lOMoARcPSD|11881637
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
Chapterm01:mLeading,mManaging,mand mFollowing
Yoder-Wise:mLeadingmand mManagingminmNursing,m7thmEdition
MULTIPLEmCHOICE
1. A mnursemmanagermof mam20-
bed mmedicalmunit mfindsmthat m80%mof mthempatientsmaremoldermadults.mShemismasked mtomassessmand m
adapt mthemunit mtombettermmeet mthemuniquemneedsmof mthemoldermadult mpatient.mUsingmcomplexitym
principles,mwhat mwould mbemthembest mapproachmtomtakemformimplementationmof mthismchange?
a. Leveragemthemhierarchicalmmanagement mpositionmtomget munit mstaff minvolved m
inmassessment mand mplanning.
b. Engageminvolved mstaff mat mallmlevelsminmthemdecision-makingmprocess.
c. Focusmthemassessment monmthemunit mand momit mthemhospitalmand mcommuni
tymenvironment.
d. Hiremamgeriatricmspecialist mtomoverseemand mcontrolmthemproject.
ANS:m B
Complexitymtheorymsuggestsmthat msystemsminteract mand madapt mand mthat mdecisionmmakingmoccu
rsmthroughout mthemsystems,masmopposed mtombeingmheld minmamhierarchy.mInmcomplexitymtheory,m
everymvoicemcounts,mand mtherefore,mallmlevelsmof mstaff mwould mbeminvolved minmdecisionmmaking
.
TOP:m AONEmcompetency:mCommunicationmand mRelationship-Building
2. A munit mmanagermof mam25-
bed mmedical/surgicalmareamreceivesmamphonemcall mfrommamnursemwhomhas mcalled minmsick mfivemti
N R I G B.C M
m m m m m
mesminmthempast mmonth.mHemtellsmthemmanagermthat mhemverymmuchmwantsmtomcomemtomworkmwh
enmscheduled mbut mmust moftenmcaremformhismwife,mwhomismundergoingmtreatment
formbreast mcancer.mAccordingmtoUMaSslow
N’smT
need mhiO
erarchymtheory,mwhat mwould mbemthembest
approachmtomsatisfyingmthemneedsmof mthismnurse,mothermstaff,mand mpatients?
a. Linemupmagencymnursesmwhomcanmbemcalled minmtomworkmonmshort mnotice.
b. Placemthemnursemonmunpaid mleavemformthemremaindermof mhismwife’smtreatment.
c. Sympathizemwithmthemnurse’smdilemmamand mlet mthemchargemnursemknow mthat mthismnurse
maymbemcallingminmfrequentlyminmthemfuture.
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
, lOMoARcPSD|11881637
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
d. Workmwithmthemnurse,mstaffingmoffice,mand mothermnursesmtomarrangemhismscheduled
daysmoff maround mhismwife’smtreatments.
ANS:m D
Placingmthemnursemonmunpaid mleavemmaymthreatenmthemnurse’smcapacitymtommeet mphysiologicmne
edsmand mdemotivatemthemnurse.mUnsatisfactorymcoveragemof mshiftsmonmshort mnoticemcould maffect m
patient mcaremand mthreatenmthemneedsmof mstaff mtomfeelmcompetent.mArrangingmthemschedulemaroun
d
themwife’smneedsmmeetsmthemneedsmof mthemstaff mand mof mpatientsmwhilemsatisfyingmthemnurse’smneed
formaffiliation.
TOP:m AONEmcompetency:mCommunicationmand mRelationship-Building
3. A mgrievancembrought mbymamstaff mnursemagainst mthemunit mmanagermrequiresmmediation.mAt mthemfi
rst mmediationmsession,mthemstaff mnursemrepeatedlymcallsmthemunit mmanager’smactionsmunfair,mand
mthemunit mmanagermcontinuesmtomreiteratemthemreasonsmformthemactions.mWhat mwould mbemthembes
t mcoursemof mactionmat mthismtime?
a. Send mthemtwomdisputantsmawaymtomreachmtheirmownmresolution.
b. Involvemanothermstaff mnurseminmthemdiscussionmformclaritymissues.Askmeachmpartymtomexaminemthe
irmownmmotivesmand missuesminmthemconflict.
c. Continuemtomlistenmasmthempartiesmrepeat mtheirmthoughtsmand mfeelingsmabout mt
hemconflict.
