COMMUNICATION IN NURSING 10TH EDITION (JULIA BALZER RIL
m m m m m m m
EY) TESTBANK COMPLETE ALL CHAPTERS LATEST UPDATE 2025
m m m m m m m
Chapterm1:mResponsible, mAssertive,mCaringmCommunicationminmNursing
Chapterm2:mThe mClient-Nurse mRelationship:mAmHelpingmRelationship
Chapterm3:mSolvingmProblemsmTogether
Chapterm4:mUnderstandingmEachmOther:mCommunicationmandmCulture
Chapterm5:mDemonstratingmWarmth
Chapterm6:mShowingmRespect
Chapterm7:mBeingmGenuine
Chapterm8:mBeingmEmpathetic
Chapterm9:mUsingmSelf-Disclosure
Chapterm10:mBeingmspecific
Chapterm11:mAskingmQuestions
Chapterm12:mExpressingmOpinions
Chapterm13:mUsingmHumor
Chapterm14:mEmbracingmthe mSpiritualmJourneymof mHealthmCaring,mMeaningmMaking
Chapterm15:mRequestingmSupport
Chapterm16:mOvercomingmEvaluationmAnxiety
Chapterm17:mWorkingmwithmFeedbackmCha
pterm18:mUsingmRelaxationmtechnique
Chapterm19:mIncorporatingmImageryminmProfessionalmPractice mandmSelf-Care
Chapterm20mIncorporatingmPositive mSelf-Talk
Chapterm21:mLearningmtomWorkmTogetherminmGroups
Chapterm22:mThe mChangingmWorldmofmElectronicmCommunication
Chapterm23:mLearningmConfrontationmskills
,Chapterm24:mRefusingmUnreasonable mRequests
Chapterm25:mCommunicatingmAssertivelymandmResponsiblymwithmDistressedmClientsmandmColleagues
Chapterm26:mCommunicatingmAssertivelymandmResponsiblymwithmAggressive mClientsmandmColleagues
Chapterm27:mCommunicatingmAssertivelymandmResponsiblymwithmUnpopularmClients
Chapterm29:mCommunicatingmatmthe mEnd-of-Life
Chapterm30:mContinuingmthe mCommitment
,Chapterm1:mResponsible,mAssertive,mCaringmCommunicationminmNursi
ngmTestmBankmMultiple mChoice
1. Whichmstatementmdescribesmthemaffectivemaspectmofmlearningmeffective mcommunicationmstrategies?
a. “The mnurse mshouldmuse mclear,mdirectmstatementsmusingmobjective mwords.”
b. “The mnurse musesmbodymlanguage mthatmismcongruentmwithmthe mverbalmmessage.”
c. “The mnurse mbelievesmthatmpositive mcommunicationmstrategiesmbuildmconfidence.”
d. “The mnurse mpracticesmassertive mandmresponsible mcommunicationmstrategies.”
ANS:C
Learningminvolvesmthree mdomains:mthemcognitivemaspectsm(understandingmandmmeaning),maffectivemaspectsm(feelings,mval
ues,mandmattitudes),mandmpsychomotormaspectsm(physicalmcapability).Learningmbasicmcommunicationmskillsminvolvesmthe m
cognitive mdomain;mbuildingmconfidence mthroughmambeliefminmthemvalue mandmimpactmof mpositivemcommunicationmismthe maf
fective mdomain;mandmputtingmskillsmintomactionmismthe mpsychomotormdomain.DIF:mComprehensionmREF:mp.m13mTOP:mInteg
ratedmProcess:mCommunicationmandmDocumentationmMSC:mPsychosocialmIntegrity
2. The mnurse mmanagermasksmthemstaff mnursemtomworkmanmextramshift.mWhichmresponsembymthemstaffm
nurse mismassertive mandmbasedmonmrationalmbeliefs?
a. “Imdon’tmwantmyoumupset,msomImwillmworkmextra.”
b. “WhymdomImalwaysmhave mtomcovermextramshifts?”
c. “Imammnotmable mtomworkmanmextramshift.”
d. “Ifmyoumcan’tmfindmanyone melse,mImwillmdomit.”
ANS:C
The mstaff mnursemmaymturnmdownmevenmamreasonablemrequest;manmassertivemresponse mavoidsmirrationalmbeliefs.mIrrationa
lmbeliefsmoccurmasmamresultmofmbeingmanxiousmaboutmassertivenessmormfocusingmonmpossible mnegativemoutcomes.DIF:mAnal
ysismREF:mp.m8mTOP:mIntegratedmProcess:mCommunicationmandmDocumentationmMSC:mSafemandmEffective mCaremEnvironm
ent:mManagementmof mCare
, 3. Amnurse mmanagermoffersmamstaffmnursemamchoicembetweenmworkingm8-morm12-
hourmshifts.mWhichmstatement,mif mmade mbymthe mstaff mnurse,mismnonassertivemandmmaymresultminmamfru
stratedmresponse mfrommthe mnurse mmanager?
a. “Imwantmtomdecide mthe mshiftsmformallmofmthe mothermstaff mnurses.”
b. “Domwhatevermyoumwant.mItmdoesn’tmreallymmattermtomme.”
c. “Thankmyoumformofferingmme mamchoice.mImpreferm12-hourmshifts.”
d. “Youmwillmnevermbe mable mtomgive mme mwhatmImreallymwantmtomwork.”
