b b b b b b b b
mance and Commitment in the Workplace 6th Edition Colquitt
b b b b b b b b
OrganizationalbBehavior,b6eb(Colquitt)b
Chapterb2 JobbPerformance
1) Evaluatingbanbemployee'sbperformancebbasedbonbresultsbalonebprovidesbthebbestbpicturebofb
whichbemployeesbarebworthbmorebtobanborganization.
2) Routinebtaskbperformancebcanbinvolvebemployeebresponsesbtobtaskbdemandsbthatbarebnovel,b
unusual,bor,batbthebverybleast,bunpredictable.
3) Adaptivebtaskbperformancebinvolvesbemployeebresponsesbtobtaskbdemandsbthatbarebnovel,b
unusual,bor,batbthebverybleast,bunpredictable.
4) Employees'bperformancebofbroutinebtaskbbehaviorsbisbbecomingbincreasinglybimportantbasbglo
balization,btechnological,badvances,bandbknowledge-
basedbworkbincreasebthebpacebofbchangebinbthebworkplace.
5) Creativebtaskbperformancebisbthebdegreebtobwhichbindividualsbdevelopbideasborbphysicalb
outcomesbthatbarebbothbnovelbandbuseful.
6) Creativebtaskbperformancebisbabbehaviorbthatbisbonlybvaluablebinbjobsbsuchbasbartistbandbi
nventor.
7) O*NETbcapturesbtheb"numerousbsmallbdecisions"bthatbseparatebthebmostbeffectiveb
organizationsbfrombtheirbcompetitors.
8) Citizenshipbbehaviorbisbdefinedbasbvoluntarybemployeebactivitiesbthatbmayborbmaybnotbbebr
ewarded.
9) Interpersonalbcitizenshipbbehaviorbisbmostbimportantbwhenbpeoplebworkbinblargebgroups.
10) Organizationalbcitizenshipbbehaviorsbbenefitbtheblargerborganizationbbybsupportingbandbd
efendingbthebcompany,bworkingbtobimprovebitsboperations,bandbbeingbespeciallybloyalbtobit.
11) Propertybdeviancebrefersbtobbehaviorsbthatbharmbtheborganization'sbassetsbandbpossessions.
12) Wastingbresourcesbisbthebmostbcommonbformbofbproductionbdeviance.
13) Politicalbdeviancebrefersbtobbehaviorsbthatbintentionallybharmbtheborganization'sbassetsbandb
possessions.
14) Sometimesbthebbestbtaskbperformersbengagebinbcounterproductivebbehavior.
15) Inbadditionbtobbeingbmorebcognitive,bknowledgebworkbtendsbtobbebmorebstructuredbandbstaticbi
nbnature.
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Copyrightb2019b©bMcGraw-
HillbEducation.bAllbrightsbreserved.bNobreproductionborbdistributionbwithoutbthebpriorbwrittenbconsentbofbMcGraw-
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mance and Commitment in the Workplace 6th Edition Colquitt
b b b b b b b b
16) Servicebworkbcontextsbplacebabgreaterbpremiumbonbhighblevelsbofbcitizenshipbbehaviorbandbl
owblevelsbofbcounterproductivebbehavior.
17) ThebMBObapproachbinvolvesbcollectingbperformancebinformationbnotbjustbfrombthebsupervisorb
butbfrombanyonebelsebwhobmightbhavebfirsthandbknowledgebaboutbthebemployee'sbperformancebbeh
aviors.
18) Verybfewb360-
degreebfeedbackbsystemsbaskbemployeesbtobprovidebratingsbofbtheirbownbperformance.
19) Forcedbrankingbsystemsbcanbforcebmanagersbtobgivebbadbevaluationsbtobgoodbperformers.
20) Socialbnetworkingbsitesbandbtheirbapplicationsbcanbbebusedbtobmonitorbemployeebperformance.
21) isbthebvaluebofbthebsetbofbemployeebbehaviorsbthatbcontribute,beitherbpositivelyborbn
egatively,btoborganizationalbgoalbaccomplishment.