ANS:m C
Formresolutionmof mconflict,monemshould maddressmtheminterestsmand minvolvement mof mparticipants
minmthemconflict mbymexaminingmthemrealmissuesmof mallmparties.
TOP:m AONEmcompetency:mCommunicationmand mRelationship-Building
4. At mamsecond mnegotiationmsession,mthemunit mmanagermand mstaff mnursemaremunablemtomreac
hmamresolution.mWhat mismthemappropriatemnext mstep?
a. Arrangemanothermmeetingminmamweek’smtimemsomasmtomallow mamcooling-off mperiod.
b. Elevatemthemnext mnegationmsessionmtomthemnext mmanager,monemlevelmabove.
c. Insist mthat mparticipantsmcontinuemtomtalkmuntilmamresolutionmhasmbeenmreached.
d. Backmthemunit mmanager’smactionsmand mend mthemdispute.
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
, lOMoARcPSD|11881637
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
ANS:m B
Part mof mleadershipmismunderstandingmconflict mresolutionmand mabilitymtomnegotiatemand mmanagem
formresolutionmof missuesmand mconcerns.mThismsituationmhasmfailed mamsecond mnegotiationmsession,
melevationmtomammanagermwithmadditionalmtrainingmtomfacilitatemconflict mresolutionmismimportant
mat mthismpoint.
TOP:m AONEmcompetency:mCommunicationmand mRelationship-Building
5. Themmanagermof mamsurgicalmareamhasm amvisionmformthemfuturemthat mrequiresmthemadditionmof mRN m
assistantsmormunlicensed mpersonsmtomfeed,mbathe,mand mambulatempatients.mThemRNsmonmthemstaff
m
USNT
m
havemalwaysmpracticed minmampriNmarRymnI
m
ursiG
m O
ng-dBe.livCeryMsystemmand maremvery mresistant mtomthismidea.
What mwould mbemthembest minitialmstrategymformimplementationmof mthismchange?
a. Exploringmthemvaluesmand mfeelingsmof mthemRN mgroupminmrelationshipmtomthismchange
b. LeavingmthemRNsmalonemformamtimemsomtheymcanmthinkmabout mthemchangembeforemi
t mismimplemented
c. Droppingmthemideamand mtryingmformthemchangeminmamyearmormsomwhenmsomemof m
thempresent mRNsmhavemretired
d. Hiringmthemassistantsmand mallowingmthemRNsmtomseemwhat mgood madditionsmtheymare
ANS:m A
Influencingmothersmrequiresmemotionalmintelligencem inmdomainsmsuchmasmempathy,mhandlingmrel
ationships,mdeepeningmself-
awarenessminmself mand mothers,mmotivatingmothers,mand mmanagingmemotions.mMotivatingmothersm
recognizesmthat mvaluesmarempowerfulmforcesmthat minfluencemacceptancemof mchange.mLeavingmthe
mRNsmalonemformamperiod mof mtimembeforemimplementationmdoesmnot mprovidemopportunitymtomexpl
oremdifferent mperspectivesmand mvalues.mAvoidingmdiscussionmuntilmthemteammchangesmmaymnot m
promotemadoptionmof mthemchangemuntilmtheremismopportunitymtomexploremperspectivesmand mvalue
smrelated mtomthemchange.mHiringmof mthemassistantsmdemonstratesmlackmof mempathymformthempersp
ectivesmof mthemRN mstaff.