ANS:B
Amstatementmthatmallowsmothersmtommakemdecisionsmformampersonmismanmexample mofmamnonassertivemstyle mof mcommunic
ation;mthe mresponse mofmothersmtomamnonassertivemstatementmmaymincludemdisrespect,mguilt,manger,mormfrustration.mState
mentsmthatmmakemchoicesmformothersmormthatmaremaccusationsmare mexamplesmofmaggressive mstylesmofmcommunication;mt
he mresponse mofmothersmtomanmaggressivemstatementmmayminclude mhurt,mdefensiveness,mormhumiliation.mAmstatementmtha
tmallowsmmakingmone’smownmdecisionsmismanmexample mofmassertivemstylemofmcommunication;mthemresponse mofmothersmtom
anmassertive mstatementmmaymincludemmutualmrespect.DIF:mAnalysismREF:mp.m7mTOP:mIntegratedmProcess:mCommunication
m andm Documentation m MSC:m Safe m andm Effective m Care m Environment:m Managementm of m Care
4. Themnursemismprovidingmcaremtomampatientmwhomwasmadmittedmwithmheartmfailure.mThempatientmha
smnotmbeenmfollowingmthe mprescribedmdietmormtakingmthemprescribedmmedications.mWhichmtypemof mco
mmunicationmapproachmismmostmimportantmformthe mnurse mtomusemwithmthismpatientmtomfacilitate mamcha
nge minmself-care mbehavior?
a. Authoritative,mhonest,mandmoutrightmcommunication
b. Assertive,mresponsible,mandmcaringmcommunication
c. Aggressive,msympathetic,mandmrealisticmcommunication
d. Positive,mexpert,mandmfocusedmcommunication
ANS:B
Communicationmmustmbe mtechnicallymresponsible,massertive,mandmcaringmtomfacilitate mamchangeminmbehavior.DIF:mKnowle
dge/Comprehension mREF:mp.m13mTOP:mIntegratedmProcess:mCommunicationmandmDocumentationmMSC:mPsychosocialmInte
grity
5. Whichmare mexamplesmof mamnurse mwhomismcommunicatingmresponsibly?m(Selectmallmthatmapply)
m m m m m m m
EY) TESTBANK COMPLETE ALL CHAPTERS LATEST UPDATE 2025
m m m m m m m
Chapterm1:mResponsible, mAssertive,mCaringmCommunicationminmNursing
Chapterm2:mThe mClient-Nurse mRelationship:mAmHelpingmRelationship
Chapterm3:mSolvingmProblemsmTogether
Chapterm4:mUnderstandingmEachmOther:mCommunicationmandmCulture
Chapterm5:mDemonstratingmWarmth
Chapterm6:mShowingmRespect
Chapterm7:mBeingmGenuine
Chapterm8:mBeingmEmpathetic
Chapterm9:mUsingmSelf-Disclosure
Chapterm10:mBeingmspecific
Chapterm11:mAskingmQuestions
Chapterm12:mExpressingmOpinions
Chapterm13:mUsingmHumor
Chapterm14:mEmbracingmthe mSpiritualmJourneymof mHealthmCaring,mMeaningmMaking
Chapterm15:mRequestingmSupport
Chapterm16:mOvercomingmEvaluationmAnxiety
Chapterm17:mWorkingmwithmFeedbackmCha
pterm18:mUsingmRelaxationmtechnique
Chapterm19:mIncorporatingmImageryminmProfessionalmPractice mandmSelf-Care
Chapterm20mIncorporatingmPositive mSelf-Talk
Chapterm21:mLearningmtomWorkmTogetherminmGroups
Chapterm22:mThe mChangingmWorldmofmElectronicmCommunication
Chapterm23:mLearningmConfrontationmskills
,Chapterm24:mRefusingmUnreasonable mRequests
Chapterm25:mCommunicatingmAssertivelymandmResponsiblymwithmDistressedmClientsmandmColleagues
Chapterm26:mCommunicatingmAssertivelymandmResponsiblymwithmAggressive mClientsmandmColleagues
Chapterm27:mCommunicatingmAssertivelymandmResponsiblymwithmUnpopularmClients
Chapterm29:mCommunicatingmatmthe mEnd-of-Life
Chapterm30:mContinuingmthe mCommitment
,Chapterm1:mResponsible,mAssertive,mCaringmCommunicationminmNursi
ngmTestmBankmMultiple mChoice
1. Whichmstatementmdescribesmthemaffectivemaspectmofmlearningmeffective mcommunicationmstrategies?
a. “The mnurse mshouldmuse mclear,mdirectmstatementsmusingmobjective mwords.”
b. “The mnurse musesmbodymlanguage mthatmismcongruentmwithmthe mverbalmmessage.”
c. “The mnurse mbelievesmthatmpositive mcommunicationmstrategiesmbuildmconfidence.”
d. “The mnurse mpracticesmassertive mandmresponsible mcommunicationmstrategies.”