A) Citizenshipbbehavior
B) Taskbperformance
C) Jobbperformance
D) Knowledgebwork
E) Civicbvirtue
22) InbtheirbevaluationbofbhisbperformancebasbabtrainerbinbthebsalesbdepartmentbofbOgilvybPharmace
uticals,bJeremy'sbsupervisorsblookbatbsuchbfactorsbasbthebamountbofbtimebhebspendsbwithbeachbofbhisb
trainees,bhisbcoveragebofballbkeybpointsbinbtraining,bhisbsuccessbratebinbturningboutbtrainedbsalespeo
plebwithinbthebamountbofbtimeballotted,bandbsobforth.bInbotherbwords,bJeremy'sbsupervisorsbarebeval
uatingbhis
A) taskbperformance.
B) jobbperformance.
C) servicebwork.
D) boosterism.
E) civicbvirtue.
23) AsbthebmanagerbofbtheblocalbExpressbPackagebServices,babretailbshippingbfacility,bDeAnnabisbe
valuatingbthebemployeesbwhobworkbatbthebcounter.bSheblooksbatbsuchbfactorsbasbpositiveborbnegati
vebcustomerbcommentsbaboutbeachbemployee,btheirbsalesbrelativebtobthosebofbtheirbcoworkers,btheb
amountbofbtimebtheybspendbwithbeachbcustomer,bandbsobforth.bDeAnnabisbevaluatingbeachbofbthese
bemployeesbinbterms bofbtheir
A) taskbperformance.
B) jobbperformance.
C) citizenshipbbehavior.
D) counterproductivebbehavior.
E) courtesy.
2
Copyrightb2019b©bMcGraw-
HillbEducation.bAllbrightsbreserved.bNobreproductionborbdistributionbwithoutbthebpriorbwrittenbconsentbofbMcGraw-
HillbEducation.
mynursytest.store
, DOWNLOAD THE Test Bank for Organizational Behavior Improving Perfor
b b b b b b b b
mance and Commitment in the Workplace 6th Edition Colquitt
b b b b b b b b
24) Selenabsellsbluxurybcarsbforbabliving,bbutbinbrecentbmonthsbherbsalesbhavebslumped.bThisbisbpart
lybduebtobanbeconomicbrecession,bwhichbhasbledbtobabdownturnbinbthebmarket.bInbaddition,bSelenabh
asbbeenbdistractedbbybthebfactbthatbherbmotherbhasbbeenbinbthebhospital.bAsbabresultbofbherbdeclinebinb
sales,bSelenabrecentlybreceivedbabbadbjobbperformancebrating.bWhybwouldbshebhavebgroundsbtobdis
putebthisbrating?
A) Herbmother'sbillnessbisbabfactorbbeyondbherbcontrol.
B) Resultsbdobnotbtellbherbhowbtobreversebab"badb year."
C) Thebeconomicbdownturnbisbabfactorbbeyondbherbcontrol.
D) Herbmanager'sbfocusbonbthebbottomblinebhasbledbtobsocialbundermining.
E) Shebisbcontributingbtobtheborganizationbinbwaysbthatbgobbeyondbthebbottombline.
25) Donnellbisbabcomputerbprogrammerbwhosebjobbperformancebratingbnotesbthebfactbthatbheboftenbg
oesboutbtobthebparkingblotbandbsitsbinbhisbcarbduringblunchbhour.bHebisbotherwisebsociablebandbneverbl
atebcomingbbackbfromblunch;btherefore,bthisbisbnotbanbappropriatebitembtobincludebonbhisbjobbperform
ancebratingbbecausebit
A) isbnotbabbehaviorbrelevantbtobthebaccomplishmentbofborganizationalbgoals.
B) demonstratesbanbunduebfocusbonbinterpersonalbcitizenshipbbehavior.
C) relatesbtobhisbtaskbperformancebratherbthanbhisbjobbperformance.
D) impliesbthatbhebisbdoingbsomethingbwrongbbybsittingbinbhisbcar.
E) concernsbcitizenshipbbehaviorbratherbthanbjobbperformance.
26) CherylbcontinuallybboostsbmoralebatbthebsalesbofficebofbMonroebConsumerbProducts,bandbshebh
asbhelpedbabnumberbofbherbcolleaguesbthroughbdifficultbsituations.bNevertheless,bshebreceivedbabba
dbjobbperformancebratingbduebtobthebfactbthatbherbsalesbforbthebquarterbwerebdown.bThisbjobbperfor
mancebratingbis
A) wrong;bCherylbisbcontributingbtobtheborganizationbinbwaysbthatbgobbeyondbthebbottombline.