TOP:m AONEmcompetency:mKnowledgemof mthemHealthmCaremEnvironment
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
, lOMoARcPSD|11881637
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
NURSINGTB.COM
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
Chapterm01:mLeading,mManaging,mand mFollowing
Yoder-Wise:mLeadingmand mManagingminmNursing,m7thmEdition
MULTIPLEmCHOICE
1. A mnursemmanagermof mam20-
bed mmedicalmunit mfindsmthat m80%mof mthempatientsmaremoldermadults.mShemismasked mtomassessmand m
adapt mthemunit mtombettermmeet mthemuniquemneedsmof mthemoldermadult mpatient.mUsingmcomplexitym
principles,mwhat mwould mbemthembest mapproachmtomtakemformimplementationmof mthismchange?
a. Leveragemthemhierarchicalmmanagement mpositionmtomget munit mstaff minvolved m
inmassessment mand mplanning.
b. Engageminvolved mstaff mat mallmlevelsminmthemdecision-makingmprocess.
c. Focusmthemassessment monmthemunit mand momit mthemhospitalmand mcommuni
tymenvironment.
d. Hiremamgeriatricmspecialist mtomoverseemand mcontrolmthemproject.
ANS:m B
Complexitymtheorymsuggestsmthat msystemsminteract mand madapt mand mthat mdecisionmmakingmoccu
rsmthroughout mthemsystems,masmopposed mtombeingmheld minmamhierarchy.mInmcomplexitymtheory,m
everymvoicemcounts,mand mtherefore,mallmlevelsmof mstaff mwould mbeminvolved minmdecisionmmaking
.
TOP:m AONEmcompetency:mCommunicationmand mRelationship-Building
2. A munit mmanagermof mam25-
bed mmedical/surgicalmareamreceivesmamphonemcall mfrommamnursemwhomhas mcalled minmsick mfivemti
N R I G B.C M
m m m m m
mesminmthempast mmonth.mHemtellsmthemmanagermthat mhemverymmuchmwantsmtomcomemtomworkmwh
enmscheduled mbut mmust moftenmcaremformhismwife,mwhomismundergoingmtreatment
formbreast mcancer.mAccordingmtoUMaSslow
N’smT
need mhiO
erarchymtheory,mwhat mwould mbemthembest
approachmtomsatisfyingmthemneedsmof mthismnurse,mothermstaff,mand mpatients?
a. Linemupmagencymnursesmwhomcanmbemcalled minmtomworkmonmshort mnotice.
b. Placemthemnursemonmunpaid mleavemformthemremaindermof mhismwife’smtreatment.
c. Sympathizemwithmthemnurse’smdilemmamand mlet mthemchargemnursemknow mthat mthismnurse
maymbemcallingminmfrequentlyminmthemfuture.
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
, lOMoARcPSD|11881637
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
d. Workmwithmthemnurse,mstaffingmoffice,mand mothermnursesmtomarrangemhismscheduled
daysmoff maround mhismwife’smtreatments.
ANS:m D
Placingmthemnursemonmunpaid mleavemmaymthreatenmthemnurse’smcapacitymtommeet mphysiologicmne
edsmand mdemotivatemthemnurse.mUnsatisfactorymcoveragemof mshiftsmonmshort mnoticemcould maffect m
patient mcaremand mthreatenmthemneedsmof mstaff mtomfeelmcompetent.mArrangingmthemschedulemaroun
d
themwife’smneedsmmeetsmthemneedsmof mthemstaff mand mof mpatientsmwhilemsatisfyingmthemnurse’smneed
formaffiliation.
TOP:m AONEmcompetency:mCommunicationmand mRelationship-Building
3. A mgrievancembrought mbymamstaff mnursemagainst mthemunit mmanagermrequiresmmediation.mAt mthemfi
rst mmediationmsession,mthemstaff mnursemrepeatedlymcallsmthemunit mmanager’smactionsmunfair,mand
mthemunit mmanagermcontinuesmtomreiteratemthemreasonsmformthemactions.mWhat mwould mbemthembes
t mcoursemof mactionmat mthismtime?
a. Send mthemtwomdisputantsmawaymtomreachmtheirmownmresolution.
b. Involvemanothermstaff mnurseminmthemdiscussionmformclaritymissues.Askmeachmpartymtomexaminemthe
irmownmmotivesmand missuesminmthemconflict.
c. Continuemtomlistenmasmthempartiesmrepeat mtheirmthoughtsmand mfeelingsmabout mt
hemconflict.