ANS:C
Learningminvolvesmthree mdomains:mthemcognitivemaspectsm(understandingmandmmeaning),maffectivemaspectsm(feelings,mval
ues,mandmattitudes),mandmpsychomotormaspectsm(physicalmcapability).Learningmbasicmcommunicationmskillsminvolvesmthe m
cognitive mdomain;mbuildingmconfidence mthroughmambeliefminmthemvalue mandmimpactmof mpositivemcommunicationmismthe maf
fective mdomain;mandmputtingmskillsmintomactionmismthe mpsychomotormdomain.DIF:mComprehensionmREF:mp.m13mTOP:mInteg
ratedmProcess:mCommunicationmandmDocumentationmMSC:mPsychosocialmIntegrity
2. The mnurse mmanagermasksmthemstaff mnursemtomworkmanmextramshift.mWhichmresponsembymthemstaffm
nurse mismassertive mandmbasedmonmrationalmbeliefs?
a. “Imdon’tmwantmyoumupset,msomImwillmworkmextra.”
b. “WhymdomImalwaysmhave mtomcovermextramshifts?”
c. “Imammnotmable mtomworkmanmextramshift.”
d. “Ifmyoumcan’tmfindmanyone melse,mImwillmdomit.”
ANS:C
The mstaff mnursemmaymturnmdownmevenmamreasonablemrequest;manmassertivemresponse mavoidsmirrationalmbeliefs.mIrrationa
lmbeliefsmoccurmasmamresultmofmbeingmanxiousmaboutmassertivenessmormfocusingmonmpossible mnegativemoutcomes.DIF:mAnal
ysismREF:mp.m8mTOP:mIntegratedmProcess:mCommunicationmandmDocumentationmMSC:mSafemandmEffective mCaremEnvironm
ent:mManagementmof mCare
, 3. Amnurse mmanagermoffersmamstaffmnursemamchoicembetweenmworkingm8-morm12-
hourmshifts.mWhichmstatement,mif mmade mbymthe mstaff mnurse,mismnonassertivemandmmaymresultminmamfru
stratedmresponse mfrommthe mnurse mmanager?
a. “Imwantmtomdecide mthe mshiftsmformallmofmthe mothermstaff mnurses.”
b. “Domwhatevermyoumwant.mItmdoesn’tmreallymmattermtomme.”
c. “Thankmyoumformofferingmme mamchoice.mImpreferm12-hourmshifts.”
d. “Youmwillmnevermbe mable mtomgive mme mwhatmImreallymwantmtomwork.”
ANS:B
Amstatementmthatmallowsmothersmtommakemdecisionsmformampersonmismanmexample mofmamnonassertivemstyle mof mcommunic
ation;mthe mresponse mofmothersmtomamnonassertivemstatementmmaymincludemdisrespect,mguilt,manger,mormfrustration.mState
mentsmthatmmakemchoicesmformothersmormthatmaremaccusationsmare mexamplesmofmaggressive mstylesmofmcommunication;mt
he mresponse mofmothersmtomanmaggressivemstatementmmayminclude mhurt,mdefensiveness,mormhumiliation.mAmstatementmtha
tmallowsmmakingmone’smownmdecisionsmismanmexample mofmassertivemstylemofmcommunication;mthemresponse mofmothersmtom
anmassertive mstatementmmaymincludemmutualmrespect.DIF:mAnalysismREF:mp.m7mTOP:mIntegratedmProcess:mCommunication
m andm Documentation m MSC:m Safe m andm Effective m Care m Environment:m Managementm of m Care
4. Themnursemismprovidingmcaremtomampatientmwhomwasmadmittedmwithmheartmfailure.mThempatientmha
smnotmbeenmfollowingmthe mprescribedmdietmormtakingmthemprescribedmmedications.mWhichmtypemof mco
mmunicationmapproachmismmostmimportantmformthe mnurse mtomusemwithmthismpatientmtomfacilitate mamcha
nge minmself-care mbehavior?
a. Authoritative,mhonest,mandmoutrightmcommunication
b. Assertive,mresponsible,mandmcaringmcommunication
c. Aggressive,msympathetic,mandmrealisticmcommunication
d. Positive,mexpert,mandmfocusedmcommunication
ANS:B
Communicationmmustmbe mtechnicallymresponsible,massertive,mandmcaringmtomfacilitate mamchangeminmbehavior.DIF:mKnowle
dge/Comprehension mREF:mp.m13mTOP:mIntegratedmProcess:mCommunicationmandmDocumentationmMSC:mPsychosocialmInte
grity
5. Whichmare mexamplesmof mamnurse mwhomismcommunicatingmresponsibly?m(Selectmallmthatmapply)
