmManagementmEra.
Falsem(Themheritage mofmoperationsmmanagement, measy)
Measuringmthemimpactmof mamcapitalmacquisition mon mproductivity misman mexample mof mmulti-
factormproductivity.
Falsem(Themproductivity mchallenge,mmoderate)
19. Ethicalmand msocialmdilemmasmarisembecause mstakeholdersmof mambusinessmhavemconflictingmperspectives.
Truem(Ethicsmandmsocialmresponsibility,measy)m{AACSB:mEthicalmReasoning}
MULTIPLE CHOICE m
20. AtmHard mRock mCafé,mtasksmthatmreflectmoperationsmormoperationsmmanagementminclude
a. designingmmeals
b. testingmmealsm(recipes)
c. analyzingmmealsmformthemcostmof mingredients
d. preparingmemployee mschedules
e. allmof mthemabove
em(Globalmcompany mprofile,measy)
2
,21. An moperationsmtask mperformed matmHard mRock mCafémis
a. borrowingmfundsmto mbuild mamnewmrestaurant
b. advertisingmchangesmin mthemrestaurantmmenu
c. calculatingmrestaurantmprofitmand mloss
d. preparingmemployee mschedules
e. allmof mthemabove dm(Globalmcompany mprofile,mmoderate)
22. Operationsmmanagementmismapplicable
a. mostly mto mthemservicemsector
b. to mservicesmexclusively
c. mostly mto mthemmanufacturingmsector
d. to mallmfirms,mwhethermmanufacturingmand mservice
e. to mthemmanufacturingmsectormexclusively
dm(Whatmismoperationsmmanagement? mmoderate)
23. Which mof mthemfollowingmaremthemprimary mfunctionsmof mallmorganizations?
a. operations,mmarketing,mand mhuman mresources
b. marketing,mhuman mresources,mand mfinance/accounting
c. sales,mquality mcontrol,mand moperations
d. marketing,moperations, mand mfinance/accounting
e. research mand mdevelopment, mfinance/accounting, mand mpurchasing
dm(Organizing mtomproducemgood
smandmservices,mmoderate)
24. Budgeting,mpayingmthembills,mand mcollection mof mfundsmaremactivitiesmassociated mwith mthe
a. managementmfunction
b. controlmfunction
c. finance/accountingmfunction
d. production/operations mfunction
e. staffingmfunction cm(Organizing mto mproduce mgoodsmandmservices,mmoderate)
25. Which mof mthemfollowingmwould mnotmbeman moperationsmfunction min mamfast-food mrestaurant?
a. advertisingmand mpromotion
b. designingmthemlayoutmof mthemfacility
c. maintainingmequipment
d. makingmhamburgersmand mfries
e. purchasingmingredientsm a m(Organizing mto mproducemgoodsmandmservices,mmoderate)
26. Themmarketingmfunction'smmain mconcern mismwith
a. producingmgoodsmormprovidingmservices
b. procuringmmaterials,msupplies,mand mequipment
c. buildingmand mmaintainingmampositive mimage
d. generatingmthemdemand mformthemorganization'smproductsmormservices
e. securingmmonetary mresources dm(Organizing mto mproduce mgoodsmandmservices,mmoderate)
27. Reasonsmto mstudy mOperationsmManagementminclude
a. studyingmwhy mpeople morganize mthemselvesmformfreementerprise
b. knowingmhowmgoodsmand mservicesmaremconsumed
c. understandingmwhatmhuman mresource mmanagersmdo
d. learningmaboutmamcostly mpartmof mthementerprise
3
, e. allmof mthemabove
4