ANS:m C
Formresolutionmof mconflict,monemshould maddressmtheminterestsmand minvolvement mof mparticipants
minmthemconflict mbymexaminingmthemrealmissuesmof mallmparties.
TOP:m AONEmcompetency:mCommunicationmand mRelationship-Building
4. At mamsecond mnegotiationmsession,mthemunit mmanagermand mstaff mnursemaremunablemtomreac
hmamresolution.mWhat mismthemappropriatemnext mstep?
a. Arrangemanothermmeetingminmamweek’smtimemsomasmtomallow mamcooling-off mperiod.
b. Elevatemthemnext mnegationmsessionmtomthemnext mmanager,monemlevelmabove.
c. Insist mthat mparticipantsmcontinuemtomtalkmuntilmamresolutionmhasmbeenmreached.
d. Backmthemunit mmanager’smactionsmand mend mthemdispute.
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
, lOMoARcPSD|11881637
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
ANS:m B
Part mof mleadershipmismunderstandingmconflict mresolutionmand mabilitymtomnegotiatemand mmanagem
formresolutionmof missuesmand mconcerns.mThismsituationmhasmfailed mamsecond mnegotiationmsession,
melevationmtomammanagermwithmadditionalmtrainingmtomfacilitatemconflict mresolutionmismimportant
mat mthismpoint.
TOP:m AONEmcompetency:mCommunicationmand mRelationship-Building
5. Themmanagermof mamsurgicalmareamhasm amvisionmformthemfuturemthat mrequiresmthemadditionmof mRN m
assistantsmormunlicensed mpersonsmtomfeed,mbathe,mand mambulatempatients.mThemRNsmonmthemstaff
m
USNT
m
havemalwaysmpracticed minmampriNmarRymnI
m
ursiG
m O
ng-dBe.livCeryMsystemmand maremvery mresistant mtomthismidea.
What mwould mbemthembest minitialmstrategymformimplementationmof mthismchange?
a. Exploringmthemvaluesmand mfeelingsmof mthemRN mgroupminmrelationshipmtomthismchange
b. LeavingmthemRNsmalonemformamtimemsomtheymcanmthinkmabout mthemchangembeforemi
t mismimplemented
c. Droppingmthemideamand mtryingmformthemchangeminmamyearmormsomwhenmsomemof m
thempresent mRNsmhavemretired
d. Hiringmthemassistantsmand mallowingmthemRNsmtomseemwhat mgood madditionsmtheymare
ANS:m A
Influencingmothersmrequiresmemotionalmintelligencem inmdomainsmsuchmasmempathy,mhandlingmrel
ationships,mdeepeningmself-
awarenessminmself mand mothers,mmotivatingmothers,mand mmanagingmemotions.mMotivatingmothersm
recognizesmthat mvaluesmarempowerfulmforcesmthat minfluencemacceptancemof mchange.mLeavingmthe
mRNsmalonemformamperiod mof mtimembeforemimplementationmdoesmnot mprovidemopportunitymtomexpl
oremdifferent mperspectivesmand mvalues.mAvoidingmdiscussionmuntilmthemteammchangesmmaymnot m
promotemadoptionmof mthemchangemuntilmtheremismopportunitymtomexploremperspectivesmand mvalue
smrelated mtomthemchange.mHiringmof mthemassistantsmdemonstratesmlackmof mempathymformthempersp
ectivesmof mthemRN mstaff.
TOP:m AONEmcompetency:mKnowledgemof mthemHealthmCaremEnvironment
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
, lOMoARcPSD|11881637
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
NURSINGTB.COM
Test Bank for Leading and Managing in Nursing 7th Edition by
m m m m m m m m m m m
Yoder Wise(chapters 1-30) complete
m m m
