4/8/25, 8:58 Psw Records Management |
PM
PSW RECORDS MANAGEMENT EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
Raj, a support worker, is not sure he heard C
his resident's comment correctly and
wants to make sure he understands the
message. Which communication
technique should he use?
a.
Ignoring
b.
Sympathy
c.
Clarifying
d.
Mumbling
Which of the following conveys comfort, Touch
caring, and reassurance?
a.
Body language
b.
Gestures
c.
Posture
d.
Touch
A client says, "I'm tired of waiting for b.
my lunch. I want it now!" To paraphrase,
which statement is correct? "You want your lunch now."
a.
"Why do you want your lunch now?"
b.
"You want your lunch now."
c.
"Do you enjoy your lunch?"
d.
"Lunch is great!"
1/10
, 4/8/25, 8:58 Psw Records Management |
PM
Which of the following is a rule for verbal c.
communication?
Speak clearly and slowly.
a.
Shout so that the client can hear you.
b.
Save time by asking several questions at
one time to a confused client.
c.
Speak clearly and slowly.
d.
Always rush your questions so you can
prioritize patient care.
How can a support worker help a new A.
resident feel safe and secure?
a.
By listening to the resident's concerns
b.
By keeping the resident locked in his or
her room
c.
By assuming they know what is best for
the client
d.
By asking visitors to leave the room so
the patient has no visitors.
Which communication technique will give Asking closed ended questions
yes or no answers?
Messages that are sent through facial False
expressions, gestures, posture, and body
movements is called holism. T or f?
2/10
PM
PSW RECORDS MANAGEMENT EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
Raj, a support worker, is not sure he heard C
his resident's comment correctly and
wants to make sure he understands the
message. Which communication
technique should he use?
a.
Ignoring
b.
Sympathy
c.
Clarifying
d.
Mumbling
Which of the following conveys comfort, Touch
caring, and reassurance?
a.
Body language
b.
Gestures
c.
Posture
d.
Touch
A client says, "I'm tired of waiting for b.
my lunch. I want it now!" To paraphrase,
which statement is correct? "You want your lunch now."
a.
"Why do you want your lunch now?"
b.
"You want your lunch now."
c.
"Do you enjoy your lunch?"
d.
"Lunch is great!"
1/10
, 4/8/25, 8:58 Psw Records Management |
PM
Which of the following is a rule for verbal c.
communication?
Speak clearly and slowly.
a.
Shout so that the client can hear you.
b.
Save time by asking several questions at
one time to a confused client.
c.
Speak clearly and slowly.
d.
Always rush your questions so you can
prioritize patient care.
How can a support worker help a new A.
resident feel safe and secure?
a.
By listening to the resident's concerns
b.
By keeping the resident locked in his or
her room
c.
By assuming they know what is best for
the client
d.
By asking visitors to leave the room so
the patient has no visitors.
Which communication technique will give Asking closed ended questions
yes or no answers?
Messages that are sent through facial False
expressions, gestures, posture, and body
movements is called holism. T or f?
2/10
