WGU C202 MANAGING HUMAN CAPITAL FINAL EXAM
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n Questions and Verified Answers n n n n
100% Correct | Grade A+
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1. Eric is the Director of Human Resources. If he wants to help increase the org
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anizational performance of the company he works for, what should he do?
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a. Advise the Finance Director to make smarter financial decisions
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b. Research the market's need for improved products and services
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c. Revise the ultimate long-range goals of a company
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d. Improve the company's ability to cope with growth and change
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Answer> d. Improve the company's ability to cope with growth and change
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2. Kendra is hiring in her department and is concerned with enhancing or-
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ganizational culture. Which characteristic she should focus on in evaluating
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applicants?
a. Fit within an organization
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b. Skills relevant to the position
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c. Years of work experience
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,d. Relationships with current employees n n n
Answer> a. Fit within an organization
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3. Martin manages a team of 21 investment bankers. Martin likes to think of hi
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mself as a distinguished professional, so he always wears a dress shirt, tie, an
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d jacket. On Monday, he walks into the morning meeting and fires male employ
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ees who are not professionally dressed. What has Martin done?
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a. Not broken the law as the fired employees should have worn a suit
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b. Not broken the law as the fired employees are not in a protected group
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c. Possibly broken the law because firing these employees is not at all fair
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d. Possibly broken the law since no fired employees were female
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Answer> d. Possibly broken the law since no fired employees were female
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4. A mid-size pharmaceutical company directs managers as follows
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Managers will collaborate with the HR staff in designing an effective training pl
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an and performance management plan for the positions they supervise. Such
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plans must be based on what key process, and is this directive a policy or proc
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e- dure?
n
a. Job enrichment and policy
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b. Job analysis and policy
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,c. Job enlargement and procedure
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d. Job rotation and procedure
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Answer> b. Job analysis and policy
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5. Shelby works in her family's building supplies business. After identifying q
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ualified individuals throughout the local area and online, she tries to reach th
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ose individuals to interest them in applying for openings within their com-
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pany. Shelby is spending her time
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a. Sourcing and recruiting n n
b. Sourcing
c. Recruiting
d. Referring
e. Resourcing and recruiting n n
Answer> a. Sourcing and recruiting
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6. Tucker is the HR Director for a non-
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profit community action agency with 250 employees. He makes it a priority to pa
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rticipate in all interviews as the various department heads interview job candid
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ates. To promote fairness, Tucker pre-
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pared a list of interview questions tailored to each of the 7 different positions in
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the agency that department heads use during each interview. This is an examp
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3n/n66
, le of a _ n n n
a. Structured interview n
b. Unstructured interview n
c. Behavioral interview n
d. Situational interview n
Answer> a. Structured interview n n n
7. Hector is an assistant manager at Lowe's and recently trained his staff on
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a number of customer service policies, including how to respond to a custo
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mer requesting a refund without a receipt. Hector observes Brayden, a seaso
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nal part- n
time employee, interacting with a customer returning a tool set she had recei
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ved for her birthday. Since the customer had no receipt,
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Brayden remembered his recent training, and followed the appropriate policy an
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d procedure to resolve the customer's issue. Which level of Kirkpatrick's trainin
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g evaluation model is reflected in this situation?
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a. Reaction
b. Learning
c. Behavior
4n/n66
n n n n n n
n Questions and Verified Answers n n n n
100% Correct | Grade A+
n n n n
1. Eric is the Director of Human Resources. If he wants to help increase the org
n n n n n n n n n n n n n n
anizational performance of the company he works for, what should he do?
n n n n n n n n n n n
a. Advise the Finance Director to make smarter financial decisions
n n n n n n n n
b. Research the market's need for improved products and services
n n n n n n n n
c. Revise the ultimate long-range goals of a company
n n n n n n n
d. Improve the company's ability to cope with growth and change
n n n n n n n n n
Answer> d. Improve the company's ability to cope with growth and change
n n n n n n n n n n n
2. Kendra is hiring in her department and is concerned with enhancing or-
n n n n n n n n n n n
ganizational culture. Which characteristic she should focus on in evaluating
n n n n n n n n n n n
applicants?
a. Fit within an organization
n n n
b. Skills relevant to the position
n n n n
c. Years of work experience
n n n
1n/n66
,d. Relationships with current employees n n n
Answer> a. Fit within an organization
n n n n n
3. Martin manages a team of 21 investment bankers. Martin likes to think of hi
n n n n n n n n n n n n n
mself as a distinguished professional, so he always wears a dress shirt, tie, an
n n n n n n n n n n n n n
d jacket. On Monday, he walks into the morning meeting and fires male employ
n n n n n n n n n n n n n
ees who are not professionally dressed. What has Martin done?
n n n n n n n n n
a. Not broken the law as the fired employees should have worn a suit
n n n n n n n n n n n n
b. Not broken the law as the fired employees are not in a protected group
n n n n n n n n n n n n n
c. Possibly broken the law because firing these employees is not at all fair
n n n n n n n n n n n n
d. Possibly broken the law since no fired employees were female
n n n n n n n n n
Answer> d. Possibly broken the law since no fired employees were female
n n n n n n n n n n n
4. A mid-size pharmaceutical company directs managers as follows
n n n n n n n
Managers will collaborate with the HR staff in designing an effective training pl
n n n n n n n n n n n n
an and performance management plan for the positions they supervise. Such
n n n n n n n n n n n
plans must be based on what key process, and is this directive a policy or proc
n n n n n n n n n n n n n n n
e- dure?
n
a. Job enrichment and policy
n n n
b. Job analysis and policy
n n n
2n/n66
,c. Job enlargement and procedure
n n n
d. Job rotation and procedure
n n n
Answer> b. Job analysis and policy
n n n n n
5. Shelby works in her family's building supplies business. After identifying q
n n n n n n n n n n
ualified individuals throughout the local area and online, she tries to reach th
n n n n n n n n n n n n
ose individuals to interest them in applying for openings within their com-
n n n n n n n n n n n
pany. Shelby is spending her time
n n n n n .
a. Sourcing and recruiting n n
b. Sourcing
c. Recruiting
d. Referring
e. Resourcing and recruiting n n
Answer> a. Sourcing and recruiting
n n n n
6. Tucker is the HR Director for a non-
n n n n n n n
profit community action agency with 250 employees. He makes it a priority to pa
n n n n n n n n n n n n n
rticipate in all interviews as the various department heads interview job candid
n n n n n n n n n n n
ates. To promote fairness, Tucker pre-
n n n n n
pared a list of interview questions tailored to each of the 7 different positions in
n n n n n n n n n n n n n n n
the agency that department heads use during each interview. This is an examp
n n n n n n n n n n n n n
3n/n66
, le of a _ n n n
a. Structured interview n
b. Unstructured interview n
c. Behavioral interview n
d. Situational interview n
Answer> a. Structured interview n n n
7. Hector is an assistant manager at Lowe's and recently trained his staff on
n n n n n n n n n n n n n
a number of customer service policies, including how to respond to a custo
n n n n n n n n n n n n
mer requesting a refund without a receipt. Hector observes Brayden, a seaso
n n n n n n n n n n n
nal part- n
time employee, interacting with a customer returning a tool set she had recei
n n n n n n n n n n n n
ved for her birthday. Since the customer had no receipt,
n n n n n n n n n
Brayden remembered his recent training, and followed the appropriate policy an
n n n n n n n n n n
d procedure to resolve the customer's issue. Which level of Kirkpatrick's trainin
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g evaluation model is reflected in this situation?
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a. Reaction
b. Learning
c. Behavior
4n/n66