B) wrong;banbemphasisbonbresultsbsuchbasbsalesbwouldbencouragebCherylbtobbehavebunethically.
C) right;bevenbifbCherylbcanbclaimbproblemsbthatbwerebbeyondbherbcontrol,bitbisbnobone'sbconcernbb
utbherbown.
D) right;bifbCherylbisbrewardedbwithbabgoodbjobbperformancebrating,bitbwillbencouragebotherbe
mployeesbtobslackboff.
E) right;binbspitebofbherbpositivebqualities,bCherylbhasbfailedbtobproduce,bandbresultsbarebwhatbr
eallybmatterbinbthebend.
3
Copyrightb2019b©bMcGraw-
HillbEducation.bAllbrightsbreserved.bNobreproductionborbdistributionbwithoutbthebpriorbwrittenbconsentbofbMcGraw-
HillbEducation.
mynursytest.store
, DOWNLOAD THE Test Bank for Organizational Behavior Improving Perfor
b b b b b b b b
mance and Commitment in the Workplace 6th Edition Colquitt
b b b b b b b b
27) Whenbjobbperformancebevaluationbtimebrollsbaround,bMichaelbalwaysbcomesboutbaheadbofbhisbc
oworkers,bbutbhisbsuccessbcomesbatbabprice.bHebhasbbeenbknownbtobgivebhisbsupervisorsbnegativeb(a
ndbsometimesbuntrue)binformationbaboutbhisbcoworkers,bandbwhenbitblooksbasbthoughbsomeonebels
ebmaybbebaboutbtobgetbabbetterbjobbperformancebevaluation,bbadbthingsbtendbtobhappenbtobthatbperso
n,bsuchbasblostbpaperworkbandbmissedbmeetingsbduebtobdeletedbcalendarbappointments.bInbtermsbofb
organizationalbbehaviorbandbthebprinciplesbofbjobbperformancebevaluations,bitbisbclearbthat
A) theborganizationbhasbfailedbtobcreatebabsensebofbgroupbcohesionbandbanbattitudebofbo
rganizationalbcitizenship.
B) unethicalbbehaviorbonbthebpartbofbhisbsupervisorsbhasbledbMichaelbtobseekbadvancementbbybanyb
meansbpossible.
C) Michaelbisbshowingbthebkindbofbresourcefulnessbthatbrightlybhasbearnedbhimbhighbjobbp
erformancebratingsbinbthebpast.
D) otherbemployeesbhavebfailedbtobunderstand,basbMichaelbclearlybhas,bthatbpersonalbsuccessbe
quatesbwithborganizationalbsuccess.
E) hisbsupervisors'bemphasisbonbresultsbhasbcreatedbanbenvironmentbinbwhichbanbemployeebmightbu
sebunethicalbbehaviorbtobgetbahead.
28) Employeebbehaviorsbthatbarebdirectlybinvolvedbinbthebtransformationbofborganizationalbresourc
esbintobthebgoodsborbservicesbthatbtheborganizationbproducesbarebreferredbtobcollectivelybas
A) behaviorallybanchoredbratingbscales.
B) citizenshipbbehavior.
C) taskbperformance.
D) jobbperformance.
E) civicbvirtue.
29) Thebexplicitbobligationsbthatbanbemployeebmustbfulfillbtobreceivebcompensationbandbcontinuedbe
mploymentbarebreferredbtobas
A) jobbperformance.
B) citizenshipbbehavior.
C) knowledgebwork.
D) taskbperformance.
E) civicbvirtue.
30) Damitabfindsbanbadvertisementbforbabbookkeeperbpositionbatbabsmallbbusiness.bThebadbmenti
onsbhandlingbaccountsbpayablebandbaccountsbreceivable,bpayroll,bworker'sbcompensationbandbu
nemploymentbinsurance,bandbotherbfinancialbmattersbrelatedbtobtheboperationbofbthebcompany.bT
hesebitemsbinbthebjobbdescriptionbareballbexamplesbof
A) jobbanalysis.
B) taskbperformance.
C) jobbperformance.
D) citizenshipbbehavior.
E) forcedbranking.
4
Copyrightb2019b©bMcGraw-
HillbEducation.bAllbrightsbreserved.bNobreproductionborbdistributionbwithoutbthebpriorbwrittenbconsentbofbMcGraw-
HillbEducation.
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